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Reviews of Hotel Indigo Atlanta - Vinings, an IHG Hotel

3.5 out of 5
Hotel Indigo Atlanta - Vinings, an IHG Hotel
2857 Paces Ferry Road SE, Atlanta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1003 reviews" "
Rating 8 - Good. 227 out of 1003 reviews" "
Rating 6 - Okay. 88 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Business traveler
I have stayed here in the past with no issues. This time there were a few issues. They had some business function that I was unaware of - parking was difficult, and the restaurant was not made available to its customers. It was also a loud crowd until around 9:30 pm or so. It would have been nice to have known ahead of time as I would have probably chosen another location to stay this time. In addition, the air vent in my room was making a lot of noise. They attempted to correct it by placing items in the vents, which I have taken a picture of. In addition, I got a connecting room, which I didn’t like. Will I stay here again? Probably. It’s convenient and it’s in a location that I feel familiar and safe in.
Stayed 1 night in Apr 2024

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service
A bit overpriced but in a nice area; room was a bit dated
Stayed 3 nights in Feb 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed every aspect of this stay. Liked the room, soft sheets, friendly staff, good food, ease of parking, and restaurants nearby.
Stayed 1 night in Apr 2024
Response from Derek - General Manager on Apr 19, 2024
Thank you for your kind response! We are glad you enjoyed your stay!

10/10 Excellent

Leah, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was really nice and loved the dining options inside the hotel. It was super cute and trendy
Stayed 1 night in Apr 2024

10/10 Excellent

Shauna

Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024

8/10 Good

Bruce

Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean , quiet & friendly workers
Stayed 2 nights in Mar 2024
Response from Derek - General Manager on Mar 25, 2024
Thank you very much for your kind comments! We hope to welcome you back again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 26, 2024
Thank you for your great rating! We hope to welcome you back again soon!

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team here have been so helpful and nice. The room has a lot of charm and a great view of the pool. It was a 20 minute drive from the airport. Breakfast was good. The only problem I ran into was my shower hot water didn’t maintain heat. But I am pretty sure I was showering at peak shower time.
Response from Derek - General Manager on Mar 25, 2024
Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

noah

Stayed 1 night in Mar 2024
Response from Derek - General Manager on Apr 19, 2024
Thank you for taking the time to rate our hotel!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Restaurant food and drinks in bar were awesome. Live music was a vibe. Balcony room very comfortable and clean. Location is very convenient to grocery stores, shopping and major hwy on ramp.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Thank you for your review! We hope to welcome you back again soon!

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms look chic, the beds are super comfy, the pillows are amazing and the shower is spacious, plenty of room for 2 and the water pressure is GREAT. There's a bar and lounge area, pool and hot tub, snack bar area. Pretty dope for the price
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 21, 2024
Thank you for your feedback! We hope you can come enjoy our property again soon!

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful view, highly enjoyable
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 21, 2024
We are elated you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Thank you for your review! We hope to welcome you back again soon!

8/10 Good

Trevora

Traveled with family
Liked: Amenities
Awesome
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Thank you for your review! We hope to welcome you back again soon!

10/10 Excellent

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Loved the decor. Staff were very helpful and friendly. Breakfast was outstanding. Will definitely return.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Thank you for your review! We hope to welcome you back again soon!

2/10 Terrible

Raynell, College park

Business traveler
There an extra fee on top of what you pay !!! Unacceptable
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Hi there, we do authorize for incidentals, however it should be refunded to your card should those funds not be used. I will ensure this has been taken care of for you.

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property. Location ,Shops and Safety.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Thank you for your review! We hope to welcome you back again soon!

6/10 Okay

Marjorie

Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Thank you for your review! We hope to welcome you back again soon!

10/10 Excellent

Kendreka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for our weekend stay. Free easy and convenient parking, free fast working WiFi and a great bar and food. I will definitely be staying here again.
Stayed 2 nights in Mar 2024
Response from Derek - General Manager on Mar 12, 2024
Thank you for your feedback! We hope to have the opportunity to serve you again in the future!

8/10 Good

Cynthia

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to where I need to be.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 23, 2024
Thank you for your review! We hope to welcome you back again soon!

6/10 Okay

Charles

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A/C didn’t seem to work as well as we thought and the bathroom and bed area could’ve been cleaned better but besides that everything went well
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 11, 2024
Thank you for your feedback. We are diligently working to make continuous improvements to our property. We hope you'll give us another chance soon.

10/10 Excellent

carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 12, 2024
Thank you for your rating. We hope to welcome you back again soon!

8/10 Good

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Derek - General Manager on Mar 11, 2024
Thank you for taking the time to review our hotel! We hope to see you again soon.

10/10 Excellent

John

Traveled with family
Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 6, 2024
Thank you for your wonderful rating! We hope to welcome you back again soon.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on Mar 4, 2024
Thank you for taking the time to rate our hotel. We hope to see you again soon.

8/10 Good

Candice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good area!
Stayed 1 night in Feb 2024
Response from Derek - General Manager on Mar 4, 2024
Thank you for your response! We hope to see you again soon.

8/10 Good

christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable. And great staff
Stayed 2 nights in Feb 2024
Response from Derek - General Manager on Mar 4, 2024
Thank you for your kind comments. I will be sure to share these with the team. We hope to see you again soon.

