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엠버시 스위트 바이 힐튼 오스틴 아버리텀 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 오스틴 아버리텀
9505 Stonelake Boulevard, Austin, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 410개" "
평점 8 - 좋아요. 1002개 이용 후기 중 226개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 162개" "
평점 4 - 별로예요. 1002개 이용 후기 중 119개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 85개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

JIWOO

가족 여행
15 분 거리에 H마트 오스틴. 로비 라운지에 있는 작은 호수에 사는 백조 2마리가 인상적. 위 두 가지 빼고는 평범.
2019년 11월에 1박 숙박함
답변 제공: Embassy Suites Arboretum 님, 2020년 1월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely,

6/10 - 괜찮아요

JEON

백조 때문에 로비에서 물 비린내 나네요
2019년 10월에 5박 숙박함

2/10 - 너무 별로예요

Heather 님, Austin

별로예요: 직원 및 서비스
When my husband and two boys went to check in, they were told that the elevators weren't working and offered a room on the 4th floor. We are still trying to negotiate a refund. Very unhappy.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Thomas 님, Dale

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The couch bed had wires stabbing my daughter n looked felt extremelt old n uncomfomfortable
2024년 3월에 1박 숙박함

8/10 - 좋아요

Philip

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
They came through when we couldn't find anywhere else to stay. Very accommodating and nice.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Katharine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was helpful
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved our stay. Only bummer was that out of two elevators, one was broken so long elevator wait times. I wouldn’t step foot in the pool. Very cloudy and murky. Other than that, it was lovely and breakfast was delicious and you get two free drink coupons for their happy hour.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Sandra

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great location. There was a movie theatre close enough to walk to and also a Mexican restaurant next door that we could walk to. They also had a very nice breakfast area and plenty of seating. This used to be a very nice place to stay but it has fallen on hard times. Air conditioning was not available, the indoor pool was cold as ice and it looked dirty. Hot tub was very hot, and the suite we stayed in was old and some of the fixtures didn't work. The houskeeping staff spoke no English, and it was not easy communicating with them. The prices were high and since I booked this hotel on Expedia, I was told that I needed to contact Expedia to see if they would help me. I stayed during the Easter break to visit my grandchildren so I stayed because I didnt know if I could book another hotel. I stayed and paid for three nights.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Danya

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was unbearable as we had no AC, sheets that didn’t fit the beds, 1 towel, and no Wi-Fi and 1 working elevator for the entire building. The location was perfect, and the little dog park area was great but boy this place is a disaster.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Upon arrival, the night shift front desk attendant was very friendly. Breakfast had a great selection and the attendants were quick with service. The cocktail hour was a nice touch for 2 tired parents with 3 little ones. Simple, easy food selection even the kids could snack on. Also the front desk staff was helpful in pointing out attractions to do as a family. We were just at an embassy in Chicago and they were getting updates so I did ask the front desk about this and they will be getting renovated as well. I will never give a hotel a lower review on facilities unless unbearable and poor customer service. I will say I do hope they work on the pool maintenance. The pool was an ice bath. And I noticed a ceiling very dark and discolored (I don’t want to say mold because I am not an expert). We just started selecting embassy suited because of the additional perks for the kids but sadly the pool was not swim-able. We made the best of it and hung out in the hot tub. The access to an outdoor area was also great on a warm day. Location was great to get on the highway and not far from downtown. We thought this area would be a little more walkable but we had transportation so it wasn’t the end of the world.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Farideh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Matthew

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in really rough shape. Stains all over the walls and carpet, didn’t look like it had been cleaned in a while, there was a dirty washcloth in the shower so I know that at least that hadn’t been clean. Pull out sofa was super uncomfortable and that was from kids that sleep on pull out sofas everywhere we go. Torn wallpaper, musty smell, constant shortage of towels, pool area was gross but at least they were using chlorine because it was burning our eyes even though we were outside of the pool watching the kids. Only one elevator worked so we took the stairs the whole time because it would take forever. And it was still $250/night. Breakfast was good though and the staff was super friendly.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Dodie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Byrious

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Liliana

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great. The property could use some serious maintenance to give it a more up to date feel (starting with the broken elevator). Very inconvenient that my room was not ready at the time of check-in, especially for a property with this brand’s standards.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Misty

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
1 of the 2 elevators worked. Pool was filthy, layer of sludge on top of water. Hot tub had a layer of dirty foam on top. Shower had mold in cracks and corners and rust from top to bottom of shower edge.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Peter 님, Surrey

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the free drink Happy Hour and the breakfast was pretty ok. The workers there seemed genuine and hard working. However, the hotel is run down and 1 star at best. One elevator was broken and the other was very slow. I took the stairs from the 5th floor many times. This place needs a serious renovation. The pool looked dirty. Does any audit the star ratings on Expedia? I'd be shocked if anyone could prove to me how this place earned its merit. It looks like the last time it was anywhere near mediocre was 1994. I will not stay at an Embassy Suites again because of this experience.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Janeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
upon entering the building you can feel the environment is relaxing with all the real plants placed throughout the hotel. gives a real zen feeling. Definitely would stay here again
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was convenient everything was close too eating areas and shopping!!
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Marilyn

