숙박 시설 정면

뫼벤픽 리조트 & 레지던스 아카바 여행 후기

5 out of 5
뫼벤픽 리조트 & 레지던스 아카바
King Hussein Street, P.O Box 678, Aqaba

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 674개 이용 후기 중 371개" "
평점 8 - 좋아요. 674개 이용 후기 중 202개" "
평점 6 - 괜찮아요. 674개 이용 후기 중 57개" "
평점 4 - 별로예요. 674개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 674개 이용 후기 중 21개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

KYUNG DUG 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아카바해변을 즐기면서 시내 접근성도 좋다
테라스가 있어 야간에는 밖에 나가서 시원한 바람을 즐길 수 있고 숙소 내부는 깨끗하고 넓은편이다. 수영장까지 걸어가기가 좀 멀다는 감이 있지만 두개의 풀장과 해변은 잘 관리가 되어있다. 아쉬운점은 호텔에서 제시한 시간보다 수영장을 한두시간 더 늦게 열고 제시간에 수영장에 찾아간 고객에게 수영장 관리인이 일찍와서 기다린다고 불평을 한다.
답변 제공: General Manager 님, 2016년 8월 4일
친애하는 KYUNG DUG, 우리 호텔의 위대한 검토 주셔서 감사합니다! 우리는 당신이 귀하의 체류를 즐길 것을 기쁘게 생각하고 곧 당신을 다시 볼 수 있기를 바랍니다. 진정으로, 사무국

10/10 - 훌륭해요

byeong-tae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good price
Nice
답변 제공: Roxanne Yanzon 님, 2016년 7월 23일
Dear Guest, Thank you very much for taking the time to rate us here in Expedia. Should you plan your next trip to Aqaba, it would be a great pleasure for us to host you again and assist you with anything you may need. We remain with the best regards, Executive Office

10/10 - 훌륭해요

Rizwan Sadiq Mohammed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes Hotel mit nettem Personal, leckeres Büffet und sehr schön eingerichtetes Zimmer. Badeschlappen sind sehr hochwertig. Complementary Obst und Minibar. Happy hour immer jeden Tag Abend und zwischen 16:00 - 16:30 Uhr kostenlose leckere Pralinen & Schokoladenkuchen. Das Schiwmmbad ist sehr schön und es gibt auch ein Whirlpool dazu. Sehr gerne wieder.
2024년 2월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2024년 3월 9일
Dear Rizwan, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

10/10 - 훌륭해요

amirah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good value for the price
2024년 3월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2024년 3월 9일
Dear Amirah, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

8/10 - 좋아요

Akram 님, Edmond

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Though the check in was uneasy, all else was great. The staff were incredibly helpful and courteous. Aqaba is a beautiful, clean and friendly city that we always enjoy coming back to.
2024년 1월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2024년 3월 9일
Dear Akram, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

10/10 - 훌륭해요

Wesam 님, Jerusalem

2023년 12월에 4박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2024년 3월 9일
Dear Wesam,Thank you for your fantastic feedback! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

4/10 - 별로예요

Simon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing for most expensive hotel on our trip
Check in very slow and 1 desk open, rooms dated and need investment, air conditioning noisy and not very effective
2023년 11월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 12월 6일
Dear Simon, Thank you very much for the time you have given us to share your feedback regarding your recent visit here to The Movenpick Resort & Residences Aqaba. We regret to learn that several aspects of your stay did not match your expectations, Whilst we hope that you have a better experience, it is through feedback like this that we learn to continuously improve our services in the resort. We take a closer look and serious immediate action on your constructive feedback. Thank you for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to recover your impression of our services. Best regards,

10/10 - 훌륭해요

Lars

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perle ved Røde Hav
Skønt sted. Servicemindede ansatte. Skøn privat strand,MEN møg irriterende, at der konstant sejler glasbåde rundt med ekstrem høj musik, mwns de håber på forretning. Det er næsten nok til at tabeen stjerne
2023년 11월에 4박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 11월 21일
Dear Lars, Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Sincerely,

