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우드스프링 스위트 애쉬빌 여행 후기

2.5 out of 5
우드스프링 스위트 애쉬빌
40 Monte Vista Rd, Candler, NC

이용 후기

5.8
평점 10 - 훌륭해요. 303개 이용 후기 중 40개" "
평점 8 - 좋아요. 303개 이용 후기 중 66개" "
평점 6 - 괜찮아요. 303개 이용 후기 중 79개" "
평점 4 - 별로예요. 303개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 303개 이용 후기 중 60개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Only stayed overnight but the room was pretty clean overall a little outdated staff was super accommodating they even noticed the room next to us was being a little loud so they changed our room up on check in
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Thank you for your feedback. We appreciate your business and hope you'll choose to stay with us again in the future.

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Thank you for your review.

10/10 - 훌륭해요

John

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 17박 숙박함

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
thank you for your feedback

6/10 - 괜찮아요

Nicole

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Well I couldn’t get in for about 30 min because the doors are locked at night. No one would answer the phone so I stood outside trying to check into my room after a 16 hour work day for 30 min
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
I apologize for your issues at check-in. We have an answering service through a 3rd party and we have addressed the issue with them. Thank you.

6/10 - 괜찮아요

Victor

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a convenient location but the rooms and condition of the hotel overall are showing their age. The hotel had a very strange funky odor throughout. The bedding and sheets while clean were stained.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
Thank you for your feedback. We are currently undergoing a re-model. We appreciate your business.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Damn Dog barking
Everything was very good except dog in next room started howling and barking at 4:30am until I left around 8:30am . When booking room nothing about dogs alowed. Would really like my money back!!
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Christa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel ever!
Bad management, bad rooms. The bathroom door would not close, homeless people living in car in parking lot. Management smoking outside door of rhe smoke free hotel....
2023년 7월에 28박 숙박함

8/10 - 좋아요

Jim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extended Stay
This is predominantly an extended stay property. Many of the little niceties, like a hair dryer, coffee maker and the like are not here. It was clean and comfortable, and they will give you what you ask for at the front desk. the front desk is closed from 11 PM to 7 AM. They give you a number to call for immediate needs. i did not need it, but if that's a concern for you, there you are.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 17일
Thank you for your review. We are glad you enjoyed your stay and appreciate your business.

6/10 - 괜찮아요

Franklin

별로예요: 직원 및 서비스
Was not aware the front desk was not staffed 24 hours, and check in took about 25 minutes from the time I got there, and I had to call the number 4 times before getting an answer. Thought I was not going to be able to check in.
2023년 6월에 1박 숙박함

4/10 - 별로예요

Douglas

좋아요: 직원 및 서비스
Was very disappointing. Very outdated
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 17일
I'm sorry you were disappointed in your stay. We are currently going through a "brand refresh". Rooms are being repainted, getting new flooring, etc. We hope to see you again in the future.

4/10 - 별로예요

Dan

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

courtnie

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 17일
Thank you for your review.

2/10 - 너무 별로예요

Donna

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was way too soft, no support. My back hurt badly, which was not good for being on vacation. No duster around bottom of bed, unlike pics online. The chairs in the room were like dining room chairs - good to sit for an hour but uncomfortable afterwards. Furniture was cheap. When I arrived, there was no bedspread nor phone. Had to go downstairs to request as no one answered at the desk after several tries. "Telisha" (sic) did get those for me. Realized next morning there was no coffee maker. Lots of men were roaming around the parking lot in the evenings, which is a little concerning for single, older woman. Very, very disappointing stay. When I went to desk to cancel the 2nd night, which was right at 3:00, Jennifer would not give me a refund for that night. Absolutely terrible experience.
2023년 5월에 2박 숙박함

8/10 - 좋아요

wayne

좋아요: 직원 및 서비스
We have stayed at WoodSpring Suited many times. We like what we get for the cost. Staff was good at this location and we enjoyed our stay.
2023년 4월에 7박 숙박함

8/10 - 좋아요

Mark 님, Huntersville

2023년 3월에 1박 숙박함

8/10 - 좋아요

Annelise

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 13박 숙박함

2/10 - 너무 별로예요

Thomas

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was complete clickbait: online photos were not matching rooms at all. Hotel is a complete dump and stole $150 out of our trip budget. Booked a king size bed room, received a nasty stained double for me and my girlfriend. Will not return.
2023년 2월에 2박 숙박함
답변 제공: General Manager 님, 2023년 2월 20일
I apologize for the misunderstanding on your booking. If you check your reservation you will see you booked a queen standard, which is what you received. We do not have double beds anywhere on property. This room was inspected prior to your check-in and though we are known for our cleanliness, we are an older property who is in the middle of a refresh update which is why we allow guests to view their rooms prior to check in. Thank you for your feedback.

