Dear Sharon, Thank you for taking the time to post a review of your time with us. We are disappointed that our accommodations did not provide the value you hoped for. We are sorry to hear our services and amenities exceeded your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly basis. However, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communication. Thank you once more, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Quentin, Thank you for choosing Extended Stay America! We appreciate your positive remarks about our clean property and friendly staff. However, we apologize for any inconvenience caused by the smell of smoke in the hallways. Your feedback will be shared with our housekeeping team to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Jeffrey, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We get great feedback on our location, and we are happy this made your stay even more enjoyable. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.Sincerely,Hotel Management

Dear Kayla, We appreciate that you chose to stay with us and took the time to share your concerns. We are genuinely sorry that you experienced issues with the smell in the hallways, the cleanliness of your suite, and the limited breakfast options. We take all feedback seriously and will ensure that the necessary improvements are made to enhance the quality of our guest's experience. We hope that you will consider staying with us again, and we guarantee that our team will provide you with exceptional hospitality that meets and exceeds your expectations.Sincerely,Hotel Management

Dear Lisa, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Our housekeeping team works hard to keep the area clean and fresh, so we regret the smell concerns and would address them. Smoking is never allowed in the rooms. Our front desk team is always there to help you with anything; please connect with them during your time with us. Also, we regret your disappointment with the upkeep of the room, and we share your comments with our Brand Leader for improvement. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Wayne, Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. Please accept our apology for the exhaust in the bathroom not working properly and for any frustration and inconvenience this may have caused. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear William, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Robin, Thank you for staying with us and for your review. We apologize for any inconvenience you faced with our staff's service and the lack of ice amenities. Your feedback is invaluable as we continuously strive to improve our services. Please know that we take your comments seriously and will address these concerns with our team to ensure a friendlier atmosphere and better amenities for our guests. We appreciate your patience and hope you will stay with us again.Sincerely,Hotel Management

Dear Maria, Thank you for sharing your review and the details surrounding your recent visit. We are pleased you had a great time overall and appreciate your comments regarding our clean accommodations. However, we apologize for any discomfort caused by the unwanted odor in your suite. We will share this with our housekeeping to prevent such matters from affecting future guests. Thanks again for the thoughtful feedback; we hope to have you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear George, It was a pleasure hosting your recent stay at Extended Stay America. We believe in exceptional hospitality and convenience at an excellent value for our guests. Thank you for your generous comments and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to the airport and town. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you for choosing us for your visit, and we look forward to having another occasion to host you in the future. Sincerely,Hotel Management

Dear Tiffany, We appreciate you choosing us and sharing your review. We are pleased to read your remarks regarding our attentive associates and that you found us of great value. However, we apologize for the issues regarding our shower, beds, and the cleanliness of our hallways. Thank you for bringing these concerns to our attention so we can address them appropriately. We are fully committed to enhancing our guest satisfaction and assure you we will. We hope to welcome you back soon so we can show our commitment to providing excellent accommodations.Sincerely,Hotel Management

Dear Derk, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our carpets were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Scott, Thank you for being our guest at Extended Stay America. It is glad that you had a great stay and were pleased with the services. Please revisit us for another excellent experience on your next trip! Sincerely,Hotel Management

Dear April, Thank you for sharing your feedback. Please accept our sincerest apologies. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. However, we apologize for the concerns you had with your room. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Dawn, Thank you for your recent stay at Extended Stay America. Our front desk staff is dedicated to providing warm hospitality. We apologize for any disappointment with our breakfast options and appreciate your feedback. Please let us know if you need further assistance or have suggestions. We hope to welcome you back for another pleasant stay.Sincerely,Hotel Management

Dear Guest, Thank you for selecting Extended Stay America for a business trip to the city. We are happy we met your expectations for a comfortable stay. On behalf of everyone, we invite you to revisit us whenever your travel brings you here!Sincerely,Hotel Management

Dear Jose, Thank you for being our guest. We are sorry for the cleanliness concerns that you encountered. Providing clean and comfortable accommodation is our priority, and we will address this appropriately and appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Jody, Thank you for being our guest and sharing your feedback. We aim to provide our guests with clean, comfortable, and well-maintained suites; please accept our apologies for any housekeeping oversights you experienced. We will share your comments with our team to address this appropriately. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Timothy, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for the inconvenience you encountered in the parking lot. Your concern has been shared with the team, and we will take the necessary actions to ensure this is addressed adequately. We hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Emily, Thank you for choosing us and sharing your candid review. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Therefore, we have shared your concern with our housekeeping team to address this issue and ensure a fresh and clean environment for our guests at all times. Thank you for informing us of this matter as we continually strive to improve our hotel. We hope you will revisit us so we can show you the exceptional accommodations we typically provide.Sincerely,Hotel Management

Dear Lynsee, Thank you for reviewing your experience at our hotel. We at Extended Stay America aim to deliver seamless service and outstanding accommodations for our guests. Therefore, we are glad you enjoyed most aspects of our hotel. We hope to have the pleasure of hosting you again soon so we can deliver the flawless stay you deserve.Sincerely, Hotel Management

Dear Debra, Thank you for the excellent review. We are glad your stay was enjoyable and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Katie, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value, and we are happy that you could take advantage of our fully equipped kitchens. Thank you for sharing your experience. We appreciate your business! Sincerely,Hotel Management