로비

컴포트 인 오펠리카 여행 후기

2.5 out of 5
컴포트 인 오펠리카
811 Fox Run Pkwy, Opelika, AL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 591개 이용 후기 중 272개" "
평점 8 - 좋아요. 591개 이용 후기 중 176개" "
평점 6 - 괜찮아요. 591개 이용 후기 중 78개" "
평점 4 - 별로예요. 591개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 591개 이용 후기 중 29개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

HOJIN

2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello HOJIN,Thank you for your amazing rating! We are thrilled to hear that you had such a fantastic experience with us. We hope to welcome you back soon for another outstanding stay!

10/10 - 훌륭해요

Sheminka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will stay here every time
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Sheminka,We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back in the future. Your satisfaction is our top priority.

4/10 - 별로예요

Shannon

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay at Comfort hotels often and this was a terrible disappointment. The couch in our room was absolutely filthy, the exhaust fan in the bathroom was hanging like it was going to fall at any second, the room overall felt cringy. The person working at the front desk could not even stand up and greet us. Will not be staying there again.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Shannon,We are disappointed to hear about your recent experience at our hotel. Our housekeeping team has been informed to ensure the cleanliness standards are met. Additionally, maintenance will address the issues you mentioned to prevent any future inconvenience for our guests. We appreciate your feedback and will use it to improve our services.

10/10 - 훌륭해요

Ginger

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly. The location was great.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Ginger,We appreciate your kind words about our friendly staff and convenient location. It's wonderful to hear you enjoyed your stay with us. Thank you for taking the time to share your feedback.

4/10 - 별로예요

Jessica Lynne

가족 여행
별로예요: 숙박 시설 상태 및 시설
Room was very old. Carpet wasn’t vacuumed around bed, hair in shower. Couldn’t get towels - front desk literally told us they had no more after no one came in to clean our room or replace towels. Definitely would not stay there again.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Jessica Lynne, We regret to learn of the concerns you encountered during your recent stay. Your feedback has been duly noted and will be shared with the appropriate departments for their review and attention. We always strive to provide a comfortable and clean environment for our guests. Your comments are valuable to us as we work towards improving our services.

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean and friendly
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Joseph,We're delighted to hear you found our hotel clean and the staff friendly. Guest satisfaction is our top priority. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team.

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place , breakfast need to make eggs with out cheese for dairy intolerance
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Carolina,We appreciate your feedback on our breakfast options and will share this with our team for future enhancements. Your dietary needs are important to us, and we recommend contacting management directly for any special requests during your next stay. Thank you for choosing our hotel for your visit.

10/10 - 훌륭해요

Kaeleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Kaeleen,We are glad to hear that you enjoyed your stay with us. Our team always strives to provide a pleasant experience for all our guests. Your feedback is greatly appreciated, thank you for sharing your experience with us.

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our 1 night stay was fine. Bed was comfortable and clean, which is the main thing. They did have a remote control that was easy to clean with a disinfecting wipe, but they didn't provide the wipe, I happened to have one. The breakfast was pretty basic. Frozen pre-made omlets, instant oatmeal packets and a waffle maker. No toppings available. It was rught off the interstate that we needed though, so overall ok.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Scott,Thank you for sharing your feedback with us. We're glad to hear you found the bed comfortable and clean during your stay. We appreciate your observations regarding the amenities provided, and we will take them into consideration for future improvements. We hope you had a pleasant journey on the interstate and look forward to any future visits you may have with us.

10/10 - 훌륭해요

Tammie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall stay was awesome. Staff was friendly and very helpful.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Tammie,We are delighted to hear that you had an awesome stay with us and found our staff friendly and helpful. It was a pleasure having you as our guest. Should you have any future concerns or feedback, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Sandra

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was clean and comfortable. Couple of lamps didn't work but other than that it was a goid experience
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Sandra,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We appreciate your kind words about the cleanliness and comfort of your room. We apologize for any inconvenience caused by the lamps not working and appreciate you bringing that to our attention. Our maintenance team will address this issue promptly. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 - 괜찮아요

Jim

연인과의 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Mold. No Extra Pillows, even when property wasn’t fully book.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Jim, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience caused by the issue you encountered. We have taken note of your concerns and will address them with our team to ensure improved guest experiences going forward. Please feel free to reach out to our management directly so they can personally assist you.

10/10 - 훌륭해요

Thomas 님, Fayetteville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Thomas,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 - 훌륭해요

Arianne

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Arianne,We're thrilled to hear that you had an excellent stay with us! If there's anything else we can do to make your next visit even better, please let us know. We can't wait to welcome you back!

8/10 - 좋아요

Janis

좋아요: 편의 시설/서비스
Staff was very friendly and bed was very comfy!! I will return if in area
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Janis, Thank you for your kind words! We're delighted to hear that our friendly staff and cozy beds made your stay enjoyable. We look forward to welcoming you back should you find yourself in the area again.

8/10 - 좋아요

Caleb

출장 여행
좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Caleb,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience. Should you have any further feedback or suggestions, please feel free to reach out to our team directly. We hope to welcome you back in the future for another great stay.

8/10 - 좋아요

Amanda

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Will do in a pinch.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Amanda,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. It is through feedback like yours that we can continue to improve our services for future guests. We encourage you to reach out to our management directly so that they can address your concerns personally. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet and warm. The cheerful employees day and night. My stay was perfect.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Albert,Thank you for sharing your positive experience with us! We greatly appreciate your kind words about our clean, quiet, and warm hotel. Our dedicated team works hard to ensure our guests have a perfect stay. We hope to welcome you back soon for another outstanding visit!

8/10 - 좋아요

Brenda

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
When someone stays there towels & wash cloths should be changed & provided daily! My bed was only made because I had to ask. What type of service is this when you know I am here for a week? I leave by 9:30 am to return by 6:00 pm to dirty towels & an unmade bed…..Then when go ask for towels you don’t have any, unacceptable!
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Brenda, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We kindly request guests to inform us if they require daily towel and bed linen change, as part of our sustainability efforts. We regret if this was not communicated clearly during your check-in. Your feedback is important to us and will be shared with our team for review. We appreciate your understanding regarding the towel availability and apologize for any disappointment caused.

10/10 - 훌륭해요

Dale

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly and courteous
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Dale,Thank you for your feedback! We are delighted to hear that our staff was friendly and courteous throughout your stay. Our team takes great pride in providing excellent service to our guests. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Joan,Thank you so much for your fantastic review! We are thrilled to hear that you had such a remarkable experience with us. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Natasa

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had never left a negative review before as I always try to think of something positive .this is not a hotel. Not even a motel. Gross in every shape and form. I just wanted to cry and couldn't wait to go home. Mold in the room and bathroom, price per night more expensive than if you were at the 4star all exclusive resort. No hot water to shower, toilet probably never cleaned. They cannot print a receipt as printer is not working and do not know how to email a PDF. Ridiculous and disgusting. Do not stay here. I would rather spend a night in my car than here ever again.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Natasa, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We will address the issues mentioned to improve our services. If you have any further concerns, please feel free to reach out to our customer service team.

2/10 - 너무 별로예요

Jona

Water did not work in the room and they did not repair it for 36 of our 48 hour stay. Refused any compensation.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Jona, We apologize for the inconvenience you experienced with the water in your room. Please provide us with your booking details so we can investigate this matter further and assist you accordingly.

6/10 - 괜찮아요

Angel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The lady who checked us in was overwhelmed and was not very inviting. There was no hot water and we had to shower in cold water.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Angel, I apologize for the inconvenience caused during check-in. We understand the importance of a warm welcome and we will address the issue with our staff. We apologize for the lack of hot water and will ensure it is fixed promptly.

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk check in was easy and the attendant was very friendly.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Debra,Thank you for your kind words! We strive to provide a seamless and welcoming check-in experience for all our guests. We hope to welcome you back soon!

6/10 - 괜찮아요

tim

Mattress was worn out
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello tim, We apologize for any inconvenience caused. Please rest assured that we will look into the matter and address it accordingly. Thank you for bringing this to our attention.

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff are very friendly. Breakfast had a wonderful selection.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Angela,Thank you for your kind words! We're delighted to hear that our staff and breakfast met your expectations. We hope to welcome you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful!
Traveling so my fur baby could be seen at the Neurology department at Auburn University. Everyone was so kind and courteous! The room was great!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Dear Guest,Thank you for choosing our hotel for your stay near Auburn University. We're glad to hear that you found our staff kind and courteous, and that you enjoyed your room. We hope your fur baby is doing well!

