Dear Luis Gonzaga, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We will evaluate the instances you mentioned regarding the amenities and breakfast, as we are committed to offering exceptional service for our guests. It was such a joy to be included in your travel plans, and we look forward to seeing you soon at Extended Stay America.Sincerely,Hotel Management

Dear Rohan, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our apologies for any concerns you had with certain individuals outside our hotel. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the city.Sincerely,Hotel Management

Dear Francis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear bryson, Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the inconvenience faced during the check-in and for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your patience and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management

Dear Tasia, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for your patience, and we hope you will allow us to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management

Dear Michael, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Stephanie, Thank you for providing feedback, and we are sorry for the experience you had with your children on arrival. We care about delivering excellent service and ensuring the comfort of our guests. Your remarks are shared with our team. Our front desk team can always help you have the most comfortable stay. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Anand, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management

Dear glendaisha, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and the pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Once again, we are sorry for letting you down. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Jose, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Javlonbek, Thank you for staying with us at Extended Stay America. We greatly appreciate your kind words and are thrilled you enjoyed your time with us. Our team strives to exceed our guests' expectations and provide a comfortable and clean environment for a relaxing stay. Your positive feedback is truly rewarding and makes our efforts worthwhile! Thank you for being our guest, and we look forward to welcoming you back when you are in the area again.Sincerely,Hotel Management

Dear Katrina, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Samuel, Thank you for evaluating your stay with us. We apologize for the inconvenience and frustration you experienced upon your arrival at our hotel. We understand the importance of prompt and attentive service and regret that we fell short in this instance. We apologize for any confusion regarding a refund and recommend contacting the third-party booking site through which you made your reservation for further assistance. We apologize for the lack of communication and information provided to you during this situation. We will investigate the matter and take steps to ensure that our staff is better equipped to handle similar situations in the future. We hope to accommodate you again and replace this experience with a more positive memory.Sincerely,Hotel Management

Dear Daphne, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Michael, Thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary to better serve you in the future. If you wish to discuss any of your concerns further, please do not hesitate to reach out to us directly. Your feedback is important to us, and we will use it to improve our services as we advance. Sincerely, Hotel Management

Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

Dear Vishwas, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Frankie, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Tamika, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Joshua, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management