10/10 - 훌륭해요

Cassandra

2023년 2월에 1박 숙박함

4/10 - 별로예요

Nichole

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No basic hotel perks
I chose this hotel because it boasted a kitchen in the room. However the kitchen does not include dishes/utensils/ pots, or even a basic coffee maker! All the common areas smell strongly of marijuana, and cigarettes. I felt sick by the second night. The walls are thin so you can hear people walking above, and noises from the next room. There was hair stuck in our washcloths from the last guest who used it. I did not see in the advertised that this is an “extended stay” hotel. It felt more like a low income apartment building rather than a nice hotel. I would not recommend staying unless you plan to move in. There are no hotel perks.
2022년 12월에 2박 숙박함

2/10 - 너무 별로예요

Erika 님, Eagle Point

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are rude. Hallways smelled like cigarettes
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

CHAD

출장 여행
별로예요: 편의 시설/서비스
I would recommend that nobody stay there. It was unorganized and poorly managed. I was suppose to stay there 7 days and left after 1 night. Unfortunately, I will have to pay for the full stay. I moved to another hotel which was cheaper but was much much more relaxing and professional.
2022년 12월에 7박 숙박함

2/10 - 너무 별로예요

Joseph

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property had an interesting aroma. Extended stay facility with many people living there indefinitely. Resembled a crack house.
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

james 님, Buford

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Jerry

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
The people that run this place were really rude and nasty. I wouldn’t recommend anybody especially of color stay at this place. They love to charge you for things that should already come with the room.
2022년 3월에 7박 숙박함

10/10 - 훌륭해요

Hannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Miranda had great customer service beds were soft and awesome I enjoyed it all
2022년 7월에 3박 숙박함
답변 제공: Dionna Juzwick 님, 2022년 7월 12일
Thank you for taking time to leave us a review. We're glad you enjoyed your visit with us, and I'll be sure to share your words with Miranda. Thank you and come again soon.

8/10 - 좋아요

wayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I want to stay at a nice clean quite that does not cost a lot. This meet all of that. Staff was nice and took care of our needs. There was always someone cleaning to keep the place nice. We will stay again.
2022년 4월에 8박 숙박함
답변 제공: General Manager 님, 2022년 5월 2일
Thank you for taking the time to post a review. We are so glad you enjoyed your stay and hope to see you again in the future.

2/10 - 너무 별로예요

michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: GM 님, 2022년 4월 19일
Thank you for your business.

2/10 - 너무 별로예요

William

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived after midnight and had to call for checkin. The manager arrived in about 10 minutes and had a sleepy child with her. It was clearly an inconvenience for her. She wasn’t rude, but certainly wasn’t friendly. The hotel hallways smelled of marijuana smoke. The room itself was clean, but very simple. No lamps, metal bed frames without a skirt, dripping faucets. We had 3 towels for 4 guests.I won’t go back.
2022년 3월에 1박 숙박함
답변 제공: GM 님, 2022년 4월 19일
First let me apologize for your experience with the hallways. I also wanted to take a moment to explain we are a budget friendly, simple stay model. We keep the furnishings very simple to allow lower cost. We also do not run with a 2- hour desk so the manager gets a call after 11 for late check-ins. This does sometimes mean the person on call is waking up from a dead sleep to come downstairs. Rudeness is never ok but perhaps she was just still partially asleep. However, I will address this with her. Again, I apologize for your issues.

8/10 - 좋아요

Latasha

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great and staff heater didn't work in room but the receptionist took care it so overall still was a great trip
2022년 2월에 1박 숙박함
답변 제공: Tammy Radford, General Manager 님, 2022년 2월 14일
Thank you so much for your response to our survey. We loved having you stay with us and hope to serve your lodging needs in the future.

2/10 - 너무 별로예요

Donna

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place if you wanted to make some drug deals in the parking lot. Dog poop everywhere my dog didn’t even want to go near the dog area. The hallway smelled so bad I had to hold my breath walking to my room. The elevator had urine in the corners. We left early. I was highly disgusted in the whole experience. We were looking forward to spending sone time in Asheville but we cut it short. YUCK
2021년 12월에 2박 숙박함
답변 제공: General Manager & Team 님, 2022년 1월 5일
We are sorry to hear that you did not have a good experience at our property. Please contact hotel management directly at the front desk to discuss any issues you had during your stay. We are truly sorry we were not able to exceed your expectations.

2/10 - 너무 별로예요

Seth

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Sheets and bedding stained all over including with dried blood. Mattress is one step better than a cot and there was no hot water in the morning. Other guests were smoking marijuana in vehicles in the parking lot and around the property. Beware.
2021년 12월에 1박 숙박함
답변 제공: General Manager & Team 님, 2022년 1월 18일
Thank you for taking the time to submit your review! We truly value you as a guest and we are very sorry to hear that you had issues during your stay. Please contact the front desk to discuss further.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was supposedly a non-smoking room but it smelled a bit like smoke. Of course the area outside was constantly populated with people smoking so that could be why.
2021년 10월에 3박 숙박함
답변 제공: General Manager & Team 님, 2021년 11월 15일
Thank you for your feedback! Please visit us again soon!

