야외 수영장, 일광욕 의자

호텔 세크레토 라 포르투나 여행 후기

3 out of 5
호텔 세크레토 라 포르투나
100 meters north of public clinic, La Fortuna, Alajuela

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 567개 이용 후기 중 398개" "
평점 8 - 좋아요. 567개 이용 후기 중 132개" "
평점 6 - 괜찮아요. 567개 이용 후기 중 25개" "
평점 4 - 별로예요. 567개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 567개 이용 후기 중 5개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

8/10 - 좋아요

Suzette

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice place with great service that doesn't break the bank. The front desk lady helped us with anything that we needed such as transportation and tourist activities. However the first night when I arrived, there were a few roaches but we could not change rooms as we had arrived late. I complained about it and they sent cleaners after which we didnt see any for the rest of our stay.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Charity

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience, property was very close to restaurants and amenities. Staff was very helpful and property was very clean and well maintained.
2024년 4월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 4월 14일
Charity, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It's wonderful to know that you found our property conveniently located near restaurants and amenities, and that our staff was helpful. Maintaining a clean and well-kept property is a top priority for us, so we're delighted that you noticed and appreciated it. We hope to welcome you back again soon for another fantastic stay!

10/10 - 훌륭해요

Munira

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 4월 13일
Munira. thank you for taking your time and give us feedback, we really appreciated

10/10 - 훌륭해요

Lilet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I liked about the hotel is that it’s beautiful garden and clean facility. The staff were very friendly. It’s close to restaurants and stores.
2024년 4월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 4월 11일
Lilet. Thank you so much for sharing your positive feedback! We're delighted to hear that you enjoyed our beautiful garden, clean facilities, and friendly staff during your stay with us. We strive to provide a pleasant experience for all our guests, and we're glad to know that you found our location convenient to nearby restaurants and stores. We hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. Amazing garden that attracts different varieties of birds and other critters. Two sloths live on trees nearby, one practically overlooking the reception area. The staff point them out when they’re visible. A little paradise.
2024년 4월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 4월 9일
Philip. Thank you for sharing your wonderful experience! It sounds like you had an incredible time surrounded by nature's beauty and the hospitality of our staff. We're thrilled to hear that you enjoyed the amazing garden and the opportunity to spot various bird species and even sloths! We strive to create a little paradise for our guests, and your positive feedback truly motivates us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful property. One of the prettiest that we have ever stayed in. It has a huge Garden in the middle of the campus. Two swimming pools. Very close to town, got very quiet.
2024년 4월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 4월 9일
James. Thank you so much for your kind words! We're delighted to hear that you found our property to be beautiful and one of the prettiest you've ever stayed in. Our expansive garden and two swimming pools are indeed highlights of our campus, offering a serene escape close to town. We're thrilled that you appreciated the peaceful atmosphere. It was our pleasure to host you, and we hope to welcome you back for another wonderful stay soon!

10/10 - 훌륭해요

Natalia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice little hotel, close to town. Easy access to shopping and food. Breakfast was excellent, with 3 options. We would get up at 5 am every morning and have coffee by the pool, then have breakfast around 7am. They have a sloth living on a property, easy to spot even without binoculars. Beautiful grounds, birds chipping in the morning. Very peaceful and quiet. 5 stars
2024년 4월에 4박 숙박함
답변 제공: Wdilvia 님, 2024년 4월 7일
Natalia. Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. It's great to know that you found our location convenient for exploring the town and accessing amenities. We're delighted that you appreciated our breakfast options and enjoyed the peaceful atmosphere of our grounds, especially the morning serenade of the birds. Our team works hard to provide a comfortable and enjoyable experience for our guests, and we're glad that it reflected in your stay. We hope to welcome you back again soon!

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice place to stay. Delicious breakfast. Friendly staff.
2024년 3월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 28일
Patricia. Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We strive to provide a welcoming environment, delicious breakfast options, and excellent service from our friendly staff. We look forward to welcoming you back in the future!

