책상, 노트북 작업 공간, 암막 커튼, 침대 시트

레드 루프 인 애슈빌 - 빌트모어 웨스트 여행 후기

2 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 274개" "
평점 8 - 좋아요. 1005개 이용 후기 중 343개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 169개" "
평점 4 - 별로예요. 1005개 이용 후기 중 115개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 104개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Wei-Kai

단체 여행
좋아요: 직원 및 서비스
There are many dining options, which is good. It is also not far from some attractions. However, the entrance is not easy to find.
2024년 3월에 1박 숙박함
답변 제공: Donna, GM 님, 2024년 3월 22일
Thank you for taking the time to take our survey.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태
All good
2024년 3월에 1박 숙박함
답변 제공: Donna, GM 님, 2024년 3월 21일
Thank you for taking the survey

4/10 - 별로예요

Brenda

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 12일
Hello Brenda, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ASHEVILLE - BILTMORE WEST and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Ramsey

2024년 3월에 2박 숙박함

8/10 - 좋아요

Melissa

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 1일
Hello Melissa, The staff at the Red Roof Inn Asheville - Biltmore West and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

eneyda

좋아요: 직원 및 서비스
Podría mejorar la limpieza, se escucha todo de las habitaciones del lado
2024년 2월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 19일
Gracias por tomarte un momento para dejar una reseña, Eneyda. El personal y yo del RED ROOF INN ASHEVILLE - BILTMORE WEST apreciamos su puntuación de 3/5. Sin embargo, usted indicó que su estancia se vio perjudicada debido a la limpieza de nuestro hotel y a las molestias acústicas mencionadas. Nuestro objetivo es brindar una experiencia limpia y cómoda para todos nuestros huéspedes, por lo que lamento saber que esto no se logró con usted.En el futuro, si vuelve a hospedarse con nosotros, comuníquese con nuestra recepción en tiempo real para asegurarse de que se sienta cómodo. Los comentarios de los huéspedes, como el suyo, ayudan a Red Roof a mejorar la experiencia de nuestros huéspedes, así que gracias por compartirlos con nosotros. Esperamos que nos brinde la oportunidad de brindarle una estadía aún mejor la próxima vez que esté en el área.Sincerely,Red Roof Management

8/10 - 좋아요

Debbie 님, Cookeville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would have liked an afternoon cup of coffee but none available in the lobby. I had the small pot in the room but I dont use them. Went to dunkin donuts and got a cup of coffee.
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 5일
Dear Debbie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. We are glad to have earned your 4/5 score following your stay. Coffee in the lobby is only provided in the mornings until noon. We are sorry if this caused you any inconvenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Kendrick

2024년 2월에 1박 숙박함
답변 제공: Donna, GM 님, 2024년 3월 21일
Thank you for taking the time to review our hotel

10/10 - 훌륭해요

Tameaka

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Peaceful
2024년 1월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 29일
Dear Tameaka,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Asheville - Biltmore West. Our goal is to provide a clean, comfortable and peaceful stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Mimi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 21일
Hello Mimi,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ASHEVILLE - BILTMORE WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Nannette

2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 11일
Hello Nannette, Thank you for taking a moment to complete our survey. At the Red Roof Inn Asheville - Biltmore West we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Gregory 님, Valdosta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet didn’t flush properly and when reported did not fix
2023년 12월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 10일
Dear Gregory, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. We are glad to have earned your 4/5 score. However, you mentioned that the toilet was was flushing properly which you had reported. Please accept our sincerest apologies for the inconvenience this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Sarah

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 23일
Hello Sarah, Thank you for taking a moment to complete our survey. At the Red Roof Inn Asheville - Biltmore West we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Gillian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Donna, GM 님, 2023년 12월 18일
Thank you for the review

8/10 - 좋아요

Benjamin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 17일
Hello Benjamin, The staff at the Red Roof Inn Asheville - Biltmore West and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Michael

2023년 12월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 11일
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

AnaMaria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 11월 25일
Hello Ana,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Asheville - Biltmore West. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof staff strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Kurt

2023년 11월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 11월 24일
Hello Kurt, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Carla Red RediResponse Specialist 님, 2023년 11월 24일
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Craig

