Warm welcome on arrival and access to room immediately.
We started in one room but were shifted to another the next day. Our first room had a very hard bed and I asked for a mattress topper, this wasn't available but they offered us the room next door with the same level. The first room had a narrow bath with shower overhead which for a 70+ year old was a bit difficult climbing in and out. Second room ticked all the boxes, comfortable bed, big airy bathroom with designated shower area. A step down from the bed area was a comfortable room with lots of light and sofa to rest on.
To us there was no comparison between the 2, the second was so much more pleasant to stay in.
This room was next to the library - lounging garden area with the spa treatments just off if. We had a spa treatment, in fact I had 2 and they were both very relaxing.
There is a restaurant and separate bar on the property and we ate and enjoyed the food at both. Their shuttle service is frequent and very helpful.
Suggest you ask for one of the refurbished rooms. Because we are considering a family holiday we also looked at the cottages which held 4 with 2 beds upstairs, these also had a connecting room which would be suitable for a larger family, or can be hired out separately.