Dear GOFURJON, We sincerely apologize for the billing error you encountered during your recent stay. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Nancy, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Jay, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Kevin, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Maureen, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your comments are shared with our management team for further action on updating the areas outlined. Until then, we will continue serving our guests with clean, fresh, and up-to-date accommodation. We hope you will choose us again and we promise to provide a better service.Sincerely,Hotel Management

Dear Mark, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Hezekiah, We appreciate you taking the time to review our property. Our main objective is to provide our guests an enjoyable and unforgettable experience. We sincerely apologize for the inconvenience caused by the lack of hot water and ice during your stay. If this happens again in the future, please inform our front desk, and we will be more than happy to help you. We have noted the issues you mentioned and we will look into this. We hope you will consider giving us another opportunity to surpass your expectations on your next visit to the area.Sincerely,Hotel Management

Dear Elizabeth, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Cynthia, we are sorry for your issues with our front desk. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Mark, thank you for your wonderful review of your stay at Extended Stay America. We are glad everything went great for you during your visit and that our excellent location made it even better. Thank you for being our guest, and we hope to welcome you again.Sincerely,Hotel Management

Dear Noah, we apologize for not meeting your expectation and for any inconvenience you may have faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thanks for complimenting our staff for their service, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Kayleigh, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Sincerely,Hotel Management

Dear Rachel, thank you for your recent review. It's nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location, so we're happy it worked out well for you. We look forward to having you as our guest whenever your travels bring you back to the city. Travel Safe! Sincerely,Hotel Management

Dear Isaac, thank you for being a guest in our hotel. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Also, we would like to thank you for appreciating the services of our staff and hope to have a future opportunity to welcome you for a flawless stay. Sincerely, Hotel Management

Dear Tyler, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

Dear Kirsten, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

Daline, thank you for your honest evaluation. We regret not meeting your expectations and that our beds were not to your comfort. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Leidy, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management

Andre, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. We appreciate you saying we will now be your hotel of choice anytime you are in the area! Sincerely, Hotel Management

Richard, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Marc, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you again for your candid feedback. Although you liked our location, we apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management

Michael, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

Thank you for taking the time to share your feedback. We regret the concerns with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Meanwhile, we request you to reach out to us as we would be happy to resolve queries you may have. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management