BBQ/피크닉 공간

하얏트 하우스 애틀랜타 다운타운 여행 후기

3.5 out of 5
하얏트 하우스 애틀랜타 다운타운
431 Marietta Street NW, Atlanta, GA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1465개 이용 후기 중 623개" "
평점 8 - 좋아요. 1465개 이용 후기 중 406개" "
평점 6 - 괜찮아요. 1465개 이용 후기 중 205개" "
평점 4 - 별로예요. 1465개 이용 후기 중 123개" "
평점 2 - 너무 별로예요. 1465개 이용 후기 중 108개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

eungbum

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함
답변 제공: Isaack 님, 2022년 1월 4일
Thank you. We appreciate your feedback.

10/10 - 훌륭해요

Hansung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함
답변 제공: Daniel 님, 2019년 12월 15일
Thank you for your kind words and next time you stay with Hyatt House, we will get you on the payroll :) Warmest regards and Happy Holidays!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Carolyn B 님, 2019년 12월 7일
Thank you for your positive feedback. Thank you for staying with us and we hope you will visit us again soon.Happy Holidays!!

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 2박 숙박함
답변 제공: Carolyn B 님, 2019년 6월 13일
Thank you! We hope to see you again soon.

8/10 - 좋아요

WOONG SEOB

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
하우스 키퍼가 청소를 제대로 안함.. 팁만 가져가고
2019년 3월에 5박 숙박함

10/10 - 훌륭해요

Lydia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I loved that your pool was actually functioning filled with water and clean and people were actually enjoying it and it was heated and the grounds were kept very nice and tidy actually the maintenance guy was there treating the pool and skimming it was awesome. Staff was friendly and accommodating.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Lydia, it's delightful to know that you fully embraced the conveniences at Hyatt House Atlanta/Downtown. We thrive on creating a relaxed environment and we're glad that you were able to enjoy our sparkling pool and well-maintained grounds. Moreover, it pleases us to hear about your positive experiences with our friendly and accommodating team members. We can't wait for you to join us again for another lovely stay.

8/10 - 좋아요

melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got there late anround 11pm. Unfortunately when we got up to our room they gave us a king room instead of 2 queens like I paid for. We had 4 people in our party. When I went back down to question them they stated the room I paid for was sold out. But I could come back in the morning and maybe there would be another one available. My mother was willing to sleep on the couch. Now we only stayed for 2 days and she was ok for that short period of time. But I was confused how I paid for a room and it being sold out. But this hotel was close to the aquarium which is what we did while we were there. We felt relatively safe walking there. They had valet parking which we assumed we would have to pay due to being in a city. We were able to access our car when we needed it.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Melissa, thank you for sharing your experience at the Hyatt House Atlanta/Downtown despite the unexpected room allocation issue. We apologize for any confusion, and our team certainly strives to ensure that all guest reservations are fulfilled as booked. On a brighter note, we're thrilled you appreciated our prime location close to the aquarium and found our valet service useful. We hope your experiences add to creating memorable moments during your stay. Looking forward to having you visit us again.

10/10 - 훌륭해요

James 님, Dallas

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to the Georgia Aquarium, which I love. Walking distance to great restaurants & Convention Center.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
James, thank you for sharing your experience at Hyatt House Atlanta/Downtown. We're pleased to hear that you appreciated our prime location near the Georgia Aquarium and a variety of delightful dining options. Our proximity to the Convention Center makes it easy for our guests as well. We hope to welcome you back soon on your next visit to Atlanta.

10/10 - 훌륭해요

Ashlyn

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service from staff and quick check-in.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Ashlyn, we're delighted to know you appreciated the prompt check-in process and renowned customer service at Hyatt House Atlanta/Downtown. Our team members are dedicated to ensuring all our guests enjoy their visit. Thank you for recognizing their efforts. We hope to see you again soon!

