야외 수영장, 일광욕 의자

그랜드 즈리 쿠타 발리 여행 후기

4 out of 5
그랜드 즈리 쿠타 발리
Jl. Raya Kuta No. 81, Kuta, Bali

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 153개 이용 후기 중 50개" "
평점 8 - 좋아요. 153개 이용 후기 중 61개" "
평점 6 - 괜찮아요. 153개 이용 후기 중 24개" "
평점 4 - 별로예요. 153개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 153개 이용 후기 중 7개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

MA

별로예요: 직원 및 서비스
이런경우...
조금은 외진곳에 위치하고 있지만 해변쪽으로 걸어가는데 큰 무리는 없었습니다. 걸어나가기가 좀 부담이 되면 호텔에서 무료셔틀을 해주기 때문에 해변가나 큰 쇼핑몰까지 편하게 나갈 수 있었어요. 다만 조식을 조금 신경을 써주면 좋을거 같았어요. 머무는 동안 메뉴가 비슷했거든요. 시설이나 그런건 깔끔한 편이였습니다. 객실내 냉장고를 별도로 돈을 내야 이용할 수 있는 것 점은 조금 아쉽게 다가오긴 했네요. 그리고 이건 어떻게 설명을 해야 할까요. 총 삼박을 묶었습니다. 이틀째 되는날 여행을 하고 돌아와 잠을 자려고 하는데 침대 시트에 군데 군데 잉크자국이라고 해야 할 까요. 검정색인데 조금 물이 빠진 느낌의 자국들이 군데 군데 보이더군요. 시트를 바꿔달라고 해야 할까 잠깐 고민했지만 시간도 늦었고 크게 지저분하다고 느끼지 않아 그대로 두었습니다. 문제는 체크아웃때 생기더군요. 체크아웃을 하려고 카운터에 부탁하고 그 앞에서 기다리고 있었습니다. 무슨 문제가 생겼는지 한참을 기다렸습니다. 그러더니 방 청소를 하는 직원분이 저희가 머물렀던 곳 침대 시트를 걷어와 카운터 직원과 이야기를 합니다. 그리곤 친절하게 응대를 하던 직원들의 표정이 싸늘하게 식으며 저희가 머물렀던 숙소의 침대시트에 이런 얼룩이 있으니 배상을 하라며 종이를 보여줍니다. 그때부터 조금 당황하긴 했지만 어젯밤 상황을 설명했죠. 영어도 서툴고 억울하긴 하고 그러니 열심히 설명을 해보지만 제대로 전달이 될 거란 생각을 하진 않았습니다. 직원들의 입장에서 봐도 방에 머물렀던건 저니까. 제 책임이 되겠지요. 이런 저런 이야기 끝에 어쩔 수 없이 배상을 하고 나왔습니다. 배상의 문제를 떠나 직원들의 태도가 많이 아쉬웠습니다. 의심할 수 밖에 없는 입장이란걸 이해하면서도 어떻게 그렇게 갑작스레 태도를 서늘하게 바꿀 수 있을까요. 끝까지 기분좋게 여행 할 수 있었을텐데 그런 점이 조금 씁쓸하게 와 닿았습니다.

8/10 - 좋아요

JAE HO 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
쿠타에서의 하룻 밤
일단 호텔스 닷컴 지도에 나와있는 위치에 호텔이 없었다. 원래 지도에서 Legian st. 아래 끝에 있다고 나와있어서 시내와 가까워 예약을 했지만, 막상 거기 가니 호텔이 없고, 어렵사리 수소문한 끝에 시내와 떨어진 곳에 있다는 것을 알고 찾아가게 되었다. 주변에는 볼 게 정말 없고, 시내로 걸어가야 한다. 하지만 길이 어둡고, 하천이 흐르고 있어 위치는 영 별로다. 비즈니스용으로 맞는 호텔이지, 관광을 하기에 좋은 호텔은 아니다. 호텔 자체는 지은지 얼마 안되서 깨끗하고 좋았다. 스태프들도 친절하고 대응을 잘 해주었다. 관광이 목적이고, 걸어다니는 것을 좋아한다면, 시내와 더 가까운 곳으로 가는 것을 추천하겠다.

4/10 - 별로예요

soonyoung 님, 한국

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
호텔의위치와 상태에 비해 비쌈
위치가 안좋음. 욕실에서 냄새나서 방을 바꿈.대부분의 직원들은 친절했으나 하우스키핑직원중 한명은 이불시트 갈아달라는데 언짢은 표정을 지어 기분이 안좋았음.(이불위에 벌레들의 사체가 있었음)그러나 1층로비의 수영장과 레스토랑은 이쁘게 잘꾸며놓았음.프론트직원들은 밝고 상냥함.

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Hao

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Old and dirty linen otherwise good overall.
2022년 10월에 7박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 10월에 1박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 11월 4일
Dear Anonymous, Thank you for your review and we regret to know that according your score it seems that your experience is not perfect as our expectation and it will be more helpful if you could let us know which part or things is that. We do hope that we could do a betterment in the future so we are hoping to have a chance to serve you again in the near future, Cordially yours,

2/10 - 너무 별로예요

zaridah

Not happy stay
Crockroch inside toilet and housekeeping noisy while rm
2019년 10월에 6박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 10월 28일
Dear Zaridah, Warmest greeting from Grand Zuri Kuta Bali! Please accept our sincerely apologize for insufficient service that you have experience during accommodated in our property. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. However, your review was surprising us that such an unfortunate experience has happened to you one of our valued customers. We are committed to you and our valued customers, related department concern have been taking immediate corrective steps to regain your confidence in us. Again, We are very sorry for the unexpected experience, should you give us the chance, we will definitely show you our betterment. Cordially yours,

2/10 - 너무 별로예요

Feroz

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty rooms, dirty location, full of chinese
It was a terrible hotel in terrible location. The breakfast was bad and the hotel was dirty. The rooms were small and you can hear other guests in bathroom. What a waste of money.
2019년 10월에 1박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 10월 28일
Dear Feroz, Thank you for giving us the chance to improve our services through your valuable feedback. As we pride ourselves on delivering a memorable hotel experience during your visit, we have unfortunately fallen short of our goal. Please accept our sincere apology and I concern to read all of your feedback in order to do a betterment in the future. Please rest assure that all related department has been addressed this issue and currently they are taking important action to prevent this kind of experience may happen again. Once again we are so sorry for these inconvenience. We do hope able to welcoming and host you better in future. Cordially yours,

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Molto pulito, personale gentile ma colazione pessima
2019년 10월에 12박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 10월 24일
Dear Anonymous, Thank you for taking your time to leave a review for us. We are happy to know that you love our room quality, unfortunately the breakfast quality seems wasn't meet your satisfaction and we do apologize about it, Our FB Team have been addressed this issue in order to improve their performance. We do hope that could serve you again in better experience for another occasion. Cordially yours

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
By no means this rates 4 stars, it may rank 2.5 to 3 stars if stretched.
2019년 9월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
evry things was ok exept lockation because area was dirty
2019년 8월에 5박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 8월 14일
Dear Our Valued Guest, Thank you in advance for your time to write us a review about your recent stay at our Hotel. It's been a pleasure to have you as our valued guest. Furthermore, our Hotel is located in the center of Kuta city and it is easy to explore Bali from our Hotel since the transportation access is anywhere. I hope you had a good memory with us. Best Regards,

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 4박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 8월 13일
Dear Our Valued Guest, Thank you in advance for tour time to rank your recent stay with us. I hope you really had an enjoyable moment with us,as we always strive to give our best for all of our guests. Look forward to welcome you back again. Best Regards,

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
The staff was friendly and gave me a room upgrade. However, the new room was connected to another by a door which did not lock. The massage rooms were ok.
2019년 7월에 5박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 7월 17일
Dear Our Valued Guest, Thank you in advance for your time to write us a review about your recent stay. I hope you had an enjoyable day with us. Moreover, I will follow up your feedback related to our connecting door to have lock on both side, as it's my most concern to make sure all of our guests have a comfort and pleasant staying in our Hotel. Look forward to welcome you back again. Best Regards,

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable beds, friendly staff and okay pool area
2019년 6월에 7박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 7월 2일
Dear our Valued Guest, Thank you in advance for your time to write a review about your recent stay in our Hotel. I hope you had an enjoyable memory with us. Look forward to welcome you back again at our Hotel. Yours Sincerely,

6/10 - 괜찮아요

Daniel

Correcto
Hotel correcto, un poco alejado del centro.
2019년 6월에 3박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 6월 29일
Estimado Sr. Daniel, Gracias de antemano por su tiempo para escribir un comentario sobre su reciente estancia con nosotros. Ha sido un placer tenerte como nuestro valioso huésped. Además, en realidad nuestro hotel se encuentra en el centro del área de Kuta, en el que se puede acceder fácilmente al transporte para explorar Bali. Espero que tengas buena memoria con nosotros. Tuyo sinceramente,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 4박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 6월 16일
Dear Our Beloved Guest, Thank you in advance for your time to rank us about your recent stay. We are glad to know that you were satisfy with us. Hope our Hotel would always be your preferred accommodation in Bali. Best Regards,

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When my partner and I arrived our room was upgraded 🙂 lovely room with 2 separate balconies overlooking the pool both with seating. Spacious bathroom with lovely shower. Pool was clean and nice to chill. Staff are friendly and was happy with selection of food available at breakfast. 15-20 minute walk to main Kuta area. We like to walk so did that most days but if you take cab I guess it takes 5mins
2019년 4월에 12박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 5월 10일
Dear Our Valued Guest, I'm so glad to hear that you had an enjoyable moment with us. We always strive to give our best to all of our guests. Hopefully we could always please you and all of our other guests. Look forward to welcome you back here in Grand Zuri Kuta Bali Hotel. Best Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 5월 7일
Dear Our Valued Guest, I'm glad to know that you had an enjoyable and great experience with us. It's my most concern to make sure you and all of our other guests have a memorable moment with us, as we always strive to give our best for all of our guests. Look forward to welcome you back again at our Hotel. Yours Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleanliness, the staff and overwralk experience was relaxing.
2019년 2월에 3박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 3월 1일
Dear Our Valued Guest, Thank you so much for sharing your experiences with us. Hope you really had a great day with us. Look forward to welcome you back again at our Hotel. Yours Sincerely,

8/10 - 좋아요

Hamdan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 2월 26일
Dear Mr. Hamdan, Thank you in advance for your time to give us score. It's my pleasure to have you with us as our valuable guest. Hopefully, you had enjoyable days with us and would like to come back again someday in the future. Best Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room and fast check in. Check-out was very smooth!. Def recommend
2019년 1월에 5박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2019년 2월 1일
Dear Our Valued Guest, Thank you so much for your time to write us a good review about your recent stay with us. It is my pleasure to have you with us as our valuable guest. Hopefully, you had a wonderful stay with us. Yours sincerely, Anselmus Arie, General Manager

8/10 - 좋아요

Mohd Yunus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Suit for family, budget traveler and halal food
nice stay with a clean room, quiet, halal food and good staffs
2018년 12월에 2박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2018년 12월 21일
Dear Mr. Mohd. Yunus, Thank you in advance for your time to write a review about your recent stay for us. I hope your days with us were memorable and wonderful. Look forward to welcome you back again at our Hotel. Sincerely Yours, Anselmus Arie, General Manager

8/10 - 좋아요

Li

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2018년 11월 12일
Dear Mr./Mrs. Li, Thank you in advance for giving time to give us score. It's been a pleasure for me to have you as our valuable guest. Hopefully you enjoyed you day with us. Look forward to welcome you back again at our Hotel. Yours Sincerely, Anselmus Arie, General Manager

10/10 - 훌륭해요

Alina 님, Uk

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place, would love to go back again, staffs were very helpful and communicative.
2018년 10월에 8박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2018년 10월 25일
Dear Ms. Alina, So glad to hear that you were having great time with us. Thank you so much for your nice review anyway. It's been a pleasure for me to have you with us as our valuable guest. Hopefully, our Hotel would always be your preferred accommodation in Bali. Look forward to welcome you back again in our Hotel. Yours Sincerely, Anselmus Arie, General Manager

