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스테이브리지 스위트 오스틴 노스웨스트, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 오스틴 노스웨스트, IHG 호텔
13087 Research Blvd., Austin, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 845개 이용 후기 중 516개" "
평점 8 - 좋아요. 845개 이용 후기 중 181개" "
평점 6 - 괜찮아요. 845개 이용 후기 중 71개" "
평점 4 - 별로예요. 845개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 845개 이용 후기 중 39개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

marco 님, mexico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 좋아요. 근데 아침식사는 아주 간소하게 나오더라구요
좋아요. 또 그쪽 여행가면 다시 이용할듯. ㅎㅎ 깨끗해서 좋았어요 아침식사가 너무 간소하게 나오는게 조금 흠.
2018년 3월에 1박 숙박함

10/10 - 훌륭해요

ym 님, saltillo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel
This hotel is very clean but miss one point that breakfast is so simple.
2018년 3월에 1박 숙박함

10/10 - 훌륭해요

crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Claudia 님, Austin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ashton’s outstanding customer service!
2024년 3월에 2박 숙박함
답변 제공: Staybridge Suites Austin Northwest Team 님, 2024년 4월 6일
Hello Claudia! Very glad to know our staff went above and beyond for you during your stay. We want to thank you for staying with us and hope to have you back again in the future. -Staybridge Suites Austin Northwest Team

6/10 - 괜찮아요

Oluwaseun

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: AM 님, 2024년 3월 18일
Hello Oluwaseun, Sorry to hear we did not exceed your expectations during your last stay with us. If you come back to the area, give us another chance for where you stay, and we will do our best to make it a better experience for you. Hope to see you again,Travel Brilliantly!-Front Desk TeamStaybridge Suites Austin NorthwestAustin, TX 78750

6/10 - 괜찮아요

Carly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
friendly staff with clean rooms. only downside was there were surprise fees of $100 after you checkout
2024년 3월에 1박 숙박함
답변 제공: AM 님, 2024년 3월 18일
Hello Carly, Very glad to know that you enjoyed your stay and our friendly staff. That is something we strive to achieve. But perplexed at your issue. We do authorize a 50 incidental at check in that is released at check out. Nothing for 100 after checkout. If you could contact us so we can look into this matter further for you to clarify any unknown charges, we would be more than happy to assist with that. Speak soon!Travel Brilliantly!-Front Desk TeamStaybridge Suites Austin NorthwestAustin, TX 78750

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: SBS ATX_NW 님, 2024년 2월 22일
Hello Lisa, Very glad to hear you had a wonderful stay. Looking forward to seeing you again next time you are in Austin, TXTravel Brilliantly, Staybridge Suites Austin Northwest Team

10/10 - 훌륭해요

Jacklyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Ashton M. 님, 2024년 1월 14일
Hello Jacklyn, Thank you so much for taking the time to leave such a positive review about your recent stay at our hotel! We are thrilled to hear that you enjoyed your experience with us.Our team works hard to provide great service, and it’s always rewarding to know that our efforts have made your stay memorable. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Austin, Texas.Safe travels and thanks again for choosing our hotel!Best regards, The Staybridge Suites Austin Northwest TeamUS HWY 183 NAustin, TX 78750

10/10 - 훌륭해요

Jose del Niño Jesus Campero

가족 여행
Adecuada
2023년 12월에 11박 숙박함

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Agradable el lugar ; perfecto también para mi perro
2023년 12월에 3박 숙박함
답변 제공: SBS ATX_NW 님, 2024년 2월 22일
Hola Jessica, Glad you and your pup had a great stay. Hope to see you and your dog again, the next time you are in the Austin, TX area.Travel Brilliantly, Staybridge Suites Austin Northwest Team

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
답변 제공: SBS ATX_NW 님, 2024년 2월 22일
Hello Michael. Glad to hear you had a good stay with us here at Staybridge Suites Austin Northwest. Let's make your next stay even better next time you are in the area.

4/10 - 별로예요

Shaniqua

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

srivatsan

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel Experience Ever!
One of the worst hotel experiences. The beds were very uncomfortable for everyone in the family. I slept on a sofa bed - it was a cheap, low-quality spring bed, probably several years old and never replaced. I'm still suffering from the back pain I picked up during the stay. I regret staying in this cheap hotel.
2023년 11월에 1박 숙박함

8/10 - 좋아요

ALEJANDRO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Bengt

2023년 10월에 4박 숙박함

8/10 - 좋아요

Eryn 님, Irvine

가족 여행
좋아요: 청결 상태
Front desk staff friendliness and helpfulness varied a lot on who was there. It seems like this hotel was more for long term stays than a standard hotel. A lot of the necessities in the room like toilet paper, sheets for the pull out, forks for the kitchen were missing. To get them required you to go get them yourself from the front desk. There is not extra staff to bring it to you.The pool was small and basic but it serves its purpose and the morning breakfast was provided which was also good and it is a hot breakfast. Not just cereals and a few boiled eggs. However, due to the lackluster customer service and the rooms missing the expected accoutrements, we will not stay here again.
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really nice.
2023년 10월에 3박 숙박함
답변 제공: AM 님, 2024년 3월 18일
Hi Jennifer! Really great to see the impact our staff has on guests! Come see us again next time you are in the area.We'd love to have you back. Travel Brilliantly!-Front Desk TeamStaybridge Suites Austin NorthwestAustin, TX 78750

