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로드웨이 인 & 스위트 니어 아울렛 몰 - 애쉬빌 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 282개 이용 후기 중 62개" "
평점 8 - 좋아요. 282개 이용 후기 중 71개" "
평점 6 - 괜찮아요. 282개 이용 후기 중 51개" "
평점 4 - 별로예요. 282개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 282개 이용 후기 중 43개" "

6.6/10

청결 상태

7.6/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

Melissa

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I have stayed here many nights. I have been here 2 days now and no hot water. The staff is very polite about it, however i asked about an extended 2 days compensation and noone can give that approval. The water is down until monday and i am booked here to checkout on monday. I would appreciate an extra 2 day stay to compensate the inconvenience of having to heat water to bathe in the microwave. I fell that is a more then adequate request. It has always been a great place to stay. It is clean and convenient to most locations.the staff are good people too..just not my idea of fair, since rhe rooms are nonrefundable.
2024년 1월에 1박 숙박함
답변 제공: Front desk 님, 2024년 2월 9일
Thank you for your stay.

8/10 - 좋아요

Miriam

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The front desk staff were very friendly and helpful.
2024년 1월에 3박 숙박함
답변 제공: Kevin 님, 2024년 2월 9일
Thank you for your stay.

10/10 - 훌륭해요

Melissa

단체 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at Roadway was very kind. I had to get my keycard reactivated and they didn't hesitate to do so. I say that because ive had bad experiences at other places. I am staying there again soon. No smoking inside and there wasn't a lot of noise. The area is in a busy area, however it seemed as though i was isolated. Thank you to the young lady who assisted me, i was an hour early for check in and she didn't have a problem with that at all.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

William

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When i got my room the door wS open and then a young girl came into my room like she owned the place i highly dont recommend this place
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 9일
Thank you for your stay. We will continue to make improvements for future stays and guests.

6/10 - 괜찮아요

Christy

2023년 12월에 1박 숙박함
답변 제공: Front desk 님, 2024년 2월 9일
Thank you for your stay.

2/10 - 너무 별로예요

Jhony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 9일
Thank you for your stay.

8/10 - 좋아요

citlalli

가족 여행
좋아요: 청결 상태
It wasn’t that bad for the price
2023년 11월에 2박 숙박함
답변 제공: Kevin 님, 2023년 11월 28일
Thank you for your stay.

10/10 - 훌륭해요

Jessika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing! Super friendly and helpful. Really enjoyed my stay and will return
2023년 11월에 2박 숙박함
답변 제공: Kevin 님, 2023년 12월 3일
Thank you for your stay. We hope to see you again!

10/10 - 훌륭해요

Derrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff on hand were friendly and helpful. The property is newly renovated which makes for an attractive room design, more upscale than the last Rodeway I visited.
2023년 11월에 1박 숙박함
답변 제공: Kevin 님, 2023년 11월 28일
Thank you for your stay.

10/10 - 훌륭해요

Kasie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is located across from Asheville Outlet so there’s plenty of shopping. Our room was very clean and updated. Only negative is there wasn’t a coffee maker in our room. We would definitely stay again.
2023년 11월에 2박 숙박함
답변 제공: Kevin 님, 2023년 11월 13일
Thank you for your stay. We hope to see you again soon!

8/10 - 좋아요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the places
2023년 11월에 1박 숙박함
답변 제공: Front desk 님, 2023년 11월 14일
Thank you for your stay.

10/10 - 훌륭해요

Abner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved staying here. It was super clean. Friendly staff as well. Would recommend to other and would stay again in the future.
2023년 10월에 1박 숙박함
답변 제공: Kevin 님, 2023년 10월 30일
Thank you for your stay. We hope to see you again.

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front desk 님, 2023년 10월 30일
Thank you for your stay.

10/10 - 훌륭해요

Marcellus

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Positive/pleasant staff, clean, updated rooms, timely staff response and competitive rates,
2023년 10월에 1박 숙박함
답변 제공: Kevin 님, 2023년 10월 30일
Thank you for your stay. We hope to see you again.

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Kevin 님, 2023년 10월 30일
Thank you for your stay. We hope to see you again.

10/10 - 훌륭해요

Randy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First let me say I am a VERY PICKY when it comes to new areas and hotels. My biggest fear are bed bugs and unsanitary areas. This property was very clean, and the beds were well protected, which means the owner care about their property & product!! If you’re reading this please book!!! -Travel Nurse
2023년 10월에 1박 숙박함
답변 제공: Kevin 님, 2023년 10월 24일
Thank you for your stay. We hope to see you again.

6/10 - 괜찮아요

George

가족 여행
별로예요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Front desk 님, 2023년 10월 30일
Thank you for your stay.

2/10 - 너무 별로예요

Carolyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not stay at the property, as they misrepresented the room. We rented a king suite for 3 people since every suite we have rented has a fold out couch. This Rodeway Inn however did not. We called the front desk and the woman said when they replaced the couches they chose to go with regular ones. My husband said we all couldn't sleep in the bed and she asked if one of us could sleep on the floor. We decided to leave because we all did not have a bed and sleeping on the floor was NOT an option. Now we are out a night's sleep since we have to drive 4 hours home in the middle of the night and out almost $300.00 for a hotel room we never slept in.
2023년 10월에 1박 숙박함
답변 제공: Rodeway Inn 님, 2023년 10월 24일
Thank you for your comments. We apologize for any inconvenience you have experienced.

