리셉션

클라리온 호텔 BWI 에어포트 아룬델 밀스 여행 후기

2.5 out of 5
클라리온 호텔 BWI 에어포트 아룬델 밀스
7253 Parkway Dr, I-295 and 95 Rt 100, Hanover, MD

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 285개" "
평점 8 - 좋아요. 1001개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 176개" "
평점 4 - 별로예요. 1001개 이용 후기 중 125개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 165개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Suncheon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
파라다이스
볼티모어 공항근처에 호텔이 많지 않은데 이용하기 좋고 워싱턴 디시에는 백악관도 있어 구경할만한데 볼티모어 트레인까지도 호텔 차량을 이용 할 수 있어서 좋고 아침식사 잘 나오고 단체손님도 받고 공기맑고 친절하고 근처에 수퍼마켓이 없어서 적당한 먹을거라는 갖춰가는것이 현명하다.
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

kyehwa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
객실 호텔청결도
화장실에서 오래된 냄새가 심했다
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

TyQuana

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The Sparx Restaurant and Lounge was the best part. The rooms had cracks in the wall and dirt splattered everywhere. The room just didn’t seem clean enough.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Guest,Your observations will definitely be taken into consideration.Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time.We hope you will come back and see us again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Arianna

출장 여행
좋아요: 편의 시설/서비스
They didn't clean it. I was in a room that had permanent noise. Buy...be careful with the charges they make on your card.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Arianna,Thank you for bringing your concerns to our attention. We appreciate your feedback and take it seriously. Our team is committed to addressing the issues you've raised, and we hope to provide an improved experience on your next visit. Your understanding and consideration are greatly valued, and we look forward to welcoming you back.Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Maribel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Super dirty nasty smelled like weed bathroom was dirty mattress had a big red stain looked like blood Didn’t shower because the bathroom was really dirty Never again
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Maribel,We sincerely apologize for the unacceptable condition of your room. This falls far short of our standards and does not reflect the experience we aim to provide. We take cleanliness and guest comfort seriously and will investigate this matter immediately. Your feedback is valuable, and we will take all necessary steps to prevent such issues in the future.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found out that your property previously was owned by Ramada. I notified the front desk about the hangers, and then it was explained to me that you’re in the process of remodeling due to Covid. It’s slow things down. I’m very understandable, but I do complement exceptional service I received.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Michael,Thank you for your understanding regarding our ongoing remodeling process. We appreciate your patience during this time, especially with any inconveniences you may have encountered. It's wonderful to hear that despite the renovations, you still received exceptional service from our team. We look forward to providing an even better experience once the renovations are complete.Sincerely, Hotel Manager.

6/10 - 괜찮아요

Tarek

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was there four days and room service didn’t come in once, towels were stained before use
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Tarek, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.WSincerely, Hotel Manager.

2/10 - 너무 별로예요

Michelle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived no one let us know there is a $50 fee per night that they take off your card in case you break something. Luckily we didn’t break nothing. They also sell alcoholic drinks at the concierge desk, we asks for a bottle of wine, the man said it’s $12, so we handed the man $20. The man clearly was incompetent as he said we still owed him $8….. after handing him $20 bill for a $12 bottle. We asked for our $20 back. They then placed us on the 7th floor, the elevator has no certification in it, and the entire ride up you can hear a loose bolt making you feel as the elevator would break. Once we finally got out of the elevator the center table had disgusting spots and stains, half eaten chicken bones in the windows. There was black and white stains all over the hallway floors. Definitely will not be staying here again.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Michelle,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Sonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay. The Staff Was Friendly Great Customer Service I Will Definitely Stay Here Everytime I'm In That Area ❤️🥂 I Give It 20 Stars
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Sonya,It is nice to hear from you. You are more than welcome to stay with us again soon, and I hope you are able to do so soon. Our hotel and its amenities are truly a source of pride for us, and we hope to earn your trust. We appreciate the opportunity to satisfy you, as we satisfy so many other customers every day. Our thanks once again to you.Sincerely,Hotel Manager.

