The staff was so kind and accommodating, 5 star service upon arrival! There was a little mix up with airport pick up, so they offered complimentary transfer to our next destination as a means of apology. Unexpected but very grateful! The grounds are beautiful, and very serene. You feel far away from the busy Main Street in Ubud, with lots of green vegetation, bird sounds, infinity pools, but it is actually very conveniently located to the Ubud Market, recommenced restaurants, the monkey forest, and about 1 mile from the Campuhan Ridge walk. I also highly recommend the Balinese healing massage through the hotel’s Tejas Spa. Really great experience!