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클라리온 포이트 애틀랜타 에어포트 컬리지 파크 여행 후기

2 out of 5
클라리온 포이트 애틀랜타 에어포트 컬리지 파크
1540 Phoenix Blvd, Riverdale and Phoenix Blvd, College Park, GA

이용 후기

6.2
평점 10 - 훌륭해요. 1002개 이용 후기 중 194개" "
평점 8 - 좋아요. 1002개 이용 후기 중 233개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 201개" "
평점 4 - 별로예요. 1002개 이용 후기 중 187개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 187개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

dong hoon

답변 제공: General Manager 님, 2016년 11월 29일
Thank you for staying with us. We hope that you will return if you are ever in our area again.

6/10 - 괜찮아요

실제 이용하신 고객

아침 일찍 공항에 나가야 되서 머물렀는데, 가격만큼 하는 거 같아요. 시설은 좀 오래된 듯 하구요. 조식은 시리얼, 토스트가 있어요(조식 추천은 못하겠어요^^;). 숙소가 조용한 건 좋은데, 체크인과 체크아웃 할 때 친절하진 않아요..
답변 제공: General Manager 님, 2016년 8월 3일
Thank you for staying with us recently. We hope that you will return when your travels bring you to our area. We look forward to providing you a great value once again.

8/10 - 좋아요

HYEONGJUN 님, 미주리 콜롬비아

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 만족
침대가 편안해서 꿀잠을 잤어요. 티비 채널도 많고 직원도 친절했어요. 근데 엘리베이터가 없어서 짐을 들고 2층까지 가기가 조금 힘들었네요

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
가격 대비 만조할만 합니다
방크기나 청결함이 아주 좋았습니다..가격 대비 조식도 나쁘지 않았구요..다만 욕실 상태는 개선이 필요해 보입니다..세면대에 물이 잘 내려가지 않고, 또 세면대도 새서 많이 불편했습니다..

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Estadía en Clariont
La persona de recepción no sabe lo que servicio al cliente.. Se hizo 2 rebajos de tarjeta, espero no tener problemas Desayuno aceptable. No tenía frutas ni yogurt
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Dear Guest, Thank you for bringing your concerns to our attention. We apologize if you felt that our reception team did not meet your expectations in terms of customer service. Regarding the double charge on your card, we kindly advise you to contact management directly to further investigate this issue. We appreciate your feedback on the breakfast, and we will take note of your suggestions regarding the availability of fruits and yogurt.

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the quality of quietness i received
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Austin,Thank you for sharing your feedback with us regarding the quietness during your stay. We apologize if the level of noise affected your experience. We understand the importance of a peaceful environment and will relay your comments to our team for further review. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 - 너무 별로예요

ANTHONY

출장 여행
별로예요: 직원 및 서비스
Internet Down, Could not Check me in
Front Desk was not able to do a manual check in , computer serice / internet was down. I had to look for another hotel.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello ANTHONY, We apologize for any inconvenience you may have experienced during your stay. Our front desk team strives to provide efficient service, however, technical issues can occasionally occur. We understand the frustration caused by the internet outage and regret that we were unable to assist you. We suggest reaching out to our management team directly for further assistance.

10/10 - 훌륭해요

Bethany

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Bethany,Thank you for taking the time to share your review. We appreciate hearing about your experience and we are glad to see that you had such a wonderful time at our hotel. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We hope to welcome you back again soon for another great stay.

10/10 - 훌륭해요

Bethany

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient Close Easy Access To The Airport And Highway... Clean Comfortable Rooms... Friendly Desk Service
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Bethany,Thank you for taking the time to share your positive experience with us! We're glad to hear that our hotel's location was convenient for your needs and that you found our rooms clean and comfortable. Our friendly desk service team works hard to ensure a pleasant stay for all our guests. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

hy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello hy,Thank you for your amazing review! We appreciate your kind words and are thrilled to know that you had a truly exceptional experience at our hotel. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Sarah

가족 여행
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Sarah,Thank you for your incredibly positive rating! We strive to exceed expectations and are delighted to hear that you had an exceptional experience with us. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Emmie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing
We were not able to stay at this location because of the conditions of everything. I asked for a refund because of this, and explain why, in the request
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Emmie,We apologize for the inconvenience caused by the conditions of our property. Please provide your booking details so that we can assist you with your refund request.

