책상, 다리미/다리미판, 무료 유아용 침대, 무료 WiFi
예약 가능 여부 확인

홀리데이 인 익스프레스 & 스위트 스위트워터, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 스위트워터, IHG 호텔
1116 Highway 68, I-75, Exit 60, Sweetwater, TN

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 381개 이용 후기 중 168개" "
평점 8 - 좋아요. 381개 이용 후기 중 102개" "
평점 6 - 괜찮아요. 381개 이용 후기 중 51개" "
평점 4 - 별로예요. 381개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 381개 이용 후기 중 29개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife & I visited the area for a quiet getaway & to attend a revival at a church nearby.The staff was friendly & accomadating.We would definitely stay there again.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Leea

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It is a bit dated and could use some updating and repairs, but it was clean and the staff was friendly.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Brenna

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Patricia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t Botger With this Place. Was assigned a room and we opened the door and other people were staying in it It smelled nasty. Had to go back to the desk to get another room. We’ve stayed at a number of Holiday Inn’s and this is unbelievably the worst. This compares to a low end cheap hotel. It’s a total ripoff for the price. Avoid this place
2024년 1월에 1박 숙박함
답변 제공: Savannah 님, 2024년 2월 1일
Good morning, Thank you for your feedback. I am sorry to see that you didn't have a great experience here with us. Being sent to a room that someone else is in is not acceptable. The desk is working hard to make sure that is never another issue. As far as the smell in the guest room, I'm not sure what that would have been. They may have had food in there. I hope you will give us another chance in the future to change your mind about us.

8/10 - 좋아요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The interior is dated and needs to be brought up a bit. My wife was not able to get the card reader to work in door which required sliding the card reader through a slot and so called the front desk. She had to wait over 10 minutes for somebody to show up to let her in. A little bit of a let-down from the Holiday Inn that she stayed at the night before which was $30 less espensive as well.
2024년 1월에 1박 숙박함
답변 제공: Savannah 님, 2024년 2월 1일
Good morning, I am sorry to see that you had trouble with your keycard. I am also sorry that it took the desk agent some time to get up there to you. I hope you will give us a chance to improve your stay if your ever in our area again.

10/10 - 훌륭해요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice. The roads were bad from the snow. The guy at the front desk told us about a restaurant that delivered. We took advantage of it so we wouldn't have to go back outside. Excellent restaurant.
2024년 1월에 1박 숙박함
답변 제공: Savannah 님, 2024년 2월 1일
Good morning, Thank you for your review. We use these as stepping stones to better improve ourselves. I am glad to see that you enjoyed your stay here with us. It was a rough few days outside and I am glad we had a nice warm place for you stay. I hope we see you again in the future.

2/10 - 너무 별로예요

Joel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse Holiday Inn Express ever.
This was the absolute worst Holiday Inn I have ever stayed in. First the parking lot was full of ice, sidewalk were not clear or even salted. The rooms are rough looking and I think my bedsheets had not been changed from the last person was in the room. There was a lot of debris in the sheets. Every workout machine in the gym was broke, nothing worked. Feel like I should get a refund for this terrible hotel y'all advertised.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Michelle

좋아요: 직원 및 서비스, 객실의 편안함
Good spot on I75
Decent spot to stay along I75. Could use a little TLC but overall fine. Great breakfast!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Marta

2023년 12월에 2박 숙박함

4/10 - 별로예요

Christopher

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Check in Nightmare
We were given 5 different rooms before finally being able to settle in for the night. We were given multiple keys that didn’t work, then sent to a room that was occupied or hadn’t been cleaned yet, then given a room that was not what we reserved and could not accommodate us before finally getting into a room. We have small children and it was late at night and we had to traipse them across the hotel several times. It was awful and seemed like they had no idea what they were doing
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Gordon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

John

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice but remote for TV didn’t work with no replacements available and was double charged for the room
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Elimelech

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff. Large room.
2024년 1월에 1박 숙박함

8/10 - 좋아요

charles

가족 여행
좋아요: 청결 상태
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Marke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotels.com sold me a double bed 1 rm. with none available when we arrived, so we had to stay in a king size with a pullout. The stay was fine other than my kids not having a bed rather then a pullout couch. Thanks Marke
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Christine

