온천

아레날 키오로 스위트 & 스파 여행 후기

4.5 out of 5
아레날 키오로 스위트 & 스파
11 km North from the Catholic Church, Fortuna Downtown, Road to volcano, La Fortuna, Alajuela

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 610개 이용 후기 중 442개" "
평점 8 - 좋아요. 610개 이용 후기 중 117개" "
평점 6 - 괜찮아요. 610개 이용 후기 중 30개" "
평점 4 - 별로예요. 610개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 610개 이용 후기 중 6개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

8/10 - 좋아요

Rakesh

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Good stay
2024년 3월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2024년 3월 25일
We would like to say Thanks for choosing us to be part of your vacations.We're glad to know that you had a great time time.

10/10 - 훌륭해요

Naomi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly. Rooms are nice and spacious. Hot springs area nice.
2024년 3월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2024년 3월 20일
Thanks for sharing your positive comments. We're glad to know that our services and facilities helped you enjoy your vacations time.

10/10 - 훌륭해요

WEN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet rooms with great views. That’s what our group appreciate.
2024년 3월에 1박 숙박함
답변 제공: The customer service team 님, 2024년 3월 18일
Thanks for sharing your comments. We’re glad to know that you had a great time.

10/10 - 훌륭해요

Marissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Views and natural wildlife were spectacular as well as dining options and other amenities.
2024년 3월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2024년 3월 9일
Thanks for choosing us as your leisure destination.We're glad to know that you had a great time during your visit.

10/10 - 훌륭해요

Cody

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: The customer service team 님, 2024년 3월 2일
Thanks for sharing your review. We’re glad to ojos that you had a great time during your visit.

10/10 - 훌륭해요

Carleton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with great facilities, including two thermal baths. Rooms were huge. Food was delicious. The location is a bit further out of La Fortuna and nothing is within walking distance, so you need to rely on transport. But it was a great place to stay.
2024년 2월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2024년 2월 29일
Carleton, Thanks for letting us know about what you liked the most.Our on-site hot springs pools is the best way to relax and recover energy after a day full of adventures in the rainforest.

10/10 - 훌륭해요

marshall

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly , warm and helpful. Grounds were beautiful and offered opportunity to see wildlife.
2024년 2월에 3박 숙박함
답변 제공: The customer service team 님, 2024년 2월 28일
Thanks for making us part of your vacation. We’re glad to know that you enjoyed your time to the fullest.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the hot springs on site; hot tub in room, service was great. Easy to take transport to tours from hotel. Also not a lot of people hanging out in hotel because they are all doing tours - makes for a nice day or two of quietness
2024년 2월에 3박 숙박함
답변 제공: The customer service team 님, 2024년 2월 24일
Thanks for your visit and for leaving your comments. Our on-site hot springs pools is the best way to come and relax after a day of adventures in the rainforest.

8/10 - 좋아요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property right at the base of the Arenal volcano! Our balcony has a magnificent view of the volcano. The pool side grill has good food and drinks but the main restaurant tends to either overcook or undercook meat. Our fish was dry so they smothered it in sauce. The streak, ordered medium was completely raw after the first cm.
2024년 2월에 4박 숙박함
답변 제공: The Customer Service Team 님, 2024년 2월 21일
Jim, Thanks for sharing your thoughts about your recent visit at Arenal Kioro.We're glad to know that our services and facilities helped you enjoy your stay.We're using these comments to evaluate ourselves and improve the quality of the service we offer.

10/10 - 훌륭해요

Audrey

2024년 2월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2024년 3월 20일
We're glad to know that your visit was a pleasant time.Thanks for sharing your review.

8/10 - 좋아요

Shawn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2024년 2월 14일
It was our pleasure to have you as our guests.Thanks for your preference.We're hsppy to know that you had a great time.

10/10 - 훌륭해요

Cierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing and Simple. Spa, breakfast, parking, rooms, and thermals couldnt be more perfect! Loved this place and the location.
답변 제공: The Customer Service Team 님, 2024년 2월 14일
Thanks for sharing about your experience at Arenal Kioro. We're glad to know that our services and facilities helped you enjoy evry moment.

