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디 인 앳 헨더슨스 워프, 어센드 호텔 컬렉션 여행 후기

3 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 521개 이용 후기 중 375개" "
평점 8 - 좋아요. 521개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 521개 이용 후기 중 32개" "
평점 4 - 별로예요. 521개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 521개 이용 후기 중 7개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

jeanne

Staff was excellent. They all went out of their way to make our stay the best. Highly recommend staying here
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Jeanne,Thank you for the kind review and recommendation! We're glad our friendly staff made you feel welcome, and we look forward to seeing you again at The Inn at Henderson's Wharf, Ascend Hotel Collection.

6/10 - 괜찮아요

James

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They did not have the room with 2 beds available that we reserved for our 3 person stay. It took over 30 min to check in and they gave us 1 bed and a cot at the same price. In the morning they had no coffee at breakfast.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear James,Thank you for sharing your experience. We recognize the inconvenience you faced regarding your room allocation and the delay at check-in. Additionally, the absence of coffee at breakfast is not up to our standard. We apologize for these issues and hope to have the chance to make your next visit more pleasant and seamless.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself is well located with walkable dining options, nice facilities, but the real highlight was the staff. Super friendly and helpful. Will definitely return on trips to Baltimore.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear John,Thank you for sharing your positive experience at The Inn at Henderson's Wharf, Ascend Hotel Collection. We're thrilled that our team significantly impacted your stay and that our location enhanced your visit to Baltimore. Your plans to return are the highest compliment we can receive, and we eagerly look forward to welcoming you back on future trips.

10/10 - 훌륭해요

Amy 님, Hagerstown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely accommodating rooms quiet but so close to all areas. Absolutely walkable and safe location
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Amy,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could enjoy the convenience ours affords our guests! Receiving recognition for our peaceful atmosphere is always appreciated as well. Thank you for your glowing review and perfect rating, and we hope you return soon!

10/10 - 훌륭해요

adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is amazing and the amount of amazing restaurants in walking distance was spectacular.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Adam,We greatly appreciate your kind words! It's fantastic to hear that you enjoyed our amazing location and the abundance of spectacular restaurants within walking distance. It was a pleasure to have you stay with us at The Inn at Henderson's Wharf, Ascend Hotel Collection, and we look forward to your next visit!

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Easy check in. Spacious rooms. Would visit again.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Kelly,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and comfortable accommodations hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Luis

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Service staff don,t help
2024년 2월에 2박 숙박함
답변 제공: Kristian Mckenzie 님, 2024년 2월 5일
We are sorry we didn't meet your expectations. Please feel free to let us know what we could have done better.

10/10 - 훌륭해요

Ellen 님, Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was nice, close to the folks we were visiting. Friendly staff, restaurants and other things near. Pretty view of the marina. Will visit again.
2023년 12월에 3박 숙박함
답변 제공: Kristian Mckenzie 님, 2024년 1월 3일
We are excited to hear you enjoyed your visit, we hope to see you again soon.

10/10 - 훌륭해요

Geraldine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Beautiful hotel and location. Everything was lovely! However, I Would suggest a combo of normal depth and thick pillows. The latter weren’t so comfortable. Will come again if occasion arises.
2023년 12월에 1박 숙박함
답변 제공: Kristian Mckenzie 님, 2023년 12월 18일
Thank you for the feedback! We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 - 훌륭해요

kenneth

좋아요: 청결 상태, 편의 시설/서비스

8/10 - 좋아요

Belinda

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Great location. My room was freezing when I arrived. I tried to change the thermostat, to no avail. After a while it was still intolerably cold, but when I went to the front desk, the clerk came to the room and was able to fix the problem. The TV stations didn´t work to a large extent, but I had a lovely view of the water.
2023년 11월에 1박 숙박함
답변 제공: Kristian Mckenzie 님, 2023년 12월 18일
Thank you for taking the time to complete our online survey regarding your recent stay at Inn at Henderson's Wharf, Ascend Hotel Collection. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 - 훌륭해요

Adam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay
Amazing stay beautiful rooms. Outstanding service all around great place
2023년 11월에 1박 숙박함
답변 제공: Kristian Mckenzie 님, 2023년 12월 18일
We are delighted to hear you had an amazing stay! We hope to see you again soon!

8/10 - 좋아요

Brian

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Kristian Mckenzie 님, 2023년 12월 18일
Thank you for taking the time to complete our online survey regarding your recent stay at Inn at Henderson's Wharf, Ascend Hotel Collection.

8/10 - 좋아요

Erin

2023년 11월에 2박 숙박함
답변 제공: Kristian Mckenzie 님, 2024년 1월 3일
Thank you for the positive feedback.

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great traditional waterfront hotel.
2023년 11월에 1박 숙박함
답변 제공: Kristian McKenzie 님, 2023년 12월 1일
We are pleased to hear you enjoyed your stay; we hope to see you in the future.

10/10 - 훌륭해요

Adriane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
I never review hotels, but this one was so wonderful. The people were friendly, the room was very nice, being able to get coffee or tea at any hour was wonderful. It was wonderful and quiet, and we had a great view of the water.I would highly recommend this to anyone and would not stay anywhere else in Baltimore.
2023년 11월에 1박 숙박함
답변 제공: Kristian McKenzie 님, 2023년 11월 6일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Inn at Henderson's Wharf, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 - 훌륭해요

Kalarn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend!
Great place and great location. Will DEFINITELY stay with these guys again!
2023년 10월에 3박 숙박함
답변 제공: Kristian McKenzie 님, 2023년 11월 6일
Thank you for the positive feedback, we look forward to seeing you again!

