외관

힐튼 가든 인 아드모어 여행 후기

3 out of 5
힐튼 가든 인 아드모어
710 Premier Parkway, Ardmore, OK

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 492개 이용 후기 중 306개" "
평점 8 - 좋아요. 492개 이용 후기 중 105개" "
평점 6 - 괜찮아요. 492개 이용 후기 중 44개" "
평점 4 - 별로예요. 492개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 492개 이용 후기 중 13개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Jason

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The lady Paula that works the front desk is trash. She’s a liar and her bad attitude towards guest is disgusting.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We paid for our room 3 days in advance. But got to the hotel and it was over booked.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

D'Ann

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

rochelle

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stains on the comforters. The walls were very scuffed and dirty. Entry smelled like gas because of the fireplaces. Very noisy on level 1.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you . We checked in, left for supper. Came back to the room and went to sleep. Got up, had breakfast and checked out
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Eugene

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Aaron

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Daphne

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lashonda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trip to Ardmore
Everything was wonderful! Loved the employees their! Great food and loved Gwen waiting on us! Thank you
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Shimeka

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

JaToya

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor Housekeeping
Hilton has been our 1st pick over the last several years on multiple occasions. The front desk staff are very nice & friendly. On this stay I checked in, at the front desk, but didn’t go check out the room right away. At a very long day we got back around 4:00AM and was very disappointed to find the room was not properly cleaned. Room entry floor, bathroom floor were dirty. Shower floor also was dirty. The second bed’s sheets had to be put on at the foot of the bed. Bathroom sink stopper was stuck closed & the hot water ran about 3 minutes & only got lukewarm. The toilet had dried up urine on it, in which I cleaned with a wipe just to be able to use it. We decided to go to a relatives to shower before traveling back home. I am extremely disappointed with the housekeeping services or lack of during this stay.
Entry way (dry spill?)
Bathroom entry
Hair & dirt outside shower
Dirt around toilet floor & stain on toilet
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Christmas stay (23rd - 26th) so that may explain why our room wasn't cleaned for our 4 days (3 night) stay. My wife and I didn't care for the bed either, but that might be a personal preference. But a nice property in a good location.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

MARI

좋아요: 청결 상태, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Olivia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I enjoyed the area and the hotel! We will return!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

christina

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Howard

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Deana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ricky

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A+ Always
Hotel is great every time I stay here when in Ardmore. Great food in the hotel and bar is open until 10-11 every night.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

JaToya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Everything including staff was great. Jessie is ALWAYS AMAZING!
2023년 11월에 2박 숙박함

4/10 - 별로예요

Cristi

단체 여행, 가족 여행
별로예요: 직원 및 서비스
Definitely needs some work in the customer service
Booked online, $108 a night. When we get to the hotel, there’s a huge party going on and the music is insanely loud. Not a worker to be scene. There was a sign that said call the operator if you need assistance. Called twice. The first time I couldn’t hear over the music and no one showed up to help. After checking out I received multiple holds on my card, 5 days later holds are still there. Come to find out in addition to the $108 a night with this “pet friendly” hotel they will charge you an additional $75. When I called to ask the lady said I obviously didn’t read the sign at the front desk. To be clear, the only sign I seen at the front desk said sorry we stepped away press 0 on the phone if you need help. Wouldn’t recommend. Yall definitely aren’t worth $200 a night. You were overpriced at $108.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Dwight

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing this needs is usb ports in the rooms for charging phone and accessories
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
At our price there was no free breakfast but the cook to order breakfast was great.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Lorie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Peter

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk attendant. Quiet facility. Very clean and modern.
2023년 11월에 1박 숙박함
답변 제공: Jessi 님, 2023년 11월 6일
Thank you for taking the time to leave feedback. We do value all guest response. As it provides the tools we need to continue offering excellent service to every guest, every time. We are pleased to hear you had a pleasant stay. Thank you for your kind words about our front desk staff. We strive to be bright hearted with each interaction.

8/10 - 좋아요

Lawrence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Management Team went above and beyond!
2023년 10월에 2박 숙박함
답변 제공: Jessi 님, 2023년 11월 6일
Thank you for taking the time to leave feedback. We do value all guest response. As it provides the tools we need to continue offering excellent service to every guest, every time. We are pleased to hear you had a pleasant stay. Thank you for your kind words about our front desk staff. We strive to be bright hearted with each interaction.

10/10 - 훌륭해요

Julia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were no towels for the bathroom and long black hairs on the back of the toilet seat. My husband and I were too tired to deal with it honestly and the sheets and bed seemed good- also the air conditioner hopefully won’t keep me up but it sounds like it is on its last leg
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

mark

2023년 10월에 1박 숙박함
답변 제공: Jessi 님, 2023년 11월 6일
Thank you for taking the time to leave feedback. We do value all guest response. As it provides the tools we need to continue offering excellent service to every guest, every time. We are pleased to hear you had a pleasant stay. Thank you for your kind words about our front desk staff. We strive to be bright hearted with each interaction.