8/10 - 좋아요

Kelvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goed
Mooi hotel, erg schoon. Ook de service is erg goed. Kamer was ook mooi en netjes. Je zit alleen niet in de buurt van het centrum, maar ze bieden scooter verhuur aan en taxi service vanuit het hotel, dus je bent zo in het centrum van Kuta. Ontbijt is op basis van buffet, en is prima te doen. Wij hadden alleen veel Mensen uit India in het hotel in onze periode, deze maakten snachts en sochtens vroeg erg veel lawaai, maar dat moet je dan maar net treffen. Verder zeker een aanrader!
2018년 9월에 3박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2018년 10월 6일
Geachte Heer Kelvin, Heel erg bedankt voor je beoordeling over ons hotel. Hopelijk had je veel plezier met ons en zou je graag nog een keer terugkomen. Beste wensen, Anselmus Arie, General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gradevole e positiva, accogliente personale disponibilissimo
2018년 9월에 10박 숙박함
답변 제공: Anselmus Arie, General Manager 님, 2018년 9월 19일
Caro Nostro Ospite Stimato, Grazie mille per il tuo tempo di scrivere una recensione per noi. Spero che tu abbia trascorso una giornata piacevole e che tu abbia una grande esperienza con noi. Poiché è la mia priorità principale, assicurarmi che tutti i nostri ospiti siano soddisfatti del nostro servizio, dei nostri prodotti e anche delle nostre strutture. Attendo con ansia di darvi il benvenuto di nuovo nel nostro Hotel. Cordiali saluti, Anselmus Arie, Direttore Generale

8/10 - 좋아요

Domenico 님, Italia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bali August '18
Hotel molto carino in posizione strategica e fuori dal caos
2018년 8월에 11박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 9월 14일
Caro signor Domenico, Grazie in anticipo per il tuo tempo a scrivere una recensione per noi. Spero che tu abbia avuto una grande esperienza con noi, poiché è la mia priorità principale per assicurarmi che tutti i nostri ospiti possano godersi davvero le loro giornate con noi. Attendo con ansia di darvi il benvenuto di nuovo a Grand Zuri Kuta Bali Hotel. Cordiali saluti, Anselmus Arie, Executive Assistant Manager

8/10 - 좋아요

Harvey 님, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location very far from shopping & the beach. Staff friendly. Breakfast was good
2018년 8월에 1박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 8월 29일
Dear Mr. Harvey, Thank you in advance for your review about our Hotel. I hope you enjoyed your recent stay with us, as we always strive to give our best for all of our guests. I look forward to welcome you back again to our Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

8/10 - 좋아요

Alessia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
vacanza al top
Ambiente pulito e confortevole. Personale attento e disponibile. Ho avuto un ottima esperienza, ho soggiornato per circa 10 giorni e sicuramente, ci ritornerò. L'hotel è in una posizione favorevole, lontano dal caos del centro ma vicino ad ogni servizio ed alla spiaggia. Le stanze sono luminose e ordinate, arredate in uno stile minimal e piacevole. L'hotel offre un servizio navetta gratuito per la spiaggia, una piscina alla quale è possibile accedervi gratuitamente ed una piccola palestra. Bali è una meta favolosa ma è importante a fine giornata tornare in un posto dove riposarsi e rigenerarsi. Un punto sopra la media lo affido allo staff, con un attenzione e una professionalità sopra la media. Sempre gentili e disponibili.
2018년 8월에 11박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 8월 31일
Gentile Signora Alessia, Sono così felice di sapere che il nostro Hotel potrebbe diventare una delle tue cose preferite durante le tue vacanze a Bali. Grazie mille per la tua bellissima recensione su di noi. È mio piacere averti con noi come nostro prezioso ospite. Non vedo l'ora di darvi il benvenuto di nuovo al nostro Hotel. Ti auguro una buona giornata. Cordiali saluti, Anselmus Arie, Executive Assistant Manager

8/10 - 좋아요

Tourist

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was good, but the iron board is not provided and need to request for hairdyer The breakfast is ok, not many variety and taste not very good
2018년 8월에 2박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 8월 16일
Dear Our Valued Guest, Thank you in advance for your time to write a review for us. Hopefully you had an enoyable day with us. Besides, I will follow up your feedback about our amenities and food varieties, as it is my most concern to make sure all of our guests have a wonderful and comfort staying experience with us. Look forward to welcome you back agai in Grand Zuri Kuta Bali Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
2018년 7월에 2박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 7월 31일
Dear Our Valued Guest, Thank you in advance for your time to score us. As I could see from the score, it seemed that you did not really enjoy your day with us. Your feedback become a trigger for us in improving our quality of products, services and facilities, as it is my most concern to make sure all of our guests have a pleasant staying with us. Hope to welcome you back again in Grand Zuri Kuta Bali Hotel someday. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

4/10 - 별로예요

Kieu

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 9박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 7월 26일
Dear Ms. Kieu, Thank you so much for your time to give us a score. I could see from the score that you were not really enjoying your day with us. It means that I have many tasks to be followed up and I have to check every detail in our products, services and facilities in order to make it ready to satisfy all of our guests. Hopefully, you would come back again someday, and at that time you will have great time and give us full score. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

8/10 - 좋아요

Nor Hezrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Halal breakfast buffet hotel
Great hotel. Serve halal breakfast buffet. Friendly staffs. Would be much better if can provide baby cot. Check out process is to be improved.
2018년 6월에 3박 숙박함
답변 제공: Anselmus Arie 님, 2018년 6월 25일
Dear Ms. Nor Hezrina, Thank you so much for your review about us. It is my pleasure to have you with us as our valuable guest. Moreover, your review about our services will become a feedback for us to improve our quality, as I strive to make sure that all of our guests get a real great experience with us. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

8/10 - 좋아요

Masa 님, 日本

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
部屋は広くないが、清潔。
ユニバーサルタイプコンセントが嬉しい。また、トイレボウルには、手動式ですが、ウォシュレット付きです。買い物には、モールギャラリアに無料シャトルを、出してもらいました。そこから、クルクルバスを使えば、行動範囲が、広がります。
2018년 6월에 2박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 6월 14일
親愛なるMasaさん、 私たちにレビューを与えるために、事前にお時間をいただきありがとうございます。 私の貴重なゲストとしてここにお迎えすることが、私の喜びです。 うまくいけば、あなたは私たちと一緒に楽しく思い出深い瞬間を過ごしました。 また、私たちには4つの部屋があることをお知らせしたいと思います。最大のものは、ジュニアスイートルームです。サイズは58平方メートルで、リビングルームは別です。 次回滞在のためにより大きな部屋タイプが必要な場合は、この部屋を選択することができます。 私たちのホテルに再びあなたを歓迎することを楽しみにしています。 敬具、 Anselmus Arie、エグゼクティブ・アシスタント・マネージャー ----- Dear Mr. Masa, Thank you in advance for your time to give us review. It is my pleasure to have you here as our valuable guest. Hopefully you had an enjoyable and memorable moment with us. Besides, I would like to inform you that we have four different rooms, and the biggest one is the Junior Suite Room, with size is 58 square meter, and has separated living room. You might choose this room if you need a bigger room type for your next staying. Look forward to welcome you back again to our Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

6/10 - 괜찮아요

n 님, japan

좋아요: 직원 및 서비스
별로예요: 청결 상태
The sheets were dirty
Breakfast was nice, people were kind, but Cleanliness... my sheets were already dirty everyday. Why?
2018년 6월에 3박 숙박함
답변 제공: Anselmus Arie 님, 2018년 6월 12일
Dear Our Valued Guest, Thank you so much for your time to write us a review. Besides, I would like to apologize to you regarding our sheets. I will make sure we will change all of the unproper linen and recheck all of it ever time. Your feedback will strive us to work harder on preparing our products and facilities. And still I hope you had an enjoyable memories with us. Yours Sincerely,

10/10 - 훌륭해요

salah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding
Amazing staff. Room. Pool. Food everything for that price. I still can't believe it!
2018년 5월에 8박 숙박함
답변 제공: Anselmus Arie 님, 2018년 6월 8일
Dear Mr. Salah On, Thank you so much for your nice review for us. I'm so glad to know that you enjoyed your recent stay with us. Hopefully, our Hotel would always be your preferred accommodation any time you visit Bali again. Best Regards, Anselus Arie, Executive Assistant Manager