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Mackenzie

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Majed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty cereals on the floor , two towels only , sofa bed was broken and when you sit on the sofa you sink , the furniture was so dirty . When you open Faucet water gushes from under the sink
2024년 3월에 1박 숙박함

4/10 - 별로예요

Rosemary

별로예요: 직원 및 서비스
We had an awful time here. We stayed two nights, 4 adults. They put us in a one room king suite even though we had booked a double. Contacted the property and they had no doubles available. They did offer us a one night refund which was okay but on our first night we were stuck next to some very loud young girls. They refused to turn off their music and they were up most of the night. Staffing didn’t do anything about it. Also with 4 adults, we only got 2 towels and one pillow in the pull out couch. I asked for more and they just took the same two towels and brought two more. Overall, the only good thing about this place was the breakfast.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Yolanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfast options! We enjoyed the happy hour also. Had a few drinks before leaving for a concert!! Front desk lady was very kind. I recommend staying at Embassy suites! We stayed in Dallas,and now Austin! Both met our expectations! You just can't beat made to order omelettes,hot cakes, sausage and other varieties of breakfast options! Very good!!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Emmanuel

2024년 2월에 1박 숙박함

4/10 - 별로예요

william

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Only 1 working elevator in a large hotel
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Yu

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Nada

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer Service and cleanliness were terrible. Found bed bugs and no one cared when we complained. Very rude front desk lady. Very disappointed because I stayed at Embassy Suites By Hilton at different locations and they were very good, but this location was very bad. I hope the hotel management will be aware of who they will assign to help at the front desk.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Jamall

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Lobby area and curb appeal was nice. Learned facility was under construction upon check in. Only one working elevator. Also, air conditioning did not work in our room which made for an uncomfortable stay with two small children. Rubber stripping lined on bathroom floor to prevent water from running out of shower. Stripping was peeled and water was all over the bathroom floor. Room did not meet my family expectations for staying at Embassy Suites.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Franchesska

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful facility, I enjoyed every moment of my stay!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Lawrence

단체 여행, 연인과의 여행
좋아요: 편의 시설/서비스
Our room was large and comfortable. It’s an older hotel but appeared clean. The breakfast was excellent. Unfortunately, half the elevator capacity was disabled in our area and we typically had waits of 5 minutes for elevator service.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michele

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the indoor pool & hot tub. Would like to see the indoor pool a bit warmer in the winter. Great place to take the kids. Love happy hour & the breakfast.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Jorge 님, Alamo

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Hotel needs upgrade on rooms and elevators too slow too slow. Only one working and it took me one time over 20 min just to go down to lobby.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Iris

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen desayuno y servicio
2024년 2월에 2박 숙박함

8/10 - 좋아요

Mery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 2박 숙박함

8/10 - 좋아요

Jay

가족 여행
좋아요: 편의 시설/서비스
Great made to order free breakfasts. Beautiful atrium. However the property needs much more maintenance and attention to detail. The door handle on the inside of the bathroom door in the pool area was broken and not repaired over five days. Plates were left on tables in the elevator area for days without being removed. One of the two elevators was out of service and had been so for some time. Getting up and down was very very slow. Desk personnel were frequently gone.
2024년 2월에 6박 숙박함

8/10 - 좋아요

Ashlee

좋아요: 청결 상태, 직원 및 서비스
The staff is super friendly and informative. The facility is clean but need to be updated. Only one elevator was working but it is super slow and the hot tub wasn’t working either. I wish the bathroom was updated as well. However I thought it was a good deal, friendly staff and clean facilities.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were very clean and well kept. However broken elevator, nasty pool and hot tub was cold. Breakfast and happy hour was nice though.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Lettia

단체 여행
Jordan was so friendly when we arrived. He made us feel welcomed. The hotel was clean and smelled fresh. The breakfast was great. The only thing I can say negative about our stay was the elevator was very slow and there was only one working.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Liza

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Cathleen

별로예요: 숙박 시설 상태 및 시설
This property has not been updated in a long time and is showing its age. The staff was friendly although they appeared understaffed often especially in the housekeeping department. That being said, the property is in a good location and there are a lot of food and activities available nearby.
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Suzanne 님, Georgetown

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ordered Preferred snack package. It wasn’t in our room upon arrival. Front desk corrected this. Day 2 I had to call again for the snack tray. If I’m paying almost $80 for approx $15 retail value snacks, you best have it in my room and on time! Food options for dinner were just ok. Coffee could be stronger. Breakfast was pretty good. Room and lobby furnishings worn- needs updating. Registered for 3 guests- enough towels for 1 1/2 guests.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shower did not have enough hot water either on Saturday night or Sunday morning. I texted the same lady that asked how things were going right after check in and told the front desk at check out. No response Breakfast was good though
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Roger

단체 여행
별로예요: 청결 상태, 객실의 편안함
Our stay was terrible. I got stuck in the elevator. I cut my hand on a chair that was so old and had a nail sticking out of it. The room furniture was dirty. There was no hot water in the shower. I will never stay there again I did put in a request for the assistant general manager manager Christie to call me.
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Jennifer

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Hot tub not in working order, pool had visible floating debris, not a color that speaks to cleanliness. Trash left all over hotel from evening through next day and till checkout.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

José Carlos

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

8/10 - 좋아요

Isaac

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함