The staff are friendly and helpful, which was useful when we had paid for breakfast via a reputable hotel booking site and their confirmation of booking email to the hotel failed to state this, therefore breakfast was not included. This is apparently a regular occurrence with this reputable booking site, and caused us great embarrassment, inconvenience and expense.The same booking site advised us to pay again for breakfast and they would reimburse us for the extra payment - lose: lose situation, when it means paying for breakfast twice, and only being reimbursed once! Thanks to the welcoming staff at the Kusnadi hotel, we will return there, but in future will book directly through them, as what they promise, they honour.