2/10 - 너무 별로예요

raj 님, malaysia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel..not even a single star
Stayed for 4 nights with spousr and 6 yrs child. They gave a room facing road with huge blasting musoc by hotel. Room was changed but the bed was small (not king size as promised). Then the water doesnt drain out from shower cabinet, daiky had to folow up for repairs. I asked for an upgrade and was refused despite offering to pay for the upgrade. The linen, towels were so worn out. Asked to make a local call was refused and asked to come to the front desk. Unimaginably painful. BIGGEST REGRET to have put my family through this disgusting exp.
2018년 6월에 4박 숙박함
답변 제공: Anselmus Arie 님, 2018년 6월 9일
Dear Mr. Raj, Firstly, let me apologize to you for what you experienced in our Hotel. I've learnt your issue and have some explanations for it. Without any intention of making any excuses, I just want you to know that we have four different room type which differ from one to another. The suitable rooms for family is the Junior Suite Room which has separated living room and the size in 58 square meter, we believe you and family could comfortably stay in this room. This room is facing the swimming pool as well. Besides, it is right that our Hotel does not provided an out going call to the outside of Hotel in our guest rooms, but we can assist you in the Front Office who will ready to assist you 24 hours. Furthermore, I will give more training to all of our staffs on how to understand the guests needs so that we can strive to provide our guests needs and always make them satisfy and having good day staying with us. Hope you will be satisfy when you decided to come and stay again in our Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

10/10 - 훌륭해요

Zulkefli Ahmat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 4월 16일
Dear Mr. Zulkefli Ahmat, Thank you so much for your rating for us. It's my pleasure to have you here as our valuable guest. Hopefully you had an enjoyable day with us as we always strive to give our best in providing and preparing the services, products and also our facilities to please all of our guests. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

4/10 - 별로예요

MAKOTO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 4월 5일
Dear Mr. Makoto, Thank you so much for time to give us review. Hopefully, you had a great time with us. I will make sure to give more attention to our products, facilities and service so that you and all of our other guest would feel satisfy while staying with us. Have a great day. Yours Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

房間不提供吹風機,需要跟櫃台反應才會送來。床單有污漬...
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 2월 23일
亲爱的我们宝贵的客人, 非常感谢你的时间给我们审查。 希望你和我们度过了一段美好的时光。 此外,我想向您道歉,吹风机以及我们的床单状况。 为了维护我们的服务和产品,此反馈对我们非常重要。 我会确保我们会解决这个问题,并确保一切准备好迎接我们的所有客人。 我期待着您再次光临Grand Zuri Kuta Bali Hotel。 此致, ----- Dear Our Valuable Guest, Thank you so much for your time to give us review. Hopefully you had a good time with us. Besides, I would like to apologize to you for the hairdryer and also our sheet condition. This feedback is really important for us in order to maintain our services and products. I will make sure we will fix this problem and make sure everything is ready to welcome all of our guests. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

10/10 - 훌륭해요

Loong Seng 님, Kuala Lumpur, Malaysia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and nice view. Convenience and quiet.
Asked for bottle opener, but never come. That is it.
2018년 1월에 4박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 5월 17일
Dear Mr. Loong Seng, Thank you so much for your time to give us a review. Moreover, I would like to apologize to you for the inconvenience which happen during your recent stay with us. I will make sure this kind of accident would never happen again by giving more training to all of my staffs, so that we will pay more attention to our guests' requests and needs. As our most concern is to make sure all of our guests could feel satisfy and comfort while staying with us. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel.. Yours Sincerely,

10/10 - 훌륭해요

Tomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
A bit far from the main area but good and cheap food available across the steeet. Such a great hotel the only thing I didn’t like was the swimming pool. There’s no privacy’s restaurants is literally next to it so bored waiters and staff can stare at you while you’re chilling by the pool. But still a beautuful hotel.
2018년 1월에 1박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 2월 3일
Dear Mr. Tomas, I'm so glad to know that you enjoyed your recent stay with us. It's our pleasure to have you here with us as our valuable guest. Hopefully our Hotel would always be your preferred accommodation anytime you visit Bali again next time. Thank you so much for your review anyway. I look forward to welcome you back again at Grand Zuri Kuta Bali Hotel. Best Regards,