10/10 - 훌륭해요

Lester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Jessi 님, 2023년 11월 6일
Thank you for taking the time to leave feedback. We do value all guest response. As it provides the tools we need to continue offering excellent service to every guest, every time. We are pleased to hear you had a pleasant stay. Thank you for your kind words about our front desk staff. We strive to be bright hearted with each interaction.

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great.
2023년 9월에 1박 숙박함
답변 제공: Jessi 님, 2023년 11월 6일
Thank you for taking the time to leave feedback. We do value all guest response. As it provides the tools we need to continue offering excellent service to every guest, every time. We are pleased to hear you had a pleasant stay. Thank you for your kind words about our front desk staff. We strive to be bright hearted with each interaction.

4/10 - 별로예요

Cristal

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we first got to our room there was a long hair on the bed then, when I go to take a shower, there was pubic hair in the shower. The carpet on the 3rd floor was filthy down the hall. Not very happy about the stay.
2023년 9월에 1박 숙박함
답변 제공: Jessi 님, 2023년 11월 8일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our carpets and your guest room. We are getting our carpets cleaned this week and hopefully they will look much better. I will address your feedback directly with our team. We hope you will consider staying with us again in the future.

8/10 - 좋아요

Meredith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Jessi 님, 2023년 11월 8일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.

10/10 - 훌륭해요

JAMI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not paying for a continental breakfast of beagles and cereal when other hotels offer it for free
2023년 9월에 1박 숙박함
답변 제공: Jessi 님, 2023년 11월 8일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.

10/10 - 훌륭해요

Ricky

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick business trip
Hotel is right off the highway and in great location to food and shopping.
2023년 9월에 2박 숙박함
답변 제공: Paul VanRaamsdonk 님, 2023년 9월 12일
Thank you for your review. We appreciate your business and look forward to serving you in the future.

10/10 - 훌륭해요

Royle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 9월에 1박 숙박함
답변 제공: Paul VanRaamsdonk 님, 2023년 9월 12일
Thank you for your review. We appreciate your business and look forward to serving you in the future.

10/10 - 훌륭해요

Tara

2023년 8월에 1박 숙박함
답변 제공: Paul VanRaamsdonk 님, 2023년 9월 12일
Thank you for your review. We appreciate your business and look forward to serving you in the future.

6/10 - 괜찮아요

Anna

2023년 7월에 1박 숙박함
답변 제공: Paul VanRaamsdonk 님, 2023년 9월 12일
Thank you for your review. We appreciate your business and look forward to serving you in the future.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice room, we had handicap room with walk in shower which was nice. We didn’t pay 4.95 for a continental breakfast , we went elsewhere.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms!
2023년 7월에 1박 숙박함
답변 제공: Juanita J. GM 님, 2023년 7월 12일
Thank you for the 5 star review!

2/10 - 너무 별로예요

Vanessa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not as advertised.
Moldy smell in room. Elevator not working properly. Advertised free continental breakfast but charged 4.95 and 12.95 for terrible food.
2023년 6월에 1박 숙박함
답변 제공: Juanita J. GM 님, 2023년 7월 12일
So sorry that your stay fell below your expectations. We unfortunately had an elevator failure and had to wait on repair. I've double checked our listings and while we do offer rates that will include breakfast. We do not have any listings that indicate it's complimentary. I am sorry for the confusion. We wish you happy travels.

8/10 - 좋아요

Wilfredo

2023년 7월에 1박 숙박함
답변 제공: Juanita J. GM 님, 2023년 7월 12일
Thank you for leaving feedback. We appreciate all responses.

4/10 - 별로예요

Gina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont recommend
Was very disappointed on how dirty the halls were in this hotel. The elevator was not working and off course they put us on the 2nd floor. We had 4 people and only 2 towels and no hand soap.
2023년 6월에 1박 숙박함
답변 제공: Jessi Renfroe 님, 2023년 7월 31일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 - 좋아요

rochelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The only issue is the pool is always dirty and cloudy. This is the 3rd time at this property and the time before the pool and spa were really gross. This time was much cleaner, but the pool was still pretty cloudy. Needs to be cleaned more frequently, I would say. I’m not a pool expert.
2023년 6월에 1박 숙박함
답변 제공: Jessi Renfroe 님, 2023년 7월 31일
I am sorry you found your pool to be dirty. Our team works very hard to keep every room, bathroom, and public areas clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We hope you will consider staying with us again in the future.

8/10 - 좋아요

Richard

Likened all - enjoyed stay
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Lekeshi

2023년 6월에 2박 숙박함

6/10 - 괜찮아요

CLIFFORD

별로예요: 청결 상태, 숙박 시설 상태 및 시설
wrong room
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

diana

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great
2023년 6월에 2박 숙박함