실내 수영장

더블트리 바이 힐튼 벨파스트 템플패트릭 여행 후기

4 out of 5
더블트리 바이 힐튼 벨파스트 템플패트릭
Kingfisher Country Estate, Templepatrick, Ballyclare, Northern Ireland

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 439개" "
평점 8 - 좋아요. 1004개 이용 후기 중 349개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 126개" "
평점 4 - 별로예요. 1004개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 28개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스

2/10 - 너무 별로예요

Kerry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Alison

The property advertised that it was fully renovated and 4star On arrival the lobby and staff were lovely. The room itself was very dated and the mattress was old and very uncomfortable I requested a new mattress and was told that I’d be moved to a different room however, they placed a thin mattress topper on the old one and told me that I’d been given a replacement mattress. Each morning around 7.30-8.00am there were workman drilling and hammering in either an adjacent room or the room above I ended up checking out 3 days into my 7 day stay I would not book this hotel again in the future
2024년 3월에 7박 숙박함
답변 제공: Berk 님, 2024년 3월 13일
Hello Alison,Thank you for your feedback regarding the recent stay. In order to assist you better, could you email me through berk.akgun@hilton.com. Many thanks

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxing lovely spa
2024년 2월에 1박 숙박함
답변 제공: Reservations Team 님, 2024년 3월 16일
Thank you for your review. We are delighted you enjoyed the spa and appreciate your score of 5/5.

10/10 - 훌륭해요

Joanne

2024년 1월에 1박 숙박함

8/10 - 좋아요

ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Newly refurbished quite, clean and lovely scenery
2024년 2월에 1박 숙박함
답변 제공: Reservations Team 님, 2024년 2월 11일
Thank you for leaving us your review. We are delighted you enjoyed your stay. Kind Regards.

10/10 - 훌륭해요

Amanda

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Reservations Team 님, 2024년 2월 3일
Thank you for leaving us your review and for our 5/5 score. It is much appreciated.

10/10 - 훌륭해요

Darren

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Reservations Team 님, 2024년 2월 3일
We appreciate you taking the time to leave your feedback and we are delighted you enjoyed your stay. Regards

10/10 - 훌륭해요

Alan

2023년 12월에 1박 숙박함
답변 제공: Reservations Team 님, 2024년 2월 3일
Thank you for leaving your feedback and scoring us 10/10. We are delighted you enjoyed your time with us.

8/10 - 좋아요

Patrick

가족 여행
Friendly staff
Friendly professional staff last dinner order 9:15 pm way too early for Friday night
2023년 11월에 1박 숙박함
답변 제공: Berk 님, 2023년 11월 19일
Hi Patrick, thank you for your feedback regarding your recent stay. We are delighted to hear that you found our staff to be friendly and professional. Your note regarding the closing time for restaurant is noted and will forwarded to our managers to be looked as well. Hope to welcome you again in the future

10/10 - 훌륭해요

Alvin 님, HUNTINGDON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always very good.
2023년 9월에 2박 숙박함
답변 제공: Reservations Team 님, 2023년 11월 12일
Thank you for taking the time to leave your feedback. We are delighted you enjoyed your stay and scored us 5 0ut of 5!. Many Thanks

8/10 - 좋아요

Jenna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Reservations Team 님, 2023년 11월 12일
Thank you for taking the time to give us your feedback. It is much appreciated. Regards

10/10 - 훌륭해요

JAMES

연인과의 여행, 가족 여행
Quiet, lovely comfortable clean bedroom and bathroom. Great breakfast. Helpful, considerate staff. Very good value for money. Hilton Templepatrick is in a lovely quiet country setting while being only minutes from the airports, ferry ports and Belfast.
2023년 10월에 1박 숙박함
답변 제공: reservations team 님, 2023년 10월 28일
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future

8/10 - 좋아요

MrsT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Staff were all excellent. Just a few problems in the room. Tv didn't work, think the remote needed batteries. Safe didn't lock. There were no toiletries in the room when we arrived. Had to ask for those. And twice our key card didn't work and we had to go back to reception to get it reactivated.
2023년 10월에 1박 숙박함
답변 제공: Reservations Team 님, 2023년 10월 15일
Thank you for taking the time to leave us your feedback, it is very much appreciated and your comments will be passed to the relevant departments. We are delighted you found staff excellent and hope you will return in the not too distant future.

