Dear Dukhwan, Bonjour! Selamat Siang! Thank you for leaving us a comment on Hotels.com. I regret to see the average score you gave us following your recent stay with us, especially about your room. Though, we do hope to have more detailed feedback in order for us to take proper measures to address your concern. At Sofitel, we always appreciate all guests feedback and believe that having it will greatly help us in improving our product and services to all our guests. We thank you for sharing this with us and we hope to have another chance of serving you better in the future, Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Bumsoo,Bonjour! Selamat Siang!Thank you for leaving us your rating on Hotels.com. Though we regret to see the average score you gave us, we would appreciate to know more details about your stay. At Sofitel, we believe that our guests feedback aid us to maintain our highest quality of products and services, hence yours will be crucial for us too.Nevertheless, we remain hopeful to have another chance to better serve you in the future.Regards,Sylvain PasdeloupGeneral ManagerSofitel Bali Nusa Dua Beach Resort

Dear SIMYANG, Bonjour! Selamat Siang! Thank you for sharing the perfect rating, following your recent stay with us at Sofitel Bali Nusa Dua Beach Resort. I am so elated while receiving your review and understand that your latest stay with us was nothing but a flawless one. At Sofitel, we always aim to make our guests feel welcome and valued, knowing it was the case for you truly pleases me more. I am looking forward to seeing you back again, in not too distant future. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear 엠제이, Bonjour! Selamat siang! Thank you for the kind words shared on Expedia following your recent stay with us. We are delighted to see that you thoroughly enjoyed your stay, and that you loved the enormous breakfast, magnificent swimming pool and the the beautiful design of our resort. Meanwhile, we have noted your highlight regarding the bathroom and shared with our Director of Engineering for immediate action. Nonetheless, we are extremely happy that it did not fluster your overall stay. We are looking forward to welcoming you back at Sofitel Bali Nusa Dua Beach Resort on your upcoming visit to Bali. SIncerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Mikyung, Bonjour! Selamat Siang! Thank you for sharing your feedback on Hotels.com page. It fills us with remorse to learn that your stay was not entirely up to your expectations, especially regarding the delay in Housekeeping service throughout your stay. Please be assured as we have shared your constructive feedback to our Executive Housekeeper for his review and immediate actions. Corrective measures are being taken immediately by our team in order to improve the quality of our products and services and prevent repeat occurrences in the future. We still hope to have another opportunity to welcome you back, this time for the true magnifique journey Sofitel Bali Nusa Dua Beach Resort is renowned for. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort during your holiday in this Paradise Island. We are thankful to obtain the high score you gave which we believe it reflects the wonderful holiday you have had with us. Concerning our food and beverage prices, analysis and comparisons were made with comparable hotels in our area before setting up the prices. We regret to hear that you found them expensive. At Sofitel Bali Nusa Dua, we indeed pay great attention to the best value of money and your feedback is highly appreciated. Nonetheless, we are glad know that it did not fluster your overall experience. We are looking forward to welcoming you back for another relaxing holiday with Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guests, Bonjour! Selamat Siang! We appreciate you taking the time to rate us regarding your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are thrilled to learn that you thoroughly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with the team. Once again, thank you for staying with us and we look forward to seeing you again. Again, thank you for reviewing us, and we look forward to welcoming you again soon. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased to learn that your holidays were nothing but satisfying one, and that we were able to meet all of your expectations while you are staying in our resort. Meanwhile, your valuable feedback have been very well noted and shared to our Executive Housekeeper to ensure that there is no room for overlooked detail. Nonetheless, we are extremely delighted to hear that your overall stay was a good one. Thank you once more for the feedback and we hope to see you again soon. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for sharing your rating online on Hotels.com. We appreciate the support you gave by rating us online following your recent stay at our resort. We believe you had an amazing stay with us and we look forward to have you back here at Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased to learn that your holidays were nothing but satisfying one, and that we were able to meet all of your expectations while you are staying in our resort. Hearing that you loved our magnificent swimming pool really makes us happy. Meanwhile, your valuable feedback have been very well noted and shared to our related department heads for further review and improvement to ensure our valued guests have a flawless holiday with us. Nonetheless, we are extremely delighted to hear that your overall stay was a good one. Thank you once more for the feedback and we hope to see you again soon. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! Firstly, we would like to thank you for choosing Sofitel Bali Nusa Dua Beach Resort to spend your holiday in Bali. We are elated to see that your overall stay was in par, or even exceeded your expectations and I strongly believe that your very good score will encourage us to maintain our high level of service in the future. We look forward to your return on the Island of Gods, Bali. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Soon Yang, Bonjour! Selamat Siang! Thank you for writing a review on Hotels.com following your stay at Sofitel Bali Nusa Dua Beach Resort. We are extremely happy to know that you loved everything we offered in our resort, from the room, breakfast, swimming pool until the beach. Meanwhile, rest assured as your feedback about our bellboy is being taken seriously and shared to our Director Of Room to conduct a refresher training to prevent the same inconvenience in the future. Nonetheless, we are grateful that the issue did not fluster your overall experience nor deter you from coming back to our resort. We cannot wait to welcome you back at Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Woohyub, Bonjour! Selamat Siang! Thank you for the time spent to share your thoughts on Hotels.com. We are glad to hear that you loved our hotel, its facilities as well as the service at Club Millesime. On the other hand, thank you for your constructive feedback regarding the service shown by our ambassadors. We have shared it with the department heads for further improvement. Nonetheless, it is a pleasure to know that your overall stay was satisfying one. We are looking forward to welcoming you back at Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for rating us on Hotels.com. I am glad to learn that your stay was an amazing one and you could thoroughly enjoyed it. We all look forward to welcoming you back soon. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear ShortyMcShorter, Bonjour! Selamat Siang! Thank you for taking time to share your experience with us on Expedia, we are delighted to receive an honest feedback from you. It is truly a pleasure to learn that you and family had an enjoyable stay overall. We are truly glad that you were very impressed with our facilities especially the swimming pools. Our pools are indeed spacious and relaxing and we are glad to know that you loved it. Your constructive points regarding the cleanliness have been relayed accordingly to our Executive Housekeeper for immediate action to prevent repeat occurrence in the future. Again, thank you for your kind feedback and we are looking forward to welcoming you and family back soon. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! We are grateful for the rating you gave us on Hotels.com following your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased to read that you absolutely enjoyed your holiday with us. It is indeed always encouraging to learn that our guests are satisfied with the services we provide. We cannot wait to see you again soon! Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! Thank you very much for sharing your Magnifique experience online on Expedia. We are glad to read that you loved your stay at Sofitel Bali Nusa Dua Beach Resort. Knowing that you and your friends were able to enjoyed our gigantic swimming pool and derived great pleasure from it really makes us happy. We thank you once more for staying with us and we hope to welcome you back at the soonest. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

