Hi Joanna, thank you for sharing your experience with us and be assured that we take all comments seriously. We currently have our maintenance engineer looking into the hot/cold water issue you brought up. Yes, our doors are very heavy; they are a highly rated fire door for your safety, but doors do not bang themselves, and I am sorry that other guests caused that disturbance. When issues are brought to our attention, we will take action to correct the issue without getting you involved, did you report the TV noise? Thank you again, and we do hope to see you again soon.

Hi Nashea, I see that you stayed with us for 4 nights and we do appreciate your business, however I do not see that you reported any issue during your stay. Communication is key to everyone having a great stay, by being silent you only deny yourself that stay and us the ability to assist you. Unfortunately, a review score of a 1 doesn’t help anyone; without you sharing your experience with us we cannot learn from it or correct the issue. Perhaps you would not mind contacting Mike the General Manager and provide him some insight.

Hi Sharmane, I am very sorry to hear that other guest disrupted your stay with us. We are looking into way that we can lessen that sound. WE do appreciate your understanding.

Hi Novita, WE are glad you found the room clean and we do offer both pork and turkey sausage, we may have been temporally out, just ask the attendant. The hotel did get a complaint about a guest dispute and we took immediate action and the guest was removed by the Laurel Police Department. We do apologize for their poor behavior.

Hi Geralde, thank you for your kind words we are always glad to hear that our guest found the room "was clean and the staff was friendly". We hope to see you again soon.

Hi Josh, thank you for sharing your experience here at Best Western Laurel. We are very glad you found out hotel to be a nice property with clean rooms and a friendly and helpful staff. By scoring us they way you did you are helping us to meet our goal of being in the top 20% of all Best Western Hotels worldwide and we are not far off from obtaining that status. We appreciate you. Stay Safe!

Hi Amet,I am very sorry to hear that you had a negative experience during your stay with us. We are very disturbed and surprised about your comments. As you read our reviews here on Expedia and other sites we are continually praised for our clean rooms and customer service. Floyd, one of our front desk agents spoke to you just yesterday (4-3-24) and you made no mention of these issues until now. When you choose not to communicate you only deny yourself a great stay and the hotels the ability to assist you. Your scores are not just a score, our hotel truly cares about your experience. The housekeeping manager is looking into the cleaning of the room and reviewing photographs taken during the inspection prior to your arrival, we also found that there was NO “dog poop” in the location you state or by any other entrance. What we did find was a brown blotches of adhesive that was used in the renovation of the hotel entrance, we can see how if you look at it quickly one might assume what you did. We appreciate your comments although we may disagree with them, they do keep us on our toes. We only wished that you would have communicated with us during your stay and not afterwards so we could have provided you with the stay you expect from the Best Western Laurel.

Hi June, thank you for the 5 star review, we look to see you again soon,

Hi Solomon, thank you for your review, we hope to see you again soon.

Hi Stephanie, Thank you for the 4-star review, we really appreciate it. We hope to see you again soon, so we may continue to provide you with our great customer service, clean and safe rooms, complimentary hot breakfast the opportunity, free wi-fi, free parking and the opportunity to earn that 5th star. Have a great day!

Hi Alexander, We are very glad to feel that you felt safe at our Best Western Hotel and enjoyed your stay. We hope to see you again soon.

Hi Tom, thank you for sharing your experience with your recent stay here at Best Western Laurel. We are glad to hear that you enjoyed your stay and found “The hotel is clean, quiet and priced well..” We hope to see you again soon!

Hi Brittany, thank you for the 5 star review, we hope to see you again soon.

Hi Teresa, Thank for your review and sharing your experience. We hope to see you again soon.

Hi Kenneth, thank you for the 5 star review, we hope to see you again soon.

Hi Sabina, thank you for sharing your experience with your most recent stay with Best Western Laurel we are glad that you found our "Staff courteous and friendly" and we appreciate you recommending us to others. We hope to see you again soon.

Hi Jeanne, we are happy to see the you found our "Staff friendly and helpful." Thank you for sharing your experience and we hope to see you again soon.

Hi Kurt, Thank you for the 5 star review, we hope to see you again soon.

Hi Tamika, thank you for your review and we hope to see you again soon.

Thank you for your review and we hope to see you again soon.

Hi Shaneka,Thank you for your review and we are sorry to see that we did not meet your expectations. A score of 1 is just that a 1; without communication we do not know where we could have made your stay more enjoyable. I reviewed your reservation and saw no reported issues. When you choose not to communicate you only deny yourself a great stay and the hotels the ability to assist you. Your score is not a score that our hotel typically receives, perhaps you would care to give us a call and share your experience with our General Manager Mike.

Hi Matthew, thanks for the 4 star review. Hope to see you again soon.

