Hotel was overall clean and well decored with a modern look and Balinese fusion.
Slow room service, slow housekeeping and not many options available for room service as advertised on menu.
Hotel management was requesting to check out before paid check out time. Received multiple calls why I haven’t checked out 1 hour before required time. (Actually spoke with hotel reception night before to request late check out, was granted an extra 30 minutes. But was being forced to leave even earlier than standard required check out time.
Iron took 30 minutes to arrive after requested, hence had a delayed check out. Hotel was not very guest approachable when checking out because of forcing to check out early.
Breakfast buffet is amazing though, probably the only highlight of my stay.
Hotel management upgraded my room to a family room which I didn’t need. Paid for a certain room to enjoy the lagoon view but had been placed in a corner with a wall view.