존경하는 고객, 소피텔 발리 누사 두아 비치 리조트에서 머물도록 선택해 주셔서 감사합니다. 우리는 당신이 당신의 체류를 즐길 것을 읽을 수 기쁘게 생각합니다. 우리는 당신을 환영을 다하겠습니다. 감사합니다, Sylvain Pasdeloup 일반 관리자

존경하는 고객, 소피텔 발리 누사 두아 비치 리조트에서 머물도록 선택해 주셔서 감사합니다. 우리는 당신이 당신의 체류를 즐길 것을 읽을 수 기쁘게 생각합니다. 우리는 당신을 환영을 다하겠습니다. 감사합니다, Sylvain Pasdeloup 일반 관리자

존경하는 고객, 소피텔 발리 누사 두아 비치 리조트에 대한 긍정적 인 의견을 주셔서 감사합니다. 당신이 우리의 서비스를 즐길 것을 알고 좋지만, 난 당신이 서비스가 당신을 위해 더 나은 여행 경험에 기여하지 않았다는 것을 느꼈다 죄송합니다. 우리가 어린이 시설과 클럽 혜택에 대한 당신의 생각을 알고 주셔서 감사합니다. 그것은 우리가 우리가 제공하는 서비스에 필요한 사항을 변경 할 수 있습니다으로 우리는 귀하의 의견을 보내 주셔서 감사합니다. 우리와 함께 머물 주셔서 감사합니다 우리는 당신이 곧 발리로 돌아가서 우리가 다시 당신을 수용 할 수 바랍니다. 감사합니다, Tommy Trisdiarto 마케팅 및 커뮤니케이션 담당 이사

존경하는 고객, 우리가 소피텔 발리 누사 두아 비치 리조트에서 당신을 수용 할 수 있도록 주셔서 감사합니다. 나는 그들의 세심한 서비스가 숙박에 좋은 추억을 만들어하는 데 도움이 팀에 귀하의 의견을 공유합니다. 다시 발리를 제공합니다 이동해야합니다, 우리는 다시 또 다른 기억에 남는 체류를위한 당신을 환영 할 수 있기를 바랍니다. 감사합니다, Anie Kumalaningsih Director of Quality