4/10 - 별로예요

Donald

가족 여행
좋아요: 직원 및 서비스
Not much to review the hotel is mainly used. For weekly guest and their familes interior and halls are in need of repair.
2021년 10월에 1박 숙박함
답변 제공: General Manager & Team 님, 2021년 10월 20일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
Never again will I stay there. If I knew it smelled like cigarette smoke and weed smelling I wouldn’t have booked this place. There was nasty bugs also.
2021년 10월에 1박 숙박함
답변 제공: General Manager & Team 님, 2021년 10월 20일
I am sorry that you did not enjoy your stay. We strive to make sure that every guest has a positive experience.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
The stay has been absolutely wonderful at first it was a rocky start with a few things but finally calmed down
2021년 9월에 14박 숙박함
답변 제공: General Manager & Team 님, 2021년 10월 20일
Thank you for your feedback! We truly appreciate you!

6/10 - 괜찮아요

Olivia

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 10월에 2박 숙박함
답변 제공: General Manager & Team 님, 2021년 10월 20일
Thank you for taking the time to submit a review. We appreciate your feedback!

2/10 - 너무 별로예요

Margaret

2021년 10월에 2박 숙박함

6/10 - 괜찮아요

Jennifer

가족 여행
The whole building smelled like cigarette smoke.
2021년 10월에 1박 숙박함
답변 제공: General Manager & Team 님, 2021년 10월 20일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

DANIELE

2021년 9월에 7박 숙박함
답변 제공: General Manager & Team 님, 2021년 10월 20일
Thank you for taking the time to submit your review of our property. We truly appreciate your opinion!

2/10 - 너무 별로예요

James

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The rooms are clean. Walls could use some new paint.
2021년 9월에 3박 숙박함
답변 제공: Guest Services 님, 2021년 9월 20일
James, On behalf of our entire team I would like to apologize that you did not have a 5 star stay! Please contact the front desk directly to discuss any issues that you had.

2/10 - 너무 별로예요

Robert

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
I was traveling with friends to a wedding. When we arrived at 3:40 PM to check in and dress for the wedding, none of the rooms were cleaned. They allowed us to use a room that had been stripped but not cleaned to change for the wedding. Upon return at 10:45 PM, we were told that the key card lock on one of our rooms was broken and that the staff would have to let whoever stayed there in and we would need to use the slide lock to secure room from inside.
2021년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2021년 9월 20일
On behalf of our staff I apologize that you did not have a pleasant stay. Please visit again so we can try to make it up to you!

6/10 - 괜찮아요

Doug

별로예요: 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2021년 9월 20일
Thank you for your feedback! It is very much appreciated!

10/10 - 훌륭해요

Tina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Asheville trip
The rooms were big and clean. The beds were comfortable. It was good having a kitchen.
2021년 7월에 7박 숙박함
답변 제공: Woodsprings Suites 님, 2021년 7월 20일
Thank you so much for your feedback! We truly appreciate you as a guest and value your feedback! Please visit us again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Dated. We had to wait 15 minutes for the receptionist to come down from somewhere to check us in. Place smells like weed. We had food left in our microwave. Water left in the tub. A sharps container was in the downstairs bathroom. We felt like we were staying in a meth lab!
2021년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Liked full-size kitchen appliances. No ice machine. No clothes hangers.
2021년 7월에 1박 숙박함
답변 제공: L. DeHart General Manager & Team 님, 2021년 7월 12일
Thank you so much for taking the time to submit your review. Your feedback is appreciated!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 14박 숙박함
답변 제공: L. DeHart General Manager & Team 님, 2021년 7월 12일
Thank you for taking the time to submit your feedback. Please visit us again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

I had a reservation which was supposed to be guaranteed with credit card but when I arrived they had no room for me
2021년 5월에 2박 숙박함
답변 제공: WSS Asheville Team 님, 2021년 6월 8일
Sir, I have been unable to locate your reservation. Please contact the front desk directly to discuss any issues you may have encountered.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great week's stay. The room was clean and very spacious which was nice. Some mishandling with the initial billing of the week lead to some last minute additional charges. While understandable, frustrating.
2021년 5월에 8박 숙박함
답변 제공: L. DeHart General Manager & Team 님, 2021년 7월 12일
Thank you for taking the time to review your stay with us. I apologize there were any billing issues. We truly appreciate you!

8/10 - 좋아요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 7박 숙박함
답변 제공: L. DeHart & Team 님, 2021년 5월 24일
Elizabeth, Thank you for taking the time to leave your feedback! We truly value your opinion and you as a guest! Please visit us again soon.