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체이스 아파트먼트 호텔 여행 후기

체이스 아파트먼트 호텔
10710 Beaver Dam Rd, Hunt Valley, MD

이용 후기

5.8
평점 10 - 훌륭해요. 442개 이용 후기 중 57개" "
평점 8 - 좋아요. 442개 이용 후기 중 113개" "
평점 6 - 괜찮아요. 442개 이용 후기 중 87개" "
평점 4 - 별로예요. 442개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 442개 이용 후기 중 88개" "

6.2/10

청결 상태

6.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스
2020년 12월에 2박 숙박함
답변 제공: Manager 님, 2020년 12월 15일
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Tom

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wasnt expecting much... worse than expected
We booked this as a late decision to stay out for the night and were not expecting a 5 star experience by any stretch... the first room we were given had issues with the keys. The desk attendant upgraded our room to the “penthouse suite” for the trouble. The room has potential to be very nice with a bed and bathroom upstairs in a loft, a bed and bath, living room and kitchenette on the main level. The issues were more than cosmetic... the mattress had visible stains all over the sides that weren’t covered by the sheets, the paint was coming off the walls in several places, there extensions cords to connect electronics, the built in shelves is the showers were missing pieces.. All in all it was awful. We checked in, got into the room took a look around an moped right on back the car...
2020년 11월에 1박 숙박함
답변 제공: Manager 님, 2020년 11월 19일
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

2/10 - 너무 별로예요

Seth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
Stay away from this hotel. The police were called 4 times during my stay because of a loud party taking place in the parking lot. The room was dirty and run down, and the toilet did not flush well. Enough. Save your money and stay somewhere else. Never again.
2020년 11월에 1박 숙박함
답변 제공: Manager 님, 2020년 11월 11일
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The man who serviced us was very rude and and inpatient
2020년 10월에 1박 숙박함
답변 제공: Manager 님, 2020년 10월 20일
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Tavione

2020년 10월에 1박 숙박함
답변 제공: Manager 님, 2020년 10월 15일
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2/10 - 너무 별로예요

Mary 님, Philadelphia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was through a plexiglass slot in the front door. The person doing the check-in seemed terrified of contact or something. We arrived after dark and the sign at the street was hidden by trees and not illuminated. There was no signage at all at the building entrance. We drove past 3 times before stopping. The lock on the room door was broken. No one answered the phone at the front desk. The room smelled of old cigarette smoke and surfaces were stained and old. The room felt unsafe and unhealthy. Worst hotel experience of my life.
2020년 10월에 3박 숙박함
답변 제공: Manager 님, 2020년 10월 13일
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

2/10 - 너무 별로예요

Latonya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ual suites
Rude service and hotel was very dirty
2020년 10월에 1박 숙박함
답변 제공: Manager 님, 2020년 10월 12일
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

lamont

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
When i arrived at 7pm the front door was locked. Had to use a phone on the wall to get someone to check us in. Then was serviced through a mailbox slot. The location looked like an apartment complex. Smell of weed as i walked up to the building. The next night i get back at 10 pm was not able to get clean towels had to wait til morning. The place need an upgrade.
2020년 9월에 2박 숙박함
답변 제공: Manager 님, 2020년 9월 7일
Thank you for sharing your experience. We truly appreciate the insight regarding our location and comments about our towels. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Keeshon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kee’s Review
I love the suites. Very nice and relaxing. Will return in the future.
2020년 8월에 1박 숙박함
답변 제공: Manager 님, 2020년 9월 1일
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 - 괜찮아요

Nisha 님, Hunt Valley Md

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a non smoking room that smelled like nothing but smoke shower doesn’t stay hot at all people all over the place all hours of the night
2020년 8월에 1박 숙박함
답변 제공: Manager 님, 2020년 8월 17일
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 - 너무 별로예요

Quicktrip 님, Virginia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointed from advertisement verses actual condition. Very run down and sketchy location
2020년 7월에 4박 숙박함
답변 제공: Manager 님, 2020년 8월 12일
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

10/10 - 훌륭해요

Helena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy stay
Their rooms are always clean, smell great and the location is everything...
2020년 8월에 1박 숙박함
답변 제공: Manager 님, 2020년 8월 9일
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our location. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 - 별로예요

Lynn

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
Dilapidated motel, linens stained, no soap or hand towels, loud yelling at all hours of the night.
2020년 7월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 31일
Thank you for sharing your rating of our hotel. I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 7월에 2박 숙박함
답변 제공: Manager 님, 2020년 7월 15일
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.