8/10 - 좋아요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was great. Staff was super friendly. Breakfast was nice in the morning. Walkable to the town but quiet at night. Unsure about the safety in the surrounding areas but we never had an issue. The hot tub advertise is actually a children’s pool. the rooms were very clean. All around a good short stay
2024년 3월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 26일
Raquel. Thank you for your positive feedback! We're delighted to hear that you enjoyed our great service, friendly staff, and tasty breakfast. We're glad you found our location convenient for exploring the town yet peaceful at night. Rest assured, we prioritize safety and are pleased to hear you felt secure during your stay. We appreciate your understanding regarding the hot tub advertisement, and we'll make sure to clarify that in the future. It's fantastic to know you found the rooms very clean. We're thrilled you had a good short stay with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Shelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really appreciated how everything was in walking distance, the delicious breakfast, and the pool (which was cool and not cold).
2024년 3월에 3박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 25일
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our convenient location, delicious breakfast, and refreshing pool added to your experience. Your satisfaction is our top priority, and we hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay right in the city so very easy to get around by walking. Breakfast to order was very good and the staff was always extremely pleasant and helpful and even pointed out the 2 sloths in the tree on the property. Would definitely stay here again!!
2024년 3월에 3박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 22일
Tracy.Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience with us. It's fantastic to know that you found our location convenient and enjoyed our breakfast offerings. Our team always aims to provide exceptional service, and we're delighted that they were able to make your stay even more enjoyable. How exciting that you got to see the sloths on our property! We can't wait to welcome you back for another great stay in the future!

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great little hotel Lovely staff who gave us breakfast early as we were going on a trip
2024년 3월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 18일
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our charming hotel. Providing excellent service, including accommodating your early breakfast request before your trip, is always our priority. We're glad our staff could enhance your experience, and we look forward to welcoming you back soon for another memorable stay!

10/10 - 훌륭해요

Kathy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Secreto La Fortuna was a nice secluded place that was close to the hustle and bustle of town. We only stayed 1 night but wish we had stayed longer. I felt like we were staying in a secret garden. The staff is wonderful and very helpful with our excursions. I would highly recommend a stay here.
2024년 3월에 1박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 6일
Kathy, thank you for your feedback, we really appreciate it. We are happy that you loved our stay with us. Best regards.

10/10 - 훌륭해요

Eszter 님, Gloucester

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room, spacious and clean. Loved the gardens around the property. The pool was very nice. The staff were very kind and friendly; Elver was especially great. Highly recommend!
2024년 2월에 4박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 6일
Eszter, thank you for your feedback, we really appreciate it. We are happy that you loved our stay with us. Best regards.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property 3 blocks from the Main Street Quiet location beautifully maintained gardens and pool. Staff was very helpful. Overall a good experience. This was my second time staying at Secreto La Fortuna. The only downside for me was the mattress was too hard not to firm, but to hard.
2024년 3월에 1박 숙박함
답변 제공: Wdilvia 님, 2024년 3월 6일
William. thank you for your feedback, we really appreciate it. We are happy that you loved our stay with us. Best regards

10/10 - 훌륭해요

Judy 님, Nanaimo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to town. Quiet. Nice garden. Good breakfast. Pool small but okay
2024년 2월에 4박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 29일
Judy. Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location close to town, peaceful atmosphere, lovely garden, and delicious breakfast offerings. We appreciate your acknowledgment of our efforts to provide a pleasant experience for our guests. Regarding the pool size, we're glad to know it met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay!

10/10 - 훌륭해요

Josée

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a very nice hotel
2024년 2월에 1박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 29일
Josée.Thank you so much for your kind words! We're thrilled to hear that you found our hotel very nice. Your satisfaction means the world to us, and we're glad that you enjoyed your stay. We hope to have the pleasure of welcoming you back soon for another wonderful experience! If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 - 좋아요

Mohammad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and clean property
2024년 2월에 1박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 27일
Mahammad. thank you for taking your time and give us feedback, we really appreciated.

