룸, 퀸사이즈침대 2개, 흡연 | 고급 침구, 책상, 다리미/다리미판, 무료 WiFi
예약 가능 여부 확인

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
4708 Winchester Ave, Ashland, KY

이용 후기

6.2
평점 10 - 훌륭해요. 185개 이용 후기 중 30개" "
평점 8 - 좋아요. 185개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 185개 이용 후기 중 49개" "
평점 4 - 별로예요. 185개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 185개 이용 후기 중 33개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Cynthia

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we checked in the man was bothered by us being there. Like we interrupted his time. Nothing in the room worked. The fridge and the shower didn’t work at all. And the entire place was falling apart and I wouldn’t take my shoes off. We couldn’t get another room so we left without a refund. Expensive lesson.
2024년 3월에 1박 숙박함
답변 제공: Kp 님, 2024년 4월 1일
Sorry for the inconvenience. You should have bought this the fd attention so we would have solve it at that point or cancel it

10/10 - 훌륭해요

june

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room clean nice no complaints loving it
2024년 3월에 1박 숙박함
답변 제공: KP 님, 2024년 3월 30일
Thank you for sharing your thoughts. We appreciate it.

6/10 - 괜찮아요

Chad

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot or even warm water for the shower. Staff was pleasant and polite
2024년 3월에 2박 숙박함
답변 제공: KP 님, 2024년 3월 25일
Thank you for staying with us. You should have mentioned it to the fd so they would have taken care of it. We apologize for the inconvenience.

4/10 - 별로예요

Jonathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got to hotel late and had to beat on the door to get someone to let me in. Got room key and had to walk back thru snow in parking lot to get the card programmed. Got in room and heat was off. Room was frigid since it was about 20 degrees outside. Hotel is adjacent to a rail yard so trains came through blowing horns all night. At check in breakfast was explained but next morning the only thing offered was fruit loops and coffee. I would not recommend staying here unless there were no other options.
2024년 1월에 2박 숙박함
답변 제공: Kp 님, 2024년 1월 19일
Sorry for the inconvenience caused during your stay. But accidently the keycard deactivated by you by putting it together with keys or wallet. The heat was on auto mode. You came for the breakfast after hours and even fd offered you something which you declined.

8/10 - 좋아요

Ladonna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It's an older motel across from the railroad but it's economical and they were very friendly and accommodating.
2024년 1월에 1박 숙박함
답변 제공: Kp 님, 2024년 1월 12일
Thank you for staying with us. We appreciate your feedback. Hope to see you soon!

10/10 - 훌륭해요

Jonathan

2023년 12월에 1박 숙박함
답변 제공: Kp 님, 2024년 1월 1일
Thank you for sharing your experience. We appreciate your feedback.

10/10 - 훌륭해요

Don

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: KP 님, 2023년 12월 14일
Thank you for sharing your experience. We appreciate your feedback.

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Was a nice and quiet stay.
2023년 12월에 1박 숙박함
답변 제공: KP 님, 2023년 12월 9일
Thank you for staying with us and we appreciate your feedback.

10/10 - 훌륭해요

Carlos

2023년 11월에 3박 숙박함
답변 제공: KP 님, 2023년 12월 16일
Thank you for sharing your experience. We appreciate your feedback.

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The noise from the train,other than that it was nice
2023년 11월에 2박 숙박함
답변 제공: Kp 님, 2023년 11월 24일
Thank you for sharing your experience. We appreciate your feedback.

2/10 - 너무 별로예요

Kameron

2023년 11월에 1박 숙박함
답변 제공: KP 님, 2023년 11월 7일
Thank you for staying with and sorry for the inconvenience.

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Kp 님, 2023년 10월 12일
Thank you for staying with us.

2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
stay AWAY!
2023년 10월에 1박 숙박함
답변 제공: Kp 님, 2023년 10월 12일
Just because your non refundable reservation wasn’t cancel, you gave us bad review.

2/10 - 너무 별로예요

Greg

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rented single and had crawly company…
Overpriced room to have roaches…
2023년 10월에 1박 숙박함
답변 제공: KP 님, 2023년 10월 11일
Sorry for the inconvinence. You should have bring this to the fd so we would have change the room.

4/10 - 별로예요

Chad

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Towels were permanently stained and yellowed. The sheets were the same. Looked dingy and dirty. Bathtub looked like it had been repaired way too many times. Door didn't seal at the bottom. Paint chipping off ceiling.
2023년 10월에 1박 숙박함
답변 제공: Kp 님, 2023년 10월 6일
Sorry for the inconvenience. But you should have ask for different room or switch towels or we would offer free cancellation. You never brought it to our attention.

10/10 - 훌륭해요

Kari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was great and the staff was friendly . The only issue was the train . It was loud .
2023년 9월에 1박 숙박함
답변 제공: Kp 님, 2023년 9월 30일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Very clean and friendly.
2023년 9월에 1박 숙박함
답변 제공: kp 님, 2023년 9월 18일
Thank you staying with us. We appreciate your feedback. Hope to see you soon again.

8/10 - 좋아요

Craig

좋아요: 숙박 시설 상태 및 시설
clean room
2023년 9월에 2박 숙박함
답변 제공: kp 님, 2023년 9월 18일
Thank you staying with us. We appreciate your feedback. Hope to see you soon again.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and new equipment. But the NON-CONTRABLE RAILROAD TAIN NOISE every 2 hours prevents a good night's rest.
2023년 9월에 1박 숙박함
답변 제공: Kp 님, 2023년 9월 10일
Thank you for staying with us.

10/10 - 훌륭해요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Kp 님, 2023년 9월 8일
Thank you for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

Charles

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
A first rate property in a third rate area
2023년 8월에 1박 숙박함
답변 제공: KP 님, 2023년 8월 31일
Thank you for staying with us.

2/10 - 너무 별로예요

tim

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스
First of all it was not disclosed that it was by a very busy railroad tracks, trains all night blowing horns! Lukewarm water greeted us the next morning in a tub that was so dirty I refrained from even taking a shower! Got dressed and ready to leave and a croachroach comes crawling across the floor, very large, I want my money back period and do not reccommend!!!
2023년 8월에 1박 숙박함
답변 제공: KP 님, 2023년 8월 23일
Our website do mentioned about the active train track. We didnt find any roach in the room during cleaning room. You should bring this to our attention we would have refund it right away if you had problem about it.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GOOOOOD
It was clean and quiet. Everything kept up good.
2023년 8월에 4박 숙박함
답변 제공: KP 님, 2023년 8월 12일
Thank you for staying with us and a wonderful comment. We appreciate your feedback. We hope to see you soon.

8/10 - 좋아요

Kaye

단체 여행, 연인과의 여행
좋아요: 청결 상태
It was normal an ok!!
2023년 8월에 2박 숙박함
답변 제공: KP 님, 2023년 8월 5일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Matthew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnighter
It was a good stay!
2023년 7월에 1박 숙박함
답변 제공: KP 님, 2023년 7월 29일
Thank you for staying with us. We appreciate your feedback. Hope to see you soon.

10/10 - 훌륭해요

Maureen

2023년 7월에 1박 숙박함
답변 제공: Kp 님, 2023년 8월 12일
Thank you for staying with us. We appreciate your feedback.

4/10 - 별로예요

Mary Ann

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel room was shabby. Lots of band aid repairs, air con very loud. It was clean, but still now what I would expect from a Hampton Inn. Breakfast was a joke. No cream, coffee was not good. The worst thing was the location - a VERY active train track was a block or 2 away. I woke up every time the trains came through - which VERY often,
2023년 7월에 1박 숙박함
답변 제공: kp 님, 2023년 7월 27일
Thank you for staying with us. We apologize for the inconvenience. We do mentioned about the train tracks at check in.

6/10 - 괜찮아요

Danelle

좋아요: 직원 및 서비스, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: KP 님, 2023년 7월 4일
Thank you for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We can’t believe they’d build a motel on a main artery and very busy railroad! Actually by bedtime the whistle blowing had stopped and began again at 7:00 am on the dot so we got a relatively quiet night sleep.
2023년 6월에 1박 숙박함
답변 제공: KP 님, 2023년 7월 4일
Thank you for staying with us. We appreciate your feedback.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No a good location, because the train track is in front of the hotel and is very loud.
2023년 5월에 1박 숙박함
답변 제공: kp 님, 2023년 5월 10일
Thank you for staying with us. We appreciate your feedback. Sorry for the inconvenience.

2/10 - 너무 별로예요

Keri

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Unclean and rude
Room was dirty no clean towels the bed was clean the garbage had not been taken out. The owner refused to change my room I couldn't get clean towels from the woman in the lobby I would have had to wait for the owner to come and get towels. He was a very rude man
2023년 4월에 1박 숙박함
답변 제공: kp 님, 2023년 5월 2일
Sorry for the inconvenience. Since you didnt came to office to check out so we assume you are going to keep the same room. You need to let the fd know about check out. And actually the owner lives out of town.

8/10 - 좋아요

Kenneth

2023년 4월에 1박 숙박함
답변 제공: kp 님, 2023년 5월 17일
Thank you staying with us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Train horn blowing every hour till 6am thru nite
Hotel was great! The only issue we had was the train, which ran across the street, ran every hour blowing it's horn REPEATEDLY!
2023년 4월에 1박 숙박함
답변 제공: KP 님, 2023년 4월 24일
Thank you for staying with us. We appreciate your feedback.

2/10 - 너무 별로예요

doris

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Don't do it.
Not good no breakfast as advertised. Towels stained furniture in need of repairs. If you like trains you would like this room got to hear them all night.
2023년 4월에 1박 숙박함
답변 제공: Kp 님, 2023년 4월 2일
Thank you for sharing your experience. We do have breakfast. You didn’t show up to breakfast as I know. And we do have active railroad across the hotel and it is mentioned on the website as well as at check in during you sign folio.

4/10 - 별로예요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Kp 님, 2023년 4월 1일
Thank you for staying with us!

10/10 - 훌륭해요

Hannah

2023년 3월에 1박 숙박함
답변 제공: kp 님, 2023년 4월 15일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Hugo

2023년 3월에 1박 숙박함
답변 제공: KP 님, 2023년 4월 12일
Thank you for stay with us. We appreciate it.

4/10 - 별로예요

Nancy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
0 out of 10 stars
DO NOT STAY HERE! Right across from railroad tracks & train runs every half hour (lots of noise). Meager supply of towels and even those were dirty looking. No ice in ice machine. Bathroom door didn't latch or lock. I booked online with credit card and they told me they had to charge a $100.00 authorization fee (as of today, they have charged me a second time!) I'm waiting 24 hours for the fees to be reversed and then I will call to complain. Worst place ever!!!!!
2023년 3월에 1박 숙박함
답변 제공: KP 님, 2023년 3월 21일
Sorry for the inconveniece.But there is required refundable deposit upon check in to the hotel. And we have mentioned about active railroad across the hotel and on the website also.

6/10 - 괜찮아요

Thomas

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Didn't like the neighborhood. Train tracks right across the street.
2023년 3월에 1박 숙박함
답변 제공: KP 님, 2023년 3월 21일
Sorry for the inconvenience. But our website indicates about the active railroad across the hotel.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: KP 님, 2023년 2월 2일
Thank you for staying with us. Sorry for the inconvenience.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Breakfast was unavailable. One of my search filters was free breakfast. Would have gone somewhere else
2023년 1월에 1박 숙박함
답변 제공: KP 님, 2023년 1월 28일
Sorry for your inconvenience. We have a major pipe busted so we didn’t had water in the office building and hence we wouldn’t provide breakfast.

4/10 - 별로예요

Alana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Not so good! My husband had to crawl on his hands and knees to plug in the heater. The heater was super noisy. The train across the street was LOUD...really LOUD. We were informed breakfast was "suspended". Giving it 2 stars is being kind. Avoid!
2022년 12월에 1박 숙박함
답변 제공: KP 님, 2023년 1월 5일
Thank you for staying with us. We are really sorry for your experience but we had a major pipe burst that’s why the breakfast was temporarily suspended. There is a active railroad crossing mentioned on the website.

4/10 - 별로예요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The heater in the room worked less than half the time. I had to constantly mess with it to keep warm air coming out.
2022년 12월에 7박 숙박함
답변 제공: kp 님, 2022년 12월 13일
Thank you for staying with us. We apologize for the inconveince during the stay.

6/10 - 괜찮아요

Vincent 님, Fenton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Location of this hotel directly across street from gated railroad crossing meant frequent long freight trains sounding their air horns day & night right outside room doors opening to outside. No way to sleep through 8 trains passing during night. Breakfast was slightly better than continental. The one hotel staff person was very nice and was very busy.
2022년 10월에 1박 숙박함
답변 제공: kp 님, 2022년 10월 28일
Thank you for staying with us. We appreciate it.

8/10 - 좋아요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: kp 님, 2022년 10월 22일
Thank you for stayin with us. We appreciate it.

8/10 - 좋아요

Layla

2022년 10월에 1박 숙박함
답변 제공: kp 님, 2022년 10월 7일
Thank you for staying with us. We appreciate it.

2/10 - 너무 별로예요

Jared

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Asked for refund was agreed to. Instead of refunding me they double charged me and claimed that never happened. Refused to do anything to assist. Choice hotels had to be contacted to resolve issue. Stay away from this place if you care about customer service.
2022년 9월에 1박 숙박함
답변 제공: KP 님, 2022년 9월 28일
We never charged second time since we already refunded and it take 7-10 business days to process it.

4/10 - 별로예요

Corey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: kp 님, 2022년 9월 28일
Thank you for satying with us.

6/10 - 괜찮아요

KATHLEEN

The breakfast was not at all good. We could play hockey with the biscuits. There was no decaffeinated coffee. There was only wheat bread for toast, no white, hard on people allergic to wheat.
2022년 9월에 1박 숙박함
답변 제공: kp 님, 2022년 9월 3일
Thank you for staying with us. We appreciate your feedback.

2/10 - 너무 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse time of my life
When I got to the Hotel, I had paid Hotels.com 128.00 for one night. Went in to pay my pet fee and was told they didn’t have a pet room available. Told me to get my money back from Hotels.com. When I called hotels.com they called Quality inn and he told them I couldn’t be refunded because of pets. It was a terrible experience and I think hotels.com and Quality inn are both crooks. They use pets as an excuse to cheat you out of a nights stay. I’m a widow raising a granddaughter and I don’t have money to give them. It was terrible and I’ll never use either service again.
2022년 8월에 1박 숙박함