2023년 11월에 1박 숙박함
답변 제공: Donna, GM 님, 2023년 12월 18일
Thank you

6/10 - 괜찮아요

Alvina

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not the best Res Roof In
This red roof Inn is not as updated as several others that I have stayed in. While there were some updates, there needs to be even more updates. The rooms were clean, but definitely could’ve been cleaner. There are no refrigerators, coffee, pots or microwaves in the rooms. The exterior of the building also leaves to be desired. The concrete walkways are in desperate need of pressure washing and are pretty disgusting looking. Also, I’m pretty sure they do weekly or long-term rentals, which sometimes does not lead to desired clientele.
2023년 11월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 15일
Thank you, Alvina, for taking the time to tell us about your experience at the Red Roof Inn Asheville - Biltmore West. I am glad you found your room to be clean, despite the issues you encountered regarding the missing amenities in your room, the unkept condition of the property and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Nevertheless, feedback from our guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

cyance

2023년 11월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 5일
Dear Cyance, The staff at the Red Roof Inn Asheville - Biltmore West and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

martha

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
sheets were dirty,(Top sheet either had bad staind or something that looked like a poo track )light at door out which made it feel unsafe and difficult to see room number and use card entry .
2023년 11월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 14일
Thank you for taking a moment to leave a review, Martha. The staff and I at the Red Roof Inn Asheville - Biltmore West appreciate your 3/5 score following your stay. However, you stated that the dirty bed, the light at the door and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 13일
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel
This is a good, no frills and very clean hotel that was close to a medical facility
2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 12일
Dear James,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. We are glad to read that you were pleased with our hotel, it's cleanliness and our location as it is close to medical facility. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The clerk on duty, Billy, was amazing. When we arrived we were told our reservation showed cancelled, even though I had called earlier in the day to confirm. Billy was very reassuring and promised to get us squared away quickly, which he did. The room was clean but one of the mattresses' was horrible, I could feel the springs...also there was no coffee pot in the room which was disappointing.
2023년 11월에 3박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 10일
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. I am glad to read that you were pleased with our staff Billy who you stated was amazing and the cleanliness of the room. However, it seemed your stay fell short of your expectation due to the situation you described regarding one of the bed was not to your liking and that there was no coffee pot in the room. The room type that you booked does not offer a coffee pot as an amenity, only the superior king room which you can consider booking in the future. I will make sure to share your comments with the rest of our team. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Karrin

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Just stayed a night with 2 girlfriends. Beds are small, but room was clean and had what we needed. Wish it had a microwave is all. Great location, only about 15 minutes from downtown.
2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 6일
Dear Karrin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. I am glad to read that you were pleased with our location as it is only 15 minutes from downtown, the cleanliness of the room and that it had what you need. However, you mentioned that the size pf the beds were not to your liking as they were too small. In regards to the microwave, the room type that you booked does not offer that amenity, only our deluxe 2 full bed and superior king room which you can consider booking in the future. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 5일
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Matthew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 4일
Hello Matthew, Thank you for taking a moment to complete our survey. At the Red Roof Inn Asheville - Biltmore West we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Karl

출장 여행
별로예요: 편의 시설/서비스
Decent rates for the area.
2023년 10월에 4박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 3일
Dear Karl,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Asheville - Biltmore West. I'm so glad you were pleased with the decent rates, prompting your 3/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Siddharth 님, Miami

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
property is old, we found insects and spider on the wall. Next to bed and bathroom, needs remodeling and cleaning, smell of smoke from previous gas in the room, not value for money at any price.
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 3일
Dear Siddharth,I appreciate you sharing your feedback following your stay at the Red Roof Inn Asheville - Biltmore West. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the smoke smell you encountered and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Kathy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was very nice and helpful and room was clean except for the bathtub. The area felt unsafe though as lots of shady characters were hanging around. It looked like they were waiting on drug deals.
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 11월 2일
Dear Kathy,We are sorry to hear your recent experience at the RED ROOF INN ASHEVILLE - BILTMORE WEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Tim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 10월 31일
Hello Tim,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Asheville - Biltmore West. We are sorry you had a less than satisfactory experience, prompting your 01/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good Priced 1 Night Stay
Perfectly fine for 1 night stay at a good price. Could have sworn the ad said price included breakfast, but, this hotel claims they have never offered breakfast, and in fact had no are for it. You do get free coffee or tea though, but plan accordingly if you want breakfast on a tight schedule.
2023년 10월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 10월 31일
Dear Valued Guest,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Asheville - Biltmore West. I'm thrilled to see that you were pleased with our complimentary coffee and the value to price ratio met your expectations, prompting your 8/10 score. In regards to breakfast, it is not an offered amenity at our location. However, there are quite a few restaurants within walking distance of the property that you can enjoy. Your feedback is critical as our Red Rood staff strive to deliver a clean, comfortable and value-based stay to all guests.Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean, quiet rooms, bed was comfortable and staff was great, lady at the front desk was Amazing
2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 27일
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. I am thrilled to hear that you a wonderful stay with us. You mentioned how pleased you were with the cleanliness of the room, the quietness and our front desk staff. At Red Roof, a positive experience and our guest comfort is what we aim for and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs maintenance
2023년 10월에 5박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 24일
Dear Ken,Thank you for taking the time to tell us about your stay at the Red Roof Inn Asheville - Biltmore West. We appreciate your 3/5 score. We will take your comments regarding the maintenance of the property into consideration to make changes to improve our customer experience. Please know that at Red Roof we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 24일
Hello Rose,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Asheville - Biltmore West. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
OK Stay .Loud Noise woke us up at 1:00AM last night of stay from unhinged AC near us. Kept up for 1/2 Hr
2023년 10월에 3박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 24일
Dear Randy,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Asheville - Biltmore West. I'm so glad your stay was ok, resulting in your 4/5 score. However, it's truly disheartening to see you highlight that the noise disturbance you encountered hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Genaro