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in Aqaba as the Hotel sits across from the water with a second level enclosed causeway that connects to the waterfront pools, restaurants and sandy beach. The hotel is well appointed with great staff and amenities. In fact, my son was seen by the hotel’s doctor and treated within 30 minutes of our call to the front desk - excellent attentive service.
2023년 11월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 11월 21일
Dear Paul, Thank you for the nice review you have shared about your experience at the hotel. We are glad you enjoyed your overall experience with us. Guest satisfaction is our priority and we are glad we met your expectations. We hope to see you again very soon. Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay in Aqaba
Wonderful stay at a very well-run hotel with excellent amenities. Spacious suite that the receptionist gave us as a free upgrade. Helpful unobtrusive staff. Used the lap pool every morning and enjoyed the beach in the evening. Food excellent.
2023년 11월에 2박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 11월 12일
Dear Valued guest,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

8/10 - 좋아요

Hazim

좋아요: 청결 상태, 편의 시설/서비스
Expensive
2023년 10월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 10월 15일
Dear Hazim,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The Movenpick Resort & Residences Aqaba.We regret to learn that several aspects of your stay did not match your expectations, while we hope that you have a better experience, it is feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba.Best regards,

10/10 - 훌륭해요

Itay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding Service
Perfect Hotel! My stay at this hotel was truly impressive. The staff's hospitality was excellent, and they went above and beyond to ensure that my stay was a positive experience. They were always friendly, courteous, and ready to assist with any questions or requests I had. The room I stayed in was exceptionally pleasant. It was clean, well-organized, and equipped with all the necessary amenities. The bed was comfortable, and the atmosphere in the room was soothing and enjoyable. The room amenities included entertainment options, a television, comfortable chairs, and more - everything needed to feel at home. The hotel is located in an excellent location. It is close to restaurants, cafes, shops, and tourist attractions. I had easy access to explore the beautiful and captivating city. Overall, I had a fantastic stay at this hotel, and I'm sure I will return in the future. I highly recommend this place to anyone looking for a pleasant, clean, and well-located accommodation.
2023년 9월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 9월 20일
Dear Itay,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba,And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort.

10/10 - 훌륭해요

meital

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 9월 20일
Dear Meital,Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again.Best regards,

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love our stay at the Movenpick in Aqaba, Jordan. A true 5 star experience.
2023년 8월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 9월 4일
Dear Michelle,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 8월 19일
Dear Maria, Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort.Best regards

8/10 - 좋아요

Nasir

2023년 8월에 4박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 9월 4일
Dear Nasir,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive review about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the high ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel!
We had such a lovely and relaxing stay in this beautiful hotel! The staff was so friendly welcoming and professional; our rooms were amazing! We enjoyed swimming in the Red Sea as well as in the swimming pools; the restaurants served delicious food. The inside of the hotel and the outside are stunningly beautiful!! I wish we could have stayed longer!
2023년 7월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 8월 5일
Dear Anna, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your great comments about your stay here. We were very pleased to welcome you and to know from your wonderful comments that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full ratings you gave us. We hope to welcome you back to our resort. Best regards,

8/10 - 좋아요

Lina

2023년 7월에 2박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 9월 4일
Dear Lina, Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again. Best regards,

10/10 - 훌륭해요

Carole Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Movenpics you stole my heart
I didn't want to leave... ❤️
2023년 7월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 7월 31일
Dear CaroleThank you for giving us the opportunity of welcoming you at Movenpick Resort And Residences Aqaba. It was such a pleasure for all of us. And we highly appreciate your wonderful comment and full rating. We will be extremely happy to welcome you back again soon at the property.Best Regards,

6/10 - 괜찮아요

Monika

좋아요: 직원 및 서비스
Die Kellner sind reizend und schnell. Der Strand wird so gut wie möglich sauber gehalten, aber viele Gäste hinterlassen Zigarettenkippen, die schwierig zu entsorgen sind. Durch die vielen Tauben sind die Terrassen sehr schmutzig.
2023년 4월에 2박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 4월 26일
Dear Monika, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience and have noted as well your constructive observations with regard to the pigeons and the service you received. Please rest assured that we are working continuously to develop, and your important remarks help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schöne und gepflegte Hotelanlage. Eigener Badestrand aber auch vielfältige Liege- und Bademöglichkeiten am Pool im wunderschönen Garten. Das Buffet mit internationale, aber auch jordanischer Küche lässt keine Wünsche offen. Das Personal ist freundlich und zuvorkommend.
2023년 4월에 4박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 4월 26일
Dear Andrea, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