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had two rooms, one room looked like door was previously jimmied open and brass plate was bent so hard to shut door. Never fixed. 2nd room the key card programming was broken and we had to have the staff open door. The manager was rude and seemed put out. No discount for this or offer to switch rooms. The other women night staff thought it was funny when we couldn’t get either door open.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Geneva

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pull out bed wasterrible. My 10 year old woke up stiffand sore feom sleeping on it. The water pressure was horrible in the shower. And one staff member was rude.
2023년 12월에 3박 숙박함

4/10 - 별로예요

Christy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not as expected
I usually hold Holiday Inn to a higher standard. There was a weird smell in the lobby, and there were water stains on the ceiling. Booked a 2-queen bed room thru hotels.com and upon arrival was told there was only 1-king bed rooms available. My daughter said the sofa was very uncomfortable. I had to share a bed with my husband and my 200 lb giant of a son. The bed was so hard, and there were springs digging in my back all night. The room smelled musty. Luckily, I carry a tiny febreze with me. There was a dead bug in the bathroom floor, some sort of poop-looking skid mark in the carpet, whisker hairs in the sink, and crumbs between the bed and side table. Needless to say, I left my shoes on until I got into the bed. I was disappointed in my stay.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kattie

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was hit with a $50 fee at check in. Completely unexpected as it wasn’t listed in the price. The walls are incredibly thin and we can hear every step other guests make. Sleeping is going to be very difficult.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Randy

가족 여행
별로예요: 직원 및 서비스
No staff traing
Just after checking in, the corner of a rug in front of the check-in desk came up and I tripped over it, falling very hard on the lobby floor. The clerk never came around the desk to assist me, and offered zero help whatsoever. I was shocked that in the hospitality industry the was zero hospitality for a guest in very obvious distress. The lack of any response or empathy reflects terribly not only on this location, but IHG overall. I advised the clerk of the incident at checkout the next morning. She did apologize, but I've heard nothing from IHG about the incident.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Dewey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was very friendly and very helpful. Breakfast was on time and had the usual items, but they were very good.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Billy was very nice at front desk…baked cookies for guest too…room also was clean and comfy…expecting good breakfast
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Barbara Ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The room smelled a bit moldy. Staff was very nice
2023년 11월에 1박 숙박함

4/10 - 별로예요

Sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Just ok.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Marion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dining options and cleanliness and pleasant staff.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

ovidiu

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Richard

2023년 10월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helpful staff
The young man who checked us in did an amazing job. He was extremely busy but made us his top priority.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Kimberly

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Room was musty and cold. Property was very strict and unwelcoming
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Coralye

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The humidity in the room was awful and it smelled. The maid didn’t come clean room. When we arrived there was was appears to be drops of blood on carpet and bedside table and when we complained and asked for another room we were told they were full. We would have just left but the hotels in the area are very few and we were visiting our ailing grandpa.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Megan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
You can tell they’ve had water damage. Peeling wallpaper, the room smelled musty and had water spots on the shelves. Mold growing on the light fixtures & bathtub. I’m sure this was a really nice hotel at one point but hasn’t been kept up. There were crumbs and dirt in the hallways. This was just a stopover on our way home or else we would not have stayed there. The area around the hotel is rundown with closed establishments.the pool water was cloudy. The pictures are very deceiving. The staff that checked us in was very nice, but the older woman just hanging out on the bench by the door puffing on a cigarette was a little off putting. In the morning, another staff member in scrubs also smoking on the bench.