2023년 10월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 14일
Thank you for taking a moment to leave a review, Genaro. The staff and I at the Red Roof Inn Asheville - Biltmore West appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Alliyah

별로예요: 청결 상태, 직원 및 서비스
The management are difficult the hotel is not what I expected. The overall is not what worth it.
2023년 10월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 22일
Dear Alliyah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You mentioned that management was difficult and our hotel is not what you expected. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Alessandra

Noisy
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 21일
Dear Alessandra,Thank you for taking the time to tell us about your stay at the Red Roof Inn Asheville - Biltmore West. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the noise disturbance you encountered which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very friendly :)
2023년 10월에 1박 숙박함
답변 제공: Donna 님, 2023년 10월 17일
Thank you for your review! We appreciate your feedback and hope to see you again in the future.

8/10 - 좋아요

Katie Jean

좋아요: 청결 상태, 직원 및 서비스
Staff was friendly and helpful!
2023년 10월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 11일
Dear Katie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. I am glad to read that you were pleased with the friendliness of our staff and their helpfulness, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Hudson

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed sheets had stains, there was dog food bits in the corner of the room, and it didn’t smell good.
2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 7일
Dear Hudson,Thank you for taking the time to tell us about your experience at the RED ROOF INN ASHEVILLE - BILTMORE WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted prompting your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Kyle

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very polite staff
2023년 9월에 1박 숙박함
답변 제공: Donna, GM 님, 2023년 9월 23일
Thank you. We appreciate your business

4/10 - 별로예요

Carole

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door would not open. Maintenance came to look. No door handle on inside of door. Moved to another room and while the door worked, you had to life up to get it open. Deadlock was not functioning properly. Hotel was dirty. Top to bottom.
2023년 9월에 1박 숙박함
답변 제공: Donna, GM 님, 2023년 9월 23일
Thank you for your feedback

6/10 - 괜찮아요

Roxanne

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok stay for the price
I believe that there was a rat in the ceiling chewing on something at night. By the 2nd day my room stared to smell like a rat nest. I stayed at the hotel for 5 days, but no one came and freshened the room for me, so I had the same two towels the whole stay, which was fine because I usually use a towel for 2 days and then get a clean one on day 3. The over all cleanest of the room was ok and I guess I really didn’t need the room cleaned but clean towels would have been nice after the 3 day.
2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 19일
Dear Roxanne,Thank you for taking the time to tell us about your experience at the RED ROOF INN ASHEVILLE - BILTMORE WEST. It's good to hear that you found the cleanliness of your room to be ok. However, I was saddened to read that your stay fell short of your expectations due to the pest you reported, the odor you described, no housekeeping service, and the other highlighted concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Phyllis

2023년 9월에 1박 숙박함
답변 제공: Donna, GM 님, 2023년 10월 9일
Thank you for the feedback

10/10 - 훌륭해요

Amy

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 9월 14일
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is in walking distance to gas stations, grocery store, restaurants and fast food, plus it's close to the 40 and 26 highways.
2023년 9월에 1박 숙박함
답변 제공: Donna, GM 님, 2023년 9월 8일
Thank you for the review. We are definitely located in an awesome spot. We appreciate your patronage.