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아워글라스 호텔, 어센드 호텔 컬렉션 여행 후기

3 out of 5
아워글라스 호텔, 어센드 호텔 컬렉션
2400 Camino Del Rio Court, Bakersfield, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1129개 이용 후기 중 661개" "
평점 8 - 좋아요. 1129개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 1129개 이용 후기 중 101개" "
평점 4 - 별로예요. 1129개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1129개 이용 후기 중 45개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

juneyoung

2022년 8월에 1박 숙박함
답변 제공: Curtis - General Manager 님, 2022년 9월 27일
Hello Juneyoung,Thank you for rating your stay with us.

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: PM 님, 2024년 4월 18일
Hello Megan, we appreciate you for leaving us a review. We hope to welcome you back for another great stay.

6/10 - 괜찮아요

Kirt

연인과의 여행
Room was nice. Had earwigs in the bathroom. Bathtub stopper missing. Lobby was big but empty the breakfast had these strange chairs with what looked like gold anodized beer kegs so limited seating and only enough room on those stupid little barrels for on cup of coffee. Also no elevator so access to second floor is not available for fiscally challenged. Outside was well lit but there were large numbers of homeless at back of property between parking lot fence and freeway.
2024년 4월에 1박 숙박함
답변 제공: PM 님, 2024년 4월 16일
Hello Kirt, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room nice, but we apologize for the issues you encountered during your stay. We have security personnel on-site 24/7 to ensure the well-being of our guests and the security of the property.

8/10 - 좋아요

Sylvie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: PM 님, 2024년 4월 17일
Hello Sylvie, Thank you for taking the time and leaving us a review. We hope to welcome you back soon.

8/10 - 좋아요

juan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large rooms , clean and good view to the swimming pool area. Staff was nice. Pool should have heated water to make it more enjoyable
2024년 4월에 1박 숙박함
답변 제공: PM 님, 2024년 4월 14일
Hello Juan, Thank you for your recent stay and review. We're glad you enjoyed our spacious rooms. While our pool isn't heated, we do offer a Jacuzzi. We hope to welcome you back soon.

10/10 - 훌륭해요

Johanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Staff is very friendly. The grounds are lovely. The pool is very nice. Rooms are clean, comfortable, and have microwaves and mini frige. Reccomend staying in a King room on the first floor. Wi-fi is good and there are several USB charging slots located throughout the room.
2024년 4월에 2박 숙박함
답변 제공: PM 님, 2024년 4월 12일
Hello Johanna, thank you for sharing your positive experience! We're delighted to hear that you found our hotel great, with friendly staff and well-equipped rooms. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Andrii

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place for one night stay, also is jacuzzi there
2024년 4월에 1박 숙박함
답변 제공: Front Desk-J 님, 2024년 4월 11일
Hello Andrii, Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

8/10 - 좋아요

Aida

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditions were not in operation in our bedrooms. We were three groups of family members.
2024년 3월에 1박 숙박함
답변 제공: Front Desk - J 님, 2024년 4월 11일
Hello Aida Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We do apologize for the Inconvenience with the air conditioning and will gladly have maintenance take a look. We hope to see you again and thank you for choosing Hourglass Hotel!

8/10 - 좋아요

Silvia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and comfortable rooms. Only complaint was it was too cold outside to enjoy the pool. :)
2024년 4월에 1박 숙박함
답변 제공: PM 님, 2024년 4월 12일
Hello Siliva, we appreciate you for taking the time and leaving us a review. We are glad that you liked our facility. We are sorry to hear that you weren't able to enjoy our pool. We hope you welcome you again soon.

10/10 - 훌륭해요

Murielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: DV 님, 2024년 4월 9일
Thank you Murielle, for taking the time to rate our hotel. We are delighted to hear that you enjoyed your stay with us. Hourglass Hotel hopes to welcome you soon!

10/10 - 훌륭해요

Karen

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: FD 님, 2024년 4월 9일
Hello Karen, Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean & nice , coming from LA to stay an over night trip , I was worried about my truck mainly & they gave me the reinsurance that it will be safe. Room was supper nice & clean! , felt like luxury & bed supper comfortable!!
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 8일
Hello Jose, Thank you for taking the time to leave us a review. We really appreciate it and are happy to hear you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

6/10 - 괜찮아요

patricia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 4일
Dear Valued Guest,Thank you for staying at Hourglass Hotel in Bakersfield Ca. We hope you had a good time and look forward to seeing you again!

10/10 - 훌륭해요

Betty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very welcoming. The dining was excellent!!
2024년 3월에 1박 숙박함
답변 제공: FD 님, 2024년 4월 9일
Hello Betty, Thank you for taking the time to leave us a review. We really appreciate it and are happy to hear you enjoyed your stay and that our staff did a great job in welcoming you :) We hope to see you again and thank you for choosing Hourglass Hotel!

10/10 - 훌륭해요

Tanya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came to Bakersfield for a concert at Mechanics Bank and we needed somewhere to stay overnight. Check-in was quick and easy, getting an Uber was no problem, and the night was peaceful. Staff was also friendly and courteous!! Definitely would stay here again!!
2024년 3월에 1박 숙박함
답변 제공: Bree 님, 2024년 3월 30일
Thank you for your feedback we appreciate your stay here with us and hope to see you again in the near future .

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, large room. Clean and quiet area
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 28일
Hi Barbara! We appreciate the feedback and are happy to see you enjoyed your stay with us. We hope to see you again soon! Have a lovely day.

10/10 - 훌륭해요

elizabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Balcony
2024년 3월에 2박 숙박함
답변 제공: Pm 님, 2024년 3월 27일
Hello Elizabeth, Thank you for taking the time and leaving us a review. We are glad that you liked our hotel. We hope to you welcome you back soon.

10/10 - 훌륭해요

David

2024년 3월에 1박 숙박함
답변 제공: BREE 님, 2024년 4월 12일
Thank you for your feedback We appreciate your stay here with us , and hope to see you again soon in the near future

10/10 - 훌륭해요

martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: PM 님, 2024년 3월 18일
Hello Martha, Thank you for the positive review. We are happy to hear that you liked your stay with us. We hope you welcome you back soon.

8/10 - 좋아요

Pascal 님, Breitenbach am Inn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Unterkunft ist schön und neu. Personal super. Die Anlage sehr gepflegt und sauber. Frühstück durchaus in Ordnung. Für eine Nacht reicht es vollkommen aus.
2024년 3월에 1박 숙박함
답변 제공: PM 님, 2024년 3월 16일
Hallo Pascal, vielen Dank, dass Sie sich die Zeit genommen haben und uns eine Bewertung hinterlassen. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir hoffen, dass wir uns bald wiedersehen.

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행, 가족 여행
Staff was really nice until checkout. They entered our room around 10 am when check out is at 11 am. Although apologetic, very awkward. It wasn't even for housekeeping. The front desk staff was rude during check out. But the check in process at night was easy and the guy was very nice. So it depends on who you get. They were painting and doing maintenance in front of our room during our stay which wasn't too bothersome but I can see it can be. They start at 8-9am and are very loud. But we were awake luckily beforehand. Lots of nicks on walls and water damage on the ceiling. But the pool was nice and breakfast was nice as well. Grab and go breakfast rather than a continental. Room was very spacious.
2024년 3월에 2박 숙박함
답변 제공: PM 님, 2024년 3월 14일
Hello Jesscia, Thank you for taking the time and leaving us a review. We are sorry to hear about your difficulties you had during your stay with us. We apologize for all the inconveniences you had with us. We hope you welcome you back for a better experience.

10/10 - 훌륭해요

Hank

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms, lots of space. Nice pool and hot tub.
2024년 3월에 2박 숙박함
답변 제공: DV 님, 2024년 3월 13일
Dear Hank, thank you for taking the time to give us your feedback. We are happy to hear you had a great experience with us and hope to welcome you back soon.

8/10 - 좋아요

Mohammad

2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 31일
Hello Mohammad, We appreciate the time you took to write us a review and are glad to see you enjoyed your stay. We hope you choose us again for your next stay!

8/10 - 좋아요

Thayna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a wonderful place the only problem was that they decide to have workers working very early in the morning… we were made to wake up earlier than had planned to because of cleaning, grass cutting and leaf blowing in the morning. I don’t think these need to happen so early. Of course this all helps in the wonderful up keeping of the hotel - and it is indeed well kept, but management should consider having these happen after lunch as some people staying in the hotel are travelling and would like the opportunity to actually rest and not be forced awake by 8am
2024년 3월에 1박 숙박함
답변 제공: PM 님, 2024년 3월 9일
Dear Thayna, thank you for your feedback. We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the early morning cleaning activities. Your suggestion to consider scheduling these tasks after lunch is noted. We appreciate your understanding and hope to welcome you back for a more restful stay.

6/10 - 괜찮아요

Josephine

2024년 3월에 1박 숙박함
답변 제공: Front desk 님, 2024년 3월 25일
Hello Josephine! We appreciate the feedback and look forward to you staying with us again!

10/10 - 훌륭해요

Mikala

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bree 님, 2024년 3월 4일
Mikala Thank you for your feedback we appreciate your stay here with us and hope to see you again in the near future.

10/10 - 훌륭해요

Raffaele

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very clean and comfortable hotel. Has a nice swimming pool with lots of sun chairs and cabana-like shade. The breakfast is a grab and go. No dining area. But there’s a good selection of hot and cold items. Pleasantly surprised with this place.
2024년 2월에 1박 숙박함
답변 제공: PM 님, 2024년 2월 28일
Hello Raffaele, Thank you for taking the time and giving us a feedback. We are happy to hear you liked our amenities. We hope to welcome you back soon!

2/10 - 너무 별로예요

Aigul

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: PM 님, 2024년 2월 28일
Dear Aigul, we are sorry to hear about your experience. Please accept our apologies for any difficulties you encountered during your stay. We hope you welcome you back and provide you with a much better experience.

10/10 - 훌륭해요

Viorel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 2월에 1박 숙박함
답변 제공: PM 님, 2024년 2월 28일
Hi Viorel, Thank you for taking the time and leaving us a review. We hope you welcome you back soon.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly.
2024년 2월에 1박 숙박함
답변 제공: PM 님, 2024년 2월 24일
Hi Michael, Thank you for taking the time and leaving us a review. We are glad that you enjoyed your stay with us and found our staff friendly.

10/10 - 훌륭해요

Trevion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plenty of parking, quiet and secure. Sheets were a bit stiff but I'm a snob about that kind of thing. I slept well, regardless. The continental breakfast is a continental breakfast! It's fine. Plenty of Danish, fruit, juice and coffee. The water dispenser was a plus as well. One thing that stood out to me was the professionalism of the staff. It was bordering, dare I say, warmth? Everyone I passed acknowledged me and greeted me with a, "Good morning" salutation. It may be a small thing but it matters, and I appreciate it. I look forward to staying here on future trips to Bakersfield and have no problem recommending.
2023년 11월에 3박 숙박함
답변 제공: DV 님, 2024년 2월 21일
Hello Trevion, we are so delighted to hear you enjoyed our hotel and our breakfast. We are pleased to hear that our staff was friendly, as our main priority is to provide our guests with the best customer service. We hope to welcome you soon.

6/10 - 괜찮아요

Anita

좋아요: 청결 상태
별로예요: 직원 및 서비스
Booked ADA room with Expedia. Wasn't placed in one by hotel. Had to insist and show Expedia booking. Given room far away from entrance and handicap parking. Safety locking bolt on door doesn't work well. Surface of room floor uneven near heating/ac unit. Will not stay in this property again due to large deposit charge to my credit card.
2024년 2월에 1박 숙박함
답변 제공: DV 님, 2024년 2월 21일
Hello Anita, we are sorry to hear you did not have a pleasant stay with us. If you were at all uncomfortable with your room, a call to the front desk we would have been more than happy to make you comfortable. As for the safety lock and the flooring, we will look into it right away thank you for bringing it to our attention. The deposit is just a hold for incidentals and our hotel policy we apologize for the inconvenience. Thank you for choosing to stay with us, take care.

8/10 - 좋아요

Anita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and service! Convenient to freeway but quiet.
2024년 2월에 1박 숙박함
답변 제공: DV 님, 2024년 2월 15일
Thank you Anita, for taking the time to write us a review and rating. We are happy to hear that our location was convenient for you. We hope to welcome you again soon.

10/10 - 훌륭해요

rogelio

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 20일
Hi Rogelio!We appreciate the review and hope to see you again soon!

10/10 - 훌륭해요

Gurveer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is incredibly nice and the gentleman at the front desk was very very friendly. I usually travel alone and I feel very safe here!
2024년 2월에 1박 숙박함
답변 제공: PM 님, 2024년 2월 2일
Dear Gurveer, thank you for your kind words! We're thrilled to hear you found our hotel incredibly nice and felt safe during your stay. We look forward to welcome you again.

10/10 - 훌륭해요

Araceli

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very kind...it was nice, quiet , clean and affordable. Breakfast on the go and complimentary coffe was the best...i will ve staying herr from now on when i visit Bakersfield
2024년 1월에 3박 숙박함
답변 제공: Bree 님, 2024년 1월 29일
Araceli Thank you so much for your Feedback We Appreciate your stay here with us, and are glad to welcome you back & see you in the near future.

8/10 - 좋아요

Yvonne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: DV 님, 2024년 1월 22일
Thank you Yvonne, we appreciate you leaving us a review, we hope to see you soon.

8/10 - 좋아요

patricia

No coment
2024년 1월에 1박 숙박함
답변 제공: DV 님, 2024년 1월 22일
Thank you Patricia, we appreciate you taking the time to rate our hotel. We hope to welcome you back soon.

10/10 - 훌륭해요

Olga 님, Diamond bar

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: DV 님, 2024년 1월 22일
Thank you Olga, for your rating we hope to welcome yu back soon.

10/10 - 훌륭해요

Octavio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 1월에 1박 숙박함
답변 제공: PM 님, 2024년 1월 19일
Hello Octavio, Thank you for the feedback. We hope to welcome you back soon.

10/10 - 훌륭해요

Randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DV 님, 2024년 1월 16일
Thank you Randy for your rating. We hope to welcome you back soon.

10/10 - 훌륭해요

Christian

2024년 1월에 2박 숙박함
답변 제공: PM 님, 2024년 2월 4일
Hello Christian, We appreciate the review and we hope you welcome you back!

8/10 - 좋아요

Michelle

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Room next to freeway, horrible for a light sleeper
We are a family of 3 and stayed for one night for a Cheer competition. The staff was very friendly and helpful. We needed to call for help for the TV. It is a new program where you have to cast a streaming service from your phone. It wouldn’t connect to our phones and was a slight inconvenience, but not life changing. The room its self was refurbished and looked new. The bathroom was also refurbished and shower head put out enough water pressure. Only complaint about the bathroom is I noticed in the corners of the countertop and floors, it was dirty. Maybe a rushed cleaning job? But that little bit of detail especially in a bathroom can go a long way for the customer who is staying. Beds were average comfort with pillows that were the size of a small square throw pillow. (Not exaggerating!) If you’re a light sleeper ask to have a room closer to the front of the hotel. I got next to no sleep because my room was up against the freeway and I heard every car pass by. Overall the hotel and room was fine for the one night stay, you can see all the remodeling the hotel is doing to make it a more desirable property.
2024년 1월에 2박 숙박함
답변 제공: PM 님, 2024년 1월 14일
Dear Michelle, thank you for choosing us for your Cheer competition stay. We're glad you found our staff friendly and the refurbished room satisfactory. We apologize for the inconvenience with the TV and cleanliness oversight. We'll address these promptly. We appreciate your valuable insights and hope to welcome you back for an improved experience.

2/10 - 너무 별로예요

Amir

2024년 1월에 1박 숙박함
답변 제공: PM 님, 2024년 2월 2일
Hello Amir, We are sorry to hear about your experience at our hotel. If you have any specific feedback we would greatly appreciate that and we hope to welcome you back and provide a better experience on your stay.

6/10 - 괜찮아요

James

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unhappy
The room was clean and up to date with a fridge and microwave. The was no coffer maker in the room, (big deal). Also the so called breakfast is nothing more that old orange and bearclaw that you purchase at 711. Don't advertise breakfast if you are not going to supply it and if I have to walk to the lobby to get my coffee in my PJ's is not going to cut it. I will never stay there again no matter how nice it was.
2024년 1월에 1박 숙박함
답변 제공: PM 님, 2024년 1월 14일
Hello James, We thank you for taking the time and leaving us a review. We are devasted to hear about the difficulties you had during your stay. We apologize for that. We hope you welcome you back and provide you with a better service and experience.

10/10 - 훌륭해요

Kaori

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: DV 님, 2024년 1월 14일
Hi KaoriThank you for taking the time and leaving us a review. We hope to see you soon

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: PM 님, 2024년 1월 14일
Hello Jose, We appreciate the feedback. We hope to welcome you back soon and provide you with a better experience on your next stay.

10/10 - 훌륭해요

Jay Joel 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check-in was smooth. It's really worth the stay.
2024년 1월에 2박 숙박함
답변 제공: PM 님, 2024년 1월 11일
Dear Jay Joel,We're thrilled to hear that your check-in experience was smooth and that you found your stay worthwhile! Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay.

6/10 - 괜찮아요

Mohamed

2024년 1월에 1박 숙박함
답변 제공: PM 님, 2024년 1월 11일
Dear Mohamed,Thank you for sharing your feedback.

10/10 - 훌륭해요

Horacio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👌
2024년 1월에 1박 숙박함
답변 제공: PM 님, 2024년 1월 11일
Hello Horacio, Thank you for the excellent rating! We're delighted to hear you had a five-star experience.