실내 수영장

라마다 바이 윈덤 알파레타/애틀랜타 노스 여행 후기

2.5 out of 5
라마다 바이 윈덤 알파레타/애틀랜타 노스
3020 Mansell Rd, GA Hwy 400 at Exit 8, Alpharetta, GA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 497개 이용 후기 중 156개" "
평점 8 - 좋아요. 497개 이용 후기 중 155개" "
평점 6 - 괜찮아요. 497개 이용 후기 중 81개" "
평점 4 - 별로예요. 497개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 497개 이용 후기 중 62개" "

7.8/10

청결 상태

7.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Livyn 님, CINCINNATI

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and cordial personnel
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Livyn,We are pleased to hear that our staff left such a positive impression on your stay. Our team strives to provide exceptional service to all our guests. Your kind words will be shared with them for their dedication. Thank you for sharing your experience with us.

6/10 - 괜찮아요

Daisy

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Daisy, We are sorry to see that your experience did not meet your expectations. Please feel free to reach out to us directly to provide more details about your stay so we can address any concerns you may have had. We value your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

Tavoris

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Customer service was poor
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Tavoris,We regret to hear about your experience and appreciate your feedback. Guest satisfaction is our priority, and we will address this matter with our team for improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Columbus

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Columbus,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 - 너무 별로예요

Tavoris

별로예요: 직원 및 서비스
They 100 dollar deposit which it didn’t say when I booked the room
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Tavoris, We apologize for any confusion regarding the deposit policy. We recommend reviewing our terms and conditions when booking for complete details on charges. Feel free to contact our management team for further assistance with your concerns.

2/10 - 너무 별로예요

Tasha 님, Ankeny

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do NOT book and pay in advance here. The hotel manager on staff was not at the desk at our arrival. The shower ceiling was moldy, sagging, and peeling. I have photos to add if possible. The room smelled like cigarettes. I asked for a crib as we were traveling from out of state with our 5 month old. The crib was not there when shown to our room. After seeing the mold and state of the place we decided not to stay. To even leave we had to wait over 5 min for the manager to respond to the bell we had to ring to get service at the front desk. Now they are refusing to refund us, despite us needing to find other accommodations. Don’t waste your time and money.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Tasha,We sincerely regret any inconvenience you faced during your recent stay. Your feedback is important, and we are actively addressing the issues you raised with our team to ensure a better experience for our guests.Regarding your refund request, we want to inform you that we have already processed the refund on our end. To expedite the resolution, we recommend reaching out to Expedia, as they were the entity responsible for processing the charge. They will be able to assist you in finalizing the refund process.We appreciate your understanding and cooperation in this matter. If you have any further questions or need assistance, feel free to reach out directly to our management team.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

mony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything super good
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello mony,Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience with us. We appreciate your kind words and hope to welcome you back again soon.

10/10 - 훌륭해요

Makeisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Makeisha,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience during your stay. We strive to provide exceptional service and a memorable stay for all our guests. We hope to welcome you back in the future for another outstanding stay.

2/10 - 너무 별로예요

Gibson

단체 여행
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Gibson, We apologize for any dissatisfaction during your stay. If you have any specific feedback or concerns, please contact us directly so we can address them. We value every guest's experience and would appreciate the opportunity to improve.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 1월 2일
Hello Jennifer,We are thrilled to hear that you had a wonderful stay at our hotel! It was our pleasure to serve you, and we appreciate your kind rating. We hope to welcome you back for another excellent experience in the future.

10/10 - 훌륭해요

Jennifer

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Jennifer,Thank you for choosing to stay at our hotel! We're thrilled to hear that you had a wonderful experience during your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

2/10 - 너무 별로예요

Shraddha

2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Shraddha, We're sorry to hear that your experience at our hotel was not up to your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We're always striving to improve and would love the opportunity to address any issues you may have encountered. Thank you for choosing to stay with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was clean and the room was well kept. It was a no frills type of place, but very comfortable and a really good mattress!! Nothing fancy, but also great affordable rates. If you're just looking for a good place to sleep, that's clean x quiet, and affordable, you might be in luck here.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Dear Guest,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our rooms to be clean and comfortable, and that you enjoyed the quality of our mattresses. Providing a relaxing and affordable experience is what we aim for, and we are glad to know that we met your expectations. We hope to welcome you back for another great stay in the future.

6/10 - 괜찮아요

Lyrae

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Lyrae, We're sorry to hear that your experience at our hotel wasn't completely satisfactory. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so we can address the issues and make improvements for our future guests. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Johnny

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good experience
2023년 12월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Johnny,Thank you for sharing your positive experience with us! We are delighted to hear that you had a good stay at our hotel. It was our pleasure to provide you with excellent service and make your visit enjoyable. We truly appreciate your kind words and hope to welcome you back again in the future.

