The staff is absolutely wonderful, very helpful. The luggage porters carry your luggage over their shoulders down the side of the hill that the property is built into - very cool. The breakfast buffet was pretty tasty and the welcome drinks were delicious.
This property has an immense amount of potential. The concept is great: design a spa resort to resemble a traditional Bali village. The surrounding foliage is beautiful and exploring the property is an absolute joy. There is even a bridge that goes over a small creek.
However, this property is in desperate need of renovation. Many things are broken down or look like they haven't been maintained in a long time. The wooden window sill in the bathroom looked like it had been rotting for years. The shower was designed poorly and leaked water onto the floor no matter how well the curtain was pulled. The air conditioning had a wet sock smell and was not very strong at cooling the room (which is certainly needed in Ubud). The walls were very thin and we could hear everything from the next room.
The two pools on the property are stunning...but in desperate need of maintenance. Many of the floor tiles in/around the pool are missing, creating potentially dangerous situations for tripping or cutting one's foot.
If the management could invest more money into maintenance and upkeep, this place would be absolutely amazing. The property can still have a traditional village look and feel, just make everything clean and comfortable.