8/10 - 좋아요

Deborah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a nice resort with a lot of potential. It was extremely clean and especially my room was spotless- love the housekeeping staff. While the restaurant and front desk staff were fantastic, they were understaffed in the afternoon and evening every day I was there, which meant waiting excessively long times to get a drink and meals during peak hours for happy hour and dinner and check in time. The staff was very gracious to go as fast as possible. The resort needs to look into short staffing and also some other things like the room temperature could not be cooler than 25 degrees when it was very hot outside making it too warm to properly sleep. Also the pool attendants and landscapers were not very accommodating to guests. Landscaping was spraying for bugs during the midafternoon right around guests. That is toxic chemicals which should be done very early morning or at night.
2023년 4월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 4월 12일
Dear Deborah,Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 - 훌륭해요

Jean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are all excellent. Very efficient, helpful & kind. Special acknowledgement to Mustafa & Baraa at the reception desk. Both went out of their way to resolve some issues. Cecelia in the Lobby Bar is so kind, professional & efficient. She needs more help during happy hour, but she did a great job. Jeandelle who works at the Turkish Restaurant & breakfast is very professional, courteous & effective. All of the staff are to be commended for their excellent service & work ethic. Thank you.
2023년 4월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 4월 12일
Dear Jean,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Sincerely,

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful rock and tile building, lots of pools, nice beach although few minutes walk with stairs through hotel’s interior bridge/hall over the road. Food excellent, nice bar/lounge with 7:00 happy hour.
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 3월 30일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Movenpick Resort & Residences Aqaba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Best Regards,

2/10 - 너무 별로예요

katia

2023년 3월에 2박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 3월 29일
Dear Katia,Thank you for taking the time and trouble to post your review.At Movenpick we all take great pride in providing our guests with the highest standards of service, therefore I am very disappointed to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Thank you for the gift of your feedback and we hope to have the opportunity to warmly welcome you again back to our resort in Aqaba.Best regards,Sami OunalliGeneral Manager

6/10 - 괜찮아요

Laura

2023년 2월에 14박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 3월 29일
Dear Laura, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 - 훌륭해요

Henning

2023년 2월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 3월 7일
Dear Valued Guest,Thank you for staying at the Movenpick Resort And Residences Aqaba. It was our great pleasure welcoming you. Thank you for rating us perfectly, we are glad we met your expectations during your stay with us.We will be happy to welcome you back again soon at the property. Kind Regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing 2 night stay
2023년 2월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 2월 28일
Dear David,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort. Best regards,

6/10 - 괜찮아요

Robin Koothoor

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 2월에 4박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 2월 21일
Dear Robin, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
The hotel is in a good location. It is older than its more upscale hotel neighbors. The breakfast service is problematic. The hotel should set-up a self-serve coffee station and 'egg station' so staff are available to clear and reset tables rather than running for coffee and egg orders. clear, fish lines should be strung across the upstairs pool to prevent the birds from gathering at the pool.
2023년 2월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 2월 21일
Dear Valued Guest, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience and have noted your constructive observations with regards to your breakfast experience. We will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 - 훌륭해요

ashraf

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked city view room, but the gentleman named Omar at the reception upgraded me to a sea view room, it was great and bright room, and he also offered me a late checkout. I loved the level of the customer service service
2023년 1월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2023년 1월 28일
Dear Ashraf,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your wonderful comments about your stay and experience you received whilst staying with us, We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the amazing review and rating you gave us. We hope to welcome you back to our resort. Best regards,

