Taewoo, thank you for being our guest. We are glad to know you found us to be a good value and had a pleasant stay with us. We hope to earn your highest rating on your next visit. Sincerely, Hotel Management

Thank you for posting a review of your stay. We're sorry about the noise you experienced in your accommodations. Please be assured that we have shared your feedback with our maintenance team to fix the refrigerator and HVAC unit. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, the items such as toiletries are kept at the front desk as per the brand standards and are always complimentary. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Kim, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your well-appointed suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Myong, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management

Thanks for choosing Extended Stay America for your. We are pleased your stay with us was satisfactory. That being said, we have shared your concern regarding our internet connectivity with our service provider for a quick review. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management

Thank you so much for the wonderful review. We are glad to know your stay at Extended Stay America was satisfactory in every way and that we met and exceeded all of your expectations. Thanks once more, and we look forward to your next visit to the area as we would love the opportunity to serve you again. Sincerely, Hotel Management

Dear Eric, Thank you for choosing our hotel and for taking the time to provide your review. We're disappointed to read that your experience did not meet your expectations. Your feedback about the condition of our property is very concerning, and we apologize for any inconvenience it may have caused. Please know that we take guest feedback seriously, and we'll use your comments to ensure a more fulfilling stay for future guests. Our team is committed to regaining your confidence in our hotel, and we would love the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear CHRISTOPHER, We are thrilled that you had a positive experience at Extended Stay America and found our property well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Management

Dear Destiny, Thank you for sharing your review of your recent stay at our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Yeng, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please consider staying with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Chaeyhun, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Moreover, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Kevin, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. In particular, we appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We have noted your feedback regarding the air-conditioning and will share it appropriately with our maintenance team. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Kevin, Thank you for sharing your feedback. We're delighted to hear you had a positive experience with our staff during your stay at Extended Stay America. Providing excellent service is our commitment, and we appreciate your recognition. If you have any additional feedback or suggestions, feel free to share them. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear Elbia, Thank you for sharing your experience with us. We're glad to hear that you found the beds clean during your stay at Extended Stay America. We appreciate your feedback and hope you had an overall positive experience with us. If your future travels bring you back to the area, we look forward to welcoming you again. Sincerely,Hotel Management

Dear Dave, We are delighted to learn that you have found our hotel's prices to be reasonable in comparison to other establishments. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. We appreciate your feedback and assure you that we are actively exploring ways to improve our facilities to meet the evolving needs of our valued guests. Thank you for choosing our hotel, and we hope to welcome you soon.SincerelyHotel Management

Dear STEPHEN, Thank you for your review, which is filled with many kind comments! We are thrilled you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Tre. He is a true asset to our team, and we will surely share your compliments. Once more, thank you for your feedback; we hope to see you again soon! Sincerely,Hotel Management

Dear Paola, We value your feedback and thank you for taking the time to evaluate your stay. We are genuinely sorry that your experience was anything other than seamless. Please rest assured we take your comments seriously and will explore ways to enhance our guest satisfaction moving forward. We hope you will consider giving us a chance to welcome you back and demonstrate our commitment to exceptional hospitality next time you return to our area.Sincerely,Hotel Management

Dear Jessica, Thank you for your excellent review of Extended Stay America. We are glad you chose us to be your temporary home and are relieved we met your expectations. We are thrilled to read that our team, especially Angie and Randy, have made such a positive impact on your experience, especially during a challenging time for your family. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your kind words mean a lot to us, and we are happy to be considered as family to you. We appreciate your recommendation and are here to support you however we can. We look forward to continuing to provide you with a comfortable and friendly experience.Sincerely,Hotel Management

Dear Nannette, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we apologize for not meeting our commitment to clean, fresh accommodations. Your feedback is important to us, and we will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management

Dear Timothy, Thank you for your excellent feedback! We're delighted to hear that you had a positive experience during your stay at our hotel. Your satisfaction is our priority, and we look forward to providing you with another wonderful stay in the future at Extended Stay America.Sincerely,Hotel Management