2/10 - 너무 별로예요

Jen 님, Pennsylvania

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has went down horribly the condition is no longer welcoming. The air conditioner was broken in both rooms I had, they now have window units because the central air is insufficient (warm) pool closed and just not a good place to stay.
2020년 7월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 10일
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Privacy quiet convenient clean affordable friendly service
2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 6월 23일
We appreciate the time you have taken to bring to our attention your feedback with regards to our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 - 훌륭해요

Kendra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about it. I didn't like that it didn't have a swimming pool.
2020년 6월에 2박 숙박함
답변 제공: Manager 님, 2020년 6월 13일
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
I had stayed there over the years it was horrible last weekend I couldn’t even find a decent
2020년 5월에 3박 숙박함
답변 제공: Manager 님, 2020년 5월 29일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to hear more from you for us to know where to improve our guest experience. I do hope you'll return and let us show you a far better experience.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 5월에 1박 숙박함
답변 제공: Manager 님, 2020년 5월 10일
Thank you for your honest feedback. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The places was closed and didn’t post anything saying that I drove A hour for nothing I had To book another room
2020년 4월에 1박 숙박함
답변 제공: Manager 님, 2020년 4월 14일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. It is disheartening to hear that you encountered such a difficult situation due to an error, of no fault of your own and especially disappointed to learn that the situation was not then handled promptly and professionally. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room reaked of cigarettes, paint chips missing, dirty floors. Broken blinds.
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 18일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints It’s like a mini apartment always loved staying there😊
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 13일
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
a dump, especially for this price coffeemaker in room was missing the carafe heater unit was incredible noisy pillows were a joke (too small, too soft, not enough the room was clean, but the outside was disgusting the breakfast room was beautiful, but breakfast was a joke
2020년 3월에 3박 숙박함
답변 제공: Manager 님, 2020년 3월 10일
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.

6/10 - 괜찮아요

Simon

가족 여행
At best mediocre
Have stayed at better hotels at this price, and paid less for this level of mediocre and outdated/old facilities There was one towel in the room, the heater was noisy and the people in the room above us I can only assume were not guests vacuuming at 10:30pm! Free breakfast was poor or at best again.. mediocre the eggs weren’t scrambled they were over cooked and chopped, the bagel was ordinary but that and a coffee sufficed.
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 8일
Thank you for taking the time to share. We appreciate your feedback regarding our breakfast and your comments about our price. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 - 훌륭해요

Dominic 님, Cockeysville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed rooms were spacious, the rooms were like mini studio AOTA, i’d def recommend this hotel to a friend
2020년 2월에 2박 숙박함
답변 제공: Manager 님, 2020년 3월 3일
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Imani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 2월 29일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place needs an inspection badly. Maybe a raid while they're at it. Call girl or prostitute checked in. Paid$300 in cash and wanted extra keys. I guess a train was coming. Some other individual was hanging around the lobby. Had that meth look all over his face. The exterior leading to the room was littered with trash. The room itself smelled. The lighting was too low tio inspect the beds. Turned right around and turned in my keys. Didn't even spend 5 minutes
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 2월 20일
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Man at front desk is racist and rude!! we will not be returning
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 2월 19일
I am so sorry to hear about the difficulties that you experienced during your recent stay with us. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies for the lack of hospitality that you've experienced with us. Thank you for bringing this to our attention. I hope to see you again someday and to transform your opinion of our hotel and service.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
I like how homey the room was , it was as if I was at a mini apartment .
2020년 2월에 2박 숙박함
답변 제공: Manager 님, 2020년 2월 12일
Thank you for being a valued guest and for providing us the feedback regarding our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 - 별로예요

Steve 님, holtwood

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No Towels, washcloths, tissues. no coffee cups, Non smoking room smelled of smoke, dishwasher still full of items and unfriendly staff
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 2월 11일
I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. It is really disheartening to know you were not impressed with us due to the issues you've raised. We hope you will give us another chance to host you and restore your faith in our hotel and hospitality. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

2/10 - 너무 별로예요

Totallyavoid 님, Cockeysville MD

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is dilapidated. There was spoiled food on the stairs and decking leading to the suite, the bathrooms were full of mold. Tub was black with dirt, the walls were stained. The wood work was rotting . It should be completely renovated or removed!
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 2월 11일
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. It is really saddening to hear that we were not able to exceed your expectations with the standard of cleanliness you've expect from us. We are disappointed to hear that our housekeeping staff was not able to address the issues with the spoiled food in the staircase and that you had difficulties we our bathrooms accomodation. We are very sorry for any shortcoming that you may have encountered during your visit and thank you for bringing this to our attention. I hope to see you again someday and to transform your opinion of our hotel and service.