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Jason,Thank you for sharing your feedback with us. We value the opinions of our guests, and we apologize if your experience did not meet your expectations. We strive to provide excellent service to all our guests, and we appreciate your rating, which will help us improve.

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Jason,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration for future improvements.

10/10 - 훌륭해요

D

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello D,Thank you for taking the time to share your experience with us. We're delighted to know that you had such an exceptional stay at our hotel. We strive to provide the highest level of service and comfort to our guests, and your positive feedback is greatly appreciated. We hope to welcome you back again in the future for another unforgettable stay.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Kevin,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a wonderful experience during your stay with us. We strive to provide exceptional service and a comfortable environment for all our guests. It would be our pleasure to welcome you back in the future for another excellent stay.

10/10 - 훌륭해요

CLIFTON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello CLIFTON,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back again soon.

10/10 - 훌륭해요

Hillary

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Hillary,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty motel level
Had to change rooms 2 times, that says it all. First 2 were smelly, dirty, and at 3am when I arrived to hotel it was not pleasant to deal with. The 3rd room I had to accept since I was tired. That room wasn’t great either. Slept a few hours and left the hotel. Will never be back.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Dear Guest, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was good , staff was nice and we had no issues .
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hi Denise,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Angela,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Michael

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The TV didn't work the free breakfast was horrible the pool was very cold for an indoor pool and the pool towels were not much bigger then hand towels the bath towels were not much bigger. The room was clean and the bed was comfortable
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Michael, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Elijah

2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Elijah, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Dorothy 님, Irmo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, clean, quiet, clean pool, convenient to the Cooler ice rink, and Walmart and restaurants both fast food and sit down restaurants. The only thing that was not good quality was the coffee and breakfast. There was however a Waffle House within walking distance.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Dorothy,Thank you for sharing this honest review and feedback about our breakfast and comments about our pool. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 - 좋아요

MaryJayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello MaryJayne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

MaryJayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello MaryJayne,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Tanore

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Tanore,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 - 너무 별로예요

Alexa

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
He could not pull up my reservation and I had to stay somewhere else
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Alexa,Thank you for sharing this honest review and feedback about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

Raju

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property is well located, plenty of parking, upkeep is average. Breakfast is below average. Friendly and helpful staff.
2023년 7월에 7박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Raju,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your insights regarding our parking. We hope to see you again in the future. Thank you for your valuable business.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Easy check-in and out. Room service was on top of cleaning and towels. Morning breakfast was stocked and well laid out for convenience.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Ronald,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and your insights regarding our towels. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

Michael

좋아요: 청결 상태
별로예요: 직원 및 서비스
The woman at the desk was short with me. Also, my key cards were not working. I will never stay here again
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Michael,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 - 훌륭해요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Amazingly comfortable stay and very polite staff.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 29일
Hi Sarah,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 - 훌륭해요

Solomon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 Stars. Highly Recommend Staying Here.
Room was clean and staff was super friendly and helpful. Will stay here again.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Solomon,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 - 좋아요

tanwirul

좋아요: 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello tanwirul,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
U.S.A. Roadtrip
This was a great place to stay. It was comfortable, staff was friendly, and at a good location
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hi Charles,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

6/10 - 괜찮아요

Hugh

좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Hugh, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Sahil

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Sahil, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

LV

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello LV,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 2일
Hello Steven,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스
Nice
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Kristen,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need more selections for breakfast
Liked the room… nice, quiet, comfortable. However, didn’t like the breakfast area… it was just too small. Also, didn’t have enough selections for breakfast. Need more waffle makers (and pancake makers) since there was a line of like 10 people waiting to use it in a tiny room. Need to have more fruits selections than just mandarin oranges or tangerines. There were only 4 choc chip muffins left. Was able to only get a cup of coffee because they ran out and didn’t refill.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Dear Guest,Thank you for taking the time to share your comments regarding our area as well as our breakfast. We hope to see you again in the future. Thank you for your valuable business.

8/10 - 좋아요

Joel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager, Mr. Patel, was very friendly and helpful.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hi Joel,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 - 좋아요

Christen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Christen,Thank you for taking the time to share your comments regarding our hotel. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: N 님, 2023년 5월 9일
Thank you for the review

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was kind, very helpful and always available. Lampshade had been hastily repaired and fell when the lamp was moved. Otherwise the room and hotel were clean and comfortable.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 30일
Dear Guest,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff and your insights regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

REGINALD

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 2일
Hello REGINALD,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Laura

2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 1일
Hello Laura,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.