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햄프턴 인 & 스위트 피닉스 시티 - 콜럼버스 에어리어 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 피닉스 시티 - 콜럼버스 에어리어
620 Martin Luther King Jr Pkwy, Phenix City, AL

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 905개 이용 후기 중 597개" "
평점 8 - 좋아요. 905개 이용 후기 중 210개" "
평점 6 - 괜찮아요. 905개 이용 후기 중 50개" "
평점 4 - 별로예요. 905개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 905개 이용 후기 중 21개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

David 님, Uniontown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Immaculant property and room. Staff were friendly, knowledgeable and genuine. Totally recommend this hotel.
2024년 4월에 1박 숙박함
답변 제공: AL 님, 2024년 4월 9일
Wonderful - Thank you so much for your positive comments. We hope to see you again soon!

8/10 - 좋아요

Meg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: AL 님, 2024년 3월 22일
Thank you for the positive feedback - we hope to see you again soon.

8/10 - 좋아요

Isphara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our one night stay was pleasant!
2024년 2월에 1박 숙박함
답변 제공: AL 님, 2024년 3월 1일
Thank you for the positive comment - we hope to see you again soon!

10/10 - 훌륭해요

Lynne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Updated and clean. Front desk “blessed my heart” multiple times during my check-in. Walmart is about 2.5 miles away. Tricky entrance, but you get used to it. Great breakfast! Huge room for our family of 5- We booked the suite. Showers have good water pressure and shampoo, conditioner, body wash, and body lotion that smell super!
2024년 2월에 2박 숙박함
답변 제공: AL 님, 2024년 3월 1일
Thank you so much! We love a HAPPY guest and hope to see you again soon!

10/10 - 훌륭해요

Margaret

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice tv, refrigerator and microwave set up.
2024년 2월에 3박 숙박함
답변 제공: AL 님, 2024년 3월 1일
Thank you so much. We love a HAPPY guest and hope to see you again soon!

4/10 - 별로예요

Kevin

연인과의 여행
Bathroom was dirty. Dirty corner and an old wash cloth. Ice machine broke on our floor. System to get on WiFi sucked.
2024년 1월에 1박 숙박함
답변 제공: AL 님, 2024년 1월 22일
Dear Kevin - Please accept our apologies for the issues you experienced during your stay. Please know that each one is being address with the hotel management team to ensure this does not happen again.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good hotel…
Stayed here for two nights and it was not good. The bathrooms were not cleaned and breakfast was not served. The individuals working on the front desk were a little careless when I told them about these issues.
2024년 1월에 2박 숙박함
답변 제공: AL 님, 2024년 1월 22일
I am sorry that you experienced issues while at this hotel. Please know that each issue is being addressed with the hotel management team to unsure this does not happen in the future.

10/10 - 훌륭해요

Stephanie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: AL 님, 2024년 1월 9일
Thank you for the positive feedback. We look forward to seeing you again soon!

10/10 - 훌륭해요

Eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
We have family in the area and visit 2-3 times a year and always stay here. What I love about our stays is the consistancy of service and cleanliness. The breakfast is ALWAYS tasty and the area is impecably clean. The Manager of this location, Amy, is personable AND works hard to insure your stay is comfortable.
2023년 12월에 3박 숙박함
답변 제공: AL 님, 2024년 1월 2일
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Freddie

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: al 님, 2024년 1월 2일
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 - 너무 별로예요

PAWEL

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very dirty, floor were not cleaned in the lobby, elevator and bathroom floors inside the room. Dirt and dust everywhere. toiletries were not replenished, most of the staff in the bathroom was half full and used by previous guest. I asked for room service such as fresh towel, box of tissue and toilet paper and never received it. Breakfast area was not clean, food options were limited and not very tasteful. Would not recommend this hotel brand. I will never use or stay at this hotel brand again. Terrible experience
2023년 12월에 2박 숙박함
답변 제공: AL 님, 2023년 12월 19일
I am so very sorry you were not happy with your stay. I have addressed this issue with my management staff.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely helpful and friendly hotel staff. Clean facility.
2023년 12월에 3박 숙박함
답변 제공: AL 님, 2023년 12월 19일
Thank you so much for your kind comments. We hope to see you again soon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: AL 님, 2023년 12월 18일
Thank you for your positive feedback! We hope to see you again soon!

8/10 - 좋아요

Dorinda

2023년 11월에 2박 숙박함
답변 제공: AL 님, 2023년 12월 18일
Thank you for your feedback - If there are any concerns you would like to address, please reach out. Thank you.

10/10 - 훌륭해요

Katherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice. Excellent breakfast
2023년 11월에 2박 숙박함
답변 제공: AL 님, 2023년 12월 18일
Thank you for your positive feedback and comments! We hope to see you again soon.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: AL 님, 2023년 11월 21일
Thank you for a great score! We hope to see you again soon!

8/10 - 좋아요

Sondra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are dog friendly
2023년 11월에 2박 숙박함
답변 제공: AL 님, 2023년 11월 21일
Yes, we are! and we hope to see you again soon! Thank you!

10/10 - 훌륭해요

William

2023년 11월에 1박 숙박함
답변 제공: AL 님, 2023년 12월 18일
Thank you for your feedback and positive score. We hope to see you again soon.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I arrived late in the evening and I was pleasantly surprised with the accommodations. The room was clean and neat, the staff was pleasant and it was quiet. Phenix City isn’t a particularly safe area and it takes a couple of weird turns to arrive at the property. But for a single night, I wouldn’t hesitate to stay here again.
2023년 10월에 1박 숙박함
답변 제공: AL 님, 2023년 10월 30일
Thank you for the kind comments and positive feedback! We hope to see you again soon!!

4/10 - 별로예요

DOLORES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I thought it was a great room and I got a great nights sleep the first night, but the second night there was a team of girls there, and they just would not be quiet until after 1 o'clock. I tried to phone down to the desk my phone didn't work in the room so I use my cell phone to get somebody to come up as really disappointing and spending and take care of the girls softball teams fighting in the hall. I spent all that money and not being able to sleep was very maddening.
2023년 10월에 2박 숙박함
답변 제공: AL 님, 2023년 10월 23일
Please accept our apologies for your unsatisfactory stay. We are always looking for ways to improve our guest experience and your comments will help. If there is anything else I can do for you at this time, please reach out to the hotel directly.

6/10 - 괜찮아요

Jerry

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The front doors sound like the might fall off the rails when you walk into the lobby. Not a good intro. Staff attitude is that we will sort of ignore you unless you demand attention as opposed to our 3 day stay in the Winfield, AL Hampton Inn where every staff person greeted you when they saw you.
2023년 10월에 1박 숙박함
답변 제공: AL 님, 2023년 10월 23일
Please accept our apologies for your unsatisfactory stay. We always use comments to improve our guest experience. If there is anything else you would like to share, please contact the hotel directly.

10/10 - 훌륭해요

robert

2023년 9월에 1박 숙박함
답변 제공: AL 님, 2023년 10월 10일
Thank you so much for your positive review. We hope to see you again soon!

8/10 - 좋아요

Amanda

가족 여행
좋아요: 직원 및 서비스
The good and not so good…
Front desk staff was great. Friendly and very helpful. Did not get housekeeping service daily which I did not like. Asked for it at noon but staff had already gone for the day! Trash cans were full, ran out of toilet paper. Was able to get clean towels at front desk. Room was pretty clean on arrival. Hotel is older but fairly well maintained. Bedding was in need of updating/replacing but beds were comfortable. Breakfast was great.
2023년 9월에 2박 숙박함
답변 제공: Al 님, 2023년 9월 25일
Thank you for your feedback - we hope to see you again soon.

2/10 - 너무 별로예요

JASON

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: AL 님, 2023년 9월 7일
Thank you for your feedback - Im sorry your stay was terrible. If you would like to provide additional detail so that we can make improvements, please feel free to contact me.

6/10 - 괜찮아요

charles

2023년 9월에 1박 숙박함
답변 제공: AL 님, 2023년 9월 6일
Thank you for your feedback. Im sorry you were not happy with your stay.

10/10 - 훌륭해요

Quanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: AL 님, 2023년 9월 2일
Thank you for the great feedback! Hope to see you again soon!

10/10 - 훌륭해요

Arun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All was good
2023년 8월에 1박 숙박함
답변 제공: AL 님, 2023년 9월 2일
Thank you for the great feedback. We hope to see you again soon.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: AL 님, 2023년 8월 14일
Thank you for your review - we hope to see you again soon!

8/10 - 좋아요

jamie

2023년 8월에 1박 숙박함
답변 제공: AL 님, 2023년 8월 10일
Thank you for your feedback. We hope to see you again soon!

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a good stay. staff was attentive and rooms were clean.
2023년 7월에 1박 숙박함
답변 제공: al 님, 2023년 7월 31일
Thank you for your kind feedback. We hope to see you again!

10/10 - 훌륭해요

Daniel

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One bed in our room has a coffee stain on the sheets.
2023년 7월에 1박 숙박함
답변 제공: al 님, 2023년 7월 31일
We apologize for that! We strive to have every room be completely clean for our guests. We hope you will accept our apologies and give us a try again in the future.

8/10 - 좋아요

dede

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good descent hotel with nice breakfast
2023년 7월에 1박 숙박함
답변 제공: AL 님, 2023년 7월 26일
Thank you for your positive feedback and comments! We hope to see you again soon!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: AL 님, 2023년 7월 26일
Thank you for your positive feedback and comments! We hope to see you again soon!