8/10 Good

Shunta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't like about the room was the hot water didn't come on until i ran the water for about 10 to 15 min
Stayed 2 nights in Feb 2024
Response from Diego Carro on Feb 26, 2024
Thank you for staying with us and for taking the time to write this review. We appreciate your feedback and sincerely apologize for the inconvenience regarding the length of time you had to wait in order to get hot water. Your review will be passed to our engineering team so that we can improve our operations and offer our guests a more comfortable stay. We hope to get the chance to welcome you back to the property.

6/10 Okay

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff are good but unorganized and they did not have the room we reserved even though I called the day before to confirm.
Stayed 1 night in Feb 2024
Response from Diego Carro on Feb 26, 2024
Thank you for staying with us and for taking the time to write this review. We appreciate your feedback and sincerely apologize for the inconvenience of not having the room type you reserved. We hope we get the chance to welcome you back to the property so we can offer you the stay you deserve.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Derek - General Manager on Feb 21, 2024
Thank you for your feedback. We hope to welcome you back again soon!

10/10 Excellent

Keaskia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Derek - General Manager on Feb 21, 2024
Thank you for your great rating! We hope you will join us again soon!

8/10 Good

Dannielle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location in the heart of Vinings. Lacks a fridge in the rooms and the tiny ice bucket leaves a lot to be desired in the way of keeping your beverages cold. Seriously no fridge!!!!
Stayed 1 night in Feb 2024
Response from Derek - General Manager on Feb 22, 2024
Thank you for your feedback! We are pleased to announce that mini-fridges will be included in our upcoming renovation. We hope to welcome you back again soon!

10/10 Excellent

nancy

Stayed 3 nights in Feb 2024
Response from Derek - General Manager on Mar 21, 2024
Thank you! We are glad you enjoyed your stay.

10/10 Excellent

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is impeccable and I would stay here again. The hotel actually looks just like the pictures online. It’s clean and very friendly staff. It’s nestled in a very nice and very safe neighborhood in Vinings. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Derek - General Manager on Feb 21, 2024
Thank you for your positive feedback! We hope we can host you again soon!

10/10 Excellent

Kenneth

Love the property, Drew and the gang are amazing!
Stayed 1 night in Feb 2024
Response from Derek - General Manager on Feb 21, 2024
Thank you for your wonderful rating! We hope to welcome you back again soon! Drew agrees!

10/10 Excellent

Cynthia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to where we needed to be. Lots of restaurants around.
Stayed 2 nights in Feb 2024
Response from Derek - General Manager on Feb 21, 2024
Thank you for your wonderful rating. We hope you will visit us again soon!

10/10 Excellent

Justin

Business traveler
Liked: Property conditions & facilities
Great spot
Stayed 3 nights in Feb 2024
Response from Derek - General Manager on Feb 21, 2024
Thank you for your wonderful rating! We hope to welcome you back again soon!

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is immaculately clean as was the room and bedding. Lots of lamps, updated room with white, fresh bedding and pillows. Large shower. Stone counter in the bathroom. The breakfast in the lobby was EXCEPTIONAL: fruits, cereals, yogurt, granola bars, bagels, salmon and capers, scrambled eggs, hard boiled eggs, country fried potatoes, grits, bacon, sausage, danish, muffins.. This was included in our room rate but there was a sign indicating a charge of $29.00. 3 blocks off of 285, excellent location. Stopped on our return trip from Florida but often stayed here when we had family in Marietta.
Stayed 1 night in Feb 2024
Response from Derek - General Manager on Feb 21, 2024
Thank you for your stellar review! We are glad you enjoyed our breakfast buffet! We have been evaluating it recently and the price currently is 21.00. We hope you will come visit us again soon and enjoy our continued commitment to our guests enjoyment and fun activities we have been planning!

10/10 Excellent

martel

Stayed 1 night in Feb 2024
Response from Derek - General Manager on Mar 21, 2024
Thank you for your response! We hope to welcome you to Vinings again soon!

2/10 Terrible

Laura, Saint Louis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible! I left several messages for management however, never received a call back. We did not get our rooms serviced *housekeeping*, the power went out and also the hot water went out and was ice cold. I contacted expedia who also has reached out to the hotel several times without getting a returned call neither did they respond to the multiple emails that were sent. This is not OKAY! We paid money for amenities that the hotel did not provide. We will NEVER spend our money here again!!!!
Stayed 3 nights in Jan 2024
Response from Derek - General Manager on Feb 21, 2024
Hi there, I would like to start my emphatically apologizing for your experience at our property. I will personally be looking into your reservation and make sure that you are compensated appropriately. While we strive to make every stay exceptional, we fell short this time. We hope that you will give us another chance in the future as this is not the norm.I will be reaching out soon.

8/10 Good

Beth

Stayed 1 night in Jan 2024
Response from Derek - General Manager on Mar 21, 2024
We appreciate your feedback! Come see us again soon.

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed it here, very homely feel to it!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Hi there! Thank you for your wonderful rating and comments! We hope to welcome you back again soon!

8/10 Good

Randy

Stayed 3 nights in Jan 2024
Response from General Manager on Jan 26, 2024
Hi there,Thank you for your rating! We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you for your wonderful rating! We hope to see you again soon!

8/10 Good

Janice, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Hello! Thank you for your great rating!

8/10 Good

sandeep, macon

Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you for your response! We hope to welcome you back again soon!