8/10 - 좋아요

brett

좋아요: 청결 상태, 직원 및 서비스
Is what it is. Cheapest in the area and solid place.
2023년 10월에 2박 숙박함
답변 제공: Front desk 님, 2023년 10월 21일
Thank you for your stay.

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Front desk 님, 2023년 10월 21일
Thank you for your stay

10/10 - 훌륭해요

Elizabeth

2023년 10월에 2박 숙박함
답변 제공: Kevin 님, 2023년 11월 6일
Thank you for your stay.

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Front desk 님, 2023년 10월 9일
Thank you for your stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kevin 님, 2023년 10월 9일
Thank you for your stay.

10/10 - 훌륭해요

eli 님, Asheville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is great place I love it
2023년 9월에 3박 숙박함
답변 제공: Kevin 님, 2023년 10월 5일
Thank you for your stay.

4/10 - 별로예요

Sarah

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has been recently redone and the room was fine. We had a leaky shower but not a big deal. The hallway and elevator smelled really strongly of smoke. It also seemed like there were a lot of people who were living there full time. A drunk guy wanted to start a fight with us on the parking lot (the parking lot behind the building has a lot of abandoned cars in the grass and was sketchy). I definitely wouldn't have been comfortable there alone or if our kids had been with us.
2023년 9월에 2박 숙박함
답변 제공: Front desk 님, 2023년 10월 2일
Thank you for your stay. We apologize for any inconvenience during your stay. We will continue to improve our services.

2/10 - 너무 별로예요

Misty

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were near the stars and someone slammed the door every 5 minutes throughout the night.
2023년 9월에 1박 숙박함
답변 제공: Front desk 님, 2023년 10월 2일
Thank you for your stay. We apologize for any inconvenience during your stay.

8/10 - 좋아요

Norma

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The receptionist was very rude
2023년 9월에 2박 숙박함
답변 제공: Front desk 님, 2023년 9월 26일
Thank you for your stay. We apologize for any inconvenience to your stay. We will use your feedback to improve our services.

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Front desk 님, 2023년 9월 26일
Thank you for your stay.

6/10 - 괜찮아요

Angela

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 2일
Thank you for your stay

4/10 - 별로예요

Patrick

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location was great especially with two dogs (petco is in front of the hotel). They are in the end stages of remodeling I believe, which didn’t bother us. Our issues were the lingering moldy/mildew smell throughout the building and room. The a/c unit buttons were non existent so we had no way of adjusting the air in our room. The staff did bring us a fan so that helped a bit. There was no tv remote and were able to get a new remote the second night we were there. The bedding was extremely itchy as well. The staff was nice and helpful but I wouldn’t stay again.
답변 제공: Front desk 님, 2023년 9월 7일
Thank you for your stay. We are continuing to make improvements to provide a better stay for everyone.

2/10 - 너무 별로예요

Jun

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the one of the worst properties I ever stayed at. First of all, lots of things broken in the room, dirty carpet and terrible service. We stayed there for 2 nights and nobody came to clean it up after 1 night. In the super early morning (around 3am), one kid on our floor went rampant and made noises for the next hour. Despite multiple attempts to reach front desk for help, the line was always busy somehow. For anyone looking for a place to stay, pay a little extra if you want to a much better overall experience. Avoid this place at all costs!
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 5일
Thank you for your stay. We apologize if you did not enjoy your stay.

10/10 - 훌륭해요

Suyen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was nice and clean. It needed a better AC, but other than that I cannot complain.
2023년 9월에 1박 숙박함
답변 제공: Kevin 님, 2023년 9월 5일
Thank you for your stay.

10/10 - 훌륭해요

Audriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Kevin 님, 2023년 8월 23일
Thank you for your stay!

10/10 - 훌륭해요

Carla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 8월에 1박 숙박함
답변 제공: Kevin 님, 2023년 8월 23일
Thank you for your stay.

6/10 - 괜찮아요

Victoria

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First room had a tv that only played in Spanish. I was moved to another room that was hot as hell. I turned the air conditioner on and it was loud as can be. It woke me up every time it kicked on. Behind the bathroom door was filthy and the toilet leaked! I should get some money back!
2023년 8월에 1박 숙박함
답변 제공: Front desk 님, 2023년 8월 15일
Thank you for your stay. Apologize for the inconvenience.

10/10 - 훌륭해요

Brenda 님, centre hall

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms where very clean , updated bathroom , staff very helpful
2023년 7월에 2박 숙박함
답변 제공: Kevin 님, 2023년 7월 20일
Thank you for your stay.

10/10 - 훌륭해요

Archana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff was really helping and good in nature.
2023년 7월에 1박 숙박함
답변 제공: Kevin 님, 2023년 7월 10일
Thank you so much for your stay. We hope to see you next time.