4/10 - 별로예요

Jessica

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Jessica, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

10/10 - 훌륭해요

dijuan

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear dijuan, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 - 좋아요

ricardo 님, Washington

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Ricardo, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

4/10 - 별로예요

De Andre

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My experience was just all around terrible. Absolutely nothing near the area. Everything was out of date. Wallpaper was falling off, all the fixtures were old and cringe even the TV. The remote didn't work, shower head was old and yellowed didn't even take a shower cause of how it looked. Furniture was scratched up. Tv was fuzzy. Heater was extremely noisy all night randomly. Would of rather slept at a construction sight . Hallway smelled funny. No I've machine. Elevator was noisy and felt weird was scared it would break on me the way the doors opened and closed along with the noises it made. Secluded area is an understatement. it's in the middle of a business park. No stores or anything close. Had to get on the highway just to go get something to drink. Phones are broken. The overnight doesn't answer when you call. Nobody was at the desk when I came down at 1 am. Was just an overall waste of time and money and really messed up my night and mood. The only positive was the young lady at the desk when I checked out.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear De Andre,We sincerely apologize for the numerous issues you encountered during your stay. This falls far below our standards, and we're committed to addressing each concern to improve our guests' experience. Your feedback is invaluable, and we'll take immediate action to rectify these issues. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Justin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches and charged my elderly parents when we already paid through Expedia
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear Justin,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. All of our rooms undergo regular pest control, and I can assure you that there are no insects in any area of our hotel. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.

4/10 - 별로예요

Prabhat 님, Parrish

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs to be redone and updated.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Prabhat,Thanks for the stay and the feedback. We value your input, and we're always looking for ways to improve our services. Thank you so much for staying with us, and we hope you will visit us again soon. Sincerely, Hotel Manager.

6/10 - 괜찮아요

Jennifer

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Jennifer, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

O

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent property
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Guest,We are glad that you found our property decent but sorry to see only 1-star rating. It would be nice if you could elaborate on it so we can improve on the areas where we missed it out.Sincerely, Hotel Manager.

8/10 - 좋아요

Delores

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Delores, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

8/10 - 좋아요

ELMO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear ELMO, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Monica

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our room was freezing at first as the sliding door had blown open in the high winds. The wall paper is coming down,
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Monica, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

4/10 - 별로예요

Sani 님, Montego Bay

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s written in the website that the hotel offer Shuttle. Don’t rely on it. Is extremely limited. When I arrived after more than 12 hours traveling, from the airport I contacted the hotel about the shuttle, I was told that at that time no shuttle until tomorrow at 7 am. I took Taxi, on arrival and checked in, the key I get, the room was not ready. No lining on the bed. When leaving I booked the shuttle from the new guy before to leave at 7 am. Waited 1/2 hour for them to get the end a Uber to take me and almost lost my flight. Never again, and don’t even mention breakfast and cleanliness!
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Sani,We sincerely apologize for the inconvenience you faced with our shuttle service and the room readiness. Your experience is not reflective of our standards, and we're investigating to ensure improvement. Your feedback is invaluable, and we hope to have the chance to provide a much-improved stay in the future.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Henry

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place!! Loved the restaurant and drinks!
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Henry,We appreciate your kind words and wish you a pleasant stay with us in the future. We hope to welcome you back soon.Sincerely,Hotel Manager.

4/10 - 별로예요

Maggie Beal

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff were lovely. Room was dilapidated with cobwebs in corners.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Maggie Beal, Thanks for your kind words about our nice staff. We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business. Sincerely, Hotel Manager.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is close to the highway, in an office/industrial area. The staff was very friendly. The room was large and clean. There were some dried paint drips on the carpet and we had to plug in some of the lights to get them working. The AC unit was less noisy than most so we slept well. The elevators were v e r y s l o w but otherwise functional. Unfortunately, our morning started with barely luke warm water that never warmed enough to stand in the spray. The breakfast was disappointing. It might have been better earlier, but by 7:30 AM the hash browns were cold and the eggs were very dried out. The hotel is convenient to the area around Arundel Mills. We rated higher than the property really deserved because the staff was so friendly.
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Kevin,Thank you for your detailed feedback. We appreciate your kind words about our friendly staff, spacious and clean rooms, and the convenience of our location. We apologize for the issues with room maintenance, slow elevators, and the disappointing breakfast experience. Your insights are invaluable, and we will address these concerns to improve our services. We hope to have the opportunity to provide a more satisfying stay in the future.Sincerely, Hotel Manager.

8/10 - 좋아요

Olumide

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Olumide, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was awesome.
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Juan,We are glad to hear that you had a good experience with us. Your kind words about us mean a lot to us. Our employees are our proudest assets. Please let us know when you need our services again. Sincerely, General Manager.

