Staff and service were super friendly and accommodating. Having the pub on the bottom floor was so convenient and they offered guests a discount on pub food and drink which was awesome as the pub food was super good 😊 Unfortunately no elevator which I can see being an issue for older visitors or those with a lot of luggage, but it was fine for us. We honestly did not mind the 4 floor walk up to our room every night. The building is old, but that adds to the charm and they provided us with plenty of blankets and a space heater to help with the Auckland winter. Had to keep the bathroom window open a crack to help with ventilation but after an hour or two it was fine to be shut. The hotel as a whole is super conveniently located and we could walk to anything located within the city center area, or just take the short walk to a bus/train stop(s) close by. From our room we could hear the regular city/street noises, but nothing too loud to keep us awake, and I'm a pretty light sleeper, so it doesn't take much to wake me up.