10/10 - 훌륭해요

MO

2023년 9월에 4박 숙박함
답변 제공: Hotel 님, 2023년 10월 11일
Thank you foryour wonderful score

10/10 - 훌륭해요

Zaino

2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 20일
Thank you for your wonder score we appreciate you taking the time to let us know this.

4/10 - 별로예요

Muhammad

2023년 9월에 3박 숙박함
답변 제공: Hotel 님, 2023년 10월 7일
Thank you for your score

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel 님, 2023년 9월 16일
Thank you for your great score

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the view and staff and service and food. The breakfast was extremely fresh well made. The room could use either a fan or air conditioning as it was a bit stuffy. Besides that, the amenities and services were beautiful.
2023년 9월에 2박 숙박함
답변 제공: reservations team 님, 2023년 10월 28일
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future

10/10 - 훌륭해요

Molly

2023년 9월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 9월 13일
Dear Molly, thank you so much for your amazing score of 10 out of 10. We are very pleased to hear that you enjoyed your stay thoroughly and we will be hoping to welcome you again in not-too-distant future. Have a lovely day.

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place but choose your room carefully
All was well with my stay after the first night. Firstly, I was put into an accessible room which I didn’t ask for. The room was extremely old and very uncomfortable. Not to mention the fans blowing constantly on the roof right next to the window. As I arrived when it was dark, I honestly thought I was next to a motorway! I had to have the window open along with the fan on as the room was extremely hot. The question I gave to ask, why put someone who paid £137 per night into one of the oldest and probably the worst situated rooms in the hotel. Maybe I was judged at the time when checking in. Thank you goes to Agnes who sorted me out immediately when I explained my issues. Agnes immediately allocated me one of your refurbished rooms on the 3rd floor. Again, why wasn’t I given that room from the very first night? Surely a good impression and the comfort of your guests should take priority! The only other issue I had was that I wasn’t informed there was no room service available therefore, I had to collect my order and then eat it from cardboard boxes in my room. I have been coming to this hotel on and off since it was built many years ago. Then, they valued me as a guest and a returning customer which made you feel special. Now there is nothing special staying at this hotel, I am just another paying customer here today and gone tomorrow. Sadly, I am not saying I will not stay again, I am merely saying “My choices are increasing by the day. Ps Every hotel should have an Agnes.
2023년 9월에 4박 숙박함
답변 제공: Reservations Team 님, 2023년 9월 16일
Thank you so much for your score of 10 out of 10. We are very happy to hear that Agnes was able to resolve the issue with your room and that you have taken the time to show your appreciation. We have noted all your comments and feedback will be given to the relevant departments.

10/10 - 훌륭해요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy with our whole stay, no issue at all, very friendly staff, great food, brilliant lay out and brilliant facilities.
2023년 8월에 2박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 20일
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

Orla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The leisure facilities are excellent, perfect for family of all ages. Food is excellent too!
2023년 8월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 20일
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 20일
Thank you for taking a moment to share your experience and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 20일
Thank you for taking a moment to share your experience and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

2/10 - 너무 별로예요

Bryan

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived late to hotel hungry, website said they offer 24 hour room service, they were under construction and offered nothing, staff was rude, we were woken up each morning by drilling and pounding at 8-830am. We were so tired staying there,no restful sleep, we could hear neighbor 's tv or talking, no privacy, do not recommend want money back, false information ,
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Fergal

2023년 8월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 13일
Thank you for taking a moment to share your experience. We are delighted to get an amazing score of 10.

10/10 - 훌륭해요

Marcin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for a family
Fantastic place to stay with a family. Nice and quiet location, friendly staff, big and clean family apartment. 4-star hotel, but not over-the-top. Swimming pool, sauna and steam room all in perfect working order and very clean.
2023년 7월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 9일
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 - 괜찮아요

Roberta

좋아요: 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Hotel 님, 2023년 8월 21일
Thank you for your score

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff make this stay
Pool is excellent and couldn’t fault staff. The bathrooms were a bit run down and didn’t feel that clean as a result. The family room was also extremely dark and no partition or tv in separate adults space. So when kids went to bed you had to too. Great dinner and breakfast for children.
2023년 8월에 1박 숙박함
답변 제공: Hotel 님, 2023년 8월 21일
Thank you for your comments and score.

8/10 - 좋아요

Emma

2023년 8월에 1박 숙박함
답변 제공: Hotel 님, 2023년 8월 21일
Thank you for you lovely score

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable room with all necessary facilities; good breakfast and excellent service from the staff.
2023년 7월에 2박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 5일
Thank you very much for your feedback. We are pleased to hear that you've had a wonderful stay and we look forward to welcoming you back into our hotel in the future.

10/10 - 훌륭해요

Heather

2023년 7월에 2박 숙박함
답변 제공: Front Office Team 님, 2023년 8월 20일
Thank you for taking a moment to share your experience and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

David Gordon

2023년 7월에 1박 숙박함
답변 제공: Hotel 님, 2023년 7월 26일
Thank you for your lovely score

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic pool and a lovely breakfast. Family room is a great size but needs refurbished.
2023년 7월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 7월 12일
Thank you for taking a moment to share your experience. I am happy to hear that you have found the pool and breakfast to your liking. I will pass your opinion and recommendations to the relevant departments.

8/10 - 좋아요

VALERIE

2023년 7월에 1박 숙박함
답변 제공: Hotel 님, 2023년 7월 14일
Thank you for your great score

10/10 - 훌륭해요

donal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Hotel 님, 2023년 7월 14일
Thank you for your great score

10/10 - 훌륭해요

Edet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was perfect as expected
2023년 6월에 2박 숙박함
답변 제공: Hotel 님, 2023년 6월 13일
Thank you for your score and lovely comments

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent will definitely be back!
2023년 6월에 1박 숙박함
답변 제공: Hotel 님, 2023년 6월 11일
Thank you for your lovely score and comments we really appreciate them.

6/10 - 괜찮아요

John

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Wait until renovation complete
Although I can't really fault the staff they were very helpful with our problems and service but...the hotel is undergoing renovations which have works going on as early as 6 in the morning and the 1 floor which is being used has no working ice machine or vending machine. The room is in poor condition uncomfortable beds with stained mattress on sofa bed. Pealing wall paper and various other defects. Notbupto the standard of the price or usaul double tree experience.
2023년 5월에 4박 숙박함
답변 제공: Hotel 님, 2023년 6월 11일
Good Afternoon thank you for your feedback unfortunately with the rennovations ongoing we apologise for your disturbance. We hope to see you back in the future.

8/10 - 좋아요

Darren

2023년 5월에 1박 숙박함
답변 제공: Hotel 님, 2023년 5월 31일
Thank you for taking the time to review our hotel. We look forward to seeing you again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Beds are not comfortable very stiff
2023년 5월에 2박 숙박함
답변 제공: Hotel 님, 2023년 5월 31일
Thank you for your score and comments I have passed these onto management.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Areas such as reception, bar, restaurant and spa were outstanding. Unfortunately our room was very tired. Peeling wall paper, visible repairs to wall, stained carpets and holes in bed linen. The bed was very creeky and super uncomfortable making for a terrible nights sleep.
2023년 5월에 1박 숙박함
답변 제공: Hotel 님, 2023년 5월 31일
Thank you for your score and comments, I have passed these onto our management team.Thanks

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We had a 2 night stay. The staff were very friendly and helpful. We felt that the rooms Were a bit tired. In need of redecoration but they were clean.
2023년 5월에 2박 숙박함
답변 제공: Reception Team Member 님, 2023년 5월 12일
Dear Janet,Thank you for your feedback. We are currently undergoing refurbishments in the hotel, all of our rooms should be done by next year. We are very happy that you have enjoyed your stay with us. We are looking forward to welcoming you into our hotel in the not so distant future.

10/10 - 훌륭해요

Sarah

2023년 5월에 2박 숙박함
답변 제공: Reception Team Member 님, 2023년 5월 14일
Thank you for your feedback, we are very happy with the perfect score of 10. We are looking forward to welcoming you back again in the not so distant future.

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 4월 17일
Thank you for your score

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 4월 14일
Thank you for your wonderful score

10/10 - 훌륭해요

Nicole

2023년 4월에 1박 숙박함
답변 제공: Hotel 님, 2023년 4월 11일
Thank you for your wonderful score.

6/10 - 괜찮아요

Greg

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Most uncomfortable bed I’ve ever slept in. Such a bad nights sleep. Will never return just for that reason. I was shocked at such a poor quality mattress in a Hilton. Breakfast was decent. Dinner was ok, not the greatest food.
2023년 3월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 4월 14일
Thank you for taking the time to complete our review. I will pass your comments onto our Management Team