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Kristian McKenzie 님, 2023년 11월 6일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Inn at Henderson's Wharf, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 - 훌륭해요

Paul 님, Wauwatosa

2023년 10월에 1박 숙박함
답변 제공: Kristian McKenzie 님, 2023년 11월 6일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Inn at Henderson's Wharf, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 - 훌륭해요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful Staff and very nice lobby and access
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Kristyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스
I thought it was a fabulous location, but they are relying on that and haven't updated the very worn carpet and the bathrooms are pretty old too. I wouldn't actually complain if the price were more reasonable, but at over $400/night for a room that looks out onto a courtyard (and not the water) I think they can do better. Also let me know I can park in the garage across the street overnight instead of paying $50 to leave my car out in the open on a broken gravel lot.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

JUDD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best in fells point
great hotel, highly recommended, everything within short walking distance
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

hanneke

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely!
2023년 9월에 1박 숙박함

4/10 - 별로예요

Michele

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Location is the only thing going for them!
For the price point... the gym should be cleaner and have more and better equipment. The bed mattress was horednously in need of an update. The sneaky extra $20/night stay charge was unwarranted, basically a money grab from the establishment, which I found to be over priced already for the quality and amenities.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Antoinette

연인과의 여행
좋아요: 편의 시설/서비스
The Inn is tucked away in a quiet corner of Fels Point but close enough to walk to many places. The lobby was warm and inviting. The room was clean and the bed was comfortable. The water pressure while taking a shower made me so happy. The staff was lovely.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Neville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was ok in terms of looks and location. AC is very loud and hallway light stays on and shines into the room. Staff was very slow opening the parking garage gate. Need to get that resolved
2023년 9월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Great location
Location is excellent but the property is ‘older’…..toilet paper holder lose/falling off but it was def clean. Also, room cleaning on request only so needed to request additional towels(only 2) and there were no cups in bathroom. Lastly, supposed to be ‘night cap’ Friday and Saturday night but there was not one either night…..they seemed to be short on staff:( but the staff there WAS very attentive if you needed something.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

diane 님, philadelphia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything about this place. The room waa beautiful and clean and the staff was amazing and attentive we will definately be back.
2023년 9월에 2박 숙박함

8/10 - 좋아요

diana 님, Bellbrook

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet location. Walkable to shops and bars/restaurants. Staff friendly. Getting in and out of parking area was sometimes a challenge, if staff not at desk to open gate. Figuring out the TV/remote also a challenge that the staff had trouble figuring out. The fruit needed to be freshened up. Some pieces actually was starting to rot! Other breakfast items were plentiful and good. Because of location I would stay there again.
2023년 8월에 4박 숙박함

8/10 - 좋아요

Kevin

2023년 8월에 1박 숙박함

8/10 - 좋아요

Veronica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Marybeth 님, Milltown

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot. Always stay here when in Baltimore
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Lois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel conveniently located in popular Fells Point neighborhood.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Diana

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ian at the front desk was the best.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Tammie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotels is in a great location. They staff was very friendly. The rooms are clean and cozy.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Joseph

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service, Old World Charm and Cleanliness.
I can’t say enough about this hotel. I have stayed here a few times before and every time I am here, the place and staff are top notch. I love the location, the historic and charm of this property. On the water, quiet, and you feel safe at night. Parking is super easy and secure. All the staff, front desk, management and housekeeping are on point and always go the extra mile to make you feel welcome and your needs are met. Yes there are bigger properties in the Fells Point area but NOTHING beats this place for service, old world charm, location and cleanliness.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Polina

2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 23일
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Inn at Henderson's Wharf, Ascend Hotel Collection.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again!Management

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property, in a great location, and a wonderful staff.
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 21일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Inn at Henderson's Wharf, Ascend Hotel Collection. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Raymond HartGeneral ManagerMeyer Jabara Hotels

10/10 - 훌륭해요

Francis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean hotel with really nice staff. Would stay again.
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 21일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Inn Henderson's Wharf! Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Raymond HartGeneral ManagerMeyer Jabara Hotels

8/10 - 좋아요

elizabeth t

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The Inn a great location
The hotel was lovely, room so spacious. A few small things in need a repair or attention. Taken care of promptly. The breakfast bar was a bit lame, running out of items and staff hustling to keep up. Could start a bit earlier than 730 for us early risers. Best part is location in the water/harbor and immed access to Promenade.
2023년 5월에 3박 숙박함
답변 제공: GM 님, 2023년 6월 21일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Inn Henderson's Wharf! Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Raymond HartGeneral ManagerMeyer Jabara Hotels

10/10 - 훌륭해요

Marybeth 님, Milltown

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
wonderful
2023년 5월에 2박 숙박함
답변 제공: Kristian McKenzie 님, 2023년 11월 6일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Inn at Henderson's Wharf, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 - 별로예요

Lili

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was super uncomfortable and felt smaller than a queen. Maybe Update mattresses
2023년 5월에 2박 숙박함
답변 제공: GM 님, 2023년 6월 21일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Inn Henderson's Wharf! Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Raymond HartGeneral ManagerMeyer Jabara Hotels

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could not have been better.
2023년 5월에 2박 숙박함
답변 제공: GM 님, 2023년 6월 21일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Inn Henderson's Wharf! Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Raymond HartGeneral ManagerMeyer Jabara Hotels

8/10 - 좋아요

Kevin

2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 21일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Inn Henderson's Wharf! Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Raymond HartGeneral ManagerMeyer Jabara Hotels