8/10 - 좋아요

Martha

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and everything about the place was great; however we did not know that the parking would cost $45 a night until we got to the place. I guess that included some sort of tip for the valets. Parking around the place was $20 everywhere else, but maybe they were not overnight. We also did not know about the heated outdoor pool so I did not pack a swimsuit. My daughter did pack her swimsuit, so she swam. We did know about the breakfast and that was really good with bacon, eggs, and really good coffee/
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Martha, thank you for choosing to stay at Hyatt House Atlanta/Downtown and sharing a review. We're delighted you appreciated our accommodation, as well as the breakfast offerings. However, we're sorry to hear about any unexpected costs related to parking. Our pricing intends to ensure valet services are available in an efficient and safe manner. Additionally, we're glad to know your daughter enjoyed our heated outdoor pool. Next time, we hope we can provide you with all the necessary information about our amenities. We look forwards to welcoming you back in the future.

8/10 - 좋아요

airanee

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the staff, the breakfast, the heated pool, clean facility and safe environment! Only downside was the cold water 😫 showers weren’t enjoyable.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Airanee, thank you for sharing your thoughts about your stay at Hyatt House Atlanta/Downtown. It's heartening to hear that you appreciated our team members, breakfast, pool, cleanliness, and the security we offer. However, we're disappointed to hear about your less-than-perfect experience with the shower temperature. We are continuously looking to improve our facilities to ensure our guest's utmost comfort. Looking forward to your next visit.

10/10 - 훌륭해요

Murad

좋아요: 숙박 시설 상태 및 시설
Nice location and amiable staff. Clean room. Seamless check-in
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Murad, it's fantastic to hear about your experience at Hyatt House Atlanta/Downtown. We're thrilled you appreciated our prime location, friendly colleagues, and meticulous housekeeping. It's also great that you found our check-in process smooth. We hope to have the pleasure of welcoming you back for another stellar stay in the future.

8/10 - 좋아요

lennix

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thanks for the great rating, Lennix!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt House Atlanta/Downtown soon, we'd love to have you back!

6/10 - 괜찮아요

Eric 님, streamwood

가족 여행
별로예요: 편의 시설/서비스
Phone not working breakfast was below average
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Eric, we regret to hear about your experiences with the in-room amenities and our breakfast offerings. Ensuring a seamless stay is our top priority, so it's unfortunate that some aspects fell short of expectations. We'll take your feedback into account as we continuously strive to enhance our guest experience. We trust your future stays will be more representative of our commitment to superior service and hospitality.

6/10 - 괜찮아요

Navia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The breakfast was cold everyday (eggs, sausages, etc.). Both days, we had to wait 1 hour for breakfast to be available and it was served very cold. Parking is valet $45, too expensive.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Navia, we appreciate your feedback. It's unfortunate to hear that your breakfast experience did not meet expectations, and we are taking your comments into account as we continuously aim to enhance our offerings. In terms of parking, while valet is an option, we're exploring different alternatives to cater to a variety of needs. We hope you'll consider us in the future and see the improvements made.

8/10 - 좋아요

Calvin B

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for the 4-star rating, Calvin!It's great your time at Hyatt House Atlanta/Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 - 괜찮아요

jason

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had no hot water the entire stay.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Jason, we regret to hear about the issue with the water temperature during your stay. Rest assured, this is not the norm, and our team is looking into it. We hope for the opportunity to provide you a seamless experience next time.

10/10 - 훌륭해요

Amanda

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
There were a lot of negative reviews, which made me nervous to book our stay here. We were pleasantly surprised and had no issues what so ever. It was very affordable, clean, people were nice, breakfast was replenished until ending time. No complaints what’s so ever!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Amanda, thank you for sharing your positive experience at Hyatt House Atlanta/Downtown. We're thrilled to hear we surpassed your expectations with our competitive rates, cleanliness, courteous team members, and timely breakfast service. We're looking forward to welcoming you back for another pleasant stay.

6/10 - 괜찮아요

Nicole

가족 여행
별로예요: 편의 시설/서비스
Great location for visiting the aquarium, civil rights museum, Olympic park and other attractions. The hotel did not have hot water for over 24 hrs during my stay, but they didn’t communicate it to the hotel guest. The fire pit was broken, the breakfast wasn’t worth getting out of bed for. The pancakes were ice cold.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Nicole, thank you for your feedback. It's good to hear that you found our location convenient for visiting surrounding attractions. However, we regret to hear about the challenges you may have experienced regarding the amenities. Your comments about communication are truly valuable, and we are revisiting our methods to ensure better awareness for guests about any disruptions to usual hotel functions. We also appreciate your comment about breakfast and will work on ensuring it meets expectations every time. Thank you again for your constructive comments.

2/10 - 너무 별로예요

MOHAMED

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Mohamed, it's concerning to learn that your stay didn't meet your expectations. Without specific details, it's challenging for us to address your concerns directly. However, we value your feedback and will review our services and amenities. We view all feedback as an opportunity to improve and hope to have another chance to provide a better experience for you in the future.

6/10 - 괜찮아요

elizabeth

연인과의 여행
Have stayed here before and liked my stay. But this stay the entire hotel was without hot water for the two nights we stayed.
2024년 3월에 2박 숙박함
답변 제공: Isaack 님, 2024년 3월 25일
We apologize that your stay was less than satisfactory. Please know that the issues you experienced are being addressed. Thank you for your feedback.

2/10 - 너무 별로예요

Faith

좋아요: 청결 상태
답변 제공: Isaack 님, 2024년 3월 25일
Thank you for your feedback. Please let us know if there are any specific examples of issues you may have experienced during your stay.

4/10 - 별로예요

Rachel

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
Upon entering the hotel room, we noticed an incredibly strong smell of weed. There was an air machine left in the room that maintenance came to take away several hours after we checked in. Despite multiple housekeeping staff spraying air freshener, changing the bed linens that smelled like a dispensary, and generally trying to help us manage staying there for 4 nights, it continued to smell during our entire stay. The hotel was quite busy upon check-in so we decided to make the best of it. Perhaps we should have complained and tried to change rooms...however, multiple people were aware of the rooms condition. It was also missing the rubber seal under the door so we could hear everything and it never got dark at night. Upon checkout, I informed the front desk that the room needed to be cleaned bc of the smell. I was also charged for 4 nights of valet parking when I only used it the first night. This was refunded but only because I caught it at 7 am upon checkout. Where do I start with the food? There is no food nearby, the hotel breakfast is a huge miss (powdered eggs, no toaster in the room etc), and the bar serves substandard drinks that are cocktail bar prices. So just be aware of what you're getting when you stay here. The fire pit by the pool was broken, and staff were quite unconcerned about this or fixing it. The pool closes at 10 and at 9:50 we were asked to leave rudely. Is any hotel nearby better? Doubtful, given the star ratings. Atlanta!!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Rachel, thank you for sharing the detailed feedback. We regret hearing about your experience with the lingering smell in your room and appreciate your patience as our team members tried to ameliorate the issue. We also regret any confusion over the valet billing.Regarding your comments on our dining options and pool timing, they help us identify areas where we can improve. We're concerned to hear about the less-than-satisfactory service you received during your stay, especially as we strive to provide a top-tier experience for our guests.You're correct that every guest feedback helps us better our services and we assure you that your concerns will be taken into serious consideration. We hope we have the opportunity in the future to provide a more satisfactory stay.

8/10 - 좋아요

Kesha

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
First room smelled like smoke, frank manager changed room. He was ver accommodating. The $45 parking is a bit expensive. Breakfast was “OK”. Other than that was a decent stay.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Kesha,We appreciate your valuable feedback on your recent stay. It's regrettable that your initial experience was less than perfect; however, we're glad to hear that our manager quickly resolved this issue. We're mindful of your comments regarding parking fees and breakfast, and we will definitely take them into account. At Hyatt House Atlanta/Downtown, we continually strive to improve our guest experience; thank you for helping us do that. Looking forward to welcoming you back in the future.

2/10 - 너무 별로예요

Camryn

연인과의 여행
별로예요: 청결 상태
Feels very overpriced for the rooms. Downtown ATL or not, it feels very cheap and under-kept for a Hyatt property. Room just had so many cleanliness flaws, scratches on almost ALL furniture, crooked tv, dirty windows, hard bed, small room…Feels kinda like I got robbed, should’ve been half the price I paid.
답변 제공: Customer Service 님, 2024년 3월 19일
Camryn, it's unfortunate to hear your remarks regarding your stay. It's of paramount importance that our guests find our accommodation worth their investment, so we regret any dissatisfaction. We're surprised by your comments on perceived cleanliness and maintenance issues. Your feedback will certainly be taken into consideration as we continually strive to improve. Should you decide to give us another chance, we assure you of our best efforts to enhance your experience.

