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인타운 스위트 익스텐디드 스테이 오번 앨라배마 - 오번 유니버시티 여행 후기

2 out of 5
인타운 스위트 익스텐디드 스테이 오번 앨라배마 - 오번 유니버시티
1188 Commerce Dr, Auburn, AL

이용 후기

6.8
평점 10 - 훌륭해요. 272개 이용 후기 중 65개" "
평점 8 - 좋아요. 272개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 272개 이용 후기 중 64개" "
평점 4 - 별로예요. 272개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 272개 이용 후기 중 41개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoy your stay!
Well kept hotel. Friendly desk help, super clean room and facilities.
2023년 1월에 11박 숙박함

10/10 - 훌륭해요

Eliana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
InTown Suites is a quiet and nice place to stay. The Staff is friendly and the room is clean and cozy. This place is highly recommended.
2022년 8월에 7박 숙박함

6/10 - 괜찮아요

Maisha

가족 여행
별로예요: 편의 시설/서비스
Our reservation had to be changed due to a maintenance issue. So our party of 4 had to move to a single bed room. They did call ahead of time and let us know. The guy that checked us in was very nice and helpful with the room change. We checked in on Saturday and that was the last time we saw the office open. Only 1 roll of toilet paper and 2 sets of towels in the room. You better ask for extra at check-in. Office was closed but a staff member was present the next day. She told us we were unable to get any extra towels or tissue while the office was closed. Other than that it was a decent stay for a last minute trip.
2022년 4월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 7박 숙박함

4/10 - 별로예요

Helen

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Check in was messed up. Charged twice for a one night stay. Room was not clean. Looked like there had been an animal in the room prior to our stay and there were fur balls everywhere.
2021년 4월에 1박 숙박함

6/10 - 괜찮아요

Rodolfo

2020년 7월에 14박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
UPSET CUSTOMER
I had to cancel my reservation because i received information from my family in California, my mother got sick and i had to return to California. I wasn't given any assistance with the daily rate i was charged. I was charged $298. I felt it should have been lowered due to circumstances.
2020년 8월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room needs to remodel, and not patched up. I would never stay at that location.
2020년 6월에 8박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean, reasonable priced lodging for extended stays. You get pretty much exactly what they advertise.
2020년 2월에 7박 숙박함

10/10 - 훌륭해요

Dorcey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Jimmy 님, 2019년 11월 14일
Thank you for your feed back. We look forward to seeing you again. Thank You

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: Jimmy 님, 2019년 11월 14일
Thank you for your review. We will handle any inconvenience that you may have had. We look forward to seeing you again. Thank You

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was ordinary. Pleasant environment. Outside was clean. Neighborhood was mainly other businesses.
2019년 11월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 14일
Thank You for your feed back. We look forward to seeing you again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was more convenient than a hotel. Park at your door, two full rooms, full kitchen, full bath, room to move around, unlike a cramped hotel room. I'll use them again. Reasonable rates, too! Plus, they have a nice pool.
2019년 9월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 9일
Thank You. Jimmy Moss

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 9일
Thank You. Jimmy Moss

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was clean and good. The staff was so kind and helpful. The only thing i would mention is that it’s a little dated and i thought it odd that they don’t come in til 11am on Sunday. No one was there to check us out; we just put keys under the door.
2019년 9월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 15일
Thank You for the review. We are working on to update our rooms. We look forward to seeing you in the future.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff at the front desk was very nice and helpful. The cleaning staff could do a much better job, the rooms were filthy
2019년 8월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 14일
Thank You for your feed back.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 15일
Sorry for the bad visit. We will fix the situations here. Hope to see you in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and within walking distance of several restaurants.
2019년 7월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 14일
Thank You for your feed back we look forward to seeing you again.

10/10 - 훌륭해요

KENNETH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gotta Move to a more comprable hotel....
Always an enjoyable experience. The only unsatisfactory Items are that I can't redeem my Hotel.com rewards at the In Town Suites, and the price seems to have gone up to the point where I can stay at a comparable hotel so much cheaper, that the price difference basically earns me 2 free nights for every 7 days I stay, booking outside of Hotels.com.....
2019년 6월에 7박 숙박함
답변 제공: JImmy 님, 2019년 11월 15일
Thank you for your review. we look forward to seeing you again.

