check-in was 3:00, I arrived about 3:40. Could not get first floor room but was given a 2nd floor room. Took 2 small overnight bags and cooler up the old, metal outdoor stairs -- fearing a fall. Room was clean. Took dog out for walk, he fell down the stairs but unfortunately was not hurt. I had to carry him on down and back up even though I have trouble with left leg and balance. While walking the dog, I discovered people living on back side of hotel after seeing clothes drying on bannisters. Front desk clerk walked by and I asked if rooms were rented for people to live in. He said they rent by week. I asked if it was a safe place, His reply was he had cameras everywhere. I picked my sister (recovering from cancer) up at airport. In addition to her not able to manage those stairs, and neither could I or my dog, we were uneasy in the location.
Desk clerk, who was pleasant, upon my check-in had copied my driver's license and that has never happened before making me uneasy
I sat in the room until time to go to airport but did not even turn down bed or use towel -- used one wash cloth to dry my hands after using toilet.
I would love a refund. This hotel is apparently used by people needing a place for a week but not by women or families traveling.
I would appreciate a refund.