테라스/파티오
예약 가능 여부 확인

오클랜드 워터프론트에 위치한 펠리컨스테이 여행 후기

4 out of 5
오클랜드 워터프론트에 위치한 펠리컨스테이
137-145 Quay Street, Auckland

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 21개 이용 후기 중 10개" "
평점 8 - 좋아요. 21개 이용 후기 중 3개" "
평점 6 - 괜찮아요. 21개 이용 후기 중 2개" "
평점 4 - 별로예요. 21개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 21개 이용 후기 중 2개" "

7.4/10

청결 상태

6.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the view and sitting on the balcony would be wonderful in warmer weather. The location was great for the ferries, shops and restaurants. Disliked the missing toilet button cover, the missing shower drain cover, leaking washing machine, and lack of drinking glasses. The check-in instructions were incorrect and took nearly an hour lugging suitcases in the rain trying to find the entry. It was confusing and impossible to do so without a phone to get correct instructions and various codes
2019년 6월에 3박 숙박함
답변 제공: Gretch S. 님, 2019년 7월 10일
Thank you for your feedback. We’re sorry about your recent stay and I would like to take this opportunity of offering you my personal apologies. I have noted your comments about the general maintenance of the rooms and I will address them with my executive team for immediate action. Thank you for letting us know.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only downside was the long check in process and having to pick the keys up from a different location! Once I finally got the keys and paid for further transport to the property, I was very impressed with everything! The apartment was clean and as described and in a wonderful location! Kitchen had all necessities and plenty of towels etc etc! Would recommend to anyone visiting Auckland!
2019년 4월에 2박 숙박함
답변 제공: Gretch S. 님, 2019년 5월 6일
Thank you for taking the time to leave feedback about your stay. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location in modern apartment harbour views
Central location with spacious modern apartment. Great view of the harbour. Short walk to cbd and Viaduct harbour close to good restaurants.
2019년 2월에 4박 숙박함
답변 제공: Gretch S. 님, 2019년 2월 27일
Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. We hope to welcome you back in the nearest future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is great for walking and cycling the downtown and waterfront. Many mornings we woke up to thousands of new neighbours, docked beside us on a cruise ship.
2019년 1월에 8박 숙박함
답변 제공: Gretch S 님, 2019년 1월 31일
Thank you for taking the time to leave feedback about your stay. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simply Brilliant
The best apartment I have stayed in out of all of my frequent trips to Auckland. Lots of space, fabulous views of the water and the city. Would definitely stay here again
2018년 10월에 5박 숙박함
답변 제공: Gretch S. 님, 2018년 10월 21일
Thank you for taking the time to share your feedback about your stay. We want all our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed the comfort of your room. Looking forward for your return.

10/10 - 훌륭해요

실제 이용하신 고객

2018년 4월에 3박 숙박함
답변 제공: John 님, 2018년 5월 7일
Hi Anonymous, It is Immensely rewarding to receive a 5 Star rating from you. We are very happy to know we have been successful on complying our goal of making you feel really welcome during your stay. We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have top notch experience, who will appreciate reading your comments. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home.

10/10 - 훌륭해요

Fiona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waterfront people watching treat!
This was a very nicely appointed apartment, with 2 good bedrooms, both of which had the harbour view, which is a bonus!. The master had a good sized queen bed, and ensuite,whilst it was necessary to cross the corridor for the second bathroom (however,this was so the bedroom could have the view, so a reasonable compromise. There was plenty of comfortable seating, and dining both inside and out - we've been disappointed in the past to go to apartments which are theoretically for 4 with seating for only 2 or 3, so the fact that there were 3 full sized settees was very welcome news! Being right in the heart of the waterfront action was excellent, and having a view of the ferries etc was good for us - we love people watching.
답변 제공: John 님, 2018년 4월 6일
Hi Fiona, Thank you very much indeed for your feedback. I am overjoyed with your comments and we proud our self on creating a memorable experience to all of our guests. We hope to welcome you again in the near future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The most difficult checking in process I have ever encountered in 40 years of world travel - calls from USA & key had to be collected from a different location. Unit had no air conditioning. Unit had no tea, coffee, sugar etc Used soap from previous guest was in the shower !!!!!!!!!!! Furnishing was below par
2018년 2월에 1박 숙박함

10/10 - 훌륭해요

aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a beautiful place to stay.would highly recommend to others and would not hesitate to stay again.
2018년 1월에 2박 숙박함
답변 제공: Angel S 님, 2018년 1월 30일
Thank you very much indeed for your feedback. We’re glad to learn that you had a wonderful stay with us and that everything was to your liking.Please stay with us again once your travels bring you back to this wonderful city.