2/10 - 너무 별로예요

brian

좋아요: 직원 및 서비스
The area was quiet. I just had bloody things in my computer chair and clothes tucked in to the couch. Computer night stands was dirty and one of the pillow cases was as well
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello brian,We apologize for the inconveniences you experienced during your stay. We will address the cleanliness issues immediately to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Raven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
STAY AWAY
Kelvin at the front desk was nice and understanding. No elevator. I had to carry my suitcases up the stairs myself. The first room was TERRIBLY DISGUSTING. It had trash in the cans, wrest finger prints all over the place. Lint galore on sheets. Light fixtures dirty. Fridge was broken and leaking. Smelled like smoke. I moved to another room not much better but it was better. I WILL NEVER GO BACK TO THIS HOTEL. I SUGGEST THAT YOU NEVER ALSTAY HERE EITHER. OH, I did get late check out but the cleaning man (who doesn’t clean at all) banged on my door 3x. And I was out 2 min before my check out time. The pictures are no where near what the naked eye could see.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Raven,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

Ginelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room wasn't clean. Thin walls heard everything
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Ginelle ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 - 좋아요

sergio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hi Sergio,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 - 너무 별로예요

Gary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay somewhere else!
The listing shows that there is a shuttle from the airport to the hotel. I had to call the desk 3 times and was assured each time that the shuttle was “on the way”. I waited an hour and finally took a taxi. My room was on the second floor but there is no elevator. When I inserted the card into the door, it wouldn’t open. It was unlocking the door, but the door wouldn’t open. I tried several times and finally I had to insert the card and push the door open with my body. I reported this to the person at the front desk the next day and they didn’t say anything. No acknowledgement of the problem or apology. I would not stay here again.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Gary ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 - 훌륭해요

Leshauna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Leshauna,Thank you for the 5-star rating! We appreciate your positive feedback and hope to welcome you back soon.

8/10 - 좋아요

Rahsaan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was very clean…close to the airport! Not many food options in the area
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Rahsaan,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our area and room. We hope to see you again to deliver you with a 5 star experience.

8/10 - 좋아요

Pamela

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Pamela,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

brian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Smell like smoke in my room
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello brian, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 - 괜찮아요

Andreas

가족 여행
별로예요: 숙박 시설 상태 및 시설
Die Bilder spiegeln die Realität leider nicht wieder. Boden und Spiegel waren nicht geputzt. Ansonsten akzeptabel.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Andreas,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Please do come see us again.

6/10 - 괜찮아요

anthony

아이를 동반한 가족 여행
The gentlemen tried to tell me I did not have a reservation, and I would have to pay the hotel, and then take it up with Orbitz to get my refund. Upon showing him documentation that I did have a reservation, he miraculously found the reservation. The bath towels were extremely thin and small. The pillows were the size of couch cushions. The entry door to the room would stay open unless you forcefully had to close it. The air conditioner to the room was left off, so upon our arrival, late in the evening, the room was very warm with no air conditioner running.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello anthony, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 - 훌륭해요

Stoneka

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Stoneka,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 - 너무 별로예요

Cassandra

2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Cassandra, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty and gross
Hotel is gross
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello paul, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Llwanna

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
The black guy at the front desk was rude, not even knowledgeable of questioned ask. Definitely will not stay here again if he works there.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Llwanna, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

