빌라, 침실 3개, 전용 수영장, 바다 전망 | 테라스/파티오

소피텔 바레인 잘라크 탈라사 씨 & 스파 여행 후기

5 out of 5
소피텔 바레인 잘라크 탈라사 씨 & 스파
105 Zallaq Highway, Building 2015, Block 1055, Zallaq

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 443개 이용 후기 중 263개" "
평점 8 - 좋아요. 443개 이용 후기 중 110개" "
평점 6 - 괜찮아요. 443개 이용 후기 중 36개" "
평점 4 - 별로예요. 443개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 443개 이용 후기 중 15개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 직원 및 서비스
Hotel for taking a rest
The Hotel is located in a remote area. Above all, Check in and pool security staffs are extremely friendly. Unfortunately, The bar & restaurant TAPAS is under renovation which means closed for the time being, so Hotel arranges one big tent as an alternative. We booked a room with half-board, but food items are limited and not an international meal menu. If a family wants to stay with a good view with silent, maybe this hotel is good for it because there is limited activity at night.
2018년 7월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2018년 7월 19일
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities. Your points of improvement concerning our dining options are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future. We look forward to welcoming you back, Warm Regards

10/10 - 훌륭해요

Byungsung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
아이가 있는 가족이 쉬고 즐기기에 적합한 호텔입니다.

10/10 - 훌륭해요

saudi mom 님, al khobar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완벽한 휴가
아이와 함께 하기 부족함없는 곳이에요. 수영장도 크진 않지만 알차고, 바로 해변이 있어서 해질무렵 모래놀이하니 아이들이 정말 좋아하더라구요! 방도 여유있는 크기에 욕실도 청결합니다. 어메너티도 호텔용품치고 훌륭합니다! 특유의 아라비아스러운(?)향이 나는데 은근 중독성 있어서 챙기고 싶은 욕구가; 룸서비스도 여느 호텔에 비하면 아주 훌륭합니다. 단, 조식이 생각보다 다양하지 않아요. 물론 보통 아이들이 주로 먹는 몇가지들은 충분해서 큰 무리없이 먹였어요~

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭한 서비스와 편리한 위치
가족과 함께하는 휴식처로 편안하게 쉴 수 있는 곳입니다.

10/10 - 훌륭해요

Luis 님, AlKhobar

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are very nice and clean
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 25일
Thank you for sharing your 5-star ratings.

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel. We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding. Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss. Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction. Club Millesime was good, great service from Hanna and Michelle.
2024년 1월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 1월 14일
Dear Mrs. Boneham,Thank you for taking the time to share your feedback with us. We are truly disappointed to hear about the challenges you encountered during your stay with us. Please accept our sincere apologies for the disturbances caused by the wedding event and the shortcomings in service and amenities.We take your comments seriously and will address each of the issues you've raised with our Management team to ensure that necessary improvements are made. We strive to provide an exceptional experience for all our guests, and it is disheartening to learn that we fell short of your expectations.On a positive note, we are delighted to hear that you had a pleasant experience at Club Millesime and received great service from Hanna and Michelle. We will be sure to share your kind words with them.We sincerely appreciate your valuable feedback, and we hope for the opportunity to welcome you back in the future for a more satisfying experience.Sincerely,

10/10 - 훌륭해요

Nima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2024년 2월 6일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 - 좋아요

JOANNA 님, Shropshire

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay at this hotel every October. This year we noticed a big difference and not in a good way. Every day we had to ask for towels as they’d clean the room and then not leave any towels. We’d then be given 2 towels for 4 of us! Not a major issue but inconvenient having to constantly ask and wait for them to be brought to us. Also, things in the room didn’t work (hair dryer and shaving socket). There was a wedding during our stay, again this isn’t a problem as it quite nice watching what’s going on but the set up took away a section of the pool area and the DJ and music were ridiculously loud, not very relaxing for guests who weren’t part of the wedding. It won’t put us off staying again as we love the area but the standards do need to be improved.
2023년 10월에 7박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 7일
Dear Mrs. Dorsett,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during your visit. Rest assured, we take your comments seriously and will address these issues to improve our services.Moreover, we apologize for any inconvenience caused by the loud music during the wedding event. We understand that this disrupted the peaceful atmosphere for guests who were not part of the celebration. We appreciate your understanding and patience.Your satisfaction is important to us, and please be assured that we will review our procedures to minimize any disturbances in the future.We hope to have the opportunity to welcome you back again and provide you with an improved experience.Sincerely,

10/10 - 훌륭해요

Ali

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place
2023년 10월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 10월 26일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Chase

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the property. Feels like a resort. Perfect weekend get away…. But be prepared to spend some $$$$
2023년 10월에 3박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 10월 17일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and ambiance. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel properties with 5 Star treatment
2023년 10월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 10월 17일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Yasser

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay and facilities
It was a fantastic facilities and stay, enjoyed the atmosphere, and staff, however, the rooms were not very clean, also noted some blood sports on bed sheets
2023년 9월에 2박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 9월 26일
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

6/10 - 괜찮아요

Subheyah

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 5박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 9월 15일
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. It gives us great pleasure to know that you enjoyed our facilities. Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 - 훌륭해요

Naser

2023년 8월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 9월 6일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

FAHAD

2023년 9월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 9월 5일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Mohammed

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 8월 22일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Mohammed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 8월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 8월 18일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

MOHAMMED

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 7월 10일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Abdullah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 7월 8일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Abdullah

2023년 7월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 7월 7일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 - 너무 별로예요

FAISAL

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The treatment at the reception was bad arrived at eight evening The reception man said wate the room not ready The room sevice workers were Disgusting
2023년 6월에 2박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 6월 21일
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 - 훌륭해요

Jayesh Kalyan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would highly recommend this place, it's an amazing hotel with amazing staff. Will visit again
2023년 5월에 7박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 6월 5일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

4/10 - 별로예요

Armen 님, Al Khobar

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
We stayed at SOFITEL as a family and we unfortunately experienced several hiccups: -We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him. -We were told we were upgraded, yet the room simply matched our booking. -The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety. -We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water. -Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards. -On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools. -Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate. It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.
2023년 4월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 5월 2일
Dear Mr. & Mrs. Arevian,We deeply regret to hear about your experience during your stay with us. Whilst an apology with regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.We certainly empathize with the points you mentioned in your review. Please be assured that all the points you highlighted have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.We hope that you will give us another opportunity to better serve you in the future.On behalf of the Management.Sincerely,Guest Experience Manager

10/10 - 훌륭해요

Mohammed

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 4월 27일
Dear Valued Guest,We very much appreciate your review regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 - 너무 별로예요

Bader

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No upgrade
2023년 4월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 4월 25일
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kiva ja hieno hotelli. Sijainti on aika kaukana palveluista. Hotelli sopii hyvin lapsille, koska leikkipaikkoja paljon ja lasten hoitajat todella mukavia.
2023년 4월에 6박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 4월 22일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our children facilities.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

8/10 - 좋아요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice visit
Family with 2 small children. (+) Kids club was very good, as was the splash park. Hotel was very pretty and pristine. Room was nice. Breakfast was good, though the service was friendly but slow. (-) Hotel towel system was very wasteful which given Sofitels general environmental concern was surprising.
2023년 4월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2023년 4월 13일
Dear Ms. Julia,Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to receive your feedback; it gives us great pleasure to know that you enjoyed our facilities, breakfast, and the hospitality of our staff.Your points of improvement are highly appreciated and will be discussed in depth with our Management to better serve our valuable guests in the future.We hope to welcome you back again in the near future.Sincerely,

10/10 - 훌륭해요

manei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
شكر خاص لموظفة الاستقبال اروى لحسن الاستقبال ووكرم الضيافة
2023년 3월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 3월 11일
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 4박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 2월 12일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Artsuz

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed this property and everything was perfect
2023년 1월에 4박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 1월 29일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Zuhair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 1월 22일
Thank you for sharing your ratings.We hope to have the pleasure to welcome you back again for another Magnifique experience.Sincerely,

10/10 - 훌륭해요

KATHY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean safe beautiful
답변 제공: Guest Experience Team 님, 2023년 1월 22일
Dear Ms. Li,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular the overall security and cleanliness of the hotel. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

6/10 - 괜찮아요

Enrico

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 12월에 7박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2023년 1월 8일
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas Day 2022
Stayed overnight following Christmas Day Brunch, great experiance and atmosphere, enjoyed by the whole family.
2022년 12월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 7일
Dear Mr. Scott,Thank you for sharing your Christmas experience with us! We're thrilled to hear that you and your family enjoyed the atmosphere and had a great time following the Christmas Day Brunch. Creating memorable experiences for our guests during the holiday season is our top priority, and we're glad we could deliver. We look forward to welcoming you and your family back for another wonderful Christmas celebration. Sincerely,

2/10 - 너무 별로예요

Ayesha 님, Norfolk

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was highly disappointed as the quality of the hotel was not what I expect of a Sofitel brand. The reception staff was very lovely but the rest not so much. The room I checked into had a dirty tub (hair, rust stains, dirt rig on tub). The staff took over one hour to arrange for another "upgraded room" to only give me a room that was not ready, with a significantly smaller patio, and a not so equivalent view. This "upgrade" was more like a downgrade. I was placed into my old room and settled on having the maids come clean. To my surprise when they ran the water brown rusted water came out. I was disgusted and needless to say I did not take a bath. This process caused me a 2 hr delay making me significantly late to a concert I was attending in the area. With food service, I had not-so-stellar service. In one order my food was cold, second order requested no mayo (because in Bahrain they put mayo on everything) my BBQ burger came back plain with no BBQ sauce! Next morning I ordered the anti-aging breakfast among other items. Welp I got no anti-aging breakfast but sure did get the bill. At this point, I was over it, and continued with my spa appointment which was superb! After my spa appointment, I wanted to check out as soon as possible and return home. Unfortunately, it took about one hour for them to correct my bill and refund me for the breakfast I did not receive. Also, my room had some visible wear and tear. In summary, keep the spa, but throw the hotel away!
2022년 12월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 12월 16일
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 - 훌륭해요

Habib

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 11월 25일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

10/10 - 훌륭해요

Fathy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel Friendly stuff Nice beach
2022년 10월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 10월 14일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 - 훌륭해요

Karim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff need more training on treating guests with more respect
2022년 10월에 2박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 10월 10일
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 - 훌륭해요

Talal 님, Springfield Gardens

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the beach and the pool area in this hotel
2022년 9월에 2박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 10월 6일
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach and pool ambiance.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 - 좋아요

assaf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
فندق واسع ونظيف ومناس للعوائل
2022년 9월에 2박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 9월 26일
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

8/10 - 좋아요

Rawan

2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Fathy

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I’m not taken the upgrade for my poking same like informed me & I have access to lounge and after that the reception tell me that bay mistake your poking is not included? I was so sad Abou that
2022년 9월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 10월 10일
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

4/10 - 별로예요

Mohammed

별로예요: 직원 및 서비스
They refused to upgrade me. Also, the hotel is far from everything which gives advantage to the hotel to make everything very expensive. I will never stay there again.
2022년 8월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 9월 1일
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 - 좋아요

Mohammed

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
اقامه منتازه انصح بالمنتجع صراحتا البحر حلو ونظيف و المسبح كذلك ملاحظة بسيطه الشرشف ليس نظيف
2022년 8월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 30일
نشكركم على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا.لكننا نود أن نفیدكم بأننا نسعى جاھدين لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا لنا. من ھنا نود أن نعلمكم بأننا نتخذ كافة التدابیر المناسبة لمعالجة المشاكل، بل محاولة منعھا قبل حدوثھانحن نقدر إھتمامكم و نطلب من سیادتكم اتاحتنا فرصة أخرى لكى نقدم لكم خدمة أحسن فى المستقبل القريبمع خالص الشكر و التقدير

10/10 - 훌륭해요

Ahmad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
كانت تجربة قصيرة لليلة واحدة الاستقبال ممتاز والغرفة نظيفة ولكن السعر مبالغ فيه جدا
2022년 8월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 30일
بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى مع خالص الشكر و التقدير

10/10 - 훌륭해요

Saqur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
رائع جداً
في الحقيقة منتجع رائع وطاقم فندق قمة في الاحترام وجو المنتجع مميز ولا تحتاج تخرج خارج المنتجع انصح فيه وبقوة لما يوفر من هدوء وخصوصية عالية وخدمة مميزة
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

ABDULLA

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay .
2022년 8월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 8월 9일
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 - 훌륭해요

ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 4박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 7월 31일
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 - 좋아요

Khaled 님, El paso

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Paid full price for everything and No upgrade and barely got two hour late checkout after begging the clerk because of my son special needs condition. One of the rooms was not ready even though we arrived at 5pm
2022년 7월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 7월 25일
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future. We look forward to welcoming you back, Warm Regards

10/10 - 훌륭해요

Jonathan 님, Al khobar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing experience and staff at the kids club are great. My kids always wanting to go back to this hotel just to spend time at the kids club with them. They make sure kids are active and guide them through many activities during the day, so they don’t really want to leave
2022년 7월에 1박 숙박함
답변 제공: Sofitel Bahrain Zallaq Thalassa Sea & Spa 님, 2022년 7월 25일
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our service quality and children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards