Dear Mr. Park, Thank you very much for your valuable and honest feedback following your stay at Prasana. I am happy to read that you were able to experience our team’s genuinely caring service during your stay and you highlight our breakfast, pool, view, atmosphere. In regards to the cleanliness and our driver experience, I can understand your disappointment regarding the issue you describe, which is not indicative of the overwhelmingly positive reviews and compliments we consistently receive, I will investigate and ask our team and make sure that will never happen again in future. We are looking forward to welcoming you back in the future. Best Regards,

Dear Mr. Yeoundu, Thank you for your information,we are appreciate for your review of our villa. Best regards,

Dear valued guest, Thank you for taking time to review your stay with us. We do take pride in catering to our guest's needs the best way we can. Your feedback is extremely helpful to enhance our service to provide a memorable experience to all of our guest. Warmest regards, Prasana's team

Thank you very much for your email!I'm delighted to hear that you enjoyed your experience with us. We strive to create an atmosphere that is both aesthetically pleasing and luxurious, ensuring that every moment of your stay is memorable and satisfying. Our team takes great pride in providing top-notch service, from the stunning views to the delicious breakfast offerings.Your feedback means a lot to us, and I'll be sure to share your kind words with the entire team. We look forward to welcoming you back for another fantastic experience in the future!Warm regards,LiekeSales and Marketing Manager

Dear Christin, Thank you for providing feedback regarding your experience at our accommodation.We're sorry to hear that you found the location inconvenient and that the road leading to it is unlit and unpaved. We understand that the surroundings can significantly impact the overall impression of a property.Your feedback is highly valued, and we will carefully review it internally to consider potential improvements. We aim to provide our guests with the best possible experience, and your comments help us continuously enhance our services.We sincerely apologize for any inconvenience this may have caused you. Please feel free to contact us directly if you have any further concerns or would like to share additional details.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with an improved experience.Best Regards, Lieke Sales and Marketing Manager

Thank you so much for taking the time to share your delightful experience with us!We are thrilled to hear that you enjoyed your time at our establishment and that our staff's friendliness, the pleasant environment, and the delicious food all contributed to making your visit memorable. We're especially glad that we could add an extra touch of joy to your birthday celebration with the surprise cake!Your recommendation means the world to us, and it brings us immense joy to know that your experience felt like paradise. Creating memorable moments for our guests is what we strive for every day, and we're delighted to have achieved that with you.We look forward to welcoming you back again in the future and creating even more wonderful memories together.Warm regards,Lieke Sales and Marketing Manager

Dear Say Beng,Thank you so much for your honest review.We do apologize for the inconvenience during your stay.Our location is quite far which aims to provide peace for our guests and stay away from the hustle and bustle of the city. Since our location is located a bit far from the main road, therefore we are providing a complimentary shuttle service to anywhere around the Uluwatu area based on our schedule.We have informed our team regarding your review to ensure that we would do better in the future.We hope that we are able to welcome you in the future with a better experience.Kind regards,Prasana by Arjani Resorts Team

Dear Fleeting Moments, Thank you for taking your valuable time to share your recent stay at Prasana by Arjani Resorts on Expedia. I am happy to learn that you enjoyed your stay in our villa. Nevertheless, I have well noted all the feedback you shared and please be reassured that it has been shared to the relative departments for their review. we hope to have the opportunity in the future to have you back in our resort to witness all the improvements we have made. Best Regards, Egy E-commerce Executive

Dear PIK YAN, Thank you for taking your valuable time to share your recent stay at Prasana by Arjani Resorts on Expedia. I am happy to learn that you enjoyed your honeymoon in our villa, and our signature breakfast that could be served until 5 PM. We would love to assist you to plan your upcoming stay in Paradise Island with us again in the future. Best Regards, Egy E-commerce Executive

Dear RayC, Thank you very much for taking time sharing your feedback. We look forward to welcoming you back to Prasana on your next visit to paradise island of Bali. Warm regards Egy Andari E-commerce Executive

Dear Mr. Sandeep, Thank you for staying with us and taking time to review your stay. We are delighted that you had a relaxing stay and thank you for your positive note on the staff service. If your travel plan brings you back to Bali in the future, please contact us directly to make the arrangement. We look forward to welcoming you back to Prasna. Warm regards, Jerry Jerry Tan Guest Services Manager

Dear Eunice, Thank you for taking your valuable time to share your recent stay at Prasana by Arjani Resorts on Expedia. I am happy to learn that you enjoyed the various facilities and services, free shuttle and breakfast. We would love to assist you to plan your upcoming stay in Paradise Island with us again in the future. Best Regards, Uli Prasana Management

Dear Anonymous, Thank you for your trust and choosing Prasana by Arjani Resorts as your recent stay in this Magical Island. We are very pleased to know that you really enjoyed your room and other details in your villa, our free shuttle services, breakfast, the food also you recognized our effort to reduce the plastic. Thank you for your valuable input for the bottle opener and the information that you should have upon your check-in pertaining to the deposit, we will rectify and we will continue to maintain the Villa to provide the highest quality of product and service. We do hope that we will be able to welcome you back to experience Prasana again. Best regards, Uli Prasana Management

Dear KCLau, Thank you for valuable and honest feedback during your stay with us. We are thrilled to know that you had an enjoyable and remarkable stay with us. We are happy to learnt that you took the advantages of our various facilities and signature service, the free shuttle service within 5 km proximity from our resorts. Once again, thank you for your trust and staying with us, we would love to welcoming you back in the near future. Best Regards, Uli

Dear Ms. Dacian, Greetings from Prasana and thank you for sharing your memorable stay experience recently with us. Thank you for praising our villa, view, location, the check-in process and service. We are thrilled to read that you had an enjoyable and remarkable stay with us. We are looking forward to welcoming you back in the near future for another memorable stay at “your home away from home” here with us, at Prasana by Arjani Resorts. Best Regards, Uli Prasana Management

Dear Ms. Dacian, Greetings from Prasana and thank you for sharing your memorable stay experience recently with us. Thank you for praising our villa, view, location, the check-in process and service. We are thrilled to read that you had an enjoyable and remarkable stay with us. We are looking forward to welcoming you back in the near future for another memorable stay at “your home away from home” here with us, at Prasana by Arjani Resorts. Best Regards, Uli Prasana Management

Dear Anonymous, Thank you very much for your valuable and honest feedback following your stay at Prasana. I am happy to learn that you enjoyed the various delectable facilities and our services by our staff in Prasana. We do hope that we will be able to welcome you back to experience Prasana again. Best regards, Uli Prasana Management

Dear Anonymous, We are pleasure and glad to have you staying with us and we are thrilled to know that you had an amazing and remarkable stay. Thank you for your compliments on our design, villa, our delectable staff and service. We are looking forward to welcoming you back in Prasana by Arjani Resorts and we would love to have you take the advantage as our loyal guests. Best Regards, Uli Prasana Management

Dear Anonymous, It is a great pleasure having you at Prasana and we are delighted that you found everything has been amazing. Thank you for sharing your experience and the excellent review of your recent stay. We are looking forward to welcoming you back soon and please feel free to contact me for further assistance or arrangement for your upcoming stay with us. Best Regards, Uli Prasana Management

Dear Anonymous, What a pleasure to spend a few minutes reading about how much you enjoyed your recent stay at Prasana. It is reviews such as yours that make being a part of Prasana family so rewarding. I will surely share your positive review about your experience with our team to further inspire them. Thank you for your good point of view regarding to our service, your villa with the beautiful view, the cleanliness of your villa. Furthermore, as guest satisfaction is the heart and soul of Prasana experience, I am happy to read that you were able to experience our team’s genuinely caring service during your stay. Thank you again for taking a few valuable moments out of your day to reach out to us, and we look forward to welcoming you back in the near future. Best Regards, Uli Prasana Management