8/10 - 좋아요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the pool area, suites and grounds. The breakfast was very good. The dinner needs help. They cooked the fish too long and then smothered it in sauce to try to fix it. The steak I had was raw in the center even though I ordered medium. The pool area stops normal meals at 5:30 and goes to three large price fixed options. The price gixed are good but large. We had ti go back to our room to order nachos.
2024년 2월에 2박 숙박함
답변 제공: The customer service team 님, 2024년 2월 14일
Thanks for leaving your review. We’re using these comments to evaluate ourselves and improve. We’re glad to know that you had a great time during your visit.

10/10 - 훌륭해요

Parag

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: The customer service team 님, 2024년 2월 13일
Thanks for leaving your positive review. We’re glad to know that our services and facilities helped you enjoy your stay.

10/10 - 훌륭해요

Nataly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved my stay!
2024년 2월에 4박 숙박함
답변 제공: The Customer Service Team 님, 2024년 2월 8일
Nataly, Thanks for sharing your thoughts and letting us know you had a great time during your visit.

6/10 - 괜찮아요

Barbara

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Great location. Little ambience. Rooms a bit tired. Service in restaurants poor, very slow. Beautiful property with great gardens and great view of volcano
2024년 1월에 3박 숙박함
답변 제공: The Customer Service Team 님, 2024년 2월 2일
Barbara, Having our guests leave their reviews is the best opportunity for us to improve.We can tell that we're currently working on new restaurant menus. Very soon visitors will enjoy new different food options and better service.

10/10 - 훌륭해요

FRANCISCO 님, The Woodlands

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo mejor fue la atención
2024년 1월에 1박 숙박함
답변 제공: El equipo de atención al cliente 님, 2024년 1월 28일
Gracias por su preferencia y su reseña tan positiva. Nos llena de satisfacción saber que su estancia fue agradable.

6/10 - 괜찮아요

Matthew

2024년 1월에 1박 숙박함
답변 제공: The Customer Service team 님, 2024년 1월 24일
Thanks for having the time to share your experience. We’re glad to know that you had a great time.

10/10 - 훌륭해요

Pratikkumar Dashrathbhai

2024년 1월에 3박 숙박함
답변 제공: The Customer Service Team 님, 2024년 1월 15일
We're glad to know that your stay was a pleasant time.Thanks for choosing us to be part of your vacations in Costa Rica.

8/10 - 좋아요

Jeremiah

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Payment and checkin were a bit clunky. The dome was cool! Although the price was fair it was a bit high given everything we received
2024년 1월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2024년 1월 12일
Dear visitor, Having our guests leave their comments and reviews is the best opportunity for us to iprove the quality of the service we aim to offer.We're using these comments to evaluate ourselves and look for the way to improve.

10/10 - 훌륭해요

Jeremiah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you can afford it, stay here you will not regret it.
2024년 1월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2024년 1월 11일
We're glad to know that your visit was a pleasant time. Thanks for choosing us to be part of your vacations.

10/10 - 훌륭해요

Nathalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It felt like we had the resort to ourselves. The room was very spacious. The spa treatment was excellent. We really enjoyed our stay there. Thank you to all the lovely staff.
2024년 1월에 2박 숙박함
답변 제공: The customer service team 님, 2024년 1월 11일
Thanks for leaving your kind and positive review. We’re glad to know that you had a great time during this part of your vacations.

10/10 - 훌륭해요

Rene

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly personnel, amazing environment, nice hot spring waters, outstanding gardens
2023년 12월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 12월 22일
Rene, We're happy to know that your visit was a memorable time, and to know that our services and facilities helped you enjoy your leisure time. Thanks for leaving your comments and review.

2/10 - 너무 별로예요

Matthew

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
Awful food, outdated rooms, ripped off for a shuttle service when I requested a taxi. Do not sat here
2023년 12월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 12월 22일
Matthew, It is with great sadness that we understand that the issues that you mentioned made your stay not the best experience. We offer you our sincere apologies.We can tell that we're using these comments to evaluate ourselves and take immediate actions to prevent similar experiences to future guests.Our food services normally receive very positive comments, and adding to this, we're in the proccess to renew our menus in order to offer a more varied selection of foods.The ride we offer to the town, located 7 miles away from our hotel, is the fair fee that they all use in the area, and it is a service that can be arranged any time as soon as our guests need it.

