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MO2 웨스트타운 호텔 바콜로드 - 만달라간 여행 후기

3 out of 5
MO2 웨스트타운 호텔 바콜로드 - 만달라간
Lacson Street, Mandalagan, Bacolod, Negros Occidental

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 74개 이용 후기 중 18개" "
평점 8 - 좋아요. 74개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 74개 이용 후기 중 11개" "
평점 4 - 별로예요. 74개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 74개 이용 후기 중 4개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

Donato

가족 여행
좋아요: 청결 상태
On going construction
2023년 11월에 1박 숙박함

8/10 - 좋아요

??

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good but old. Location nice. Staff very kind.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jeno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and tidy
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Divina

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff are nice and friendly. The thing I don't like is the filthy smell along along the hallway (1st and 2nd floor) as well as the lobby.
2023년 6월에 10박 숙박함

2/10 - 너무 별로예요

Alexander 님, merced

2023년 5월에 1박 숙박함

8/10 - 좋아요

Kim

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff, lots of parking, good value, but don't expect amenities.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Tessie

2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Gregory

좋아요: 객실의 편안함
The room was pleasant and large with enough facilities to be comfortable and cool. The staff were told about its lack of attention to detail about cleanliness and such and they really weren’t interested. It’s a shame as it’s the small things that could change this from a 2.5 star to 4 star hotel. Other than that..our stay was enjoyable.
2022년 11월에 1박 숙박함

8/10 - 좋아요

Jens

2022년 6월에 1박 숙박함

8/10 - 좋아요

Wilson

2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

David 님, Philippines

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is old and tired. There was a pervasive smell of mildew in the room. When you turned on the water in the bathroom sink, it came out brown. Although the listing said that therecwas breakfast to order, it was only the Filipino breakfast. Everything else was extra. Even though I had paid Expedia for the room, they tried to get me to sign a credit card receipt for the full amount at checkout. Don't stay here.
2020년 11월에 1박 숙박함

8/10 - 좋아요

ako_ni 님, Philippines

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating and friendly staff. The dental kit was lacking.
2020년 6월에 1박 숙박함
답변 제공: ernie lisa 님, 2020년 6월 23일
Thank you maam for your feedback and this will help us to improve more,and regarding for the dental kit maam we dont provide a dental kit in our deluxe room but if you want next time maam we can provide just ask for help maam.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Value in Bacolod
Always good comfort and value! A go-to when in Bacolod
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Consistently Good Value
Always a comfortable stay with good service and pleasant staff. Rooms are great value for money and beds are very comfortable!
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함

2/10 - 너무 별로예요

Ma Camilla

2020년 1월에 1박 숙박함

8/10 - 좋아요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Big room and comfy bed!
Stayed one night at this hotel. Courteous staff. Rooms are a bit run down and smelly. Huge parking space in front of the hotel. Good for a one night stay.
2019년 11월에 1박 숙박함
답변 제공: ernie 님, 2020년 1월 29일
Dear Maam Marilyn, Thank you for staying in our hotel and thank you for your feedback we will do our best to improve our service. Best Regards, Ernie Lisa P.Ramos Front Office Supervisor

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the facility was ok except for some area or issue. When open the window curtain and look outside, it is dirty. The toilet flushing water in which the hand held hose for sanitary wash is also connected was appearing to be dirty and dark brown in color. According to the front desk employee it was because the hotel was fully book and there is nothing they can do.
2019년 10월에 4박 숙박함
답변 제공: Ernie Lisa P.Ramos 님, 2019년 12월 5일
Dear Maam/Sir, Thank you for taking the time to give us feedback, We are sorry that you had a negative experience with our service.Our goal is our total satisfaction of our customers,and provide positive experience.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Videoke next door!!! Excellent service!!! Enough space!!!
2019년 10월에 1박 숙박함
답변 제공: ernie 님, 2019년 10월 14일
Dear Maam/Sir, Thank you your choosing westown hotel,looking forward for your next stay. Thank you and God bless! Best Regards, Ernie Lisa P.Ramos

6/10 - 괜찮아요

Arnel

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
So so cleanliness
Hotel staff was great, professional and helpful. Bathroom needs better housekeeping. Mildew in shower stall, toilet needs super maintenance.
2019년 10월에 1박 숙박함
답변 제공: ernie 님, 2019년 10월 10일
Dear Mr.Arnel, Thank you your review and for staying in our hotel,I am very pleased to hear that our staff made your day pleasant.Thank you for your feedback and we were working on it to give the best on your next visit. Thank you and God Bless! Best regards, Ernie Lisa P.Ramos

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
This was my 3rd time here. Good value for the cost of the room.
2019년 7월에 4박 숙박함
답변 제공: ernie 님, 2019년 10월 9일
Dear Sir/Madam, Thank you for your choosing westown Hotel looking forward for your next vacation with us. THank you and god Bless! Best regards, Ernie Lisa P.Ramos

6/10 - 괜찮아요

Ritz.S.M 님, Singapore

단체 여행, 연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Plenty of parking space. Roughly 15-20 mins walk to Robinson Mall, a small eatery by the mian road just outside hotel. But utterly disappointed that the superior room i booked, which when i check in, was informed by receptionist that it's been taken up by another walk-in guest! Hello?! I've paid online for my room and management gave it to another walk-in guest?? My first encounter on this kind after numerous online hotel bookings. My original room should have a king bed n 1 single bed. I felt so cheated that they offered me a queen bed n 1 add-on single bed. The add-on "bed" was those foldable styrofoam single mattress! I felt so bad for my travelling mates. As we are all exhausted by the time we check-in, had no choice but to accept unwillingly. Had already paid online, else i would have walk out n book another hotel. Bad service with staff giving nonsensical explanations. Room wasn't given any beverages or bottled water. Even instant coffee sachets placed there is chargable. Room has a musty smell n walls looks dirty. As i have sensitive eyes to dusty or moldy rooms, my eyes started to itch after a few mins. Meaning their rooms are not cleaned properly, or well-ventilated after each guests check-out. Toilet is spacious, standard room abit spacious compared to some hotels I've been.
2019년 9월에 3박 숙박함

8/10 - 좋아요

Yasu 님, 日本

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
前回別の地区で同系列ホテルに宿泊して満足だったので、また選びました。周辺にもいろいろな施設があり、不便なことはありませんでした。
2019년 8월에 1박 숙박함

8/10 - 좋아요

Mae Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was convenient and accessible to places I need to visit
2019년 8월에 2박 숙박함

8/10 - 좋아요

Naoyaroに 님, japan

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
フロントの女性、ポーターの男性全てスタッフの感じが良かったです。 コーヒーを飲んだりするのに部屋にポットがあると良かったです。 近くにロビンソンモールやマッサージもありロケーション的には良かったです。
2019년 6월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a good place closr walk to Robinson's mall and a taxi ride to sm mall. There is the ice bar vertically next door for the party people playying mid to late disco music. The disco noise with the powerful bass can affect the rooms inside the hotel though keep this in mind when booking although the conditioner on room drowned some of the noise out. Its not every night ! If ordering a room, book one down the far side of the establishment is recommended . Great friendly staff , good air con but the room i had did require some maintenance here of there typicall of the Philippines but overall was a pleasant stay.
2019년 3월에 7박 숙박함

8/10 - 좋아요

ROLANDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: ernie lisa 님, 2019년 3월 6일
Dear Mr.Rolando, Thank you sir and looking forward for your next visit. Best Regards, Ernie Lisa P.Ramos

8/10 - 좋아요

Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함

8/10 - 좋아요

Gil

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Black water.
Something went wrong with the water for just a few seconds, unfortunately I saw it with my own eyes. Black wqter came out from the faucet.
2018년 11월에 4박 숙박함

10/10 - 훌륭해요

Elsie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 4박 숙박함

8/10 - 좋아요

Rose 님, Manila, Philippines

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The reason why we chose to stay in MO2 in Bacolod is because we’ve been to their branch in Coron. We have experienced a high quality service and facilities there, likewise we thought that this hotel would have the same quality of service and facilities. The smell in the hallway was bad. Bedding seems like used and not washed. There’s no free toothbrush, complimentary water and coffee. Bathroom’s light took time to open. But I can vouch that their staff are nice and accomodating. Overall, MO2 didn’t give the satisfaction that we expected during our stay because of these issues. Hope they can fix all of these.
2018년 11월에 2박 숙박함
답변 제공: ernie lisa ramos 님, 2018년 11월 8일
Dear Maam Rose, Sorry to hear that from you maam and thank you for your feedback maam we will be working on this and we will make sure that this wont happen again may i know maam what room did you stayed? Thank you and God Bless! Best Regards, Ernie Lisa

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
It's a decent hotel. Felt comfy and slept for a long time.
2018년 10월에 1박 숙박함
답변 제공: ernie lisa p.ramos 님, 2018년 11월 28일
thank you maam/sir and its our pleasure to give the best service for our guest.

8/10 - 좋아요

RK 님, Taytay, Rizal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

Nice for the price
Accommodating staff. Clean room and very hot water in the shower. Spacious room and comfy bed.
2018년 8월에 2박 숙박함

8/10 - 좋아요

nelson 님, iloilo

좋아요: 직원 및 서비스, 객실의 편안함
ideal location
quite satisfying. good food. prices or rates are not so high. good place to stay if you are visiting city or downtown areas.
2018년 6월에 1박 숙박함

8/10 - 좋아요

Clifford

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not too bad I guess
Apart from the small cockroaches and restaurant food that made me sick it was very nice thank you. Also, the internet was pretty bad....
2018년 5월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend in Bacolod
The condition of this hotel and its services has degraded since the last time a stayed about 2 - 3 years ago. Front desk person was putting on her make up while guests are checking-in. When we ask for room make-up, they did not even clean the used utensils and left in inside the rest room as how it was. Did not replenish condiments and even the drinking water in the fridge. The shower is so terrible that it the water coming out of it is as low as a water spray.
2018년 5월에 2박 숙박함

8/10 - 좋아요

Rene 님, SAN FRANCISCO CA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BATHROOM
Staff is helpful and friendly, Bed room is satisfactory, AC is great, room service is good, only issue is the bathroom it has this old musty smell, shower wall grout shows sign of mildew Due to no more rooms available Lysol helps to do the trick, BATHROOM needs TOTAL remodeling. Overall BACOLOD CITY, PHILIPPINES is GREAT
2018년 2월에 12박 숙박함

10/10 - 훌륭해요

MASATO 님, ＪＡＰＡＮ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ショッピングモールが、近く便利です。
客室、ホテルマン共に最高です。 シャワーヘッドが、可動式だったら… ホテルマンの対応がとてもよかったので、また行きたいです。
2018년 1월에 5박 숙박함

8/10 - 좋아요

annie 님, philippines

좋아요: 직원 및 서비스, 객실의 편안함
Nice hotel
There was no washcloth.... Hotel is located inside so not too much ch noise
2018년 1월에 3박 숙박함
답변 제공: ernie lisa ramos 님, 2018년 1월 31일
Thank you for your feedback mam its our pleasure to give the best service for our guest and for our future guest.

8/10 - 좋아요

Mercy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함

4/10 - 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel to date!
This hotel is by far, the worst hotel experience I have had since moving too the Philippines. I have stayed at the other MO2 Westown across town and they are by far better suited to host guests. When checking in, I was originally told I would have to wait to get my key because they allowed the previous guest to leave with the key. What kind of hotel still uses metal keys these days? Why not key cards like everywhere else. Cheap owners, that’s my guess. When my room was serviced this morning, the floor was not vacuumed and the used glasses weren’t replaced with clean ones. This afternoon, I ordered a tuna melt sandwich. This is a very basic sandwich that one can order around the world. However, the kitchen, which is not manned by a chef, but an assistant, served the sandwich with a cream sauce on it which was made of sweetened condensed milk, cinnamon, and God knows what else. I have a very liberal policy of eating what is served to me and not making a fuss. However, since this was by far the most disgusting thing I’ve ever received from room service anywhere in the world. Bottom line...,don’t stay here! You’ve been warned!!
Good Day Sir, Greetings from Mo2 Westown Hotel Mandalagan, We are sorry if you are dissapointed with your stay with us because of your tuna melt,we offered to change your order if you doesnt like the taste but you refuse to be change and you almost consumed it.Every restaurant have their own version of food.Please dont label our cook as fake chef,he may not be a chef but he is a cook with 5 years experience.Please respect the dignity of a person who works hard for his family.Be Humane.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The bldg was quite old but it was clean, we had a comfortable stay in general. I just wish they could be more pro-active in ensuring the basic needs of their clients are provided without having to ask for it like the bathroom tissue, considering their toilets are designed without a bidet spray.
2017년 10월에 3박 숙박함

6/10 - 괜찮아요

Glen

2017년 8월에 5박 숙박함

8/10 - 좋아요

Edwin

Bacolod meeting
The room is Big
2017년 5월에 3박 숙박함

8/10 - 좋아요

Kerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Westown was not Rest town.....
Enjoyed my stay at the MO2. The hotel's amenities are quite good. The wi fi was strong and steady, the bathroom, though not large, was clean. The bed's were small but comfortable. I like the location of the hotel as it is right there off Lacson Blvd., and is close to Robinson Mall, and is a short jeepney ride from the Chinatown area of town. There is no elevator though, so be prepared to climb the stairs leaving and going to the lobby. My only complaint about my stay was that there was a lot clearing project going on during my stay which involved a LOT of tree cutting. I wish the hotel would have at least had the courtesy to send me an email informing me of that so that I would have been prepared for the constant sound of the chain saws each day I was there.
2017년 7월에 10박 숙박함

2/10 - 너무 별로예요

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별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended at all
It was not so clean , I noticed cockroach in the room , the ventilation is bad, toilet water is low pressure, the furniture are not clean
2017년 8월에 3박 숙박함

8/10 - 좋아요

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좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 3박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Very convenient and comfortable place to stay.
ThanK You mam/sir looking foward for your next vacation.