10/10 - 훌륭해요

Valerie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time in Aqaba! This hotel is very well located and close to many restaurants and sites. The amenities at the hotel (pool, private beach, etc.) were also amazing. The staff was very friendly and helped us in booking our various day trips. I'd definitely stay there again and recommend it!
답변 제공: Sami Ounalli, General Manager 님, 2023년 1월 18일
Dear Valerie,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Kind Regards

10/10 - 훌륭해요

Bence

답변 제공: Sami Ounalli, General Manager 님, 2023년 3월 7일
Dear Valued Guest,Thank you for staying at the Movenpick Resort And Residences Aqaba. It was our great pleasure welcoming you. I am delighted to receive your positive ratings regarding your stay experience with us. We will be happy to welcome you back again soon at the property. Best Regards,

10/10 - 훌륭해요

Bence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The wi-fi sometiimes is very slowly, no any problem here
답변 제공: Sami Ounalli, General Manager 님, 2023년 1월 2일
Dear Valued Guest,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive & constructive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 - 훌륭해요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfekt service
답변 제공: Sami Ounalli, General Manager 님, 2022년 12월 27일
Dear Ali,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort.

6/10 - 괜찮아요

TARIQ

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I liked was the general accommodation and facilities like the beach, bar..etc. What I didn’t like and the reason why I have an overall low score are as follows: 1) Cleaning staff noisy when it comes to opening and closing room doors during cleaning hours. On all days I stayed, I was unable to take naps after breakfast because the cleaning staff kept on opening the adjacent rooms doors and leaving to slam closed very loudly. This happened repeatedly despite me bringing this to their attention. 2) Screening of my bags to determine if I had brought any outside alcohol or anything else. I had brought alcohol for consumption during my trip (wine, beer…etc) which was more than just Aqaba. After check-in, I was called by hotel reception/security advising me that they found alcohol in my luggage and that if I wanted to bring it in, I’d have to pay a surcharge!! I eventually had to take the stuff to my car. I’ve been to many hotels around the world where they officially don’t allow outside stuff (but don’t mind if in room and not in plain view), however, Movenpick Aqaba is the first hotel where I was treated almost like a criminal!! I mean if I went shopping, were they also gonna check my bags to confirm no outside alcohol/beverages/food? Completely ridiculous!!! Everything other than that was great!!
2022년 12월에 4박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2022년 12월 18일
Dear Tariq,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The hotel. We regret to learn that several aspects of your stay did not match your expectations based on the ratings you have given us, while we hope that you have a better experience it is through feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this with us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba. Best regards,

10/10 - 훌륭해요

Marco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura accogliente dove non manca nulla per una vacanza di tutto riposo. Personale gentilissimo e sempre a disposizione. Ottima la colazione, per i pasti il menu da integrare con più varietà di cibo internazionale.
답변 제공: Sami Ounalli, General Manager 님, 2022년 12월 3일
Dear Marco,Thank you for your nice review and full rating of Movenpick Resort And Residences Aqaba. It was our real joy seeing you in our resort, and we are so happy that we did not fail to provide you with a good time during your stay. It will be a pleasure for the team and I, welcoming you back again. Hopefully soon!Sincerely,Sami Ounalli General Manager

8/10 - 좋아요

thomas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
5* service but not 5* amenities
For 200+ euros/night, we expected higher standing in the room, which was confortable but not fresh/modern/recent. Paint job needed, small bathtub only, leak in the toilet hose and only a few plugs working. Definitely not 5* room. Restaurant and pools were nice Otherwise, excellent service from all the staff (most particularly from Zeyad) during our whole stay
2022년 11월에 2박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2022년 12월 3일
Dear Thomas,Thank you for visiting us recently, and for taking the time in posting your feedback. We sorry to hear your stay with us did not meet your expectations . Guest satisfaction is our main priority, and we make every effort to maintain both high standards in our products and services please be assured we have taken your comments seriously and will work with our teams to rectify these issues.We wish to get the opportunity of welcoming you back again, so that you would have a better experience with us.Kind Regards,Sami Ounalli General Manager