8/10 - 좋아요

Lana 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 12월 21일
Thanks for your preference and for making us part of your vacations.We're glad to know that your visit was a pleasant time.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I expected a decent resort but the resort was fantastic. Friendly and helpful staff, beautiful and clean room, great dining options, and awesome view and location for the volcano. Beyond happy with our stay there!
2023년 12월에 4박 숙박함
답변 제공: The Customer Service Team 님, 2023년 12월 13일
Michael, Thanks fo choosing us to be part of your vacations.We're glad to know that our services and facilities helped you enjoy every moment. The views to the Arenal volcano is something we brag about, being this close to the very base of the volcano is a guarantee for stunning sceneries.

8/10 - 좋아요

LINA

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, better than the pictures. Rooms are very spacious and clean with volcano view. Breakfast was perfect but dinner menu and prices should be better
2023년 11월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 12월 6일
Lina, Thanks for sharing your comments and reviews.Having our guests leave their reviews is best opportunity for us to improve the quality of experience we aim to offer..We can tell that we are currently working on having new menus and new food services.

10/10 - 훌륭해요

Ron 님, Chaguanas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2023년 11월에 4박 숙박함
답변 제공: The Customer Service Team 님, 2023년 12월 5일
We're glad to know that you stay was a memorable time.Thanks for your positive review.

8/10 - 좋아요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La vista al volcán es muy buena.
2023년 11월에 1박 숙박함
답변 제공: El Equipo de Atención al Cliente 님, 2023년 11월 28일
Nos llena de satisfacción saber que su visita estuvo llena de momentos placenteros y de disfrute.Agradecemos su preferencia y sus buenos comentarios.

10/10 - 훌륭해요

Alaa 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, amazing views, and all around great experience.
2023년 11월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 11월 16일
Thanks for choosing us tobe part of your vacations.We're happy to know that you had a great stay.

10/10 - 훌륭해요

Marco

2023년 10월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 11월 6일
Thanks for letting us that your stay was a pleasant time.We're glad to know that our services and facilities helped you enjoy your vacations.

8/10 - 좋아요

Blake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: The Customer Service Team 님, 2023년 10월 10일
Thanks for choosing us and making us part of your vacations.We're glad to knwo that you had a great time during your visit.

10/10 - 훌륭해요

susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to celebrate our 30 wedding anniversary.
2023년 9월에 4박 숙박함
답변 제공: The customer service team 님, 2023년 9월 30일
Thanks for choosing usted to celebrate such special occasion. We’re glad to know that you had a great time during your visit.

10/10 - 훌륭해요

Monica 님, Denver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved staying here. The property has amazing views of the volcano from every area. The hot springs are plentiful and clean. The dining options were very nice and the included breakfast was fantastic! Our room had a private hot tub in the room and was nice to have. The property is gorgeous and the staff were all very helpful and friendly. We absolutely loved our stay here.
답변 제공: The Customer Service Team 님, 2023년 9월 14일
Dear visitors, Thanks for sharing your comments about your recent experience at Arenal Kioro.Our food options are well thought to meet all expectations and likes. And we're glad to mention that very soon we will be re-newing our menus, new and fresh options will be offered to our future guests.

6/10 - 괜찮아요

Mark

2023년 8월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 9월 18일
Thanks for having the time to give us your feedback.We're glad to know that you enjoyed your visit.

6/10 - 괜찮아요

MARIAELENA

가족 여행
좋아요: 청결 상태, 객실의 편안함
Creo que el precio no refleja el nivel del hotel. Personal sólo correcto. Esperaba algo más para un hotel de esta categoría.
2023년 8월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 8월 25일
Estimada cliente, Sus comentarios nos ayudan a mejorar la calidad de experiencia que ofrecemos.Lamentamos que su visita no haya sido la mejor y no haber cumplido con sus expectativas.Les podemos asegurar que estamos trabajando en mejoras que muy pronto se verán reflejadas y serán bien percibidas por nuestros visitantes.