존경하는 고객, 소피텔 발리 누사 두아 비치 리조트 숙박 선택해 주셔서 감사합니다. 간단한 코멘트가 어려운 우리가 효과적으로 분석하고 개선 할 수있게 당신이 당신의 경험에 관해서 좀 더 자세하게을 제공 할 수 있다면 우리는 감사하겠습니다. 일부 딸꾹질이 발생 될 수 있지만, 우리는 항상 손님이 우리와 함께 리조트에있는 우리는 모든 고객이 동등하게 취급하고 있는지 확인하기 위해 큰 관심을 지불하면서 모든 문제를 해결하기 위해 최선을 다할 것입니다. 우리는 우리와 함께 다음 숙박에 더 나은 서비스를 제공하도록 노력하겠습니다. 감사합니다, Tommy Trisdiarto 마케팅 및 커뮤니케이션 담당 이사

존경하는 고객, 소피텔 발리 누사 두아 비치 리조트에 대한 긍정적 인 의견을 주셔서 감사합니다. 우리는 당신이 풀과 종합 리조트 시설을 갖추고, 우리의 조식 뷔페를 즐길 듣고 기쁘게 생각합니다. 그것은 우리가 우리가 제공하는 서비스에 필요한 사항을 변경 할 수 있습니다 귀하의 의견을 주셔서 감사합니다, 우리는 당신의 의견을 보내 주셔서 감사합니다. 우리와 함께 머물 주셔서 감사합니다 우리는 당신이 곧 발리로 돌아가서 우리가 다시 당신을 수용 할 수 바랍니다. 감사합니다, Tommy Trisdiarto 마케팅 및 커뮤니케이션 담당 이사

존경하는 고객, 소피텔 발리 누사 두아 비치 리조트 숙박 선택해 주셔서 감사합니다. 그것은 숙박의 일부 측면은 기대를 하회 것을 알고 실망입니다. 우리는 서비스가 당신을 위해 완벽한 숙박 경험에 기여하지 않았다 당신이 느꼈다 죄송합니다. 우리는 당신이 우리의 관심을 이러한 문제를 가져오고 따라서 우리에게 개선 할 수있는 기회를주는 주셔서 감사합니다. 우리는 당신이 우리의 평소 완벽한 체크인 절차를받지 않은 경우, 지속적인 교육 프로그램은 우리 팀이 지속적으로 최대한의 전문적인 서비스와 함께 손님을 제공 할 수 있도록 장소에 죄송합니다. 우리는 우리와 함께 다음 숙박에 더 나은 서비스를 제공하도록 노력하겠습니다. 감사합니다, Tommy Trisdiarto 마케팅 및 커뮤니케이션 담당 이사

존경하는 고객, 소피텔 발리 누사 두아 비치 리조트 숙박 선택해 주셔서 감사합니다. 난 당신이 우리의 수영장, 아침 식사와 위치를 즐겨 듣고 기쁘게 생각합니다. 우리의 고급 객실은 48 평방 미터; 더 큰 공간을 찾고있는 손님은 우리의 88 평방 미터의 스위트 룸 88 평방 미터 빌라를 예약 할 수있다. 귀하의 의견 주셔서 감사하고 우리는 곧 다시 당신을 볼 수 있도록 노력하겠습니다. 감사합니다, Tommy Trisdiarto 마케팅 및 커뮤니케이션 담당 이사

친애하는 고객, 난 당신이 우리의 수영장, 수영장 바, 룸, 직원에 의해 제공되는 서비스를 즐길 것을 읽을 수 기쁘게 생각합니다 X.에 대해 긍정적 인 의견을 주셔서 감사합니다. 우리와 함께 머물 주셔서 감사합니다 우리는 당신을 다시 만나기를 고대하고 있습니다. 감사합니다, Linda Purwanti Director of Quality

Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager

Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Valued Guest!Thank you for sharing your feedback on our Hotelscom. I regret to read your feedback on the recent stay you had with us as it was not something we strive for our guest experience. Please rest assured as I take your feedback seriously and I will have this discussed personally with the relevant team for our further review and necessary improvements. We thank you for letting us know on this and we hope we can serve you better in the future.Regards,AnneQuality & Guest Experience Manager

Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Christiana!Thank you for leaving us a positive rating online. Though we are glad to see that your overall stay was a good one, I regret to hear that your stay was flustered, especially by the room condition that was not entirely up to your expectations. Rest assured as your comments have been shared accordingly to our Housekeeping Manager and the Chief Engineer for immediate actions. We hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Nicky!Thank you for reviewing us online. It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager