외관

컨트리야드 애틀란타 디케이터 다운타운/에모리 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 880개 이용 후기 중 468개" "
평점 8 - 좋아요. 880개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 880개 이용 후기 중 89개" "
평점 4 - 별로예요. 880개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 880개 이용 후기 중 21개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Edward, it's wonderful to hear that your stay at Courtyard Atlanta Decatur Downtown/Emory met your expectations. The team appreciates your positive score. We're looking forward to welcoming you back in the future!

10/10 - 훌륭해요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good location
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Donald, thank you for highlighting the prime location of Courtyard Atlanta Decatur Downtown/Emory. We're pleased you enjoyed your stay and anticipate welcoming you back soon.

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful staff. Hotel carparking easily confused with multistory carpark on side of hotel. Was expensive!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Martin, we're thrilled to hear you found our team members helpful at Courtyard Atlanta Decatur Downtown/Emory. We understand that the parking arrangements can be somewhat perplexing—we value this feedback and will take it into consideration for improvement. We look forward to welcoming you back in the future, ensuring a seamless experience during your stay with us.

8/10 - 좋아요

Emanuel

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Emanuel, thank you for taking the time to rate your stay at Courtyard Atlanta Decatur Downtown/Emory. While we're glad to know it was generally a positive experience for you, we're constantly striving for perfection. We hope on your next visit, we'll exceed your expectations and earn that coveted fifth star. Thank you for choosing us and we're looking forward to welcoming you back.

4/10 - 별로예요

Amy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sink and bathtub were very dirty. The sink was clogged. The towels were stained and dingy. The window looked out to an inside area. Very claustrophobic. I did not like this hotel. Not worth the price. The only good thing was the location.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Amy, it's regrettable to hear about your dissatisfaction with your recent stay. We're deeply sorry to learn about your experience with your room cleanliness and apologize for any issues you faced with bathroom fixtures and linens. Your feedback provides us with an opportunity to improve, and we will certainly address it with the relevant teams to ensure better guest experience moving forward. It's disheartening to know that the room placement didn't meet your expectations. In the future, please don't hesitate to request a different room placement during booking or at check-in as we aim to make your stay as comfortable as possible. We're glad you appreciated our convenient location and hope that despite your disappointments, we might have an opportunity to welcome you back for a better experience.

2/10 - 너무 별로예요

Carolyn

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I stayed at Courtyard Atlanta in Decatur on Saturday 2/24/2024 when I traveled there for my daughter's college ring ceremony. The property was nice and very clean overall. We ordered dinner and had it delivered to our room since we couldn't order from "Platez", the restaurant advertised in the hotel elevator and throughout the hotel property stating that we could order room service from them. That was the first disappointment. Secondly, the mattress in our room was so hard and lumpy that I woke up several times throughout the night in excrutiating pain. Then around 6:30 am we were awakened to small feet running up and down the hallway until finally the parents of said feet caught up with them and then came the screaming. Finally back to sleep around 7 am, it was short lived. At 8;30 am we were awakened once again, this time by housekeeping banging on our door. I got up and opened it and asked the young lady if I could help her. She proceeded to ask me if I was checking out, to which I replied yes, at 11 am...checkout time. I'm all for getting a jump start on your job, but to wake folks up at 8:30 am on a Sunday morning after they paid $200 for a one night stay in your hotel is ridiculous. I will never give Courtyard my hard earned money ever again. Never!!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Carolyn, it's regrettable to know that your stay was dotted with various issues, from room service to bedding comfort. We aim to ensure only the most restful stays and we're sorry that was not your experience. Equally important, we value your sleep and peace, and we wish that your mornings were as quiet as they should have been. Regarding the early housekeeping knock, we always emphasize respectful schedules for our guests and we're apologetic for the disturbance you encountered. We appreciate your feedback and will certainly use it to improve and to avoid similar issues in the future. Please do not let this experience deter you from giving us another chance. We have always valued your patronage.

6/10 - 괜찮아요

Amy

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Sink and bathtub were so dirty. Sink was clogged. Run down. Window looks over inside area, a bit claustrophobic feeling. Not a great hotel. Would not stay again. It is right in Decatur Square. So location is good, that’s it though.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Amy, it seems like cleanliness did not meet your expectations and you experienced issues with your bathroom facilities. We regret to hear about the discomfort and ensure you this is not a usual occurrence. We are glad that our location proved convenient for you. We hope to have a chance to deliver a better experience in the future.

8/10 - 좋아요

Malikah

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Malikah, it's pleasing to learn of your positive experience at Courtyard Atlanta Decatur Downtown/Emory. We appreciate you taking the timeshare such a splendid rating, and we hope to have you back with us soon to further enhance your experiences.

6/10 - 괜찮아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
James, thank you for taking the time to give us a rating. We're always striving to enhance our guest experience and we'd appreciate any feedback you might have. Please don’t hesitate to share additional comments or suggestions. We hope to serve you again soon.

4/10 - 별로예요

Dyeesha

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was extremely hot and uncomfortable to sleep in at night.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Dyeesha, we regret to hear about the discomfort you experienced during your stay due to the room temperature. Our goal is to deliver a restful experience for all guests. We appreciate your feedback and will share it with our team to improve future stays. Thank you.

10/10 - 훌륭해요

Akasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Thank you for the rating, Akasha!We're thrilled to see how much you enjoyed staying at Courtyard Atlanta Decatur Downtown/Emory. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 - 괜찮아요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The mattresses were not comfortable at all. I have mobility issues and need a handicap room. The room was the furthest possible from the elevator. That makes no sense
2023년 12월에 12박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Corey, thank you for voicing your concerns. Your comfort and accessibility are vital to us. It's unfortunate to learn that you found the mattress unappealing and the room location did not meet your needs. We constantly strive to improve our offerings, so we appreciate your feedback and will use it to refine our approach, especially regarding room assignments for guests requiring accessible accommodations. We hope for another opportunity to provide a more satisfactory stay.

10/10 - 훌륭해요

Ahmed 님, Albuquerque

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ahmed, thank you for sharing your high rating of Courtyard Atlanta Decatur Downtown/Emory. We're delighted to know we left a positive impression. We hope to see you again during your next visit.

8/10 - 좋아요

michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
This is the perfect location to experience all that Decatur has to offer. The hotel was nice and kept up well. Only the coffee shop was open for food or drinks in the hotel and only for a few hours, so plan to eat and drink elsewhere.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Michelle, thank you for highlighting the prime location of Courtyard Atlanta Decatur Downtown/Emory. It's wonderful to hear you found our hotel pleasant and well-maintained. We understand the limited availability of our coffee shop might have caused some inconvenience and appreciate your patience. Rest assured, we are always exploring ways to enhance our food and beverage offerings. We hope to see you again in the near future.

10/10 - 훌륭해요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Mike, it's wonderful to see your high rating for the Courtyard Atlanta Decatur Downtown/Emory! We appreciate your feedback and we are thrilled you've had a positive experience. We hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Some food related things not available as advertised, but a nice place and location
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Eric, thank you for choosing Courtyard Atlanta Decatur Downtown/Emory. We appreciate you highlighting our great location. Regarding your comment about food availability, we always strive to satisfy our guests' expectations and your feedback will help us do that better next time. We look forward to welcoming you again in the future.

10/10 - 훌륭해요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very pretty and well decorated. Clean and accommodating. Exiting the parking garage was a bit of a hassle. We were not advised to keep a room key to use as our gate pass so we had to run back (when we saw the notice on the elevator) and get one before leaving. When we did leave, the key card didn't work so we had to back out of the exit lane, park, run back in to the front desk and get a new one. One other thing, the walls are quite thin. Before 8:30 AM, the room next to ours was being cleaned and we could hear everything. The cleaning people were not careful about not hitting the walls and it was very disruptive to our sleep (they started cleaning quite early). Then, between 8:30 - 9:00 AM a couple of housekeepers walked into our room while I was naked. Yikes. They didn't get in far enough to see me because my husband alerted them that we were there but that was pretty uncomfortable. All in all, you have a very nice hotel and we would gladly stay again and recommend it to our friends and family. Thank you!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Judith, it's delightful to learn that you enjoyed the aesthetic appeal and cleanliness of Courtyard Atlanta Decatur Downtown/Emory. We are, however, disturbed by your encounter with the parking garage and some noise disturbances. It's important to us that all guests have complete privacy and uninterrupted rest while staying with us. We'll ensure that our team members pay closer attention to these details for a smooth and serene stay. We appreciate that, despite some inconveniences, your overall experience was positive and you're willing to return and recommend us. We anticipate your next visit, hoping to surpass your previous experience.

10/10 - 훌륭해요

BD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needed a blanket.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
It's wonderful to hear that your stay at Courtyard Atlanta Decatur Downtown/Emory was satisfactory overall. We understand the need for additional in-room amenities, such as blankets. Our team is always available to ensure that guests have everything they need and we will take your feedback into account. We're looking forward to your next visit.

10/10 - 훌륭해요

Starr

Everyone was nice and very helpful. Room nice and clean.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Starr, thank you for your shining review! We're thrilled to hear that everyone at Courtyard Atlanta Decatur Downtown/Emory contributed to a delightful experience. It's great that you found your room immaculate, as cleanliness is a high standard we've set. We appreciate your comments and look forward to welcoming you back soon.

10/10 - 훌륭해요

Molly

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Thanks for the fantastic rating, Molly!It's outstanding we could exceed your expectations during your stay at Courtyard Atlanta Decatur Downtown/Emory. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Jessica, we're thrilled to hear that you enjoyed your experience at Courtyard Atlanta Decatur Downtown/Emory. We aim to provide a fantastic stay for all our guests, and your words validate our efforts. Please consider visiting us again in the future.

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to our destination on Decatur. Nice accommodations.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 26일
Thank you for leaving us this fabulous review, Paul!We're so glad you had such an enjoyable time with us at Courtyard Atlanta Decatur Downtown/Emory! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!

4/10 - 별로예요

Lisa

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
We have booked at this hotel 5 years in a row for thanksgiving but will never come back after this visit. I have not encountered a more disgruntled, rude manager at any hotel. A bald, heavy set man was checking in people and had no interest in good or even mediocre customer service. I believe his name was Roger and it seems he regretted his career decisions. Customers on the phone and at the check in desk were treated equally with disdain. This was very disappointing customer service and the lobby cleanliness was like a rural rest stop bathroom. The rooms were fine, no complaints with their condition.
2023년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Lisa, receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and we sincerely apologize for failing to meet your expectations.We have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.On behalf of our entire team, we apologize again for the poor service you experienced and hate to have lost your future business.

10/10 - 훌륭해요

Jeanne

2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Thanks for sharing this perfect rating, Jeanne!We're thrilled to hear you enjoyed your stay at Courtyard Atlanta Decatur Downtown/Emory! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 31일
Thank you for sharing your feedback.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was an easy and comfortable stay
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Mark, it's fantastic to hear about your smooth and cozy experience at Courtyard Atlanta Decatur Downtown/Emory. We strive to provide such comfortable experiences and your comments affirm our efforts. We hope to serve you again in the future for another pleasant stay.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 22일
Thank you for the great rating, Chris!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Atlanta Decatur Downtown/Emory! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 21일
Lynn, it's great to hear that you had a positive experience at the Courtyard Atlanta Decatur Downtown/Emory. We hope your journey was memorable and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Charles

연인과의 여행
별로예요: 직원 및 서비스
Bang Average. Elderly parents stayed and didn't get much help. Concierge service non existent. In-house restaurant tried to overcharge them for breakfast. I was charged for parking I didn't use. Room were clean.
2023년 9월에 8박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Charles, we regret to hear about the challenges your parents experienced during their stay, particularly regarding support and dining charges. We can assure you it is not typical of the service we strive to provide. We're glad to know they found the rooms clean. We will definitely work on the points you raised to improve our guests' experiences in the future. Thank you for your feedback.

10/10 - 훌륭해요

Elijah

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They were very helpful and kind. Many great suggestions for sight seeing and great food.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 8일
Thank you for sharing this wonderful review, Elijah!We are very pleased to hear that you had an enjoyable experience at Courtyard Atlanta Decatur Downtown/Emory! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

10/10 - 훌륭해요

Bradford

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The area and all of the different restaurants that was in walking distance.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 3일
Thanks for the amazing rating, Bradford!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Atlanta Decatur Downtown/Emory!

8/10 - 좋아요

Monica

2023년 8월에 9박 숙박함
답변 제공: Customer Service 님, 2023년 8월 21일
Thank you for the 8/10 rating, Monica!It's great your time at Courtyard Atlanta Decatur Downtown/Emory was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 - 훌륭해요

Jalaya 님, Arlington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 17일
Thank you for the fantastic rating, Jalaya!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Atlanta Decatur Downtown/Emory! We can't wait to see you again soon.

8/10 - 좋아요

Willie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Everything was spot less
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 15일
Willie, thank you for sharing your experience at Courtyard Atlanta Decatur Downtown/Emory. It's wonderful to hear how impressed you were with the cleanliness of our property. We strive to provide a well-maintained space for our guests to enjoy and your feedback validates our efforts. Hope to welcome you back again soon!

10/10 - 훌륭해요

Lora

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfe
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 11일
Thank you for the wonderful rating, Lora!It's fantastic you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much! We look forward to hosting you again soon for another amazing experience!

10/10 - 훌륭해요

André

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 25일
André, it's fantastic to see your perfect scoring of Courtyard Atlanta Decatur Downtown/Emory. We're grateful for your support and hope to have you as our guest again in the near future.

8/10 - 좋아요

Tyler

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 22일
Tyler, thank you for choosing to stay at Courtyard Atlanta Decatur Downtown/Emory and taking the time to rate us. We're pleased to know you had a satisfying experience. We're committed to providing great stays for our guests, and we hope to welcome you back in the near future.

10/10 - 훌륭해요

Amanda C.

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 2일
Thanks for the outstanding rating, Amanda!We're delighted your time at Courtyard Atlanta Decatur Downtown/Emory was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 1일
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Courtyard Atlanta Decatur Downtown/Emory. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Eugene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Thank you for the great rating, Eugene!It's excellent you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 - 좋아요

Victor 님, MELROSE PARK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient place, easy access.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Thanks for the 4/5 rating, Victor!We're thrilled you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

Eugene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Thanks for the perfect rating, Eugene!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Atlanta Decatur Downtown/Emory.

4/10 - 별로예요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Though staff was courteous, it was very disappointing to have to endure noise until early mornings for such high rate... Avoid room with windows facing inside courtyard .
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 25일
Christine, we appreciate your feedback. It's great to hear our staff showed courtesy. However, it's unfortunate that noise disturbed your stay. We understand the importance of peace and quiet, especially during your resting hours. We also take note of your advice about rooms facing the courtyard. Know that we're committed to improving our guests’ experiences. Thanks again for sharing your thoughts.

6/10 - 괜찮아요

Sybil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My overall experience
Beautiful motel. Excellent customer service. Very clean. Was very disappointed that there was not a complimentary coffee station. Also, a light breakfast bar would have been nice. The selection of snacks was terrible and not many choices. People are traveling and we get hungry!
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 18일
Sybil,Thank you for taking the time to share your feedback following your stay. We're pleased to hear that you appreciated the aesthetics of our establishment and found it to be spotless, as we place a high emphasis on maintaining a pleasant, clean environment.Your kind comments on our customer service are warmly received. Delivering excellence in this area is one of our priorities, as we aim to create an enjoyable and effortless experience for all our guests, and it's wonderful that you appreciated this.We understand from your feedback that certain amenities didn't meet your expectations. Your notes regarding the lack of a complimentary coffee station and light breakfast options are duly noted. We understand that these small conveniences can significantly enhance a stay, particularly for those on the go. Please know that our management team takes your observations seriously, and we'll be considering them as we continually seek to amplify our services.Furthermore, it's regrettable to hear you were disappointed in our snack selections. We strive to cater to a wide variety of preferences and it seems we fell short on this occasion. We appreciate you bringing this to our attention as well, and we'll be taking steps to evaluate and enhance our snack offerings to provide our valued guests with a larger variety of choices.Once more, we extend our gratitude for your feedback. This input is invaluable as it assists us in understanding where we can make beneficial adjustments for our guests. We hope for another opportunity to serve you at the Courtyard Atlanta Decatur Downtown/Emory, promising to work towards offering a more complete and fulfilling experience.

8/10 - 좋아요

robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 16일
Thank you for the nice rating, Robert!We are excited to see that you had an enjoyable experience at Courtyard Atlanta Decatur Downtown/Emory. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

2/10 - 너무 별로예요

Yusilemy 님, North Las Vegas

2023년 7월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
We appreciate your feedback, Yusilemy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Tokishia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was top notch and the hotel and the room was clean and quiet and beautifully decorated. We felt safe and welcome. We will return!
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 10일
Thank you for the wonderful review, Tokishia!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Courtyard Atlanta Decatur Downtown/Emory. Have a wonderful day!

10/10 - 훌륭해요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location great staff
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 8일
Thank you for taking the time to leave this wonderful rating, Ricardo! We hope to see you again soon at Courtyard Atlanta Decatur Downtown/Emory so we can share yet another amazing experience!

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very clean and the lobby is really nice. Parking was in a conveniently located garage. The area has nice restaurants within walking distance. I will definitely stay here again if my child gets into Emory.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 5일
Thank you for taking the time to leave this wonderful review, Gary!We're thrilled to know you enjoyed your stay at Courtyard Atlanta Decatur Downtown/Emory so much! We strive for excellence so we're pleased to hear you appreciated not only our cleanliness and convenient parking, but also our prime location! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

8/10 - 좋아요

Darden

2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 14일
Thank you for this lovely rating, Darden!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard Atlanta Decatur Downtown/Emory. We'd like to share an even better experience with you soon.