10/10 - 훌륭해요

SIXU

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Road Warrior Friendly
A very reasonably priced road warrior stop over. Clean room, well equipped kitchen, secure location, friendly staff, easy access to major freeway. This was my second time to stay there and would gladly stay there again.
2023년 9월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 10월 2일
Thank you so much for review. We truly appreciate the kind words. We look forward to having you stay with us again!

4/10 - 별로예요

Jason

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not the best!
The food was "Okay" service not so great. The have evenings drinks and food. No coke zero, asked three times to fill machine. Just a weird selection! Bed comfortable. Cleaning needs deep cleaning. Just found little things. Room was not what I selected online.
2023년 9월에 2박 숙박함
답변 제공: AustinSBS 님, 2023년 10월 2일
Thank you for your feedback, we are glad that you enjoyed your stay and we look forward to having you stay with us again!

8/10 - 좋아요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property is well maintained and clean. The staff was helpful and attentive. My only suggestions- keep the hand sanitizer machines filled and upgrade lamp outlets in the rooms to accommodate usb plugs.
2023년 9월에 6박 숙박함
답변 제공: AustinSBS 님, 2023년 10월 2일
Thank you for feedback, we are so glad that you enjoyed your stay. We look forward to having you stay with us again!

4/10 - 별로예요

Wenrong

가족 여행
별로예요: 청결 상태
The cleaning policy was not implemented at all, even after a request was made.
2023년 8월에 8박 숙박함
답변 제공: AustinSBS 님, 2023년 10월 2일
Very sorry for the Issue that you encountered. We do hope that you will stay with us again. I can assure you that this was a one time incident. Thank you for feedback

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place and Great staff
I was so happy to stay here! The staff were lovely and very friendly. I enjoyed the breakfast and my suite was nice and cozy. I would gladly stay here again.
2023년 8월에 2박 숙박함
답변 제공: AustinSBS 님, 2023년 9월 2일
Thank you for your review, we are so glad that you enjoyed your stay with us! We look forward to hosting you again!

8/10 - 좋아요

Kailey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff did a wonderful!
2023년 8월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 8월 21일
Thank you so much for your feedback, we are so glad that you had a great stay! We look forward to hosting you again!

10/10 - 훌륭해요

Valerio 님, Porlamar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything excellent only comment the coffee machine and juice not dunctioning for a couple of days
2023년 8월에 2박 숙박함
답변 제공: AustinSBS 님, 2023년 10월 2일
Thank you for your feedback, we look forward to having you stay with us again!

8/10 - 좋아요

Valerio 님, Porlamar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 4 nights good service parking friendly staff they had trouble with the juice and coffee the machines where not all full or working properly As a first time visitor to Austin was good if you are going to University business is a little distant. the area is great
2023년 8월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 9월 2일
Thank you for your review, we are so glad that you enjoyed your stay with us! We look forward to hosting you again!

10/10 - 훌륭해요

Margie

2023년 8월에 3박 숙박함
답변 제공: AustinSBS 님, 2023년 10월 2일
Thank you for review, We look forward to having you stay with us again!

10/10 - 훌륭해요

Penny

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2023년 8월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 9월 2일
Thank you for your review, we are so glad that you enjoyed your stay with us! We look forward to hosting you again!

8/10 - 좋아요

refugio 님, Austin

2023년 6월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 9월 2일
Thank you for your review, We are so glad that you enjoyed your stay with us! We look forward to hosting you again!

2/10 - 너무 별로예요

Hector

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 9월 2일
Thank you for your review, I am sorry that you did not enjoy your stay. I hope that you will give us another chance to show that your stay was an exception.

10/10 - 훌륭해요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you
2023년 7월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 9월 2일
Thank you for your review, We look forward to hosting you again

6/10 - 괜찮아요

Elizabeth

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
terrific messy
2023년 7월에 3박 숙박함
답변 제공: AustinSBS 님, 2023년 9월 2일
Thank you for your review, we look forward to hosting you again.

10/10 - 훌륭해요

William

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large room for the whole family
2023년 7월에 3박 숙박함
답변 제공: AustinSBS 님, 2023년 7월 11일
Thank you so much for your review! So glad that you enjoyed your stay, we look forward to having you stay with us again!