6/10 - 괜찮아요

실제 이용하신 고객

Disappointed with the room we were given. Noisy.
2023년 7월에 1박 숙박함
답변 제공: AL 님, 2023년 7월 24일
I am sorry to hear you were not happy with your guest room. Perhaps a room away from the elevator or on the backside of the hotel might do better for you next time. Please feel free to mention this to one of our front desk agents. They are here to help! Thank you!

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean and staff was very knowledgeable about the area. I enjoyed my stay!
2023년 7월에 2박 숙박함
답변 제공: AL 님, 2023년 7월 18일
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Lisa

2023년 7월에 1박 숙박함
답변 제공: AL 님, 2023년 8월 5일
Thank you so much for your positive review - we hope to see you again!

10/10 - 훌륭해요

Vanessa

2023년 7월에 2박 숙박함
답변 제공: AL 님, 2023년 7월 24일
Thank you for your positive feedback - we hope to see you again soon!

10/10 - 훌륭해요

Maxwell

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and service. Clean.
2023년 6월에 2박 숙박함
답변 제공: AL 님, 2023년 6월 21일
Thank you for your kind feedback! We hope to see you again soon!

10/10 - 훌륭해요

Lyubov

2023년 6월에 1박 숙박함
답변 제공: AL 님, 2023년 7월 11일
We thank you so much and hope to see you again soon!

10/10 - 훌륭해요

Dennis

2023년 6월에 1박 숙박함
답변 제공: AL 님, 2023년 7월 11일
We thank you so much and hope to see you again soon!

10/10 - 훌륭해요

Mary Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: AL 님, 2023년 6월 12일
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!

10/10 - 훌륭해요

Shelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel stay at Hampton Inn & Suites
Everyone that worked at the hotel was so nice. Clean Hotel Room, Breakfast was excellent, never low on food.
2023년 6월에 1박 숙박함
답변 제공: AL 님, 2023년 6월 7일
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very well maintained.The staff was very nice and took care of all our needs.The whole place was the cleanest place that we have ever stayed at. Our stay was very enjoyable thanks so much.
2023년 6월에 2박 숙박함
답변 제공: AL 님, 2023년 6월 5일
Thank you so much for your kind feedback. We hope to see you again soon!

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was convenient to the route we needed to travel, hospitality was great and the room was comfortable. What I did not like were the eggs at breakfast. They were overcooked. That is only a minor complaint and the other choices were great. Will stay at this property again if the opportunity presents.
2023년 5월에 1박 숙박함
답변 제공: AL 님, 2023년 5월 24일
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!

8/10 - 좋아요

otis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 5월에 1박 숙박함
답변 제공: AL 님, 2023년 5월 24일
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and our room was clean and fresh
2023년 5월에 1박 숙박함
답변 제공: AL 님, 2023년 5월 11일
Thank you for your kind review! We hope to see you again soon.

4/10 - 별로예요

Robin

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
This Hampton Inn location is on my usual travel route, so I was glad to find front row parking & online availability. Upon entering the lobby, I was greeted with a sign indicating that the front desk attendant was in the restroom & would return momentarily. “Momentarily’ turned into 20 minutes, so I called Hampton Inn, hoping to gain someone’s attention with a ringing phone at 2 a.m. The booking service was able to call the front desk & immediately produce the night attendant who promptly stated that the hotel was completely full, but that wasn’t accurate info, as there was plenty of vacancy so I simply booked online in front of him & gave him my itinerary #. After I booked online, the attendant stated that he felt bad because I’d taken the last room, which was intended for someone else. However, there was still plenty of online availability, especially @ 2 a.m., so I encouraged him to tell guests to book there. Online was easy, but getting the attendant present for access was difficult. I assume the sign posted at the front desk was to dissuade travelers from staying for whatever reason. I stood in front of the desk’s overhead camera, so I hope management will verify this review. I stopped @Hampton Inn for sleep, not to wait an excessive time for misinformation. The room was fine, except for the bath, which had multiple hairs present on the toilet & shower. This experience wasn’t favorable & it happened at another Hampton Inn the next night. What’s going on?
2023년 5월에 1박 숙박함
답변 제공: Amy 님, 2023년 5월 4일
Good day! Thank you for your review and comments provided regarding the issues you experienced at check-in. Please accept our apologies and know that it has been addressed with our team.

10/10 - 훌륭해요

Angela

2023년 3월에 2박 숙박함
답변 제공: Amy 님, 2023년 4월 3일
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again soon.

8/10 - 좋아요

Carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Servicing the rooms
2023년 2월에 5박 숙박함

10/10 - 훌륭해요

Vera

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and comfortable
2023년 1월에 2박 숙박함
답변 제공: AL 님, 2023년 1월 19일
Thank you for staying - we hope to see you again soon!