10/10 - 훌륭해요

KENNETH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 7박 숙박함
답변 제공: Jimmy 님, 2019년 11월 15일
Thank you for your review. We look forward to seeing you again.

10/10 - 훌륭해요

KENNETH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 8박 숙박함
답변 제공: Jimmy 님, 2019년 11월 15일
Thank you for your review we look forward to seeing you again.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
i was given a room with a " beeping" fire alarm. They said to just take thw battery out, but it helped for just a while. Didnt sleep well and just got up early and left. Bummer trip and waste of money
2019년 4월에 1박 숙박함
답변 제공: Jimmy M 님, 2019년 11월 15일
I'm sorry for the fire alarm. We will take care of this issue. we look forward to seeing you again.

8/10 - 좋아요

stephanie

좋아요: 직원 및 서비스, 객실의 편안함
2019년 4월에 8박 숙박함
답변 제공: Jimmy 님, 2019년 11월 15일
Thank You for the review. Hope to see you in the future.

8/10 - 좋아요

MattOliveira

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room doesn't smell clean. But still, fair for the price.
2019년 4월에 7박 숙박함
답변 제공: Jimmy 님, 2019년 11월 15일
Thank you for you review. We will fix this issue. We hope to see you again.

2/10 - 너무 별로예요

Aaron

아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 직원 및 서비스
This hotel cancelled my reservation because I wasn’t there by 7 pm and then would not give me a room because they said they’re office was closed. Expedia should not offer this as a hotel option since they do not really operate like a hotel
2019년 4월에 1박 숙박함
답변 제공: Jimmy 님, 2019년 11월 15일
I'm sorry for the cancellation. We will fix this problem. I hope to see you in the future.

4/10 - 별로예요

E.Chancey 님, Headland, Al.

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the location. Did not like parking situation, dirty rooms especially bathroom. Outside walkways had cigarette ashes and butts, empty beer cans . The only amenity was toilet tissue, thankfully. Not even soap.
2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked 2 rooms days in advance and the day of my reservation I received a call confirming that I actually wanted 2 rooms.. I said yes... a few hours later I received a call saying they were over booked and had been cancelled. I was left without anyplace to stay in town that night for me and my family due to their error.
2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They wouldn't check ne in after making a reservation.
2019년 3월에 7박 숙박함

6/10 - 괜찮아요

connie

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 7박 숙박함

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't Stay Here. !!!!!!!
Awful. Room we reserved was not what we got. Reserved a king and a queen bed. Got stuck with 2 full beds in a room barely big enough for one bed. Stunk. Plastic bag over smoke dector. Just didn't feel clean. Couldn't stay there. We left. Tried to call all day on way down. Nobody would answer phone. I should have been called about our room change. Breech of contract. I should get my money back back.
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Jody 님, Auburn, Al

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, Manager has been helpful in every possible way, With laundry on-site for guest is perfect for an extended stay or someone just needing to help get back on track with a budget.
2018년 12월에 7박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2018년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2018년 11월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok for what we needed. The lighten was a little shouty and they don't take out your trash daily or at all. The
2018년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property a bit run down. Could use some fresh paint They do have new tvs and room furniture.
2018년 10월에 1박 숙박함

6/10 - 괜찮아요

HIROMASA

Wi-Fi環境が不安定
2018년 7월에 28박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Decent place if you need to stay somewhere a while and don’t want to spend a ton of cash
2018년 8월에 10박 숙박함

2/10 - 너무 별로예요

Francis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sloppily managed and dirty!
I have already posted a comment! The rooms are cleaned once a week, in my case, on Wednesday. The last week, the cleaners failed to clean my room, in spite of 4 or 5 requests. On Thursday, I asked the manager to, at least, provide me with clean towels and was told that my room cleaning was not on that day's schedule. I would certainly recommend a stay at In Town Suites Auburn to my most disliked contacts, but to nobody else. Take it off your list as it makes Hotels.com look bad to be associated with such a poorly-managed place.
2018년 5월에 8박 숙박함

6/10 - 괜찮아요

Francis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty in Auburn!
The front desk staff is friendly and helpful. Unfortunately, the cleaning staff is the worst. Cleaning is a once-a-week luxury ... new towels, bed sheets. Today, Wednesday, June 6, I had requested that my room be cleaned at 11 am. Around 2 pm, the cleaner was cleaning an empty room next to mine, was supposed to come but didn't. By 4 pm, I asked the office to send a cleaner, again at 4:45 pm. I walked and saw the cleaner and asked him to come ... "when I have time" was his reply. By 5:15 he was gone, having told the front desk people that I didn't want my room cleaned. The front desk assured me that someone would come ... 8 pm, nobody has! My advice to all, avoid this place at all costs! Not worth it, in the end!
2018년 5월에 7박 숙박함

4/10 - 별로예요

George 님, Georgia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Despite what they claim, this room was NOT accessible! The toilet reminded me of a child's toilet from an elementary school. The carpet was old and worn, but generally clean. Even though they are advertised as efficiency suites, there was no dished or utensils in the unit, only a couple of coffee mugs. On the positive side, the bed was quite good and the air conditioning system worked properly. This not the worst place I have ever stayed in, by far, but it's also not a great value for the price.
2018년 5월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Wouldn’t recommend
The room appeared as it hasn’t been cleaned prior to me checking in. There were crumbs all over the sink and the bathtub was dirty. The counters in the kitchen appeared to have something spilled on it. There was also dust in different places as if it hasn’t been cleaned in awhile. Throughout the night the other guests were extremely loud
2018년 5월에 1박 숙박함

2/10 - 너무 별로예요

Dave

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overbooked
The hotel overbooked. Told me they had no room for us as someone already there decided to extend their stay. Isn't that the point of a reservation? you don't let them extend their stay if the room is already reserved! The young woman at the desk wasnt there when we got there, waited 25 minutes for her to return and then, although apologetic, was rude and did nothing to even try and correct the situation. Says she called me, but i had no messages or calls on my phone.
2018년 5월에 4박 숙박함

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting rooms, avoid at all costs!
We reserved a non-smoking room and the room reeked of smoke, like someone had smoked years in the room. The room had a moldy small sample shampoo and there was old soap caked in the bathtub. The other inhabitants of this long-stay hotel were very intimidating and almost hostile. We feared our vehicles would be broken into. There was a car in the parking lot with the most foul language emblazoned across the rear windshield. Most spoke Spanish and no English. We cut our stay short and left after one night. We will avoid In-Town suites from here on out!

6/10 - 괜찮아요

실제 이용하신 고객

Staff was unbelievably friendly and courteous. However, the non-smoking room smelled heavily of smoke and the overall cleanliness was not great.
2018년 2월에 2박 숙박함

6/10 - 괜찮아요

Mari

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Location is great! But my reservation was for a king and queen bed and the room only had a king and twin size pullout coach. The carpet smelled and made the atmosphere a tad hard to deal with.
2018년 2월에 2박 숙박함

2/10 - 너무 별로예요

audrey 님, auburn al

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
no hot water due to water pump being replaced, cold water was also muddy, room smelled, floor dirty, bathroom nasty. .staff suggested to put us in a room where the remote for TV didn't work..we opt to get refund and leave but was told since they offered us another room..no refund.. needless to say after about 20 min of customer rampage. .we were told it takes 3-4 days for a credit..waiting for credit
2017년 12월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel off the beaten path.
The hotel is a little out of the way. The office staff was great. The staff went way beyond to fix an issue that came up. The room was clean and quiet. I would stay here again.
2017년 11월에 1박 숙박함

4/10 - 별로예요

Kyle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Won’t be back.
Room was dirty and not a well maintained unit. Coffee maker and coffee but no cups. Only two towels and washcloths for a family of 4 as I indicated in my reservation.
2017년 11월에 1박 숙박함

8/10 - 좋아요

Marshall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was very good. The room was clean, the amenities were good, and the location was good. The only issue we had was the water. For some reason the water had an odd smell. It smelled a little sour. They probably just needed to replace some filters. I will definitely recommend this place to others and we will stay here again. Thank you.
2017년 11월에 2박 숙박함