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모텔 6 오스틴, 텍사스 - 노스 여행 후기

2 out of 5
모텔 6 오스틴, 텍사스 - 노스
9420 I-35 N, Austin, TX

이용 후기

5.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 189개" "
평점 8 - 좋아요. 1001개 이용 후기 중 175개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 148개" "
평점 4 - 별로예요. 1001개 이용 후기 중 165개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 324개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Transit stop nearby connecting to rapid bus route. Close to freeway and inevitable traffic noise but tolerable.
2024년 4월에 7박 숙박함
답변 제공: GM 님, 2024년 4월 23일
we want to apologize for the inconvenience caused to you during your stay we also want to thank you for your feedback

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff-friendly. Studio was located off 183 Hwy and in a nice neighborhood. Studio had all needs. Park like environment in parking area.
2024년 4월에 4박 숙박함
답변 제공: GM 님, 2024년 4월 20일
Thank you all studio and motel 6 are very friendly and helpful with all guest

2/10 - 너무 별로예요

Jen

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Las habitación con un olor muy fuerte a cigarro el baño lleno de cabellos, las sábanas manchadas.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 20일
we sorry for any inconvenience we will be making proper adjustment in future.

4/10 - 별로예요

Jamie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a good area, the smoke alarm kept going off in our non smoking room scaring my children, and even after calling the office it kept going off. Ice machines broken.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 20일
we want to appologize for the inconvenience caused to you during your visit

2/10 - 너무 별로예요

Yu-Chung

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy music at around 4am. Must be someone with drugs.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 20일
we want to appologize forany inconvenience caused to you

4/10 - 별로예요

Maksym

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Old property
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 21일
Thank maksym for your feedback

4/10 - 별로예요

Joseph

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Noises off highway, bad neighborhood. Patrons were asking for money by knocking at room door at all hours of night and day.
2024년 4월에 4박 숙박함
답변 제공: GM 님, 2024년 4월 21일
We wanted to apologize for any inconvenience during your stay with us and take in consideration and watch more on our surroundings

4/10 - 별로예요

Antonio

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't feel safe in the area. There's an adjoining room door ( why do motels have those...human trafficking horror story in the making). had to shower with my shoes on and upon checking in I went to CVS to buy rubbing alcohol so that I could rinse off with that because of the shower curtain and set up. I expected better.
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 17일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 - 괜찮아요

Michael

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Third cheapest motel in all of Austin, $110 after taxes and fees. I stayed for two nights, a roach crawled on the bed the first night, pretty sure I saw a prostitute leave a room too. The AC didn’t stay on, the shower and sink have good hot water. No shampoo just the motel 6 soaps. The second night was also $110 and I got a different room. The AC was good, no bugs, but the toilet was clogged or something because it took about 10 flushes for it to drain before it started working normally. No toilet paper. If you’re looking for a cheap motel to spend the night at, nothing fancy, this is it. TV has good cable, HBO and all that. The wifi is actually good, I was able to play my gaming laptop with no problem. When I asked for the wifi password the teller told me it’s on the room key card sleeve. It doesn’t say anything but “Welcome!” and that’s the password. The sink even has a bottle opener bolted on! I used to go out of town for work all over Texas, I’ve seen worse.
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 17일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 6일
we want to apologize for any in convivence.

10/10 - 훌륭해요

Gerardo V

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 6일
thank you for your feedback

2/10 - 너무 별로예요

Clarissa

별로예요: 숙박 시설 상태 및 시설
I just didn’t like how the water pressure was really low in the shower & sink , & also the water didn’t even get hot at all.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Clarissa,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 - 별로예요

Taylor

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, the floor had not been swept or mopped. I ran out of toilet paper and towels, went to the front desk I was told they didn’t have either available. Shower was similar to a prison shower and dirty, like the rest of the room. I ended up leaving @ 4 am, I booked another hotel.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 7일
Hi Taylor, Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient to other areas. It was quiet. The service was great. Very clean.
2024년 1월에 7박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 14일
Hi SherryWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 - 너무 별로예요

Carlos

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After check in, restroom was dirty, no toilet paper, and no towels, we decide to request items to lobby representative, the answer was: we are out of towels we sorry. I guess this is unacceptable at hotel and no paper no towels to get fresh with a shower after long way travel..
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 6일
Hi Carlos,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 - 좋아요

John

2024년 1월에 1박 숙박함

4/10 - 별로예요

Nonkar s

별로예요: 숙박 시설 상태 및 시설
Probably not booking this property again!
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 17일
Hi Nonkar, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 - 너무 별로예요

Bryce

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Zero hot water, door didn’t lock, bed frame had some suspicious crust all over it.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Joseth

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bleh
Front door jammed half the time. Bathroom was dirty. Someone had previously removed the smoke alarm and smoked in my, "smoke free room."
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Christian

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we got was so disgusting and smelt like body odor as if they didn't clean the sheets. The towels were black with stains and the toilet has poop on it. The shower floor had scum I could not even bathe. The AC in the room did not work so it was muggy and stinky. I will never return here it should be condemned. Would not recommend. Not worth the money spent.
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 12월 6일
I would like to apologize for any inconvenience you endured. Rest assure we will be looking into the situation and resolving any/all issues.

10/10 - 훌륭해요

PAYTON

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What makes this Motel 6 so great is the staff! Very, very kind ladies (I cannot remember all the names and I cannot certainly leave out anyone of them) they and very accommodating. Always greeted me with a smile and a genuine interest in making sure I was comfortable. Even the housekeeping lady..she had a firm way but she also has focus to do get job and do it right the first time. Really thank them for that. One day I extended my stay and was having a really rough morning. Ines cheered me up with the sincerest compassion, with the few kind words she spoke. That's true customer service to comfort the moments. That takes skill and good intentions. They all have that! Would definitely stay again. Only problem I have is knowing the should all be paid more. They deserve it;
2023년 12월에 1박 숙박함
답변 제공: AGM 님, 2023년 12월 6일
Thank You for all your kind words. We are always happy to see our guest happy. Hope to see you again, and we will keep the light on for ya.

2/10 - 너무 별로예요

Michael

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Ronald 님, Round Rock

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees were amazing.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 27일
Thanks, you for your response we appreciate and hope to see you again soon.

4/10 - 별로예요

Poorya

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Awful neighborhood
2023년 11월에 3박 숙박함
답변 제공: AGM 님, 2023년 11월 17일
we apologize for inconvenience

4/10 - 별로예요

Michael

단체 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was not clean. Sheets on the beds were dingy and very thin. Satellite service was also very spotty.
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 6일
we do apologiez for any inconvenience. We appreciate your feedback and will be looking into how to fix thses issues.

8/10 - 좋아요

Marrio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 6일
Thank you for your response

2/10 - 너무 별로예요

Joe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t even stay, I called someone a hr and 30 minutes away ti come get me. Shower was dirty, “unsavory characters” outside of my room door. And location did not look like it did online! I wasted $140.00 and the majority of the building was dry rotted and room smelled of burnt sulfur. But pretty sure that smell was coming from the neighbors and their activities. I honesty think a crime scenes was cleaner than my room.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 15일
Hi JoeThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. Lilith#Team6

6/10 - 괜찮아요

실제 이용하신 고객

Motel review
Waited in line to check in for 45 minutes due to staff only having one kiosk and obnoxious customers interrupting process.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 17일
We do apologize for the we hope we you'll give us an other opportunity to give you a better service

4/10 - 별로예요

Carlos 님, El Paso

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 6일
THank you for your review. We will leave the light on for you,

2/10 - 너무 별로예요

James

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
we do apologize for the inconvenience.