6/10 - 괜찮아요

Joshua

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clarion review
Room was good size but stinkbugs crawling all over the walls and there water wasnt hot
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Joshua,Thank you for taking the time to write about your recent stay with us. We appreciate your good remarks and will work on addressing any issues noted in the future. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

4/10 - 별로예요

Isam 님, Jacksoville

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Isam, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Fawn

2023년 12월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Fawn,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please visit again soon.Sincerely, Hotel Manager.

2/10 - 너무 별로예요

RAY

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
I will put this way I will never go back even if it is free
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear RAY,Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Paulette

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Paulette, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 - 훌륭해요

Jerrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Jerrell, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 - 괜찮아요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Maria, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Christopher

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Christopher, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Elmo

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Elmo, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Qing

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good staff
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Qing,We are glad to hear that you had a good experience with us. Your kind words about us mean a lot to us. Our employees are our proudest assets. Please let us know when you need our services again. Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Cheyenne

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
noisy neighbor
People in the next room were super loud all night blasting music and smoking weed, hall stunk from weed. other than the walls shaking from the bass in next room, hotel was good. couldnt sleep
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Cheyenne,We sincerely apologize for the disturbance you experienced during your stay. Your comfort and peace are important to us, and it's disappointing to hear about the noise and odor issues. We will address this matter with our team to ensure a more pleasant experience for our guests in the future. If your travels bring you back to the area, we hope to provide you with a much-improved stay.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Heba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Heba, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Micha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Micha,Your 10-star rating is greatly appreciated at our hotel. Having enjoyed your stay with us is a wonderful compliment, and we hope you will stay with us again next time you are around.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Sherry

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sleep wonderfully
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Sherry,Thank you so much for staying with us and for your review. We are happy to hear you had a wonderful stay. We look forward to welcoming you back for another unforgettable stay.Sincerely,Hotel Manager.

8/10 - 좋아요

Curtis

좋아요: 청결 상태, 직원 및 서비스
Staff was great, room needs to have outlets updated
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Curtis,We are glad to hear that you had a good experience with us. Your kind words about us mean a lot to us. Our employees are our proudest assets. Please let us know when you need our services again. Sincerely, Hotel Manager.

8/10 - 좋아요

Robert

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel nice just not in good location
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Robert,Thanks for your kind words and letting us know you had nice stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

8/10 - 좋아요

Victor Hugo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Victor Hugo,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 - 좋아요

Elisa

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Elisa, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Shewanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Shewanda,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome rating. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Shawnna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
TERRIBLE
The people next to me was hveing a party they was smoking smoke was coming in my room so I didn’t get any sleep the tv didn’t work the first room they gave me had hair all in the sink makeup on the sheets and the toilet was broke. This is a hotel I like but last night was totally unacceptable and uncomfortable
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Shawnna,It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit.Sincerely, Hotel Manager.

8/10 - 좋아요

Carla

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Family wedding weekend
My sister and i had a good stay. The early morning breakfast was yummy. 😋The customer service was superb. The free shuttle to mall and casino was good. Carlos the chef /Shuttle driver and the man who wears many hats. The nicest person. The front Desk service was awesome .Otherwise the only problem that i had was no one cleaned our room the 3 days that we were there. Also i didn't get my receipts ,can you Email it to me at Karing1on1@yahoo.com.I want to know when will i receive my $100 deposit back on to my card?
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 12일
Dear Carla,Thank you for your positive feedback and kind words about our staff, especially Carlos. We're delighted you enjoyed the breakfast and shuttle service. We apologize for the oversight with housekeeping and appreciate your understanding. Security deposit is a normal practice and refundable on clear check out. The refund may take time depending on the processing time from bank to bank. Anyway, we shall definitely verify it from our end. Request your understanding and please visit again. Your comments help us improve, and we hope to welcome you back for a flawless experience.Sincerely, Hotel Manager.

10/10 - 훌륭해요

O

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff clean room children liked the breakfast
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Guest,Thanks for your kind words about our hotel and for spelling out the things you liked most about our clean rooms, great staff, and nice breakfast. We take pride in serving guests right, and I hope you have many more opportunities to stay with us in the months and years ahead. We’ll always be here for you when you need a great place to stay.Sincerely,Hotel Manager.

8/10 - 좋아요

YOSHIHIRO

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear YOSHIHIRO, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

hannah

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
it was okay
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear hannah,We appreciate your kind words and wish you a pleasant stay with us in the future. We hope to welcome you back soon.Sincerely,Hotel Manager.