This property looked beautiful from the pictures posted online. It is not, it is old and not maintained. I had requested 2 rooms close or adjoing at reservation and had been asked to call the morning of by your manager, Jennifer. I did as requested. Upon check in, I get a snarky comment from your desk staff member that "oh, yeah, we've ALL talked to you". Several of the elevators did not work. We had to wait for 5-8 minutes just to get an elevator. Once we took the stairs down to avoid the elevators since we were only on the 9th floor. There was trash and broken liquor bottles in the stairwell. Rooms had very poor lighting. I had dropped my charging cord behind the table and was disgusted by the amount of dust and grime when I reached down to get it. There was a huge hairball in the shower. To top it off, when we left after checking out, our truck had been hit in the parking garage. I guess the old saying, "you get what you pay for", is correct in this case.