We do apologize for the inconvenience of a repair being done in the restroom above the room you occupied. The front desk was not informed by the General Contractor that they would be working in that area that day. I am glad that our maintenance team was able to quickly assist you and have the work stopped. I fully understand your frustration and if proper communication had been made by the Contractor, this would never have happened, and we are very sorry for that inconvenience. We have addressed this with them. The work hours are approximately 10am until 5:30pm daily. The renovation is nearly complete with about 21 days left, and we are very excited to move into the hotel’s next chapter as a premier Hotel in Laurel. Perhaps the next time you are in Laurel, you will consider staying with us again so you may enjoy the amenities and excellent customer service we offer to all our guests.

Hi Jeanne, thank you for sharing your experience here at the Best Western Laurel. We are glad you enjoyed your stay with us and we hope to see you again soon.

Hi James, the construction to the front car port will hopefully end March 1st we appreciate your patience while we bring this 2 year project to a close.

Hi Tony, we would be very happy to show off our rooms to you during normal business hours. I am sorry that you choose not to stay with us due to the outside renovation to out carport. We did approve this cancelation for you with out cost as a courtesy.

Hi Helen, thank you for your review

Hi Curtis, that you for your review.

Thank you for your review and comments, we had the boilers checked and they are all functioning correctly, but to be sure we immediately called our professional 3rd party plumber to inspect the the system, and nothing significant was found. We will continue to monitor.

Hi Ernest, we are glad you enjoyed your stay with us. Hope to see you again soon.

Hi Eugenia, We are glad that you found the hotel clean. The hot water system was operating normally in the hotel there are safety controls in each shower valve that control that ensure one can not get scalled. At times it may take a few minutes for the hottest water to travel to your room. We apologize for any inconvenience. We look forward to seeing you again soon.

Dear Alfred, the doors are mandated to close fully on their own for security and fire purposes. Unfortunately not everyone in considerate of others as most of the time it is another guest that is phyically slamming the door shut. We do apologize for that inconvenience. The doors do close on their own but not at a speed that causes excessive sound; to fast and the door will hit you as you are walking in and out of the room. We understand that rest is important for everyone here at Best Western Laurel truely does our best to ensure our guests have a restfull and memorable stay.

Hi Afua, thank you for the 5 star review, we hope to see you again soon.

Hi Chike, thank you for for the 5 star review, we hope to see you again soon.

Hi Geri, thank you for the 5 star reviee.

Thank you for you 4 stars.

Hi Tori thank you for you review and sharing your experience here at the Best Western Laurel. We are glad that you enjoyed your stay and we hope to see you again.

Hi Johanna, Thank you for sharing your experience during your most recent stay with us. It is always nice to hear that our staff is friendly, and you enjoyed our hot breakfast. Thank you again and we hope to see you again soon.

Hi Chontel, thank you for taking the time to share your feedback during your recent stay with us. It is always nice to hear that you found our management team friendly. We hope to see you again.

Hi Jean, we are so glad that your enjoyed your stay with us. We hope to see you again soon.

Hi Ralph, thank you for for the comments and sharing your experience. We hope to see you again soon.

Hi Senesi, thank you for your review, we hope to see you again soon. Stay warm.

Hi Linda thank you for your review, we hope to see you again soon and stay warm.

Hi Serria, thank you for your review. Hope to see you again soon.

Hi Sherrice, yes that was a horrible storm, but the hotel and staff were prepared to meet the needs of our guests. We appreciate your all your kind words, and we hope to see you again soon, we do hope to have the entrance finished soon weather permitting.

Hi Dana, Thank you so much for all our kind words and we look forward to to seeing you again soon, we do hope to have the entrance finished soon weather permitting.

Hi Mona, I am very sorry to hear that you state you experienced issues while you were staying with us. I see that you have stayed with us several times since Oct 23 and are aware of the great care we take with our guests, and I am confused why you did not report any issues to the front desk that we could have assisted you immediately. Alerting us after the fact only denies you a great night’s stay. I did take time to go to the room you occupied and found all items in the room were functioning normally. The heat pump does cycle on and off once the temperature is reached, just like at home. The tub does have a push down fixture to close and open the drain; some guests do get confused on its operation, but the tub was not clogged and was draining on inspection. We do apologize if other guests disturbed you during your stay as we do see that you have been in this room type and same location just one floor up and enjoyed your stay. We do appreciate your comments and sharing your thoughts with us. We hope that you will re-consider staying with us again.

Hi Francois, We are glad you enjoyed you stay with us.

Hi Mark, We are glad you enjoyed your stay with us.

Dear Mark, first left me apologize for our Front Desk Agents error and the agent is being counseled. As you see from other guest reviews this is not something that happens here at our property and while I understand that it does not make it better it was a human mistake. I hope that you will reconsider in the future staying with us again.