10/10 - 훌륭해요

Yanwai

2023년 8월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 9월 5일
Thanks for choosing us for this part of your vacations.We're glad to know that you had a great time.

10/10 - 훌륭해요

Kim

2023년 8월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 9월 1일
Thanks for choosing us for this part of your vacations journey.We're glad to know that your visit was a pleasant experience.

10/10 - 훌륭해요

Jency

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Impecable hotel amazing view.. so beautiful it blew my mind.
2023년 6월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 6월 27일
Dear visitors, Thanks for having the time to leave your positive comments and review.We're glad to know that your stay was a pleasant time.

10/10 - 훌륭해요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Remote, tranquil, charming hotel with luscious surroundings and stunning views of Arenal volcano
2023년 5월에 4박 숙박함
답변 제공: The Customer Service Team 님, 2023년 6월 12일
Thanks for choosing us for this part of your vacations.We're glad to know that you had a great time during your visit.

10/10 - 훌륭해요

Gasun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best of my stay.
2023년 5월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 5월 25일
Thanks for choosing us to be part of your vacations. We’re glad to know that you had a great time during your visit.

10/10 - 훌륭해요

mladen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 4월에 3박 숙박함
답변 제공: The Customer Service Team 님, 2023년 4월 21일
Thanks for letting us know that you enjoyed your visit.We're very committed to offering the best experience possible.

8/10 - 좋아요

Jaclyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Beautiful grounds, views and friendly staff. The rooms were a bit dated, but very spacious and clean.
2023년 4월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 4월 21일
Thanks for letting us know your thoughts about your recent visit. We always use our guest’s reviews to evaluate ourselves.

10/10 - 훌륭해요

Karri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2023년 4월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 4월 21일
We’re glad to know that you had a great visit. Thanks for choosing us for this part or your vacations.

4/10 - 별로예요

IRWIN

2023년 4월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 5월 2일
Your comments and reviews help us improve the quality of the service we offer.

10/10 - 훌륭해요

Nadia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Delightful resort priceless views
This resort is delightful, this really suns it up. Beautiful views of the volcano, grand suites and cheerful service.
2023년 3월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 3월 18일
We’re glad to know that you had a great time during this part of your vacations. The views of the volcano from our property are something else. Thanks for sharing your comments.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No view like it. Amazing.
2023년 3월에 2박 숙박함
답변 제공: The Customer Service Team 님, 2023년 3월 14일
Thanks for sharing your positive review.We're glad to know that your visit was a pleasant experience.

8/10 - 좋아요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best thing this property has going is the spectacular view of the volcano and the grounds outside! It’s been said before — the room and main areas (restaurant and lobby) all could use a major “refresh”. The decor looks stale and the rooms could use a fresh coat of paint, new linens and curtains. The towels and linens for a “spa” hotel were very thin. Service points of check-in and out were awkward and took too long. Specifically, they asked me to write down my credit card number — after they already ran it. Then at check out, I had to re-present the same card that they already had on file. We probably spent 20 minutes in the lobby waiting for the check-in process to be completed after we had driven 4.5 hours to get there. If you want to charge a premium and present your hotel as “luxury”, then there’s some major improvements. This isn’t a luxury hotel by any standards I’ve experienced. It’s a “nice” hotel with a lovely view.
2023년 3월에 3박 숙박함
답변 제공: The Customer Service Team 님, 2023년 3월 14일
Having our guests leave their comments and reviews is the best way for us to evaluate ourselves.We're glad to know that our services and facilities helped you enjoy your visit.

2/10 - 너무 별로예요

Magie

2023년 3월에 1박 숙박함
답변 제공: The Customer Service Team 님, 2023년 4월 3일
Having our guests leave a review is the best way for us to evaluate ourselves and look for the ways to improve.

8/10 - 좋아요

Leah

2023년 3월에 3박 숙박함
답변 제공: The Customer Service Team 님, 2023년 3월 9일
Thanks for choosing us for your vacations trip. We’re glad to know that you had a great time.