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bali holiday
Clean comfortable hotel but breakfast is limited but very giid
2018년 1월에 2박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 2월 2일
Dear Mr. Jeff, Thank you for giving us a good review. Hope your days with us were memorable and enjoyable as we always give our best to make sure all of our guests feel happy while staying with us. Look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good overall - rooms were little smaller but stay was comfortable/ staff excellent
2018년 1월에 5박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 1월 29일
Dear Our Valued Guest, Thank you so much for your time to give a review about our Hotel. I'm so glad to to hear that you enjoyed your recent stay with us. As our tag line is "We Know How to Please You", we will always make sure all of our guests get a comfort staying and memorable memories while staying with us. Look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Best Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bien, hasta ahí nomás.
Típico "4*" de Bali. El cuarto muy bien, relativamente amplio, cómodo. Piscina muy bonita, el gimnasio no es ningún espectáculo pero ahí está. Para quienes lo usamos por lo menos ofrece algo. Desayuno muy pobre, en variedad y calidad. El restaurante malo... Tampoco puede pedirse mas por $40...
2018년 1월에 7박 숙박함
답변 제공: Anselmus Arie, Executive Assistant Manager 님, 2018년 1월 24일
Estimado nuestro valioso invitado, Muchas gracias por su tiempo para escribir una crítica sobre su reciente estancia en nuestro hotel. Además, me gustaría agradecerles sus comentarios sobre nuestro desayuno. Prestaré más atención a nuestra selección de desayuno, ya que es nuestra mayor preocupación asegurarnos de que todos nuestros huéspedes puedan realmente satisfacerse mientras se alojen con nosotros. Todavía espero que tengas un último recuerdo sobre tu estancia con nosotros para que te guste volver a hospedarte con nosotros la próxima vez si vuelves a visitar Bali. Tuyo sinceramente, Anselmus Arie, Subgerente Ejecutiv

8/10 - 좋아요

Peter 님, Houthalen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fijn en goed
Alles wat je van een hotel mag verwachten. Echte aanrader.
2018년 1월에 5박 숙박함
답변 제공: Anselmus Arie, Uitvoerend Assistent-Manager 님, 2018년 1월 19일
Geachte heer Peter, Heel erg bedankt voor je tijd om een recensie over ons hotel te schrijven. Het is mij een genoegen om u hier als onze waardevolle gast te hebben. Trouwens, ik ben zo blij dat je je recente verblijf bij ons hebt genoten. Omdat het mijn grootste zorg is om ervoor te zorgen dat al onze gasten zich gelukkig en tevreden kunnen voelen tijdens hun verblijf bij ons. Ik kijk ernaar uit u te verwelkomen in Grand Zuri Kuta Bali Hotel. Hoogachtend,

8/10 - 좋아요

ornpreeya 님, thailand

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Average hotel
Average hotel n the room is cute and cozy but totally not 4 stars hotel.
2017년 12월에 5박 숙박함
답변 제공: Erick Indra Gunadi, General Manager 님, 2018년 1월 15일
Dear Mr. Ornpreeya, It's my pleasure to have you with us. Thank you so much for your feedback about us. It will become a trigger to improve our products, services and facilities so that we could really please you and all of our other guests. I look forward to welcome you back in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

2/10 - 너무 별로예요

Worst 4-star hotel I have ever stayed. 님, Bad location

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is the worst 4star hotel I have ever expetien
Bad 4star hotel. Bad foods. Bad breakfast choice.
2017년 12월에 3박 숙박함
답변 제공: Erick Indra Gunadi, General Manager 님, 2018년 1월 15일
Dear Our Valued Guest, Thank you for your review about our Hotel. It become feedback for us to improve our quality of products, facilities as well as service. As it is my most concern to make sure all of our guests feel satisfy and comfort while staying with us. Hope to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

8/10 - 좋아요

Gita 님, Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and friendly staff
All the staff were very helpful, rooms and pool was very clean and the food was nice.
2017년 11월에 2박 숙박함
답변 제공: Erick Indra Gunadi, General Manager 님, 2017년 12월 5일
Dear Miss. Gita, Thank you so much for your review about our Hotel. Hope you had a wonderful experience while staying with us. I cannot wait to welcome you back at Grand Zuri Kuta Bali Hotel. Yours Sincerely,

10/10 - 훌륭해요

archika 님, india

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hospitality is excellent
Hotel staff is really helpful and kind specially wulah and enna are two best girls that makes my stay very easy and enjoyable as i m alone there soo whenever i need any help i always asked them .The taxi driver nangah is a kind man.The swimming pools are clean. The massage facility is also a very important features of the hotel.
2017년 10월에 2박 숙박함
답변 제공: Erick Indra Gunadi 님, 2017년 11월 1일
Dear Miss. Archika, Let me express my gratitude to you for giving us such a nice review. I hope your days with us were really memorable and wonderful. As our tagline is "We Know How to Please You", we will always make sure all of our guests get the best experiences while staying with us. Look forward to welcome you back again at Grand Zuri Kuta Bali Hotel.. Yours Sincerely, Erick Indra Gunadi, General Manager