2/10 - 너무 별로예요

David 님, New Zealand

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Avoid this place if you can
I booked this hotel via WOTIF but it is managed by Pelican Executive Suites. I booked a 2 bed 2 bath luxury apartment. Pelican require your flight numbers and arrival times in advance and you must provide 1 hours notice of wanting to check in so that their representative can meet you. despite adhering to all of their rules, there is no representative. You receive a long text telling you to find a key from a security office. The rom was 2 bed and 1 bath and old and tired. When we tried to take a shower, the shower overflowed as the drain was blocked with human hair and soap scum. I spent the next 3 days trying to get someone from Pelican to resolve the situation. They were hard to get hold of (never answering the phone) and did not ring back when they said they would. In the end they could not explain why they had put us in this apartment, they could not arrange for it to be cleaned and they could not move us to somewhere more suitable. After many emails they agreed to drop 1 nights charge and the $100 cleaning fee off my bill. I will not book with Pelican or this establishment ever again.
Hair in the shower
2017년 8월에 2박 숙박함
답변 제공: Duane Paul 님, 2017년 9월 13일
Dear David, I regret to learn that your stay was impeded by the issues you have highlighted in your feedback .Please accept my sincere apologies for the inconvenience that we may have caused you. I have noted your observations regarding the cleaning service. Sincerely,

6/10 - 괜찮아요

PK 님, Washington, D.C

좋아요: 청결 상태
Great Location
Getting information on how to pick up the key was a little cloak and dagger. I recieved email instructions on the day we arrived in NZ, which was also our check-in date; if I didn't have internet access, it may have been more complicated. Picking up the key, however, was actually very easy, once we knew where to go. Our booking was supposed to have 2 twin beds in the second bedroom, but only had one queen. Luckily, there was a fold out couch in the living room, but unfortunately, no sheets. We recieved the sheets on our 3rd and final night staying there. We really enjoyed the location of the apartment, but unfortunately for us, there was major renovation work being done on the apartment below, so during the day there was alternating hammering and sawing, punctuated by periods of what I can only describe as pneumatic drilling; kind of upset the ambience. Further, as the workers had set up a tarpaulin tent on the deck outside to work in, we were kept awake most of the night (on 2 consectutive nights) by rain and wind causing the tent to flap and bang about. Nobody's fault, really, but did add to our frustrations. Ironically, the person on the fold out bed in the living room was far enough away from the noise to not be woken.
2017년 7월에 3박 숙박함
답변 제공: Duane Paul 님, 2017년 9월 13일
Dear Valued Guest, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

4/10 - 별로예요

Pete 님, England

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a pleasant experience
These apartments are all privately owned but the rentals are managed by an assortment of different managing agents. This particular one was managed by an agent based in USA. The buildings in the estate are all managed by the estate management organisation Princes Wharf Management who have an office on site but are not rental agents. The arrival procedure was not well organised with instructions provided, when I phoned the managing agents NZ representative, to meet the 'local manager' at the Princes Wharf office on arrival. This office were not aware of my booking. The keys were in the possession of the security guard who had been given them by the 'local manager' who described his position as the cleaning contractor. Not a good start, a representative of the owner should meet guests on arrival and show them the property. First impressions of the property, when I eventually found my way in, were not good. The bathroom, particularly the shower was mouldy and grubby. The kitchen work surfaces were worn and scratched. Only the lounge windows had been cleaned and those not very well. The general impression was that the apartment had been furnished for rental rather than maintained aa a luxury residence or holiday home. I expected a lot more for the price. My immediate complaint was met with an offer of complimentary cleaning. This would not address all the issues. This was supposed to be a relaxing three days in Auckland at the end of a long trip. I moved out the next day.
답변 제공: Duane Paul 님, 2017년 6월 4일
Dear Pete, I regret to learn that your stay was impeded by the issues you have highlighted in your feedback .Please accept my sincere apologies for the inconvenience that we may have caused you. I have noted your observations regarding the cleaning service. Sincerely,

4/10 - 별로예요

kate 님, alexandra

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
poor property maintenance
There was a lot of confusion in locating the apartment and a key holder. First impressions were good but we had asked, and had confirmation for an accessible bathroom, but it was not at all wheelchair friendly. Shower leaked making carpet wet and smelly. Outdoor furniture, some broken and unsteady. BBQ dirty from previous use. Some appliances broken and not working, light bulbs out
답변 제공: Duane Paul 님, 2017년 6월 4일
Dear Kate, Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you feel like our unit didn't match your expectations. We do appreciate your comments and we will do our best to improve those areas. Sincerely,

8/10 - 좋아요

R 님, USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location and view
We enjoyed our stay, and would recommend it to our friends.
답변 제공: John 님, 2017년 3월 12일
Hi R, It is immensely rewarding to read such a positive review and serves as a great motivator to the team here. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to read that this is exactly what you intend to do and look forward to welcoming you back.

10/10 - 훌륭해요

Janine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Location on Waterfront
It was exactly as advertised and was perfect location. Suite was generous size, great to have doors opening from living and bedrooms to balcony, great outdoor area to sit our during the day and into the evening. Would definitely stay here again. Our only reservation was there was additional fee for cleaning which was in very small print at bottom. Communication was great from the management of these suites, very friendly and helpful.
답변 제공: General Manager 님, 2017년 2월 12일
Dear Janine Many thanks for your review. It’s great to hear that you were happy with the property’s location and found our staff to be helpful and friendly during your stay. Feedback is very valuable and we thank you for taking the time to review our property. Best Cy

8/10 - 좋아요

Warren

좋아요: 청결 상태, 객실의 편안함
Watch out for the extra $100 cleaning bill added !
Great place to stay.difficult to find the correct parking. After receiving the bill there was an extra $100 cleaning bill. I have stayed in motels world wide and never had the extra charge, It is always included in the stay.not a sneaky extra after the fact !!
답변 제공: General Manager 님, 2017년 1월 23일
Hi Warren, Thank you so much for your review. I am glad you liked our apartment. Please be advised though that all our fees are clearly written in our fine print and shown to you when you book. I apologize for some hiccups and if you found the way we put in our fees confusing. We would be happy to discuss and clarify these with you if you were able to communicate it with our reservations. We hope you will choose to stay with us in the future, where we will strive to restore your faith in us. Best, Cy

4/10 - 별로예요

Terry 님, New Zealand

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great disappointment
We checked in an appartment which had nothing to do with the picture advertised. Whilst we liked the location once we settled in we found furniture broken or missing. Dirty walls and a moldy shower. Some furniture arrived whilst we were there some never arrived like an outside table. We received many standard emails from the US travel agents about what we were allowed to do and not to do but none was forthcoming to our complains. We emailed photos which showed all the shortcomings and can only hope the renovate this appartment before they let it out again. Will never deal with this company ever again but there are other good ones who rent out true luxury appartements in the same waterfront buildings as we learnt.
답변 제공: Cy 님, 2017년 1월 2일
Hi Terry, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith in us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great waterfront location
The apartment was great I would go back great facilities if staying for a longer trip. The only issue was that it was difficult to get the keys as there isn't a reception being private apartments it would have been difficult for people from out of town.
답변 제공: Duane Paul 님, 2016년 11월 25일
Dear Valued Guest, I am delighted to learn that you enjoyed your stay with us and that you found the location to be so convenient. Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Perfect location and spacious room with great view
Comfy and spacious room. Nice and private secure location and plenty to eat and drink nearby. Great tight carpark. Trust me we will definately be back. Cheers
답변 제공: Duane Paul 님, 2016년 11월 25일
Dear Valued Guest, I am delighted to learn that you enjoyed your stay with us and that you found the location to be so convenient. Sincerely,

10/10 - 훌륭해요

Wayne 님, Canberra, Australia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A great place in Auckland
The Waterfront Suites on the pier in Auckland are a great place to stay. Central, convenient and well apointed apartment on the water in Auckland Harbour. The suite had two bedrooms, two bathrooms, kitchen, dining, laundry and parking for very comparable pricing with a hotel. The booking agency needs some up front paperwork and you need to be talking to the on-site agent to get into the complex but after that a great place to stay. Ideal if you were staying a little longer than a few nights but still great for a short stay.
답변 제공: Duane Paul 님, 2016년 11월 25일
Dear Valued Guest, Thank you for sharing your kind words and review. It was a pleasure having you here with us. Looking forward to your return! Sincerely,

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont Stay Here.
Room was not as pictured or advertised. No a/c. No sofa bed. Much smaller than pictures. Broken and damaged furniture. Kitchen not clean and odd mismatched kitchen supplies. No way to make coffee. Fridge not cleaned and had open food from previous occupants. Carpet stained with what looked like large fresh spill. Beds very uncomfortable, poor mattresses. It looked like a personal residence possibly. There were glow in the dark children's stickers on bedroom ceiling. We were given a partial refund for one night and they allowed us to cancel rest of reservation so we moved out after one night. It was too late to find something else when we arrived. Not easy to connect with managers as no onsite office so it was very difficult to get responses. The location and views are fantastic. Another unit in complex may be good but we had no option of anything else.
답변 제공: General Manager 님, 2016년 10월 14일
Dear Traveller Thank you for taking the time to post your review. We have been investigating this matter however, we couldn't make out the description you mentioned in your review. It seems and it sounds like a different apartment as I guarantee that we have excellent cleaning services. Our rooms are all decorated for professional use, hence the existence of glow in the darks really baffled us. I apologize if you felt like we have missed those things but I assure you these are far from the usual state of our rooms, which are in great condition. With regards to the pictures online, we have several units in our properties, and the ones posted online are just from one unit. Again, I apologize if you found that misleading. We hope that you will give us another chance so we can show you how our company provides excellent service to our guests.