10/10 - 훌륭해요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family Winner!
Tried to book a room for 6 comfortably. Staybridge exceeded my expectations! One bedroom with King bed & bathroom, another bedroom with queen bed and bigger bath, and a livingroom with pullout sofa, plus a tv in each room (3 total)!?! Can't beat that! Loved the outdoor pool, fitness room, and complimentary breakfast also!
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Thank you for your stay!

10/10 - 훌륭해요

Lindsay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was so at home. I have never felt more comfortable in a hotel as I did here.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Thank you for your stay!

10/10 - 훌륭해요

Ismael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Thank you for your stay!

10/10 - 훌륭해요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Thank you for your stay!

10/10 - 훌륭해요

JASON

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 rare stars
I’ve never given 5 stars before, but I am this time for the price and room
2023년 6월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 6월 11일
Thank you so much for your feedback! We are so happy to hear that you had a good stay, we look forward to seeing you again!

2/10 - 너무 별로예요

rudy

2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
We do apologize if you were unhappy. We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: AustinSBS 님, 2023년 6월 11일
Thank you for the review! We look forward to having you stay with us again.

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely Satisfied for an Extended Stay
The room was exactly how you would expect an extended stay location to be. The full kitchen is a blessing for those nights you want to cook. Pots, pans, utensils, and a cold frig were included which made staying here so much better. The bed was on the hard side for me, but some people may love a firm bed. There's a decent sized dresser with 2 drawers to put clothes or what have you. The room is well lit with 2 night stand lights, the kitchen lighting, and a stand up light in the corner. Bathroom area had fresh towels and linens as expected. The place isn't 5 star, but you feel like theyve done their best to be 5 star. The only downfall of my experience was that their wifi was unstable and not very fast. Download speeds were about 5M with upload at about 1M. If youre streaming services, this might be enough, but if youre a gamer, like me, you need high speed. The game would dusconnect and cause issues while in raids making virtual life very difficult. BUT... the overall room and comfort are fantastic
2023년 5월에 5박 숙박함
답변 제공: AustinSBS 님, 2023년 6월 11일
Thank you for your feedback, we will be sharing this with our team. I do apologize that the wifi was not up to standards. If your ever back in the area we'd love to have you stay with us again.

6/10 - 괜찮아요

April 님, Mineral Wells

가족 여행
좋아요: 청결 상태
I liked being able to get a room that was a 2 bedroom suite. The hotel was clean in general. The elevator was very slow so we started taking the stairs. The stairwell smelled very bad and had a lot of stains as if something had been dragged down the stairs leaking. In our room, the light on the microwave did not work. The light above the sink did not work. The pool was nice. The key readers on the pool gate and doors to get back into the hotel didn't work half the time. Our room had a sofa bed but no linens available for it. We had 5 people in our room and 4 bath towels. We requested more towels, bedding for the sofa bed and an additional blanket. We were told that they don't do turn down service on the weekend and would see if there was any towels or bedding available. We never heard anything back. The price was good. There is a lot to do around the location. We were there for 2 nights. Just ended up buying an air mattress instead of using the sofa bed. The room was clean. Wifi was free and good quality.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Thank you for your recent feedback. We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.

8/10 - 좋아요

MARIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NA
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Thank you for your stay!

10/10 - 훌륭해요

guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: AustinSBS 님, 2023년 5월 11일
Thank you for your review! We look forward to having you stay with us again

2/10 - 너무 별로예요

Ioannis

출장 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
At night, there were at least 3 dogs barking. Staff did absolutely nothing about this. Shower curtains rod was hanging on by the loosest of crooked screws and tile was gross in bathroom. I do not recommend.
2023년 5월에 7박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Thank you for your recent feedback. We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.

6/10 - 괜찮아요

Sergio 님, van nuys

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
We stayed from Friday -Tuesday . Our room was never cleaned .
2023년 4월에 4박 숙박함
답변 제공: AustinSBS 님, 2023년 5월 11일
Good Afternoon,First off I would like to thank you for your feedback. Secondly I'm very sorry that we did not get your room cleaned. I will be looking into this and making sure that we correct this issue so that no one else will have the experience.

8/10 - 좋아요

Mambo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 6박 숙박함
답변 제공: AustinSBS 님, 2023년 4월 28일
Thank you for your response.

10/10 - 훌륭해요

Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함
답변 제공: AustinSBS 님, 2023년 4월 25일
Thank you for feedback, we are so glad that you enjoyed your stay!

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly. Room was clean and beds comfortable. The breakfast was good. The rooms are a little older so they could've used a smart tv for streaming and usb ports, but not a deal breaker. Would definitely stay here again if in the area.
2023년 4월에 2박 숙박함
답변 제공: AustinSBS 님, 2023년 4월 28일
Thank you for your feedback. We look forward to having you stay with us again!

10/10 - 훌륭해요

Pierrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was outstanding. I would highly recommend staying here.
2023년 4월에 6박 숙박함
답변 제공: AustinSBS 님, 2023년 4월 24일
Thank you so much for your positive feedback, we look forward to having you stay with us again!