8/10 - 좋아요

Laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was comfortable and spacious. Close to town for access to shops and restaurants. However, breakfast was inadequate - not enough space for the number of people, and food quality and choice was average to poor. Tea and coffee particularly revolting. We also stayed at other Movenpick in area (Tala bay) and the food there was better. Other issue was that we deliberately stayed in a residence with kitchen facillities (because we have young children who need to eat at awkward times) and there was no equipment at all - no cutlery, no plates, nothing. We were also told we were not able to bring any food into the hotel - so what is the point of offering residence with kitchen facilities?
2022년 11월에 3박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2022년 11월 21일
Dear Laura,Thank you for taking the time to complete a survey following your recent stay at our hotel,We value and appreciate your positive ratings on the overall experience and have taken note on the points you have raised regards the room facilities, we do have a Health & Safety measure in place regards bringing food into the hotel as we can cater on request and also provide room service, Please rest assured that we are working continuously to develop and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards, Sami Ounalli General Manager

10/10 - 훌륭해요

Pierre

2022년 10월에 2박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2022년 10월 30일
Dear Pierre,Thank you for the 100% rating. It was truly appreciated of you giving us a gift of your precious time, in posting your feedback of your experience at the Movenpick Resort And Residences Aqaba. We are glad you had a great time, and our services were up to your expectations. We will be more than happy to welcome you back again soon at the resort. Best Regards,

10/10 - 훌륭해요

Sami 님, hicksville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good overall. Highly recommended
2022년 10월에 2박 숙박함
답변 제공: Sami Ounalli General Manager 님, 2022년 10월 22일
Dear Sami,Thank you very much for taking the time to fill out this review after your recent visit to our resort.We were very pleased to welcome you and to know from your positive ratings that you enjoyed your time with us, as the satisfaction of our guests is our top priority.Your important remarks is a gift to all of us as we continue to strive to deliver genuine hospitality to our valued guests like your good self.We hope to welcome you back to our resort soon.Best regards,

10/10 - 훌륭해요

Kaveh

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2022년 10월 17일
Dear Valued Guest,I’m glad that you liked our property and services. Thank you for the positive rating. We will be happy to welcome you back and hopefully you’ll visit Movenpick Resort and Residences Aqaba again soon.Best regards,Sami OunalliGeneral ManagerBest Regards

8/10 - 좋아요

Raymundo

2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Gareth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Royalty
As part of the check in conversation at reception we discussed we had driven the huge distance from Azraq. To make our stay more comfortable because of the drive we were upgraded to a suite. It was bigger than the floorplan of our entire house. Everybody was extremely helpful and treated us like royalty. It was only an overnight stay but we wished it could have been longer. The main things were perfect; the bed was so comfy and the firmness spot on, the shower excellent, and the three balconies? Well, that’s just too much. Fantastic choice for breakfast too.
2022년 9월에 1박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2022년 10월 17일
Dear Gareth,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations and more.Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,

10/10 - 훌륭해요

Tatiana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Adult only pool
2022년 9월에 2박 숙박함
답변 제공: Sami Ounalli, General Manager 님, 2022년 10월 17일
Dear Tatiana,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services and facilities were up to your expectations. Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,

10/10 - 훌륭해요

Ronen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Sami Ounalli 님, 2022년 9월 15일
Dear Ronen, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel!!!
Excellent Hotel!!!
2022년 9월에 1박 숙박함
답변 제공: Sami Ounalli 님, 2022년 9월 15일
Dear Andrew, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

4/10 - 별로예요

Georg

별로예요: 직원 및 서비스
2022년 8월에 6박 숙박함

10/10 - 훌륭해요

EMAD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location and excellent stay
It was an excellent experience
2022년 8월에 2박 숙박함
답변 제공: Sami Ounalli 님, 2022년 8월 23일
Dear Emad,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here.It is truly rewarding to learn that you highly appreciate all our services. We were very pleased to welcome you, and to know from your excellent time that you enjoyed your overall experience with us as the satisfaction of our guests is our top priority.We very much appreciate the full mark ratings and we hope you come back very soon to enjoy more of our services here in Aqaba.Best regards,Sami OunalliGeneral Manager