6/10 - 괜찮아요

Janeze

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Janeze, your feedback with a neutral rating has been noted. We hope your experience was satisfactory and be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

6/10 - 괜찮아요

Ashanti

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Convenience
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ashanti, it seems you found the location of the hotel convenient. We appreciate your feedback and hope to offer you further convenience and comfort in your future visits. Thank you for sharing your experience.

10/10 - 훌륭해요

Ka'sha

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I haven't been at the Hyatt House in about 3 years and it still the same with the cleanliness and low noise level. Although it still need a little TLC and some renovation.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ka'sha, it's delightful to hear that you appreciated the consistent cleanliness and serene environment at Hyatt House Atlanta/Downtown. We always strive to maintain our standards and thank you for your insights about our continuous improvement. We appreciate your loyalty and can't wait for your next visit.

10/10 - 훌륭해요

Van Albert

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!!!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Van, it's wonderful to hear you had a pleasant stay at Hyatt House Atlanta/Downtown. We hope to see you again soon, providing the same great experience.

6/10 - 괜찮아요

Bettie

가족 여행
좋아요: 청결 상태
Very limited amenities
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Bettie, thank you for sharing your feedback. While our offerings may differ from other establishments, we strive to meet the expectations of each guest. We hope to have another opportunity to better serve you in the future.

10/10 - 훌륭해요

Nevada

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel definitely would stay there again
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Nevada, it's delightful to know you had a positive experience at Hyatt House Atlanta/Downtown. Your willingness to stay with us again is the highest compliment. We eagerly await the opportunity to welcome you back.

10/10 - 훌륭해요

Belinda

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was well kept clean
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Belinda, it's wonderful to hear that you found the Hyatt House Atlanta/Downtown to be meticulously maintained. That's an aspect we take great pride in. Thank you for sharing your positive feedback and we hope to welcome you back soon.

10/10 - 훌륭해요

Cathann 님, London

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Within walking distance to a lot of attractions. Good breakfast and clean facilities. Wifi worked great
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Cathann, we're thrilled to hear that you had an enjoyable stay at Hyatt House Atlanta/Downtown. It's wonderful to know that our convenient location, satisfying breakfast, impeccable cleanliness, and efficient Wi-Fi added to your positive experience. We appreciate your feedback and look forward to welcoming you back soon.

6/10 - 괜찮아요

christopher

2024년 3월에 1박 숙박함
답변 제공: Isaack 님, 2024년 3월 25일
Thank you for your feedback!

10/10 - 훌륭해요

Sarah

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Sarah, it's delightful to hear that you had an enjoyable experience at the Hyatt House Atlanta/Downtown. We take pride in providing our guests with memorable stays and it's wonderful to hear we could fulfill that for you. Come back soon!

10/10 - 훌륭해요

Truc Ly

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast options were great for the whole family.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Truc Ly, it's wonderful to hear that the Hyatt House Atlanta/Downtown provided a breakfast selection that was enjoyed by your entire family. We strive to cater to all our guests' preferences and are thrilled we met your expectations. Our team looks forward to welcoming you back in the near future.

10/10 - 훌륭해요

Kenneth

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern hotel with excellent amenities, prime location in ATL, clean, great staff, check in and out experience. Breakfast was included and convenient. Would stay again.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Kenneth, thank you for sharing your wonderful review. We're delighted you found Hyatt House Atlanta/Downtown's amenities, prime location, and cleanliness to your satisfaction. It's excellent to hear that our team and the check-in/out process added value to your experience, and the convenient inclusive breakfast met your needs. We can't wait to host you again in the future!

2/10 - 너무 별로예요

Angela

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Did not like this place at all
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Angela, your feedback is essential for us. We regret to hear that your experience didn't meet your expectations. Rest assured, our team is committed to improving the aspects you found less than satisfactory to ensure a better stay next time around.