4/10 - 별로예요

Brett

아이를 동반한 가족 여행
좋아요: 청결 상태
Room was advertised as two queens and a twin sofa bed. After checking in and going to the room to find no sofa bed was a sock. Asked the front desk about getting our room with with the sofa bed and she looked at me funny and said we don’t have sofa beds. She said maybe that was before they remodeled. Well, not having a third bed is very inconvenient when you have two adult and three children.the lady at the front desk didn’t seem to care we were completely short a bed. Maybe try fixing your website information on Expedia.
2023년 7월에 1박 숙박함
답변 제공: Front desk 님, 2023년 7월 10일
Thank you for your stay. We apologize for the inconvenience.

10/10 - 훌륭해요

elizabeth N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Kevin 님, 2023년 7월 10일
Thank you for your stay.

2/10 - 너무 별로예요

Natalie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ah, where do I begin? For starters, I am never one to complain, but I feel that this review is necessary due to safety concerns at this hotel. I enters my room (304) to find crumbs and hair throughout the bed. It was clear that the bed had been slept in after being made, and that someone forgot to clean up their mess. I went on to find a shower covered with hair and dirt from the previous occupants, and later, some black mold on the pillows and mattress. However, these were very minor concerns in my book. I was thinking, cheap hotel - you get what you pay for. But then, the icing on the cake. Not once, but TWICE - people entered my room in the middle of the night. Initially, the staff double booked my room, and a young woman and her small children entered my room during night time hours. Then, when that woman told the hotel staff that the room was occupied, the receptionist at the front proceeded to then enter our room herself. This was an extreme invasion of privacy and could have ended much worse had either party had malicious intent. Luckily, we remained level headed toward staff, despite the utter carelessness. I have learned two life lessons from this trip: 1. Always lock the mortise lock in a hotel. 2. NEVER stay at a Rodeway Inn!
2023년 6월에 1박 숙박함
답변 제공: Hotel 님, 2023년 7월 1일
We apologize for the inconvenience. We will use your feedback to better improve our services. Thank you.

4/10 - 별로예요

Alexandra Miguel

출장 여행
별로예요: 직원 및 서비스
Don’t have luggage storage and the lady at recepción was not very nice…
2023년 6월에 1박 숙박함
답변 제공: Front desk 님, 2023년 6월 28일
Thank you for your stay. We apologize if the reception was not kind. We will improve on our customer service.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a fancy property, but clean and comfortable. No complaints.
2023년 6월에 1박 숙박함
답변 제공: Kevin 님, 2023년 6월 6일
Thank you for your stay.

4/10 - 별로예요

Deborah

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I did not like was that the desk clerks confused me with another client of the same name and charged me for my 2 day stay and for her 3 day stay. So my 294.00 for 2 nights and 15.00 for pets became 774.05 plus the pet fee of 20.00 per night (that Expedia advertised for 15.00 per night). Needless to say. I was upset. I called and the person I spoke to told me what happened and assured me that I would not be charged for anything except the 294.00 and the pet fee overage would be refunded.
2023년 5월에 2박 숙박함
답변 제공: Front desk 님, 2023년 5월 31일
We apologize for the confusion. It is not everyday that we receive the same name of guests but different people. We can assure you that we have not charged you more than you should have. Thank you.

6/10 - 괜찮아요

Carl

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Kevin 님, 2023년 5월 30일
Thank you for your stay.

10/10 - 훌륭해요

Eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Kevin 님, 2023년 5월 30일
Thank you for your stay.

8/10 - 좋아요

Karen

2023년 5월에 1박 숙박함
답변 제공: Kevin 님, 2023년 5월 31일
Thank you for your stay.

10/10 - 훌륭해요

Kendall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was friendly, room was clean and comfortable.
2023년 5월에 2박 숙박함
답변 제공: Kevin 님, 2023년 5월 22일
Thank you for your comments. Hope to see you again!

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Kevin 님, 2023년 5월 7일
Thank you for your stay.

2/10 - 너무 별로예요

Eric

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Just don’t.
2023년 4월에 1박 숙박함
답변 제공: Kevin 님, 2023년 4월 17일
Dear guest, thank you for your comments. We appreciate your stay with us but would like to get more feedback on what went wrong. If you feel like you would like to discuss the matter, please give the hotel a call directly and ask to speak with the Manager, Kevin. Thank you.

4/10 - 별로예요

Pamela

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Better to find a friendly Hostel
I was first given a room right near the front lobby where I would have been in earshot of every exchange in and out the front door. The room looked USED with crumpled beds and a STRONG ODOR OF CIGARETTES. I REFUSED IT.Next I was taken to a nearby room a bit further from the lobby. It was cleaner-looking but still a faint smell of smoke. There were no bath towels and one tiny bar of soap. No bath mat. Coffee-maker was broken. Voices around me and doors opening and closing routinely. Overall— it was highly unsatisfactory. I should have checked out immediately but I had just had eye surgery and couldn’t drive.
2022년 12월에 1박 숙박함
답변 제공: Front desk. 님, 2023년 1월 2일
Thank you for your stay.