8/10 - 좋아요

Eugene 님, Cockysville

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I liked that the room has a normal thermostat control and its own water heater. It is more of a apartment feel instead of a hotel feel.
2020년 1월에 2박 숙박함
답변 제공: Manager 님, 2020년 1월 31일
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room and comments about our heater. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 - 너무 별로예요

Vic 님, Rehoboth Beach De

출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not recommend this property!!! The pictures look great but totally not the case!!
2020년 1월에 2박 숙박함
답변 제공: Manager 님, 2020년 1월 25일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our property. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 - 괜찮아요

Rita 님, Baltimore Md

연인과의 여행
좋아요: 청결 상태
I like that they had a kitchen. They didnt have hangers in the closets.
2020년 1월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 25일
Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 - 별로예요

실제 이용하신 고객

2020년 1월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 25일
It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Becks

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean, good and easy to locate. i would recommend it ti any friend, free wifi friendly staff.
2020년 1월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 12일
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room friendly staff great location great price
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 4일
Thank you for sharing your experience with us. We appreciate the input referring to our staff and location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2019년 12월 26일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
Outdoor entrances was nice. Didn’t like the steps to climb to get to the entrances and the breakfast was not good.
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2019년 12월 16일
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast. Please do come see us again.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Curtains dirty and nasty stnk bugs couch stains just ewwww
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2019년 12월 14일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

Larry 님, Baltimore, MD

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I rented the room in advance about a month one with a fireplace. Got to room fire place not even set up. I drop my things in my room and when I return to go to bed I noted that the bed had not been changed and hair was all over bed and surrounding area. I called to complain and was told to bring my things to the front desk. I was repeatedly insult by manager and offered another room that was not ground level. I have a handicap and could not climb stairs. I was told that there was nothing for them to do, so take it or leave it. I ask mgr. to cancel my entire reservation and he said he was going to charge me for one night regardless. So from 9 pm until after 11 pm I was stuck in my car with no recourse. I call expedia who worked with me to find another hotel that was close. While waiting I talking to another couple who wanted a room for the night and I told them what had happen to me. They went ahead to rent a room and 15 minutes later return ask for their money back. They told me the room they were given was infested with roaches and they were somewhere else. I will never go there again and warn everyone to beware of this hotel and the chain of hotel attached to them. If not for expedia customer service mgr. my entire weekend would have been cancel or worst. I want anyone who reads this review to know the real truth about this "Quality Suites" hotel location. No one needs this kind of stress just trying to get what they paid for and a clean room. Respectfully
2019년 11월에 2박 숙박함
답변 제공: Manager 님, 2019년 12월 5일
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 12월 5일
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

Lasonya

2019년 11월에 1박 숙박함

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never again
Property run down showing its age, walking from rooms to office require going outside, rooms are very big but small tv, bathroom toilet loose, seat loose, shower head loose and leaking, toilet running all night, tub surround cracked, wall mounted hair dryer laying on counter not on wall, trash on property not picked up and overflowing from night until check out including lobby bathroom. HVAC would not cool down room. Breakfast unappealing. Located more in a industrial area, I stay in many hotels will not stay here again.
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 11월 26일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

Dave 님, Delaware

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a nice hotel. Roachs in the kitchen area, stained sheets and overall not very clean. We ended up staying only 1 of 2 nights and got our money back. Would not recommend or stay at this hotel ever again. Better off sleeping in your car.
2019년 11월에 2박 숙박함
답변 제공: Manager 님, 2019년 11월 15일
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: Manager 님, 2019년 11월 13일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 11월 10일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Joan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel From Hell
Booked 2 rooms for myself and family being in town for a wake and funeral. The clerk would not allow us in lobby and communicated through a small hole in 34weather . Other than the language barrier he gave room keyswith no directions that did not work- after 20 minutes of frustration and freezing went back to speak to the man in the warm lobby through the small outside opening and though I showed receipt said my card was declined on rooms that were paid in full. I think this hotel from hell should be shut down and no one should be subject to this type of experience
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 11월 8일
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and your insights regarding our clerk. We hope to see you again to deliver you with a 5 star experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 11월 6일
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 - 너무 별로예요

Carolyn 님, Hunt valley md

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Site was very unclean, staff were very rude unacceptable will neve book their again
2019년 10월에 2박 숙박함
답변 제공: Manager 님, 2019년 11월 2일
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.