Dear Mr. Posell,Thank you for sharing your feedback regarding your recent stay at Hotel Ella. We genuinely appreciate your insights as they help us continually improve our services.We deeply regret the inconvenience you encountered due to the room assignment issue upon your arrival. I want to assure you that our team handled the situation with the utmost care and efficiency, swiftly relocating you to the correct room as per your reservation.We understand that this unexpected change may have been inconvenient, and for that, we apologize. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that such issues are addressed promptly.Regarding the valet service, we acknowledge the challenges we faced due to having one attendant, which impacted our ability to provide seamless service during your stay. We sincerely apologize for any delay or frustration you experienced as a result.To express our apologies for the inconvenience you encountered, we have ensured that you were not charged for parking during your stay.We are actively addressing our staffing concerns to improve our services and ensure a more seamless experience for all our guests.We appreciate your understanding and patience. Should you choose to stay with us again in the future, we are committed to providing you with the exceptional experience you deserve.If you have any further questions or concerns, please feel free to contact us directly.

Christian,We're so glad you enjoyed your stay at Hotel Ella. We look forward to having you back soon!

Andrew,Thank you for choosing Hotel Ella, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again soon!Sincerely,

Laura,Thank you for choosing Hotel Ella, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again soon!

Margaret,Thank you for choosing Hotel Ella and taking the time to write a review! We are so glad you enjoyed your stay with us and that every detail was attended to as well! We look forward to hosting you again soon!

Glad to see you had a lovely stay and thanks for the great review!

Hello,Thank you for choosing Hotel Ella for your stay in the Austin Area. We try and provide a warm, welcoming place for our guests to stay but seems we missed the mark for you. We can assure you that your feedback is not going unheard and can confirm that changes are being put into place to ensure your experience is not the norm here at Hotel Ella.We hope your stay does not deter you from staying with us in the future and hope you reach out if you are ever back in Austin. We would be happy to take care of you. Sincerely,Jacob LopezDirector of Rooms

Thanks for the ranking. Don't hesitate to let us know how to make your next stay a perfect 10!

Glad to see you had a lovely stay and thanks for the great review. We look forward to welcoming you back when you're next in Austin.

Glad to see you had a nice stay and thank you for the review!

So glad to see you had a wonderful stay and thanks for the great review!

Glad to see you had a great stay and thanks for the review! We look forward to welcoming you back when you're next in Austin.

Glad to see you had a wonderful stay and thanks for the great review!

Glad to see you had a wonderful stay and thanks for the great review!

Hello Jennifer,We thank you for choosing Hotel Ella for your stay in Austin and appreciate you taking the time to write us a review. We pride ourselves in our ability to ensure all of our guests have a great stay and it seems we missed the mark for you. Although we do not have a designated bell person. Our Valet and Front Desk teams are there to assist with any bell needs and apologize if this was not case for you. We would love to have you back to show you the changes we will have at Hotel Ella and hope you give us a chance next time you are in the area. Sincerely,Jacob LopezDirector of Rooms

Glad to see you had a wonderful stay and thanks for the great review!

Hello,Thank you for taking the time out of your busy day to write us a review. Although certain factors were out of our control we apologize that we missed some that were. We like to think we provide a great guest experience no matter the circumstances and seems we fell short this time. We would love to host you again next time you are in the area and show you that your last experience is not the norm here at Hotel Ella. Thank you again for your feedback and we hope to have you stay with us again if you are ever in the area.Sincerely,Jacob LopezDirector of Rooms

Glad to see you had a wonderful stay and thanks for the great review!

Glad to see you had a wonderful stay and we look forward to welcoming you back when you next visit Austin.

Glad to see you had a great stay and thanks for the wonderful review!

So glad to see you had a great stay and thanks for the wonderful review!

Hello Bonnie,We appreciate you choosing Hotel Ella for your stay and the time you have taken to give us feedback. We pride ourselves on ensuring each of our guests has a wonderful stay and hope that turns into loyal guests. We take all feedback seriously and seems the Front Desk interactions fell short on expectations. We would like to use this as a training point if you remember any of the staff in particular. Thank you again for taking the time out of your busy day to write a review. Sincerely, Jacob LopezDirector of Rooms

So glad to hear you had a great stay with us and we look forward to welcoming you back when you're next in Austin!

Hello,We appreciate you taking the time out of your day to write us a review. We can assure you that your experience is not the norm here at Hotel Ella. We pride ourselves in providing a memorable stay for our guests and apologize it was not the case for you.We take any and all feedback seriously and can assure you that the items you have pointed out will be addressed and would love the opportunity to have you back on property for the chance to show you a true Hotel Ella experience. Warm Regards,Jacob LopezDirector of Rooms

So glad to see you had a wonderful stay and thanks so much for the excellent review!

Glad to see you had a wonderful stay and thanks for the great review!

Glad you had a great stay and thank you for the review!

Glad to see you had a wonderful stay! We look forward to welcoming you back when you're next in Austin.

Glad to see you had a good stay and thank you for the positive review.

Glad to see you had a wonderful stay and thanks for the great review!

Thanks for the great review! We look forward to welcoming you back when you're next in Austin.

So glad to see you had an excellent stay and thank you for the great review!

Glad to see you had an excellent stay and thanks for the great review!

Glad to see you had a good stay and thank you for the feedback!

Glad to see you had a great stay and thank you for the excellent review!

Glad to see you had an excellent stay. We look forward to welcoming you back when you're next in Austin.

Glad to see you had an excellent stay and we look forward to welcoming you back the next time you're in Austin.

Glad to see you had a great stay and we look forward to welcoming you back when you're next in Austin.

Glad to hear you had a wonderful stay and thanks for the good review.

Glad to see you had a wonderful stay and thanks for the great review!

Glad to see you had a good stay with us and we look forward to welcoming you back when you're next in Austin.

Glad to see you had a wonderful stay and thanks for the great review! We look forward to welcoming you back when you're next in Austin.

Glad to see you had a good stay and thanks for the review!

So glad that you enjoyed your stay and thank you for the great review!