Dear Preben Eken, Thank you for taking the time to share your recent experience at Prasana by Arjani Resorts. I was delighted to hear that you had an excellent stay and enjoyed the location, service, room design and amenities, and access to the facilities of Prasana. We are looking forward to welcoming you back to Prasana for another great holiday in the near future. Best regards,

Dear Anonymous, Thank you for taking the time to share your recent experience at Prasana by Arjani Resorts. I was delighted to hear that you had an excellent stay and enjoyed the location, service, room design and amenities, and access to the facilities of Prasana. We are looking forward to welcoming you back to Prasana for another great holiday in the near future. Best regards,

Dear Mr. Mustafa Thank you for taking the time to post your review. I am appreciate both of your positive and negative comment pertaining to your stay at Prasana. I will following up your concern accordingly and share it to the management. Once again we deeply apologize for not being able to deliver the service and products as expected during you stay with us. We sincerely hope to have another opportunity to deliver a better experience to you. Best regards Novita Prasana Managemen

Dear Joe Thank you for your feedback about your recent stay. We appreciate your comments and will certainly pass them to the departments for immediate follow up and improvement. Please accept our sincere apologies for any inconvenience you may have experienced and we look forward to welcoming you back again when next you visit Bali. Best regards Rio Prasana Management

Dear Guest I am very sorry to hear that we have not met your expectations during your stay, Concerning other points listed in your review, please rest assured that we took good note of your observations and discussed the issues with the various Department Managers in order to take the appropriate measures and avoid situations, such as you described, in the future. At the same time, we regret that we didn't have an opportunity to resolve these issues before your departure. We aim to make sure all our guest are leaving us happy and satisfied, relaxed and with great memories. I am truly sorry we failed you in this regards and i hope that you have enjoyed your holiday nevertheless. Once again, we would like to thank you again for your constructive observations. In Prasana we believe that it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope that we will have an opportunity to welcome you back next time travels bring you back to Island of gods, Bali. Sincerely Regards Rio Prasana Management

Dear Varun Thank you for taking the time to share your recent experience at Prasana on Expedia I was delighted to hear that you had an excellent stay and enjoyed the location, service, room design and amenities, and access to the facilities of Prasana I look forward to welcoming you back to the Villa for another great holiday in the near future. Best regards Rio Prasana Management

Thank you for staying with us and sharing your review. We look forward to welcoming you back Mr. Pablo. Kind regards, Mia

Dear Ms. Helen, Thank you for staying with us at Prasana. We are happy that you have an enjoyable stay. We look forward to welcoming you back in the near future. warm regards, Mia

Dear Christi, Thank you for taking time sharing your experience. We are happy to learn that you have an enjoyable stay and we look forward to welcoming back to Prasana.

Thank you for staying with us and share your experience, appreciate your note to recommend Prasana. Looking forward to having you with us again.

Dear PC, Thank you for sharing your feedback and recognizing our wonderful service. I note your valuable feedback on Wifi and food pricing and will do measure actions to rectify. We look forward to welcoming you back to Prasana and provide you with another memorable experience.

Dear Raphael, Thank you for sharing your experience with Prasana and appreciate your constructive feedback. we are happy that you enjoy the villa, and in another hand we recognize room of improvement for breakfast. We are terribly sorry for the lost money, rest assure that we did a thorough investigation and measure actions have been taken. We put our guest well-being as our first priority. WE look forward to welcoming you back to Prasana in the near future.

Dear Marlene, Thank you for staying with us, we cannot wait for your next stay at Prasana villas. Best regards,

Dear Jill, thank you for your reviews, we cannot wait for your next stay at Prasana. Best regards,

Dear Mr. Marius, Thank you for taking time to review your stay with us. We do take pride in catering your needs the best way we can. It will be an honor to welcome you again here at Prasana Villas. Sincerely Yours, Prasana Team by Sartika Dewi (Director of Sales & Marketing)