8/10 - 좋아요

Agatha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Times!
Everything was great! No complaints! Hot continental breakfast included😉
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Christina

단체 여행, 연인과의 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vomit in hallway. Walked in room. Smelt musty. Went to sleep to wake up to roaches on kitchenette and table and walls. Asked for my money back and they refused and kicked us out
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice, had everything we needed, front desk was nice
2023년 9월에 1박 숙박함

8/10 - 좋아요

Judy

2023년 8월에 2박 숙박함

8/10 - 좋아요

JD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice breakfast. Imdoor Pool looked good.but didn't get a chance to use it.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Tim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sweetwater Business trip
It was a good hotel, Was there for Business , served it purpose and I would use the hotel again
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Janice

2023년 8월에 1박 숙박함

4/10 - 별로예요

brian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bedding stained , shower dirty , hole in the wall . Changed rooms but not much better
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Tommy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay.
Wonderful stay. Service, rooms, cleanliness were top notch.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not on par with typical Holiday Inn Express hotels
Pool was closed. Also saw a comment from a week before that the pool was closed then, too. The gym equipment didn't function properly. Property didn't seem as in good of shape as typical Holiday Inn Express hotels (we stayed in three different HIE over the past week)
2023년 7월에 1박 숙박함
답변 제공: Savannah 님, 2023년 7월 30일
Good morning, Thank you for staying with us while you were in town. I am sorry that the pool was closed while you were here. We had a part that messed up and had to be ordered and replaced. I know that doesn't change your experience here though, and for that I am sorry again. I hope you will give us a chance in the future to change your mind about us. Savannah BerryhillGeneral Manager

2/10 - 너무 별로예요

Jeremy

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
In typical fashion ihg was still better then the rest. However this property was a little dissapointing compared to the other 18 ihg i have stayed at. Very little food and drink options, no alcohol,no pool, rooms roofs were leaking or had leaked, the walls and sheetrockers painter needs to contact a true professional, the room was wet, ac and or heat pump was noisy and tan brown colored, rust in heat ducts and vents. The tv is a roku you should just leave the roku it is better then cable. Breakfast lady and front desk were whislimg dixies smoking the meth pipe while working in the dark til 645 with no lights when the lights suppose to turn on 630 for breakfast, gold door handles, caulking needed all over. Just tighten it up to make it top notch definitly best in sweetwater but.....get a good contractor fire the handy andy dopesmoker
2023년 7월에 1박 숙박함
답변 제공: Savannah 님, 2023년 7월 30일
Good morning Jeremy, Thank you for your review. I have a few things to add to it. For you too call any of my staff drug user in any form is unacceptable. I have a great staff here and they could pass a drug test any day. The lights, they are on every weekday by 6:30am. The ac's are in fact off white. That is the color of them from the manufacturer. I hope before you leave a review like this for another hotel you take in to account that accusing someone of such gross actions could cost them their jobs. Savannah BerryhillGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing
While the hotel overall was ok, there were many disappointing parts. The hotel needs a lot of updates and renovations. The room we stayed in was in a bit of disrepair. The paint/drywall on the ceiling was cracking and peeling. The hinges on the doors were rusting. There were stains in the bathtub and bathroom tile. Also, the pool had a sign that said it was being cleaned and would be closed until further notice. This was a big disappointment to our kids. The front desk staff were not very helpful and a bit rude.
2023년 7월에 1박 숙박함
답변 제공: Savannah 님, 2023년 7월 30일
Good morning, I am sorry that the pool was closed. We had to order a part for it and it took longer than we expected to come in. We are going through total renovations soon so I hope you will come back and give us another chance. Savannah BerryhillGeneral Manager

4/10 - 별로예요

Donald

2023년 7월에 1박 숙박함
답변 제공: Savannah 님, 2023년 7월 30일
Good morning Donald,Thank you for choosing our hotel for your stay. I see it wasn't the worst but it could have definitely been better. I hope you will come back to stay with us in the future and give us another chance. Have safe travels!Savannah BerryhillGeneral Manager

4/10 - 별로예요

Becky 님, Waldorf

가족 여행
This place is run down and dirty. Not what I expected from a Holiday Inn
2023년 7월에 2박 숙박함
답변 제공: Savannah 님, 2023년 7월 30일
Good morning Becky,I am sorry to see that you didn't enjoy your time here with us. We will be going through renovations soon, so I hope you will come back and give us another chance.Savannah BerryhillGeneral Manager

10/10 - 훌륭해요

Candice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Savannah 님, 2023년 7월 30일
Good morning, Thank you for your 10 star review. This is the type of stay I want everyone to experience. I hope you stay with us again in the future. Safe travels!Savannah BerryhillGeneral Manager