I am very disappointed from the service I received from both the hotel and the booking agent. I made my reservation and paid for it almost 3 months ago and when I arrived I didn't received the room that I had paid for- the deluxe one, but pushed in the standart one - everywhere ( expedia, booking, the official site of the hotel) are properly given one and the same pictures of the deluxe room so there wasn't any way to make mistake in recognizing it. After 30 min. discussion with the receptionist he kindly explained us that they sell both standard and deluxe room on the same price and our room was OK ( I paid extra for the deluxe one), meanwhile I saw from outside 2 free (empty and cleaned) rooms which looked almost the same as on your pictures for deluxe room and asked to change my room but the receptionist couldn't because he expected guests in one of the room (and they have paid for exactly for that type room) and he doubted if he could give us the 2nd one...We tried to receive our money back and just to take the risk to go in another hotel, but they couldn't do that due to the fact that our reservation is via Expedia.com. I asked when will be a deluxe room available, but the 1st possible date is almost when we( me and my boyfriend) leave...Finally after praying (literally praying and begging) I received the 2nd free room on the 1st level, but even this room is far from the deluxe one-For the whole situation I sent an e-mail to expedia and I still don't have any feedback