2/10 - 너무 별로예요

Donald

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty unclean and smelled like someone had smoking weed in it we went and got cleaning supplies to clean ourself. Worst Motel 6 ever stayed at. Austmay be bad city to get a cheap room in
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Donald,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 - 별로예요

jennifer

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tiny rooms, shower was moldy,baseboard in the bathroom was peeling off the wall, they would only give me 2 towels for a room with 4 people and had to turn in the towels at the front desk to get more and they canceled my key every single day of my multi day stay and I had to get it fixed. Multiple people did that so I think they cancel all cards and make people go to the front desk to renew them every day. Stayed at multiple motel 6 locations and this was the worst one.
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Jennifer,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Front Desk Representative was very friendly. The overall impression of the property might not be great, but with some TLC it would more appealing. The only issue I had was the banging on my neighbors door at 8 or so, the day of checkout.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Traveler, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

2/10 - 너무 별로예요

Anup

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No bedsheets and blankets given. Dirty room.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
I want to apologizefor any inconvenience during your stay

4/10 - 별로예요

Donald

별로예요: 청결 상태
Try Holiday Inn
The first room had no blanket or remote. Front desk gave me a remote and told me to get a blanket from laundry. TV in room did not work. Desk moved me to another room. Both rooms were dusty, one with cobwebs. Clientele seemed shady, but I saw no security guard. Building was in some disrepair.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 26일
we apologize for any inconvenience

2/10 - 너무 별로예요

Neyda

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room that was given smelled like a locker room. We did not stay.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 26일
we apologize for any inconvenience

10/10 - 훌륭해요

Jorge

좋아요: 편의 시설/서비스
Todo bien
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
thank you for your response

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is Bates motel scary. The door to my room, a motel so facing outside, was so warped an inch of it stuck out of the door jamb. Upon arrival the bed was in the middle of the floor pulled away from the wall with dirt all around it. The room stunk like weed. The bed has just a sheet on it, no blanket. When I asked for a blanket they said they didn’t have any. Were it not for the F1 race I would never have stayed here and recommend you never stay here either.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 26일
we apologize for any inconvenience we will maintain. proper amenities in room

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do Not Stay Here!!!
This hotel is awful! We checked in at 3pm, and checked out at 6pm! As soon as we pulled up we noticed several abandoned cars in the parking lot with windows smashed in, and a few cars that people were living in. We immediately began to worry about our car in the parking lot overnight. We requested a room downstairs, but they refused. They put on on the back side of the hotel, no one else was there! The room was filthy, the floors were so dirty!!! The outlets and lights on the night stand did not work, and they had no extra pillows. Really awful place. There is no coffee maker or iron in the room, and no coffee in the lobby. The people working there are not accommodating. I truly felt unsafe staying at this hotel. We were lucky to get another room a mile away at a lovely hotel, the Drury Inn, for about the same price. DO NOT BOOK THIS HOTEL. It is in a very bad area and absolutely filthy. It seems to be front for money laundering, as they certainly do not care about the guests or their safety.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 17일
we want to apologize for the for any inconvenience during your check in process

2/10 - 너무 별로예요

Timothy

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 26일
we apologize for any inconvenience

4/10 - 별로예요

Esmeralda

2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Thank you for your Respond.

2/10 - 너무 별로예요

Guadalupe

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Random people knocking at my door at 4 o’clock in the morning, and on the side of one of the beds. It was all dirty or vomit from the previous people.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 13일
we want to apologize for the inconvenience Thank you for your Feedback we will be working on improving. on better service

6/10 - 괜찮아요

Arturo

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 13일
we want to apologize for any inconvenience

4/10 - 별로예요

Amanda 님, Las Vegas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had low expectations for this hotel based on the price but it was worse than I expected. There was an abandoned car completely smashed out windows, possibly set on fire in the parking lot. Homeless encampment in lot behind the hotel and surrounding areas. Room was tiny and had a bad odor. The towels were about half the size of a small towel. Shower had a huge leak. It seems like people live at this hotel based on the people hanging out drinking in the parking lot. Spend a little more and get a nicer room.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 3일
Hi Amanda, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 4일
thank you for your review

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was good the service the room was clean except for the bathroom door that needed some small fixing besides that everything was good
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 4일
Thank you. we hope to see you again

2/10 - 너무 별로예요

Jairo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 4일
we apologize for any inconvenience

8/10 - 좋아요

Sanaa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 4일
Thank you for review we hope to see you again

2/10 - 너무 별로예요

Stefan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Door didn’t close all the way. Dead bugs. Smelled like smoke
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 4일
we apologize for any inconvenience