8/10 - 좋아요

Kirstie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location right downtown. Walkable to everything. Grounds are beautiful. Mountain View room did not have view from the room but did have a view if you walked out onto the shared balcony. No amenities but good for the price paid.
2024년 2월에 1박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 17일
Kirstie. Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our great downtown location and found it convenient for exploring everything on foot. We take pride in our beautiful grounds and are delighted that you appreciated them. We apologize for any inconvenience regarding the Mountain View room; however, we're glad you were able to enjoy the view from the shared balcony. Your satisfaction is important to us, and we're pleased to know that you found value in the price paid despite the lack of amenities. We hope to have the pleasure of welcoming you back soon!

8/10 - 좋아요

walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 8일
Walter.Thank you for taking your time and give us feedback, we really appreciated.

10/10 - 훌륭해요

Nadine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful garden, very nice pool, clean room. Good location - easy to walk to town centro. Would stay again.
2024년 2월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 6일
Nadine, thank you for your feedback, we really appreciate it. We are happy that you loved our stay with us. Best regards

8/10 - 좋아요

Judith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can’t say enough about the staff here. Friendly, helpful just an all around pleasant attitude. The grounds are lovely and well kept. The breakfast is very good and the location is walkable to downtown la fortuna. My one complaint is that the walls are very thin which, unfortunately for us, resulted in a prolonged extremely early wake-up when a young child was loudly crying for quite awhile at 3:00 in the morning
2024년 1월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 1일
Judith. Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that you appreciated our friendly and helpful staff, as well as the pleasant atmosphere and well-maintained grounds. It's wonderful that you enjoyed the delicious breakfast and found our location convenient for exploring downtown La Fortuna.We truly value your feedback, and we apologize for any inconvenience caused by the noise disturbance during your stay. We are continuously working on improving our services, and your comments will certainly help us in addressing areas for enhancement. We appreciate your understanding and hope to welcome you back for another enjoyable experience in the future.

10/10 - 훌륭해요

peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Hotel is a few minutes walk from the centre. Staff are very friendly and helpful, room was soacious and comfortable, and the bird life in the grounds amazing.
2024년 1월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 1일
Peter. Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. It's wonderful to know that our convenient location, friendly and helpful staff, spacious and comfortable rooms, and the amazing bird life in our grounds all contributed to making your visit memorable.We appreciate your kind words and hope to have the pleasure of welcoming you back for another delightful stay in the future.

10/10 - 훌륭해요

gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed our two nights. Great staff, breakfast and views
2024년 1월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 1일
Gary. Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your two-night stay with us. It's fantastic that you found our staff great, enjoyed the breakfast, and appreciated the views. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again for another enjoyable experience.

10/10 - 훌륭해요

Isabelle

2024년 1월에 4박 숙박함
답변 제공: Wdilvia 님, 2024년 2월 6일
Isabelle, thank you for your feedback, we really appreciate it. Best regards

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super friendly hotel
The staff were extremely friendly and accommodating. Felt welcomed from the moment we arrived. They showed us 2 sloths that were on the property. Rooms were nice and opened onto the pool. They have a private carpark which is locked from 10pm at night and has a guard. The carpark and the hotel were really safe. The hotel is in a quiet part of the town but only a 5 minute walk from all the restaurantes and bars. The breakfast was good and had 3 different options along with fruit and coffee. Would recommend anyone to stay here when in La Fortuna.
2024년 1월에 4박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 20일
Thank you so much for your fantastic review! We're delighted to hear that our staff made you feel extremely welcomed and went above and beyond to accommodate you. It's always a pleasure to share the beauty of our property, and we're thrilled you got to see the sloths. Your safety is our priority, and we're glad you felt secure with our private carpark and vigilant guard.We appreciate your recommendation and are pleased to know you enjoyed our well-located and peaceful hotel, just a short walk from the town's vibrant dining and entertainment options. It's great that you found the breakfast options satisfying. We look forward to hosting you again on your next visit to La Fortuna!

