Staying at this hotel was a complete inconvenience and disgusting mess. We arrived, checked in, but the elevators smelt of raid like they had smudged it on the walls. You could tell that they tried to do some renovation, but the hotel was still nasty on the inside. When we got to our room, we were there for an hour before we started to see roaches at the door. We immediately checked out and requested a full refund, but was told we would get one, but then turned around and denied the request because we booked through a third-party company. The third-party company reached out and tried to get us a refund, but the manager Al denied such. This was a big inconvenience to get up in the middle of the night, and have to find somewhere else to stay because of a hotel being infested with roaches! I plan to go to corporate of Wingate by Wyndham, because these people were very rude to us, and kept lying to us about the refund process. I will never stay in a room that is infested with roaches. And neither should you all.