Was looking forward to this stay for over 5 years! Totally devastated by the reality. Don’t be fooled like I was by the lovely instagram posts! The hotel is very tired and none of the selling points are even open! 2/3 of the hotel is closed and under renovation and the remaining 1/3 is very worn and tired. The lagoon and the Forrest swing were both closed as part of the renovation. I wasn’t made aware of this at the time of booking!
Pool was cold and pretty dirty. The pool ladder was basically falling off, felt like it might go every time I got in and out the pool and I’m very light. Staff felt like they weren’t that interested. They don’t even bother to put pool towels or cushions out, we had to ask. Reception staff were lovely but it definitely wasn’t a 5 star experience. It should be closed for the renovation! It felt like it was running on bare minimum.
Very bad accessibility for those with children or disabilities. Lots of stairs, no lifts!
About the only thing going for it was the location! Very disappointed indeed! A warning to look elsewhere!!