외관

엘리먼트 바살트 - 아스펜 여행 후기

3.5 out of 5
엘리먼트 바살트 - 아스펜
499 Market Street, Basalt, CO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 440개 이용 후기 중 294개" "
평점 8 - 좋아요. 440개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 440개 이용 후기 중 29개" "
평점 4 - 별로예요. 440개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 440개 이용 후기 중 4개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

용진

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 숙소임
매우 만족할 만한 숙소! 깨끗하고 넓고 전반적으로 좋음 스키시즌에도 괜찮을듯
2018년 9월에 1박 숙박함
답변 제공: Vicky B 님, 2018년 9월 30일
We are so happy that you enjoyed your stay! Thank you for reviewing our hotel. We hope to see you again.

10/10 - 훌륭해요

Christine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at the Element the night before knee surgery, which was very convenient.
2024년 3월에 1박 숙박함
답변 제공: The Element Basalt-Aspen Team 님, 2024년 3월 24일
Thank you for choosing to stay at the Element. We were glad to accommodate you during the time. We hope you have a speedy recovery, and come back to stay with us in the future on different occasions.

10/10 - 훌륭해요

Abriann

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice and clean. Staff was very nice. Beds were comfortable and room was clean and spacious. Hotel was located around a lot of shopping and restaurants. So convenient to get on and off highway to Aspen. Definitely will go back. Thank you
2024년 3월에 2박 숙박함
답변 제공: The Element Basalt-Aspen Team 님, 2024년 3월 24일
Thank you so much, Abriann, for taking the time to post this positive review. We are delighted that you you enjoy your stay with us. We hope to welcome you back in the future when you are in the area.Have a beautiful day!

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are newly finished and clean. Front desk staff are all very friendly, helpful, and professional.
2024년 1월에 1박 숙박함
답변 제공: The Element Team 님, 2024년 1월 19일
Thank you, Brian, for taking time to leave us a great review. We are delighted to learn that you enjoyed your stay here at the Element Basalt-Aspen. We hope to welcome you back in the future.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and accessible to the mountains for skiiing experience. Family friendly accommodation
2023년 12월에 4박 숙박함

8/10 - 좋아요

Joseph

2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice compliments breakfast and happy hour. Rooms are, new, clean, and modern. Great value for reasonable price considering it"s close to Aspen.
2023년 12월에 1박 숙박함
답변 제공: Joe 님, 2023년 12월 26일
Brian - thank you for your stay with us at the Element Hotel - Basalt Aspen as well as your review.We take each review and guest comment seriously so we can celebrate our successes as well as learn for areas of improvement. Hopefully your travels in 2024 include the Roaring Fork Valley in CO and that you choose to be our guests once again.Best Regards!Joe ZuenaGeneral ManagerThe Element HotelBasalt-Aspen

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: The Element Front Desk Team 님, 2023년 12월 16일
Thank you, Thomas, for a perfect 10 review!We are so delighted to know that you enjoyed your stay here at the Element. We hope to welcome you back again in the future.

10/10 - 훌륭해요

María

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal muy amable, hay supermercados caminando así como la parada de autobús

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 숙박 시설 상태 및 시설
Friendly staff. Good complimentary breakfast. Large comfortable room/suite with kitchenette
2023년 12월에 3박 숙박함
답변 제공: Sabai 님, 2023년 12월 8일
Hi Danielle,We are glad to hear you enjoyed your stay. We hope to welcome you back when you are in the area in the future.Thank you for choosing the Element Basalt-Aspen.

8/10 - 좋아요

Claudia de

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel, a bit on the expensive side though.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 9일
Thank you for sharing your positive experience with us and with your fellow travelers, Claudia de. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 - 훌륭해요

Mala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
element is a very nice hotel. The rooms are not large, but they are super clean with good amenities (fridge, etc.). Very convenient to have the grocery store nearby.
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 9일
Thank you for taking the time to share your experience with us, Mala. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

4/10 - 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I booked a room and soon realized it had down pillows which my wife is deathly allergic to. We contacted the front desk staff immediately to see if they had alternatives and we were told they did. The front desk attendant said she would deliver them to the room while we were at dinner. When we arrived back at the room there was one small synthetic pillow for my wife and I to share and a note saying sorry, that is all I could find. The down pillows were still lying on the bed so I removed the pillows and placed them in the hallway so my wife could breathe in the room. The fact that hotels still use down with all the memory foam superior sustainable options blows my mind and the lack of staff training on how to deal with allergy conditions in incredible. For such and expensive place you would expect more. They also ran out of breakfast before my wife and I could eat the next morning. Not sure I would stay there again.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Thank you for your honest feedback, John. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and as a teachable moment, we will share your feedback with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.

6/10 - 괜찮아요

Eleanor

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Confusing systems
Very clean. I found the layout confusing and some what sterile. Very Dog friendly. Great Breakfast. Confusion re paying. Website said pay at hotel. Hotel said booking from outside company. Appeared to be a lot more expensive booking through Hotels .com Seems to now be a marriot Bonvoy rather than Weston Element.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Thank you for taking the time to share your honest feedback, Eleanor. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed our delicious breakfast offerings. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.

4/10 - 별로예요

Dylan

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were bedbugs in my bed...I was bit in four places and have welts to show for it. Disappointed because my previous stay was wonderful and now I am concerned about staying there again
2023년 9월에 3박 숙박함
답변 제공: Joe 님, 2023년 10월 2일
Ginger - I have received your response and I will follow up with you personally.Joseph M. ZuenaGeneral ManagerThe Element HotelBasalt-Aspen

10/10 - 훌륭해요

Mala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were excellent and generous. Joe at the front desk loaned us his own belt when my son forgot his belt.
답변 제공: Hotel Management 님, 2023년 10월 18일
Thank you for taking the time to share your experience about your recent stay at our hotel, Mala. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!

10/10 - 훌륭해요

juli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the area and this is the perfect hotel
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Thank you for sharing your positive experience with us and with your fellow travelers, Juli! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

8/10 - 좋아요

Fatima

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast they offer is not very varied for the price of the stay, I was expecting something more varied.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
We greatly value your feedback as our guest, Fatima, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you again for your review, and we look forward to welcoming you back in the future!

6/10 - 괜찮아요

Carla

단체 여행
좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Thank you for taking the time to share your rating with us, Carla. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.

8/10 - 좋아요

Claudia de

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They gave us a room in the lower floor that the noise coming from above was unbearable, they quickly changed us to a lower floor and problem solved.
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Thank you for posting your feedback from your visit with us, Claudia de. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

8/10 - 좋아요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Super clean, Staff exceptional! The breakfast was incredible! Staff worked very hard to make sure you had everything you needed. Definitely will go back.
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Thank you for taking a moment to share your experience from your recent stay with us, Megan. We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you again for your review - we excitedly await your next visit!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the shopping and dining area around the hotel!
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Greg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 14일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel and good deal for Aspen area
Unless you want to be directly in Aspen or Snowmass, then Basalt is a great option. It is still expensive, but for what you get, it’s a great deal, compared to the hotels in those other areas. Element was very nice and comfortable. Rooms were spacious and clean. Staff were friendly and hotel is conveniently located near restaurants.
2023년 7월에 1박 숙박함
답변 제공: Carlos Esquivel 님, 2023년 8월 1일
Hi Jason,Thank you very much for choosing to stay with us. We are very happy to hear that you enjoyed your trip and our hotel. We hope we can welcome you back in the near future.Sincerely,Carlos EsquivelHotel Manager

10/10 - 훌륭해요

Aries

2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 10일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Hanna

2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 31일
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Joe 님, 2023년 7월 4일
Hello Brian - I am disappointed that we could not meet your expectations for your recent stay with us.I do hope that we have the opportunity for you to be our guests in the future.Best Regards!Joe ZuenaGeneral ManagerElement HotelBasalt-Aspen

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 6일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 31일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 - 괜찮아요

Chase

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Only one elevator working entire stay. Ling lines at elevator. Subpar breakfast. Towels felt like sandpaper. Not a big deal, but for 500$ a night…
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 15일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 - 훌륭해요

tracee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2023년 4월에 1박 숙박함
답변 제공: Carlos Esquivel 님, 2023년 5월 8일
Dear Tracee,Thank you very much for recently staying with us. We are thrilled to hear that you enjoyed your visit. We hope that we can welcome you back soon.

10/10 - 훌륭해요

Lance

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel
nice hotel
2023년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 2일
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 - 좋아요

Miroslava

2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 15일
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic team, great room, large, clean.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 24일
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing thank you!
2023년 4월에 1박 숙박함
답변 제공: Carlos 님, 2023년 4월 19일
Thank you for staying with us. We are very happy to hear that you had a great time. Hopefully we can welcome you back in the near future.

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrific rooms, staff, location and amenities! AND the lobby is attached to a gourmet ice cream shop, what more could you ask for!
2023년 4월에 1박 숙박함
답변 제공: Carlos 님, 2023년 4월 18일
Hi Shannon, thank you very much for choosing to stay with us! We are very happy to hear that you enjoyed the property. We hope we can welcome you back in the near future.

8/10 - 좋아요

robert

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 10일
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Elizabeth

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Cookies ! Nice people and breakfast were great touches
2023년 3월에 2박 숙박함
답변 제공: Carlos 님, 2023년 3월 20일
Dear Elizabeth,Thank you very much for staying with us recently. We are thrilled to hear that you had a nice time and liked our cookies.

10/10 - 훌륭해요

Kyle M

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 5박 숙박함
답변 제공: Carlos Esquivel 님, 2023년 3월 9일
Thank you very much for the kind review. We hope we can welcome you back in the future.

10/10 - 훌륭해요

Donna

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Amit

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Very clean and updated facility.
2022년 10월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

James

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

JAY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Carlos Esquivel 님, 2022년 9월 4일
Dear Jay,We are very happy to see that you enjoyed your stay at our property. We look forward to hopefully welcoming you back in the future.Sincerely,Carlos EsquivelHotel Manager

10/10 - 훌륭해요

Jo ANN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Carlos 님, 2022년 8월 12일
Dear Jo Ann, Thank you very much for the kind review. We are very happy to hear that you enjoyed your stay. We look forward to hopefully welcoming you back in the future. Sincerely, Carlos A. Esquivel Assistant General Manager

6/10 - 괜찮아요

Ashleigh

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 5박 숙박함

4/10 - 별로예요

Larry

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth the price
Excellent on all criteria and very convenient to shops and transportation. Will gladly stay again.
2022년 7월에 4박 숙박함
답변 제공: Carlos Esquivel 님, 2022년 8월 17일
Good afternoon Thomas, Thank you very much for the kind review. We would love to welcome you back in the future.