야외 수영장

라 퀸타 인 & 스위트 바이 윈덤 라운드 록 노스 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1001개 이용 후기 중 221개" "
평점 8 - 좋아요. 1001개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 187개" "
평점 4 - 별로예요. 1001개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 197개" "

6.2/10

청결 상태

7.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

zachary

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
There a week never got room service
2024년 4월에 8박 숙박함
답변 제공: Amy D 님, 2024년 4월 22일
Thank you for your direct and genuine comments. We really appreciated the feedback. Rest assured we will be looking into the comment you have made about your experience. We hope to continue to have you as our guest and look forward to another chance to serve you. Your comments are taken seriously, and we will take steps to make the guest experience even better.

4/10 - 별로예요

Belinda

단체 여행
별로예요: 숙박 시설 상태 및 시설
The elevator on our side was out of order, the ice machine was not working on our floor, the door knob on our bathroom came off, and the beds were fulls even though they were advertised as queens.
2024년 4월에 2박 숙박함
답변 제공: Amy D 님, 2024년 4월 22일
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property wasn’t safe and anyone has access to the building. The doors are never locked on the outside. The lighting around the complex was non existent. The staff was extremely unhelpful and unfriendly
2024년 4월에 2박 숙박함
답변 제공: Amy D 님, 2024년 4월 15일
Thank you for bringing this issue to our attention. The safety and security of our guests is always our top priority. Our team will review your information and do everything possible to make sure we get this corrected. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart and we will do everything we can to improve.

4/10 - 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La limpieza y el olor de la habitación terrible
2024년 4월에 2박 숙박함
답변 제공: Amy D 님, 2024년 4월 15일
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

8/10 - 좋아요

Kimberlee

2024년 4월에 1박 숙박함
답변 제공: Amy D 님, 2024년 4월 19일
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your score. We wish to welcome you back to the hotel soon!

6/10 - 괜찮아요

Rulon

별로예요: 숙박 시설 상태 및 시설
Breakfast was a real disappointment. Someone’s dog was left unattended in room and barked for hours between 4 -7am.
2024년 4월에 3박 숙박함
답변 제공: Amy D 님, 2024년 4월 15일
Thank you for your review! I'm so sorry to hear of the noise issues you encountered from your room from the neighbors. I hope this doesn't dissuade you from staying with us again in the future. Please reach out to me personally the next time you stay with us

4/10 - 별로예요

Christine 님, Houston

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The back door from the parking lot did not lock so anyone could've come in. The door to the laundry area was half on the hinges and parts of the building were "not really" under construction but were open with plastic over it, etc. One of the two mattresses was totally worn out. Worse, there was no water pressure in the shower. I don't usually write reports, especially negative ones, but wanted people to know what the property was like because it wasn't reflected in the online pictures. The staff was accommodating.
2024년 4월에 2박 숙박함
답변 제공: Amy D 님, 2024년 4월 15일
Thank you for staying with us and providing your review. We are happy that you enjoyed the location and our friendly staff. Sorry to hear this stay could have been more comfortable. We are constantly making updates and improvements on our hotel. We do value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Denise 님, Geneva

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Amy D 님, 2024년 4월 8일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches
2024년 4월에 2박 숙박함
답변 제공: Amy D 님, 2024년 4월 6일
UNCONFIRMED CASE: At La Quinta, we work very hard to make sure all our guests have a comfortable stay and we back it up with a 100% satisfaction guarantee. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future.

4/10 - 별로예요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The building must not have good insulation, I could hear every car, truck or motorcycle go by all night long. Horrible time trying to sleep!
2024년 4월에 1박 숙박함
답변 제공: Amy D 님, 2024년 4월 5일
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

2/10 - 너무 별로예요

Kylie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Amy D 님, 2024년 4월 1일
Thank you for your review. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. If you would like to discuss further, please reach out to us via email to discuss where we fell short during your stay.

6/10 - 괜찮아요

Anthony

My tub was stopped up
2024년 3월에 5박 숙박함
답변 제공: Amy D 님, 2024년 3월 29일
Thank you for your feedback. We apologize for the issue that you excperiened during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

6/10 - 괜찮아요

Francisco

2024년 3월에 2박 숙박함
답변 제공: Amy D 님, 2024년 4월 8일
Thank you for taking the time to rate your visit! We hope to see you again soon.

10/10 - 훌륭해요

Jesus

2024년 3월에 5박 숙박함
답변 제공: Amy D 님, 2024년 4월 6일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

10/10 - 훌륭해요

Jaimie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel I’ve stayed
2024년 2월에 1박 숙박함
답변 제공: Amy D 님, 2024년 3월 18일
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 - 훌륭해요

Alfonso Díaz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Amy D 님, 2024년 3월 15일
Thanks for your kind rating. We look forward to seeing you again soon!

2/10 - 너무 별로예요

Janelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Amy D 님, 2024년 3월 15일
Thank you for your rating. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. If you would like to discuss further, please reach out to me via email to discuss this.

6/10 - 괜찮아요

Donato

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
no breakfast they lied
2024년 3월에 2박 숙박함
답변 제공: Amy D 님, 2024년 3월 12일
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the Grab and Go breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We are currently renovating our breakfast area and soon we will be able to offer the full hot breakfast. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: Amy D 님, 2024년 3월 15일
Thank you for your kind rating! We truly appreciate your rating. It's definitely a boost for us every time we see a positive review such as this. We hope to welcome you back to the hotel soon!

8/10 - 좋아요

Betty

2024년 3월에 1박 숙박함
답변 제공: Amy D 님, 2024년 4월 1일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

8/10 - 좋아요

Jaime

2024년 2월에 2박 숙박함
답변 제공: Amy D 님, 2024년 3월 15일
Thanks for your kind rating. We look forward to seeing you again soon!

8/10 - 좋아요

mack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Great staff.
2024년 2월에 2박 숙박함
답변 제공: Amy D 님, 2024년 3월 1일
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 - 훌륭해요

Jaimie

2024년 2월에 1박 숙박함
답변 제공: Amy D 님, 2024년 3월 1일
We are deeply elated with your score and being your hotel of choice. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.

10/10 - 훌륭해요

monika

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last minute booking, very convenient for travel with a dog
2024년 2월에 1박 숙박함
답변 제공: Amy D 님, 2024년 2월 26일
Thank you for your kind review! We truly appreciate your review. It's definitely a boost for us every time we see a positive review such as this. We hope to welcome you back to the hotel soon!

6/10 - 괜찮아요

Luis

연인과의 여행
좋아요: 직원 및 서비스
The property seemed to have gone through a renovation but it was done on a low budget in my opinion. I found too many visible imperfections in the labor done everywhere. The lobby looked great but everwhere else l turned there would be signs of incomplete or bad patchwork done. The room had a very unwelcome and cold feeling to it. We had a double bed room. One of the beds was lower than the other which was very odd. I wanted to put my liqour bottle in the freezer but the ice in the fridge was so thick from not ever been thawed out that l could not even place a small bottle in the ice bay. The room looked generic with no pictures on the walls, the TV had Chromecast builtin but we could not be connected to it more than 5 minutes because it would disconnect itself. While l was leaving the hotel l got on the elevator to go down to my car. I accidently pressed the CALL button. A recorded voice said it was calling for assistance. It kept ringing until it stopped and said "no answer" and just stopped. Thank goodness l wasn't ill or trapped in the elevator because it was very early in morning. I would not have been found for hours.
답변 제공: Amy D 님, 2024년 2월 26일
Thank you for bringing this issue to our attention. The safety and security of our guests is always our top priority. Our team will review your informaiton and do everything possible to make sure we get this corrected. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart and we will do everything we can to improve.

8/10 - 좋아요

Nadaradjane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good , reasonable price
2024년 2월에 2박 숙박함
답변 제공: Amy D 님, 2024년 2월 19일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

2/10 - 너무 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Amy D 님, 2024년 2월 13일
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to see your rating as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.

4/10 - 별로예요

Karen

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Keys would not work. No one at the reception desk to assist. I had to wonder around to find someone to help. I even attempted calling the hotel from the lobby and listened to the phone ring with no answer or appearance by anyone.
2024년 2월에 2박 숙박함
답변 제공: Amy D 님, 2024년 2월 9일
Thank you for your feedback regarding your stay. Our guest expectation are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. So that we may better understand the circumstances of your experience, please reach out to us via email.

10/10 - 훌륭해요

Robbin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lady at the front desk was warm and inviting. The room was clean and well appointed. It had a large clean tub. Me and my daughter enjoyed the room. Breakfast was lame a couple grab and go muffins, nothing to special. WiFi was easy, bed was comfy.
2024년 1월에 1박 숙박함
답변 제공: Amy D 님, 2024년 2월 9일
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 - 좋아요

Pst Kingsley

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and timely staff attention.
2024년 2월에 2박 숙박함
답변 제공: Amy D 님, 2024년 2월 9일
Thank you for your kind review! We truly appreciate your review. It's definitely a boost for us every time we see a positive review such as this. We hope to welcome you back to the hotel soon!

8/10 - 좋아요

Richard

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The remodel is going well and our room was clean and pleasant, if a bit spartan--could use a small table to eat at. New furniture was efficient and comfortable. Loved the vinyl flooring! Shower was comfortable and easy to work. We did mention to your staff that neither the fridge or the microwave worked--possibly due to the construction. The room was quiet and we liked the newer shade/curtains.
2024년 1월에 2박 숙박함
답변 제공: Amy D 님, 2024년 2월 9일
Thank you so much for taking the time to give us feedback on our property. We appreciate your positive remarks regarding your stay. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 - 괜찮아요

EA

반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was horrible. The rooms were not up to par. Had 3 different rooms during a 3 day period
2024년 1월에 3박 숙박함
답변 제공: Amy D 님, 2024년 2월 13일
Thank you for sharing feedback about your recent stay at our property. We are very sorry you were unhappy with our guestrooms. We truly appreciate your feedback, and will keep your comments in mind while we continue to hard to work to improve our guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

6/10 - 괜찮아요

Marty

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Looks like a renovation is going on and grab and go breakfast was meh.
답변 제공: Amy D 님, 2024년 2월 13일
Thanks for taking the time to rate us. What you experienced is the last stages of our renovation. Soon the breakfast area will be completed. We apologize for any inconvenience. Hopefully you'll visit us again when all our new offerings are ready. We can't wait to show them off!

2/10 - 너무 별로예요

Yuri

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Amy D 님, 2024년 1월 18일
Thank you for taking the time to leave a rating on your stay. I am saddened to hear that you did not have a positive stay. Please reach out to me via email if you would like to discuss your stay in more detail.

4/10 - 별로예요

Joseph

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Amy D 님, 2024년 1월 18일
Thank you for taking the time to give us your ratin about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

6/10 - 괜찮아요

Diego

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was under construction and there was drywall dust/debris all over the carpet in the corridors. Several plugs didn’t work, not sure if related to construction work
2024년 1월에 1박 숙박함
답변 제공: Amy D 님, 2024년 1월 18일
Thank you for your feedback. We apologize for the issue that you excperiened during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

6/10 - 괜찮아요

Sandra

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Amy D 님, 2024년 1월 18일
Thank you for your review. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. If you would like to discuss further, please reach out to me via email.

4/10 - 별로예요

Gabriel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The restroom door wouldn’t unlock there was pieces of paper all over the hallway there were tons of hairs on the bed and filth all around the tub and toilet, the elevator is scetchy. The staff was super nice check in was great and easy.
2024년 1월에 1박 숙박함
답변 제공: Amy D 님, 2024년 1월 18일
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2024년 1월에 1박 숙박함
답변 제공: Amy D 님, 2024년 1월 18일
Thanks for your kind words. We look forward to seeing you again soon!

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Amy D 님, 2023년 11월 28일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

6/10 - 괜찮아요

Lewis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not what I expected
I try to avoid hotels where a lot of construction workers lodge mainly because these hotels are in need of major repairs and/or remodeling as it was the case with this hotel. I was disappointed in the overall appearance both inside and out.
2023년 11월에 1박 숙박함
답변 제공: Amy D 님, 2023년 11월 21일
Thank you for sharing feedback about your recent stay at our property. We are very sorry you were unhappy with our location. We truly appreciate your feedback, and will keep your comments in mind while we continue to hard to work to improve our guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mold smelled like weed
2023년 11월에 1박 숙박함
답변 제공: Amy D 님, 2023년 11월 14일
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Amy D 님, 2023년 11월 14일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

4/10 - 별로예요

Mark

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The room smells musty and the ice machine was broken The front desk personnel was excellent
2023년 11월에 1박 숙박함
답변 제공: Amy D 님, 2023년 11월 14일
Thank you for your feedback. We apologize for the issue that you excperiened during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 - 훌륭해요

Tomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Amy D 님, 2023년 11월 1일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

8/10 - 좋아요

Nadia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good just one comment they don’t clean our room 😳
2023년 10월에 2박 숙박함

8/10 - 좋아요

Barbara

2023년 10월에 2박 숙박함
답변 제공: Amy D 님, 2023년 11월 17일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

10/10 - 훌륭해요

Jamie 님, Temple

2023년 10월에 1박 숙박함
답변 제공: Amy D 님, 2023년 11월 17일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

2/10 - 너무 별로예요

Melissa

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Victor

2023년 9월에 1박 숙박함
답변 제공: Amy D 님, 2023년 11월 17일
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!