8/10 - 좋아요

Joanne 님, Keller

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely property with pretty landscaping. Good location next to shopping and dining. Ten minutes from cloud forest preserve. Excellent communication with owners. Cute accommodations.
2024년 1월에 3박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 10일
Joanne. thank you for your feedback, we really appreciate it.

10/10 - 훌륭해요

Binu Pothen

2024년 1월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 20일
Thank you for choosing to stay with us and for taking the time to leave a review. We look forward to welcoming you back in the future

8/10 - 좋아요

Wolfgang

2024년 1월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 10일
Wolfgang. thank you for your feedback, we really appreciate it.

10/10 - 훌륭해요

Patricia

2024년 1월에 3박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 10일
Patricia. thank you for your feedback, we really appreciate it.

10/10 - 훌륭해요

mark

2023년 12월에 5박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 10일
Mark. Thank you for your feedback, we really appreciate it.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 10일
Paul. thank you for your feedback, we really appreciate it.

8/10 - 좋아요

Sabarigirish

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is a hidden gem. It is pretty safe and within the city. The hotel staffs are super nice and helpful. Thank Elver and team for making our stay memorable.
2023년 12월에 7박 숙박함
답변 제공: Wdilvia 님, 2024년 1월 20일
Thank you so much for your wonderful feedback! We're thrilled to hear that you consider our place a hidden gem. Ensuring a safe and enjoyable stay for our guests is our top priority, and it's great to know that you felt secure within the city. We'll be sure to pass on your kind words to Elver and the entire team for making your stay memorable. We look forward to welcoming you back in the future!"

8/10 - 좋아요

RAYMOND

2023년 12월에 1박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 31일
Raymon. thank you for taking your time and give us feedback, we really appreciated.

10/10 - 훌륭해요

Rongrong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in downtown but in a quiet area, close to everything, love to stay there for more days. Staffs are very helpful. Their breakfast is great!
2023년 12월에 2박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 30일
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our great downtown location, combined with the peaceful surroundings. It's fantastic to know that you found our staff to be very helpful – providing excellent service is always a top priority for us.We're delighted that you appreciated our breakfast offerings! We strive to provide a variety of delicious options to start your day on a positive note.We look forward to the possibility of hosting you for more days in the future. If there's anything specific you loved or any suggestions you'd like to share, feel free to let us know. Your feedback is invaluable to us as we aim to make each guest's experience truly memorable.Thank you again for choosing us, and we can't wait to welcome you back!

10/10 - 훌륭해요

Prabakaran 님, Frisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff. Very helpful and caring. Nice little hotel in downtown La Fortuna. Very easy access to plenty of restaurants, shopping, park and all tours. Most convenient location in La fortuna. Hotel staff took care of all reservations at a good price. Everything good. Rooms are small and not sound proof but blended with nature
2023년 12월에 7박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 26일
Prabakaran. Thank you so much for your positive feedback! We're thrilled to hear that you found our staff excellent, helpful, and caring. It's wonderful to know that you enjoyed your stay at our little hotel in downtown La Fortuna. We're proud to offer a convenient location with easy access to restaurants, shopping, the park, and all the tours.We're pleased that our staff could assist you with reservations at a good price, making your experience even more enjoyable. We appreciate your understanding regarding the size of the rooms and the fact that they are not soundproof. Our aim is to provide a natural and immersive experience, and we're glad you felt it blended well with nature.Thank you for choosing us, and we look forward to welcoming you back for another great experience in La Fortuna!

10/10 - 훌륭해요

Emily

2023년 12월에 3박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 26일
Emily. thank you for taking your time and give us feedback, we really appreciated.

10/10 - 훌륭해요

christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le paradis! Même l'hôtel si il est situé au centre-ville, il est au bout d'une rue tranquille. Le jardin est superbe, petite piscine, beaucoup d'oiseaux nous avons eu même droit à la visite d'un paresseux. Lit confortables, vue sur le jardin et excellents déjeuners
답변 제공: Wdilvia 님, 2023년 12월 26일
Christian. Thank you so much for sharing your wonderful experience! We're delighted to hear that you found our hotel to be a paradise. It's fantastic to know that even though we're located in the city center, our setting at the end of a quiet street provided a tranquil atmosphere. We're thrilled that you enjoyed our beautiful garden, the small pool, and the opportunity to encounter wildlife, including a visit from a sloth – how exciting! We're pleased that you found the beds comfortable and enjoyed the view of the garden. Thank you for praising our excellent breakfasts. We appreciate your kind words and hope to welcome you back for another delightful stay!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gran acierto
El hospedarnos en Hotel Secreto La Fortuna ha sido todo un acierto. La habitación era espaciosa y cómoda. La ubicación inmejorable ya que estaba en una zona tranquila pero a 5 minutos andando de la plaza central. El desayuno es delicioso y variado. El personal nos trató genial y ayudó en todo lo posible, sobre todo Wldivia. Si hay suerte se ven osos perezosos en los alrededores.
2023년 12월에 2박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 26일
¡Muchas gracias por compartir tu experiencia positiva en Hotel Secreto La Fortuna! Nos alegra saber que tu estancia fue un acierto. Estamos encantados de que hayas disfrutado de una habitación espaciosa y cómoda, así como de la ubicación inmejorable cerca de la plaza central. Nos enorgullece saber que nuestro desayuno delicioso y variado fue de tu agrado. Agradecemos tus amables palabras sobre nuestro personal, especialmente sobre Wdilvia, quien se esfuerza por brindar un servicio excepcional. Esperamos que hayas tenido la oportunidad de ver los osos perezosos en los alrededores. ¡Esperamos tenerte de vuelta pronto para brindarte otra experiencia memorable en Hotel Secreto La Fortuna!

10/10 - 훌륭해요

Shane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good walking distance to the main strip in La Fortuna with many restaurants and stores. Good driving distance to many tourist sites. The room was very clean and room service did an excellent job at cleaning. The hotel staff was friendly and happy to assist in any way they could. I’ll recommend this hotel to friends.
답변 제공: Wdilvia 님, 2023년 12월 26일
Shane. Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that our location and proximity to the main strip in La Fortuna, along with convenient access to various tourist sites, added to your overall experience.We're especially pleased to hear that you found your room impeccably clean and that our room service team exceeded your expectations. Our staff takes great pride in maintaining a high standard of cleanliness and ensuring our guests have a comfortable and enjoyable stay.Your compliments about our friendly and helpful hotel staff are truly appreciated. We strive to provide excellent customer service, and it's rewarding to hear that our efforts have made a positive impact on your visit.Thank you for choosing our hotel, and we're grateful for your recommendation to friends. Should your travels bring you back to La Fortuna, we would be delighted to welcome you again.Safe travels and warm regards,

8/10 - 좋아요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 26일
Samantha. thank you for taking your time and give us feedback, we really appreciated.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 15일
Paul. thank you for your feedback, we really appreciate it.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice for La Fortuna
We were very pleased with our stay. The hotel was perfect for us as it was close to downtown Fortuna without all the noise and traffic. Our room was small but comfortable and clean. The property is well maintained with a lovely garden feel and includes an excellent daily breakfast. The staff was friendly and always helpful. The gentleman at the front desk even made sure we got to see the resident sloth! Highly recommended!
2023년 12월에 4박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 15일
Thomas. Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be a perfect fit for your needs. It's great to know that you appreciated the convenient location near downtown Fortuna, the comfortable and clean room, as well as the well-maintained property with its lovely garden atmosphere. We're especially pleased that you enjoyed the excellent daily breakfast and that our friendly staff could contribute to making your stay memorable, even arranging for you to see the resident sloth! We truly appreciate your recommendation and look forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Shirley

2023년 12월에 1박 숙박함
답변 제공: w 님, 2023년 12월 15일
Shirley.thank you for your feedback, we really appreciate it.

10/10 - 훌륭해요

Julia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place, comfy beds
Wonderful little hotel with the most comfy beds! The breakfast was good and the price was so reasonable.
2023년 11월에 2박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 15일
Julia. Thank you for your kind words! We're delighted to hear that you found our hotel wonderful and enjoyed the comfort of our beds. It's great to know that you also appreciated the delicious breakfast we offer. We strive to provide a pleasant and affordable experience for our guests, and we're thrilled to hear that we met your expectations. If your travels bring you back to our area, we would love to welcome you again. Safe travels!

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 9일
William, thank you for your feedback, we really appreciated it.

10/10 - 훌륭해요

Gustavo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lugar bonito, céntrico, tranquilo, buena atención.
2023년 11월에 1박 숙박함
답변 제공: Wdilvia 님, 2023년 11월 28일
¡Estamos encantados de que hayas tenido una experiencia tan positiva en nuestro establecimiento! Nos alegra saber que encontraste nuestro lugar bonito, céntrico y tranquilo. Además, agradecemos tus amables palabras sobre la buena atención que recibiste. ¡Esperamos verte de nuevo pronto y que disfrutes de más momentos agradables en nuestro espacio! ¡Gracias por elegirnos!

10/10 - 훌륭해요

randye

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We even saw a sloth from their parking lot! Great breakfast, a/c, water pressure, pool and location. Wonderfully kind and helpful staff. Highly recommend!!
2023년 11월에 3박 숙박함
답변 제공: Wdilvia 님, 2023년 12월 9일
Randye, thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay and that our amenities, including the breakfast, air conditioning, water pressure, pool, and location, met your expectations. It's fantastic that you even got to see a sloth from our parking lot – nature's surprises are always a delight! We appreciate your kind words about our staff; we strive to provide excellent service. Thank you for recommending us, and we hope to welcome you back soon for another wonderful experience!

8/10 - 좋아요

Monica

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great value for money. It is located a few minutes from town and where all the restaurants/shops are. Nice view from the volcano from the pool area. The staff could be more friendly. The biggest complaint here is that their private parking is not safe, we rented a car and during the night a few parts of the car were missing. Even with security cameras, they did not resolve the situation. Be careful if you have a car!
2023년 11월에 3박 숙박함
답변 제공: Management department 님, 2023년 11월 21일
Thank you so much for you feedback, we really appreciate it.We apologize if you felt our staff not friendly, but curiosly is actually one of our stronger positive point in most our reviews, but we understand, however we consider this is a maliciuos and not honest review because of the reason that this suppose happened the first night of your stay and you have decided to spent all the stay at a "not safe place"As a serius Hotel company we work really hard in terms of security and vigilance to give to our guest the tranquility and for their stay. And we worry about any complain of our guest hat's why we research so intense all the proves needed to demonstrate our Hotel is a safe place. What we don't understand and don't accept is your biggest complaint about the "missing" parts of your vehicle if the issue didn't happen here and we proved to you with the security videos, there were nobody around the vehicule during all night. We spent many hours researching on the videos to show you that the "rob" didn't happen here and you just kept insisting saying that was here.If you were %100 sure that the "rob" was here, why you didn't call the police? and we'd have been so happy to give to the autorithies all the CCTV and "resolve" something that never happened here.We actually called to the car rental companny (Alamo) and they told us that many of their cars don't have the center wheel cap, you better check your contract (green sheet) and make sure if you had it or not before assuming and acusse others.

10/10 - 훌륭해요

anne-marie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very clean and great location. The 3 people who worked the reception front desk were excellent, helpful and kind.
2023년 11월에 5박 숙박함
답변 제공: Wdilvia 님, 2023년 11월 20일
Anne-Marie. Thank you so much for your kind words! We're thrilled to hear that you found our property clean and enjoyed its great location. It's especially heartening to know that our reception team made a positive impression on you with their excellent, helpful, and kind service. We truly appreciate your feedback and look forward to welcoming you back in the future.