6/10 - 괜찮아요

NANCY

출장 여행
좋아요: 숙박 시설 상태 및 시설
There is a mandatory $45 parking fee I was not aware of. The hotel and room were average, but the bathroom is small. I was looking forward to a hot shower after a long drive, so I was disappointed with very low water pressure and no 'hot' water, it was only warm.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Nancy, we appreciate your feedback and we're sorry to hear about your dissatisfaction with some aspects of your stay, specifically regarding the parking fees and the bathroom amenities. It's unfortunate the shower did not meet your expectations, we certainly aim to provide the best for our guests. Rest assured, we take these concerns seriously and will work diligently to improve these elements. We hope you'll consider giving us another opportunity to improve your impression of us in the future.

2/10 - 너무 별로예요

Britanny

가족 여행
별로예요: 편의 시설/서비스
You have to pay a additional 45$ to park at their hotel..Vallet very very rude.....When I showed up for reservations they didnt accept the card....you all already took the money off of my card.... I was almost abandon with no room in a city I know no one.... I drove 6 hours....I called in advance to make sur I was good and still was lied too.This totally ruined everything .... very scary experience 😳
2024년 2월에 1박 숙박함
답변 제공: Isaack 님, 2024년 3월 3일
Thank you for your feedback.

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really convenient, very nice for the price, staff was very helpful and attentive!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Joseph, it's splendid to know you found the Hyatt House Atlanta/Downtown convenient and pleased with the value for money. We appreciate your kind words about our helpful and attentive team members. We're looking forward to welcoming you back for another comfortable stay in the future.

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Great people, great breakfast.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Mark, it's a joy to read your feedback. We're thrilled to hear that you had a positive experience at the Hyatt House Atlanta/Downtown. Both the delightful meal and the warm-hearted team contributed to this, and they'll be delighted to hear your feedback. We eagerly look forward to welcoming you back in the future.

8/10 - 좋아요

laurence M Solacroup

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thanks for the 4/5 rating, Laurence!We're thrilled you enjoyed your time at Hyatt House Atlanta/Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

Jorge

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was good, cleanliness of the rooms was up to par. The only complain was the 45$ per night valet parking. Appart from that all other services where good
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Jorge, thank you for sharing your thoughts. At Hyatt House Atlanta/Downtown, we are delighted to know you appreciated our satisfying breakfast and spotless rooms. Your feedback regarding parking has been noted, and we always strive to provide value in all aspects. We're glad that you found the rest of our services up to mark. Looking forward to serving you in the future.

10/10 - 훌륭해요

Calvin

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great property
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Calvin, thank you for your feedback. We are thrilled to hear you enjoyed your time at Hyatt House Atlanta/Downtown. We pride ourselves in providing an exceptional experience for our guests. We look forward to your next visit.

10/10 - 훌륭해요

Hugo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Hugo, it's great to hear you had a positive experience at the Hyatt House Atlanta/Downtown. We truly appreciate your rating and look forward to hosting you again in the future.

10/10 - 훌륭해요

Denise

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The one bedroom suite resembles an apartment providing a separation of sleep, dinning, work & relaxation. The staff was awesome. Whenever in Atlanta, I would stay at this property again.
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Denise, it's wonderful to hear your praise for the residential-style suite at Hyatt House Atlanta/Downtown and the dedication of our team members. Knowing that you're eager to return warms our hearts. We are excitedly awaiting your future visits.

4/10 - 별로예요

Heather

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for sharing your feedback, Heather.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 - 좋아요

Chera 님, Sammamish

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager checked us in and it was seamless. When asked about local eating, he was able to make a good variety of restaurant recommendations. The room was very spacious. There were good options for breakfast but the hot food was slightly warm even out of the warmer. Great friendly service.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Chera, it's fantastic to hear how seamless your check-in at Hyatt House Atlanta/Downtown was and how our manager was able to assist with local dining suggestions. We're also glad that you appreciated the size of our rooms and the selection at breakfast. We take note of your feedback about the breakfast temperature for our continuous improvement. Your commendation of the friendly service is greatly appreciated by our team members. We hope to have the opportunity to serve you again.

4/10 - 별로예요

Paul

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property had no restaurant open breakfast was trash
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Paul, it's regrettable to hear of your dissatisfaction with the breakfast options and the unavailability of our restaurant during your stay. Ensuring many culinary options is important to us and we consistently strive to satisfy all dietary preferences. Nevertheless, your feedback is valuable, and it will be used to further enhance our food and dining services. We hope to give you a better experience in the future.