Llwanna

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Arrived Sunday afternoon, the staff Ferro or something was the most rudest person I’ve ever encountered. He was not concerned at all. We paid for overnight parking which he told us the wrong place to park. The manager came in the next morning and I did mention how rude he was. We came back on Thursday night and he was rude once again. Definitely will not be staying her again. Other than the rudeness the hotel was ok to be close for early and late airport flights
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Llwanna, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 - 너무 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy checking us in had just woken up I get it, it’s the night shift but he had a bedsheet draped over him like a cape and said 2 words, I think he might’ve been asleep in the room he assigned me. The bed looked like someone had been laying in it and once I pulled the sheets back there were stains in the sheets. The couch was torn up, and the bathroom was dirty. Better off sleeping in the airport on the floor if that’s why you have to book here.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Stephanie, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

6/10 - 괜찮아요

Tracey

가족 여행
별로예요: 숙박 시설 상태 및 시설
I didn’t like the fact that in the middle of summer the pool was no available for use
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Tracey,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our pool. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Rooms were very modern and spacious, when leaving, the day before i requested that shuttle be at lobby for me at 1130. I phoned to remind them about one hour prior. At 1123 lfront desk called and began rushing me.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Mark,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our shuttle. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 - 너무 별로예요

SATOKO

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not recommended
There was no one at the front desk and we had to wait for 40 minutes. The room is on the first floor and the curtains cannot be opened. Mildew smell.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello SATOKO,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk and room. We hope to see you again to deliver you with a 5 star experience.

4/10 - 별로예요

Taiwana 님, Lawrencville

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The price was good but I didn’t like the room. There was a big whole in the bathroom wall under the sink. Room had a bad smell.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Taiwana, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 - 훌륭해요

June

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello June,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Dana

One night near Atlanta Airport
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Dana,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Shonteese

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property itself needs update bs better cleaning crew. The STAFF was amazing
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hello Shonteese, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 - 괜찮아요

Stefanie

출장 여행
좋아요: 직원 및 서비스
Door and lock looks likes it had been forced open at one point. Bed had wadded up sheet under fitted sheet.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 31일
Hello Stefanie, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 - 훌륭해요

DeAngelo

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clarion Atlanta
Great experience and staff. Very accomodating and price reasonable. Good clean environment and definitely all about the customer.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hi DeAngelo,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 - 훌륭해요

Sharonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was amazing and closed to a mcdonalds
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Hello Sharonda,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Rachel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Rachel,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beware, there is no 24 hr airport shuttle as advertised.
답변 제공: Manager 님, 2023년 4월 22일
Hello David,Thank you for sharing this honest review and feedback about our shuttle. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 - 훌륭해요

Ike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 9일
Hello Ike,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Tomoyuki

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 28일
Hello Tomoyuki, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

gina

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 24일
Hello gina,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
The bedding had stains and the sheets were dirty with multiple hairs. The floor had not been swept or mopped. The headboards had grease spots on them. The shower was ok.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 13일
Hello cheryl, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 - 너무 별로예요

ANGEL

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Next Room Please!
The front desk associate wasnt at the desk . I had to ring a bell as instructed by the made up sign with tape all over the bell. After like the fourth time he finally came out a back room opposite his station he was suppose to be in. The first room he chose was up a flight of stairs with luggage in tow. The room was cold. Tv not working same young gentleman answered the phone. he states ,oh, yeah ! You have to change rooms we have been having issues with the TV. Come back down. The second room is reached i open the door and two towels were holding the water from coming in one at the windowsill and the other on the floor. I told him that the room was not cleaned he finally got up from the seat and walked in disbelief. He checked the room this time. I was able to rest before my 430am alarm.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 7일
Hello ANGEL, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a no pet hotel, however if you have a service animal have your paperwork. Staff so far is nice. Very caring and making sure you have everything you need for your room. Haven’t ordered any room service yet. Will Followup later.
2023년 1월에 3박 숙박함
답변 제공: Manager 님, 2023년 2월 4일
Hello Alexis,We appreciate that you've taken the time to share with us regarding our staff and service. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing everytime.
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 30일
Hello Kenneth,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 30일
Hello Linda,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

junfeng

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
is ok nice!
답변 제공: Manager 님, 2023년 1월 17일
Hello junfeng,We appreciate the comments, especially with regards to your opinion of our hotel. I hope that we will impress you with exemplary service during future visits.