10/10 - 훌륭해요

thomas

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello thomas,Thank you for your excellent rating! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon!

4/10 - 별로예요

James

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
You guys are not interested in the truth. Just survey assessments. Nevertheless, I will not staying with you no longer.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello James, We appreciate your feedback and apologize for any misunderstandings. We value honesty and strive to improve our services. Please let us know if there's anything specific we can do to address your concerns.

2/10 - 너무 별로예요

Wayne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a Good Stay
Front desk person was the worst as he was, unfriendly, was short with several guests. Room was unclean as the was someone’s hair stuck to the shower wall (see picture). The air conditioner made terrible noises as it cycled off and on. You can hear other guests yelling and laughing through the room walls. For the price I paid I would have expected cleaner and more professionalism from the staff.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Wayne, We apologize for the inconvenience caused during your stay. Our team will address all the issues mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Stephen

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Stephen, Thank you for your feedback. We are sorry to hear that your experience was not up to your expectations. Please let us know how we can improve your next stay.

8/10 - 좋아요

Jenny

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Jenny,Thank you for your positive rating! We're delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon.

8/10 - 좋아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a one night stay, it was convenient for our trip. It was in a state of updating.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Terry,Thank you for choosing our hotel for your trip. We appreciate your understanding as we continue to improve our facilities. We hope you had a pleasant stay overall.

8/10 - 좋아요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Front desk staff was fantastic. Breakfast was great. The property itself is in need of several repairs. It felt dated and rundown.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello April,Thank you for your feedback! We appreciate your compliments about our staff and breakfast. We apologize for any inconvenience caused by the need for repairs and assure you that we're working towards making necessary updates to enhance our guests' experience.

6/10 - 괜찮아요

ASHLEY 님, Plainfield

좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello ASHLEY, Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your thoughts and will work to continually improve our services.

8/10 - 좋아요

Jenny

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Jenny,Thank you for your positive rating! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can do to make your next visit even better, please let us know. We hope to welcome you back soon!

6/10 - 괜찮아요

Claude

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Claude, Thank you for your feedback! We appreciate your honesty and we will work to make improvements based on your review.

8/10 - 좋아요

Elisa

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Elisa,Thank you for your positive review! We're glad you had a great experience at our hotel. We hope to welcome you again soon.

10/10 - 훌륭해요

Teresa

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Teresa,Thank you for your excellent rating! We are delighted to know that you had a great experience with us. We hope to welcome you back soon for another enjoyable stay.

6/10 - 괜찮아요

Debra

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Debra,Thank you so much for your incredibly positive rating! We're thrilled that you enjoyed your stay with us and hope to welcome you back soon.

6/10 - 괜찮아요

Kent

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Kent, Thank you for your feedback. We appreciate your honesty and apologize for any inconvenience you may have experienced during your stay. We strive to provide the best service possible and will address your concerns to ensure a better experience in the future.

10/10 - 훌륭해요

Matt

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Matt,Thank you for giving us a perfect rating! We are thrilled that you had such a great experience at our hotel. We look forward to welcoming you back in the future.

8/10 - 좋아요

Gary w

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A staff was great and rooms were clean
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Gary w,Thank you for your positive feedback about our staff and clean rooms! We strive to provide excellent service to all our guests.

8/10 - 좋아요

Kathy

좋아요: 청결 상태, 직원 및 서비스
Our air conditioner did not work .
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Kathy,I sincerely apologize for the inconvenience caused by the non-functioning air conditioner. Our maintenance team has been alerted and will rectify the issue promptly. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Susan, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further improvement.

2/10 - 너무 별로예요

Corrida

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Corrida, We are sorry to hear that you were not satisfied with your recent stay. Please let us know the specific issues you encountered so that we can address them accordingly.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The property was great for the price. The AC didnt work properly in our room and sleeping was hit or miss.
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Mary,I'm sorry to hear about the issue with the AC in your room. Our maintenance team will be notified and will address this immediately. Thank you for bringing it to our attention.

10/10 - 훌륭해요

Donna

2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Donna,Thank you for the perfect rating! We're thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

David

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting room.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello David, We apologize for the inconvenience caused and we assure you that we will address this issue immediately.